SaaStr

JANUARY 10, 2025

He views AI not as the product itself but as a means to create magical user experiences. Diego explains: “We actually measure engagement time and we want that to go down. Their guiding principle is simple: “Does it feel like magic? .” ” Ramp wants their product to disappear.

AI Search 312

AI Search AI Strategy Scale 312

User Pilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

User Experience 111

User Experience AI Search AI Social Media 111

User Pilot

SEPTEMBER 15, 2024

It offers not only analytics but also feedback and engagement features. Userpilot also offers transparent and competitive pricing based on monthly unique users, not events. This allows you to engage your customers at the right moment. Userpilot is a more comprehensive platform than other tools with the autocapture feature.

User Experience 111

User Experience B2C Data B2B 111

User Pilot

JUNE 11, 2025

Yet one glaring challenge remains: healthcare apps struggle to keep users engaged. There’s huge upside if Medtech teams can close that gap, and this article will show you how Userpilot can help improve activation, deepen engagement, and boost retention. ‹ › Personalized guidance enhances engagement and retention.

User Experience 66

User Experience Healthcare Onboarding Benchmarks 66

User Pilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. What is a user experience map? Let’s begin! Let’s begin!

User Experience 104

User Experience Underperforming Technical Team Interviewing Onboarding 104

User Pilot

AUGUST 17, 2024

It also improved communication with users, who appreciated the in-app release notes and updates. If you’re looking for a product growth platform with advanced analytics, feedback, and user engagement features, book a Userpilot demo ! They had to leave the app and use email, which was inconvenient and led to poor user experience.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

User Pilot

JUNE 30, 2025

We have to oversee how we’re engaging customers , how we’re structuring emails in our onboarding sequence, and what user experience we’re providing once they’re on the app. Check-in emails: After the initial welcome email, a check-in email is typically sent to keep users engaged and improve customer satisfaction.

Onboarding 52

Onboarding Engagement Education Customer Success 52

TechEmpower SaaS

NOVEMBER 13, 2023

The point is, empty textboxes aren’t just intimidating, they can significantly impact user engagement and conversion rates. On a different project, we’d just used a Large Language Model (LLM) - in this case OpenAI’s GPT - to provide users with pre-filled text boxes, with content based on choices they’d previously made.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

Payrix

JUNE 10, 2025

For a software company, integrating white label merchant processing can be a growth strategy that adds value to their platform and provides their subscribers with a more complete user experience that’s consistent with their brand. They’ll also provide customized support and ensure the user experience aligns with brand standards.

Merchant Services 100

Merchant Services Payment Services Payments Payment Solutions 100

User Pilot

NOVEMBER 22, 2024

This powerful tool allows you to see your website or web app through your users’ eyes. It reveals the “why” behind their actions and unlocks valuable insights to improve the user experience. Conversely, session replays don’t actually record a user’s screen in the traditional sense.

User Experience 105

User Experience Customer Support Pricing Engagement 105

User Pilot

OCTOBER 10, 2024

It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement. Userpilot’s onboarding reduces friction and engages new users by triggering a welcome survey. What can you learn from Userpilot?

Onboarding 105

Onboarding SaaS Software Communication 105

TechEmpower SaaS

MARCH 4, 2024

Instead of just counting clicks, AI can analyze a range of factors like user engagement duration, the relevance of ad placement in relation to the content being viewed, and historical purchasing behavior of the viewers.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

User Pilot

JULY 10, 2024

You’ve probably heard the terms customer engagement and customer experience used interchangeably. Customer engagement focuses on active interactions between customers and your brand, while customer experience looks at the overall feelings a customer has throughout their entire journey.

Engagement 110

Engagement Customer Lifetime Value Social Media Branding 110

TechEmpower SaaS

OCTOBER 9, 2023

For instance, if a user searches for "low carb options," even though "low carb" might not be a category saved in the database, the LLM can still match and suggest "keto" products, understanding the user's intent. This advanced approach greatly enhances the user experience, making product discovery more intuitive.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

Buffer Resources

JULY 24, 2024

This collaborative environment means that features and functionalities are developed with direct input from those who use the platform, ensuring that it remains relevant and responsive to user needs. Make sure you complete all the details to build trust and engagement. The more you engage, the more visible your profile will become.

