Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. SAP, whose products play a role in 77% of the world’s transactional revenue, managed to implement a customer-centric approach across its vast network by identifying a series of key customer metrics and using them to trigger timely and effective engagements.

Engagement 48

Engagement Customer Success Cloud Customer Lifetime Value 48

Valuize Consulting

OCTOBER 28, 2021

Automation is an indispensable component of a strong digital scale engine and a key driver for business growth and efficiency in near equal measure. Consider the manner in which your high-touch Customer Success Managers (CSMs) engage with customers.

Consulting 52

Consulting Engagement Scaling Technical Advisors 52

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. The answer: Customer Success (CS) Operations. Customer Success Operations is the engine that powers your customer lifecycle with the goal of achieving best-in-class Net Dollar Retention. Let Operations Lead The Way.

Consulting 52

Consulting Interviewing Engineering Operational efficiency. 52

SaaStr

MARCH 17, 2021

Today’s SaaS apps are easy to acquire and use without IT and operations’ assistance. Fast, accurate processing is crucial to close deals sooner, drive positive customer experiences, improve cash management and visibility, and increase operational efficiency.

SaaS 307

SaaS Operational efficiency. Data Marketplace as a Service 307

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. Customer segmentation The first foundation of an efficient program is segmentation.

Customer Success 97

Customer Success Headcount Finance Benchmarks 97

ChurnZero

JANUARY 13, 2023

As such, leaders must engage more of their customers at scale through digital programs that support low-touch segments with a more focused approach than ever before. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success AI Machine Learning 98

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience.

Headcount 98

Headcount Compensation Forecasting Operational efficiency. 98

SaaStock

MARCH 20, 2019

Thanks to their excellent growth platform, businesses have been able to transform how they attract, engage, and delight customers for many years. All this data enables businesses to better understand consumer emotional engagement and add emotion-sensing and analytics to their own products. Vidyard not only provides video hosting and management but helps companies drive engagement and turn it into action that leads to closed deals.

SaaS Payments 271

SaaS Payments SaaS Healthcare AI 271

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. Customer segmentation The first foundation of an efficient program is segmentation.

Headcount 59

Headcount Customer Success Finance Benchmarks 59

Navint

FEBRUARY 26, 2020

About Navint Navint is an advisory and technology services firm that enables enterprise organizations to drive growth and operational efficiency throughout the lead-to-revenue lifecycle. API Integration Technology and Lead-to-Revenue Expertise Combine to Create Pre-Built Templates.

Revenue 85

Revenue Operational efficiency. Technology Finance 85

User Pilot

FEBRUARY 4, 2023

They help you make the most efficient use of your resources by prioritizing the most impactful initiatives. They are broad projects and tasks that support the organization’s overall vision by improving efficiency.

Development 91

Development Retention Onboarding Education 91

BetterCloud

JUNE 16, 2022

In our latest SaaSOps Automation Report 2022: The Rise of Zero-Touch IT, we explore the growing imperative to automate SaaS operations, its massive impact, and what it all means for IT. IT jettisons the tedious, repetitive work—trading it for more engaging and innovative activities.

Operational efficiency. 59

Operational efficiency. SaaS Innovation Retention 59

InsightSquared

JUNE 8, 2021

Being single threaded is one of the biggest challenges in sales and customer success, yet most organizations lack visibility into which contacts are engaged, those that are not, and opportunities to deepen relationships,” said Russ Artzt, Executive Chairman, RingLead. “By

Forecasting 62

Forecasting Scale Customer Lifetime Value Data 62

SaaStock

FEBRUARY 12, 2019

They are operators in the trenches too. How they dared with the next step, yet maintained operational efficiency all along. Hiring, engaging and maintaining culture with limited resources. We are super excited to announce that SaaStock East Coast 2019 taking place in New York on June 4-6, is now open for registration. Grab a super early bird ticket before midnight February 13th.

SaaS 145

SaaS Operational efficiency. Scale Innovation 145

Intercom, Inc.

DECEMBER 2, 2019

But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency. For online businesses, our customers can come from any part of the world and at any time.

Scaling 209

Scaling Headcount Customer Support Operational efficiency. 209

SmartKarrot

APRIL 7, 2021

Types of Conversational AI How Conversational AI works for Customer Engagement? Peruse this informative video here to know more about it: How Conversational AI works for Customer Engagement? . This enhances the personalized aspect and leads to higher customer engagement rates.

AI 10

AI Mobile Operational efficiency. Scale 10

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Why You Need Operations to Scale.

Customer Success 80

Customer Success Compensation Forecasting Operational efficiency. 80

Intercom, Inc.

AUGUST 16, 2022

Efficient, personal support is the name of the game when it comes to closing this gap. With all of this context at their fingertips, your team is empowered to provide more personal, efficient support and customers won’t need to waste time repeating themselves.

Headcount 118

Headcount Customer Lifetime Value Operational efficiency. Data 118

Valuize Consulting

JUNE 9, 2022

Are You Missing The Mark On CS Operations? If you answered yes to any or all of the above questions, then you urgently need to hire a senior-level Customer Success Operations Leader. More often than not, CS Operations is a dispersed function with Director-level and below folks.

Consulting 52

Consulting Customer Success Leadership Data Analysis 52

BetterCloud

FEBRUARY 8, 2022

What makes this recognition from G2 so unique is that it’s based on feedback we received from actual IT professionals that have used the platform, engaged with our team, and seen the value that we can deliver.

Operational efficiency. 52

Operational efficiency. Software Cloud SaaS 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The right mental models have a knack of becoming an integral part of a company’s operating system, and more importantly help employees make good decisions, more often. Operational efficiency. Repeatable systems are efficient, consistent and help you scale.

