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Found in translation: How multilingual support helps you scale customer experiences

Intercom, Inc.

However, that means there is a huge opportunity for businesses who are able to scale personal, effective support. We surveyed 170 non-native English speaking SaaS customers, and 135 support team leads to learn more. Benefits of multilingual customer support. Here are our key findings: 1. So where should you begin?

Scale 209
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3 Key Automations to Accelerate Your SaaS Company’s Growth

SaaStr

From our experience providing integrations to thousands of customers, here are the three key business process automations to help your growing company scale faster: 1. Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Quote-to-Cash. Customer 360.

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Product-Channel Fit: Finding the Right Growth Strategy for Your Product

Sales Hacker

The goal is not to test every possible channel but to focus on the one or two that maximize your resources and scale your product for hypergrowth. Meanwhile, a collaboration tool with a high NPS can scale rapidly through Product-Led Growth (PLG) and word-of-mouth. Does it follow a PLG or Sales-Led Growth (SLG) model?

Scale 110
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Overwhelmed IT team? How to scale without adding headcount

BetterCloud

The traditional response advocating for increased headcount while sometimes necessary, is often met with budgetary constraints and a desire for greater operational efficiency. Engage your team they are often the best source of insight into daily frustrations and time sinks. So, how do we reconcile this growing disparity?

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Embedded Payments in 2024: A year in review for platforms | Episode 44

Payrix

Ensuring compliance in surcharging practices is critical, as violations can lead to substantial fines. Takeaway #4: Addressing operational complexity Michael emphasized the challenges software companies face in building operational models to support Embedded Payments.

Payments 130
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Insights from Typeform: Leveraging Customer Success to Scale Your Business

OpenView Labs

But how do organizations make customer success work at scale? Typeform is a unique online form and survey solution that makes the data collecting process more conversational and engaging for respondents. This segment is for customers who don’t pay enough to justify engagement from a CSM (in our case, this is 99% of our user base).

Scale 93
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Overcoming Revenue Leakage with Smarter Billing Practices

Blulogix

Missed Renewals: Subscription renewals that arent properly tracked can lead to lapsed contracts and lost revenue streams. Usage Miscalculations: For businesses using metered or usage-based pricing, inaccurate tracking of customer consumption can lead to significant shortfalls.