Stax

JANUARY 8, 2024

Common risk management strategies for PayFacs include proper merchant vetting and onboarding, transaction monitoring and fraud prevention, chargeback mitigation, KYC/AML compliance, and data breach prevention. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

APRIL 21, 2024

Event registration path Userpilot also uses the product-led approach to content marketing. Userpilot events. To promote the events, we use email marketing. There are also links to other upcoming events the user might be interested in. 1, so I click on the link to get to the marketplace. Userpilot conversion path.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

CloudGeometry

MARCH 22, 2022

The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. Monitoring technology such as Prometheus can do much of this for you, aggregating event and time-series data for actionable monitoring, metrics, trending and diagnostics. There are limitless possibilities.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

User Pilot

JUNE 29, 2023

Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace. Some use case examples are: Trigger targeted email campaigns for customers who miss an onboarding flow. Userpilot and HubSpot integration.

Scale 52

Scale Business SaaS Pricing 52

CustomerSuccessBox

JUNE 20, 2022

With the right customer success software in place, you’ll be able to automate your onboarding and customer journeys, optimize product adoption, instantly check on the health of your customers, and accurately track and report on the metrics that align with your company’s goals. Improve user onboarding. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. Most of the marketing budget will be focused on digital marketing along with targeted live events and webinars. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

APRIL 10, 2023

Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Product usage tracking in Userpilot.

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

Totango

APRIL 24, 2020

However, the almost vertical growth rate they’ve seen over the last month required them to quickly adjust their campaign cadence from a 3-month onboarding journey to a 16-day onboarding lifecycle. . Or visit our events page to request an invitation to the next virtual Customer Success Summit. we can move quickly.

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

User Pilot

FEBRUARY 21, 2022

Interactive user guides improve user onboarding and drive product adoption. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base. These detailed onboarding tours tend to be linear and not particularly interactive. What is an interactive user guide?

SaaS 98

SaaS Onboarding Marketplace as a Service Engagement 98

User Pilot

AUGUST 30, 2023

Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product. Explore common mistakes that hinder user onboarding. Interested in getting product-led onboarding right?

Scale 105

Scale AI Growth Hacking Innovation 105

Totango

FEBRUARY 22, 2021

For industries like retail and hospitality, customers couldn’t shop in stores, dine in restaurants or attend major events anymore, so they had to quickly shift to accommodate these new needs. Meanwhile, our digital-native customers, like Zoom , looked to Totango to support the immense challenge of onboarding millions of new customers.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

OpenView Labs

APRIL 13, 2020

How to get users onboarded and activated. How much money they make per user is entirely dependent on the pricing model and how users are onboarded and retained. Are there marketplace dynamics? You will likely have more of an Enterprise sales motion, and you may employ more content marketing, events, and other offline strategies.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. User documentation is any form of documentation intended for the end-user of a product or service. There are many ways real-time insights into customer behavior can help inform your documentation: Tracking engagement with events (e.g.,

Management 98

Management Technical Review Software Review Customer Support 98

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. However, if you’re selling to the enterprise, you might run targeted ABM campaigns, participate in industry events, and take a more traditional sales-led approach to land accounts with a higher Total Contract Value ( TCV ). You have a poor onboarding process.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. Harkening back to Tim Kendall’s advice, I started asking entrepreneurs, “What is the path to actually creating value from your service for your customers?

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

The Marketing & Growth Hacking Publication

AUGUST 11, 2020

In another article, I shared the secrets that startups need to differentiate their services with a good landing page. All the startups were part of the Google LaunchPad Start Lagos event that held sometimes in November 2017. Clearly communicate what makes your service stand out. Landing page lessons from 20 Nigerian startups.

Startup 59

Startup Marketplace as a Service Growth Hacking Communication 59

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. They invest in a frictionless customer onboarding experience and high quality support so that new users get hooked on the platform. But HubSpot wasn’t always on the IPO trajectory.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features. This is how the folks at User Onboard explain: In a nutshell, benefits are what you (or your prospects) can do with a product. That’s not the case.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

User Pilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? With Userpilot’s features, you get access to everything you need to create bespoke onboarding experiences, by triggering contextual in-app flows to specific user segments created based on product usage and in-app behavior. Want to see Userpilot’s features in action?

Onboarding 98

Onboarding Software Review Marketplace as a Service Engagement 98

SmartKarrot

NOVEMBER 8, 2023

Onboarding Excellence – First Impressions Last The first playbook on our list focuses on Onboarding Excellence. A seamless onboarding process sets the tone for the entire customer journey. To excel in onboarding, ensure that your customers have a smooth and hassle-free experience.

Customer Success 10

Customer Success Marketplace as a Service Churn Onboarding 10

SaaStr

JUNE 10, 2020

As we know, people aren’t traveling, events weren’t happening. And if you’re at HR, how do you optimize onboarding? Because as we know, we’re not doing events right now, we’re not doing trade shows. And then of course, sales pipeline and the livelihood of our business. So look at this.

Travel 174

Travel Marketing Scale Outsourcing Services 174

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Point Nine Land

JUNE 11, 2020

Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Large suppliers are often reluctant to work with small marketplaces that lack credibility.

Scale 73

Scale Marketplace as a Service B2B Scaling 73

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Giving anyone the ability to create and organize events seamlessly.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. today there are plenty of VC firms, startup incubators, and events for entrepreneurs.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Listen to the start of the episode for a promo code to our upcoming events! How you can tailor onboarding to customers.

Sales Hiring 129

Sales Hiring Sales Recruiting Scale Software Review 129

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. It had become quite complex.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

OCTOBER 22, 2023

Three kinds of webinars are obvious options for increasing engagement: product onboarding webinars, ongoing product education (and upselling), and webinars announcing large product releases. Onboarding webinar example. An onboarding webinar is a great way to cover a lot of ground with new users in a very short amount of time.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

MARCH 19, 2019

Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. So it’s API first, even for our own services that are being consumed in new products that we are building.

Payments 118

Payments Scale Scaling Revenue 118

Casey Accidental

JANUARY 3, 2019

Growth teams have emerged to work on a lot of the traditional marketing problems marketing teams bought software for: email, SEO, landing page optimization, onboarding, etc. Another example of removing engineering pain is Heap Analytics, which auto-tags events, removing one of the most painful parts of setting up a new analytics vendor.

Engineering 40

Engineering Technical Review Sales Hiring Software Review 40

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

MARCH 29, 2024

Attlasian's free trials open an opportunity for a brand activation event. Brand activation is the process of forging an emotional connection with your target audience through interactive events and experiences. Digital marketing : Target potential customers online by attracting them to your online marketplace or website.

Branding 105

Branding Social Media Technical Review Software Review 105

Sales Hacker

SEPTEMBER 2, 2020

PipelineEquity generates a large number of their leads by speaking at events and writing for outlets like Forbes. And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. PipelineEquity: $360k ACV and $1.1M Talvista: $199k ACV and $996k ARR.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

Totango

JULY 2, 2019

These days, customers expect personalized service. There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Still, you need to know more in order to build a highly responsive and personalized service. Understand Your Customers.

Enterprise 84

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 84