Sales Enablement 213

Sales Enablement SaaS Sales Scale 213

Valuize Consulting

DECEMBER 22, 2021

The right VBOs should deliver your CS initiatives to your ICP in a scalable and efficient manner. Engage Your Customer Success Organization In The Value Selling Framework. Is Your Selling Motion Driving Optimal Value?

Consulting 52

Consulting Customer Success Retention Operational efficiency. 52

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations.

Customer Success 90

Customer Success Churn Scaling Investment 90

SaaStock

MARCH 20, 2019

Thanks to their excellent growth platform, businesses have been able to transform how they attract, engage, and delight customers for many years. All this data enables businesses to better understand consumer emotional engagement and add emotion-sensing and analytics to their own products. Vidyard not only provides video hosting and management but helps companies drive engagement and turn it into action that leads to closed deals.

SaaS Payments 100

SaaS Payments Healthcare AI SaaS 100

Mattermark

AUGUST 30, 2017

The options around assembling tooling to make a sales funnel operate efficiently are numerous and daunting. use to engage their customers to provide pre/post-Sales support. Let’s dive a little deeper into how your sales team operates. Prior to an engagement we like to learn as much as possible about the company and the people we are going to connect with.

AI 51

AI Sales Funnel Operational efficiency. Mobile 51

OPEXEngine

JANUARY 17, 2020

Cloud operations / Platform Maintenance. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations. The latter is also described as hosting, managed services, cloud operations, functionality of the platform/data centers, and computing infrastructure often provided by third parties. Cloud Operations / Platform Support.

Trends 53

Trends Outsourcing Services Customer Success SaaS 53

InsightSquared

MARCH 8, 2021

I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . The theme for International Women’s day this year is #ChooseToChallenge.

Construction 62

Construction Development Team Review Sales Hiring Consulting 62

Kellblog

MARCH 11, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Force sales to engage with services earlier in the sales cycle.

Consulting 87

Consulting Compensation Forecasting Enterprise 87

Neil Patel

JULY 31, 2021

Decide what you want from each stage of the funnel; for example, maybe you want to increase your traffic at the top of the funnel, boost your engagement rate in the middle, and increase your conversions at the end. Post regularly and interact with followers to build some engagement.

Social Media 145

Social Media Sales Funnel Strategy Branding 145

SaaStr

AUGUST 7, 2020

360: Digital transformation marks a radical rethinking of how companies use tech, people, and operations to fundamentally change their business performance. These companies can scale really efficiently. It’s so much more efficient.

Pricing 155

Pricing Scale Banking Payment Solutions 155

Sales Hacker

APRIL 6, 2022

Software as a Service (SaaS), service, and manufacturing industries commonly use CPQ software to improve the efficiency of their sales process, automate burdensome manual tasks, reduce inaccurate quoting, reduce sales response times, and provide a better customer experience.

Sales 96

Sales Pricing Scale Software 96

OpenView Labs

MARCH 10, 2019

Typeform is a unique online form and survey solution that makes the data collecting process more conversational and engaging for respondents. Today, the team is about 40 people structured in six sub-teams within the Customer Success department including Support, Education, Customer Experience (CX), Customer Success Managers (CSMs), CS Operations and Sales. This segment is for customers who don’t pay enough to justify engagement from a CSM (in our case, this is 99% of our user base).

Customer Success 70

Customer Success Scaling Retention Education 70

OPEXEngine

DECEMBER 23, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Force sales to engage with services earlier in the sales cycle.

Consulting 52

Consulting Compensation Forecasting Enterprise 52

Neil Patel

NOVEMBER 30, 2020

If there’s one thing you need from your digital marketing toolbox, it’s efficiency. Whatever the size of your company, there are three key benefits of iPaaS: Cost savings Business efficiency Security and compliance. It’s all designed with cost-effective efficiency in mind.

Marketing 112

Marketing compliance Cybersecurity Healthcare 112

Neil Patel

OCTOBER 24, 2020

The consultant doesn’t need to know your company or industry niche, but they should have the relevant knowledge to understand what to do next to enhance campaign efficiency and deliver results. Question about tactics and various marketing channel s for boosting customer engagement.

Consulting 133

Consulting Advertising Compensation Interviewing 133

Hull

JANUARY 27, 2020

Removing these silos and creating a single customer view improves alignment and makes it easier for teams that interact with customer data (including marketing, sales, support, customer success, product and operations) to navigate the growing landscape of technology. Mobile app engagement.

Data 59

Data Technology Social Media Scale 59

Backlinkfy

NOVEMBER 19, 2018

Others operate through a mobile workspace. Intranets for small business are an ideal mode of communication between coworkers and more efficient than email. This way, teams can communicate in the most efficient manner possible. With a centralized system, workers become fully engaged with colleagues and supervisors. Mobile is an efficient way to handle daily business functions.

Mobile 40

Mobile Payment Solutions Communication Innovation 40

SaaStr

JANUARY 17, 2020

Maybe it is an uptake in revenue or a marketing generation or it’s operational efficiency in a number of different verticals. And we mentioned all the same kind of change management and real efficient change management being important for CIOs.

compliance 133

compliance Engineering Scale Cybersecurity 133

CustomerSuccessBox

MAY 17, 2021

We also have private channels in Slack to engage with customers. The common email address is accessible to everyone and is helpful in bringing in operational efficiency but this is not the ultimate goal of Customer Success.

Retention 52

Retention Churn Onboarding Customer Success 52

SmartKarrot

FEBRUARY 9, 2023

Create, nurture, and manage a team of CSMs acting as Giving Success Coaches to engage clients and influence results. To ensure a consistent customer experience and the effectiveness of CSMs, define, improve, and manage a customer engagement model.

Sales Recruiting 15

Sales Recruiting compliance Customer Success Retention 15