Social Media 107

Social Media Innovation Engagement Mobile 107

User Pilot

AUGUST 20, 2024

We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. Page tagging to monitor feature engagement To track feature engagement, Ann Marie first used Google Analytics 4 but found it too complex.

Engagement 105

Engagement Education User Experience Customer Support 105

User Pilot

AUGUST 26, 2024

Results : Userpilot improved customer engagement in just a week, with in-app messages significantly outperforming email. It provided better control over user experience and increased user engagement with NPS surveys. In-app surveys reach the actual users, not the account managers. Book the demo!

Software Review 104

Software Review Engagement Sales Hiring AI Search 104

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Be meticulous in your craft.

CTO Hire 292

CTO Hire CTO Payment Methods Payment Solutions 292

User Pilot

SEPTEMBER 29, 2024

So, what can we learn from the best loading page examples about user delight, motivation, and engagement? Loading page examples Summary Some of the most engaging loading page examples we’ve found are: Userpilot uses incremental loading plus inspiring quotes to keep users hooked until it’s ready for use.

Engagement 104

Engagement Software Review User Experience Entertainment 104

User Pilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. We also look at examples of SaaS products with excellent engagement strategies.

Engagement 105

Engagement Retention Social Media Customer Lifetime Value 105

User Pilot

DECEMBER 31, 2024

Variety of UI patterns to engage users, including modals , tooltips , and slideouts. A/B and multivariate testing for optimizing user experiences. In fact, it was first created as an analytics tool, and only in recent years has it also developed an engagement suite. Only it comes at a much, much higher price.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

User Pilot

JULY 22, 2024

Wondering which customer engagement metrics to track? We also look at the benefits of tracking user engagement for SaaS product teams! TL;DR Customer engagement metrics measure how often customers interact with the product, how deep their involvement is, how satisfied they are with the product, and how valuable they find it.

Engagement 103

Engagement Metrics Customer Lifetime Value Benchmarks 103

Tom Tunguz

JUNE 22, 2022

Ad Networks educate users about new projects while providing revenue to Publishers, application developers and content publishers. These ad networks’ will use public wallet information to target users. NFTs, governed by smart contracts, reward users for engaging with ads with token drops or other on-chain benefits.

Blockchain 355

Blockchain Marketing Advertising Government 355

User Pilot

MARCH 18, 2025

Choosing the right mobile app engagement platform can determine whether your app thrives or gets abandoned, especially as spending in the mobile app market increased to $36.2 Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. billion in 2024.

Mobile 52

Mobile Engagement Onboarding Pricing 52

User Pilot

JULY 27, 2024

You will also see different examples of user segments and learn how to implement your segmentation strategies with Userpilot to improve customer engagement. Userpilot analytics and segmentation enable you to find users who haven’t adopted core features relevant to their use cases and prompt them to engage with them.

Engagement 105

Engagement Data Strategy Systems Review 105

Stax

MARCH 16, 2025

However, by cutting churn in half (to 2.5%), the company could save $150,000 annually while maintaining a stronger, more engaged customer base. Bad software user experience User experience is everything when it comes to SaaS platforms. Thats where customer feedback comes in.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Why should you have a product analytics strategy?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

SaaStr

SEPTEMBER 11, 2024

Those characteristics determine how the customer purchases, adopts and engages with your account team to derive value from the software. Complex Adoption, Usage, and Engagement Onboarding and training look different for a customer vs. a user in PLG. But in product-led sales, every user’s day zero is different.

Scale 307

Scale Scaling Sales Hiring Systems Review 307

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. What are product metrics?

Metrics 269

Metrics Customer Lifetime Value User Experience Engagement 269

User Pilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

SaaStr

JUNE 19, 2024

Figure out how to convert some subset of users into paid. Refine the user experience. Be maniacal on refining and understanding the user experience by creating an experience customers love and finding ways to convert customers into paid packages or upsell them. For Bitly, they saw a pretty dated experience.

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

User Pilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Which business outcomes are tied to user engagement?

Mobile 66

Mobile Engagement Strategy Social Media 66