FastSpring

DECEMBER 18, 2018

Welcomed Key Executive Hires to the Leadership Team. This year we welcomed Sian Wang as CFO , Brian McTeague as VP of Revenue Operations, Sarah Bottorff as VP of Marketing, and Scott Herriman as SVP of Engineering. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers.

Revenue 73

Revenue Sales SMB Engineering 73

OpenView Labs

APRIL 13, 2020

There are new job titles—growth marketing, growth product manager, growth engineer, head of growth—and new opportunities that have changed the way companies think about how to grow their revenue or users. Are there marketplace dynamics? Over the last 10 years, “growth” has become a thing in tech. But what the hell is “growth” really?

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). It was relatively new to that marketplace at the time.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SaaStr

JULY 30, 2019

Scott Beechuk, Partner at Norwest Venture Partners, brings together world-class SaaS engineering leaders Claire Hough, Vijay Gill and Weiping Peng for a dynamic conversation on where SaaS technology is headed, how to build top performing engineering teams and what it takes to lead in today’s high-velocity engineering environment.

Engineering 137

Engineering Part-Time VPE Technical Review Fractional VPE 137

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. Rather than paying tuition, students agree to pay a percentage of their income once they are employed and making over $50,000 a year.

Acquisition 144

Acquisition Software Review Payment Methods Marketplace as a Service 144

Sales Hacker

SEPTEMBER 20, 2022

That’s differentiated us in the marketplace. I went to college as an engineer, but I did not understand that I could actually have a hospitality career. My next position was of service or a beverage director. The future of restaurants and new technology [9:48]. How far do you see this going?

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

FastSpring

MARCH 27, 2023

So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. And I just started a consulting business, it was a service business. Ryan Austin 15:53 Yeah, we don’t do any service whatsoever.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Serve as Voice of the Customer by continuously soliciting and presenting technology feedback to product management and engineering teams.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

OpenView Labs

APRIL 28, 2021

Content marketing, in its simplest form, is creating and distributing content in order to build awareness about a product or service. Naturally, every brand began investing in content marketing—and in order to rank well, they began feeding search engines (that had ravenous appetites) with a high volume of content. Community marketing.

Data 55

Data Marketing Content Marketing Software Review 55

SmartKarrot

SEPTEMBER 23, 2021

Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities. Manage customer risk assessment, expansion opportunities and deliver regular performance and activity reports to leadership. Provide visibility to leadership on customer initiatives. Apply here: [link].

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19

SaaStr

MARCH 19, 2019

Ceci Stallsmith : After building if you have something where you’re going to publish an integration or something of that sort, there’s a marketplace for Stripe, same for Box, same for Slack, we have a directory of apps, so published in the directory is the next step. If they’re engaged, then they’re building.

Payments 124

Payments Scale Scaling Revenue 124

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

MARCH 18, 2019

He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Leadership is critical, understanding the vision and the ambition of the company and where they’re going.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. And content design definitely spends time focusing on those words, on that service.

User Experience 209

User Experience Strategy Engineering Communication 209

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? I love, like to me, the best, sit back, go way back when at Salesforce, some of the best salespeople started as sales engineers, because they knew the product inside it out, but then they also had a real desire to go into sales. We were wrong. It was a real desire.

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. As consumers, we’re used to enjoying the highly customized experience offered by most consumer services. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! ” Was obsessed with mathematics, went to college at 16, became an engineer. Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. There’s no UX engineer. SaaS, right?

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

SaaStock

FEBRUARY 14, 2019

Patrick Arippol kickstarted his professional path with an engineering degree, followed by an MBA from Stanford. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Diego Cordovez is an engineering graduate turned entrepreneur.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. I was an English business major in school, but I taught in the engineering, I was a [inaudible 00:04:08] in the engineering school. .

Sales Hiring 205

Sales Hiring Scale Technical Review Outsourcing Services 205

SmartKarrot

MAY 13, 2021

Work collaboratively across departments to ensure customers are aware of all LeagueApps programs and services beyond the core platform. Track key performance indicators across the full customer business for active customers and provide visibility to leadership for trends and recommendations.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SmartKarrot

AUGUST 13, 2021

Thought leadership for best practice and other useful insights into product development and scaling tech start-ups. Ensure a high level of impact and client satisfaction with the services rendered. Ownership of retention/churn prevention as well as revenue/GP contribution from clients.

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Which is why this pioneering guide shows you how to build a fully streamlined sales engine that uses modern techniques and technologies. Steal Like an Artist. The Decision Book. Thinkertoys.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Casey Accidental

OCTOBER 18, 2021

Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster. So I gathered as much information as I could about these different strategic initiatives, as well as digging into the core self-service business.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

SaaStr

APRIL 14, 2020

In today’s fast-paced B2B marketplace of instant communication and process automation , businesses cannot afford to rely on the classic definition of a deal. We harp on dynamic deals so much because elite sellers are using this new definition to build well-oiled revenue engines. Executive Leadership – 43%.

Technical Review 262

Technical Review Marketplace as a Service Software Review Construction 262

SmartKarrot

JUNE 25, 2021

No business can survive in the long run without a loyal customer base for its services or products. It is a smart lean startup concept that is based on agile engineering and model design. As its name should communicate, the Customer Development model focuses on developing customers for the product or service your startup is building.

Development 10

Development SaaS Sales Hiring Marketplace as a Service 10

SaaStr

JUNE 10, 2020

And he said, “Product and engineering are going to build this weekend. And the engineering team built an integration to the CDC that fed in level one, two and three. We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. Meagen, sales.

Travel 184

Travel Marketing Scale Outsourcing Services 184

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. “What does my tool do, what does my service do, what does my agency do, what does my job do that keeps customers’ customers?

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Another area where quality must stand out is in customer service. Large enterprise clients operate in highly competitive marketplaces and sectors where it takes a lot of effort to make a difference.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. How do you attract these different types of people and build the value for Slack going wall to wall inside of a large company versus a startup of 10 people or being siloed in the engineering department of a larger company? Here’s Rachel.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 165

Scale Underperforming Technical Team Sales Hiring Branding 165

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170