Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. What follows is a lightly edited transcript of the interview.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

User Pilot

MAY 30, 2024

PMs prioritize product development and functionality, while PMMs focus on market adoption and product desirability. They develop go-to-market strategies, plan product launches, and equip revenue teams with narratives, insights, and collateral to help them close deals. Some common sources of friction are: 1.

Product Marketing 103

Product Marketing Interviewing Management Scale 103

FastSpring

APRIL 24, 2025

Podcast Full Interview: Video Watch the video on our YouTube channel. Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. And so I think there are a lot of self-taught developers that just don’t know.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

User Pilot

SEPTEMBER 2, 2024

Customer-led growth focuses on using customer insights to drive overall business growth, including product development, acquisition strategies, and customer retention. To build a customer-led marketing strategy, follow these best practices: Conduct interviews to understand customer language and pain points.

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. Take surveys, make questionnaires, and do one-on-one interviews. At this point, you have your idea and a plan to make it come to life.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Below is a lightly edited transcript of our interview. These people were describing exactly what I had been through.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. For today’s episode, we’re sharing go-to-market insights from past interviews that have resonated with us. When you’re a small team, your time is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

Intercom, Inc.

OCTOBER 15, 2020

Then I worked on “Pokemon: Mac and Cheese” for Kraft” Bob: When I was part of the new product team, we would not only design things we also worked with suppliers and would fly all over the world to actually get those lines up and running and do that kind of stuff. Because I think it’s an area that’s lacking in literature.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

User Pilot

MARCH 21, 2024

Demographic data includes characteristics such as age, gender, education, and job. The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth. Psychographic data such as the user’s core, values, religious views, hobbies, and interests.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

OpenView Labs

MARCH 8, 2021

Conducting interviews. What Interviewing 600+ Sales Reps Taught Me About Team Building. Loom’s Peter Prowitt shares the biggest mistakes to avoid if you’re interviewing for a sales position. 14 SaaS Leaders Share Their Favorite Interview Questions. What’s your biggest weakness? Find out what they said.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Intercom, Inc.

MARCH 19, 2020

As digital first companies (and teams) we are in a really good position to get creative about fostering community online whether with clients, colleagues or family. Ultimately, community-building is about developing leaders. If you’re a leader, ask yourself what has changed that people are still coming to you for?

Underperforming Technical Team 37

Underperforming Technical Team Interviewing Scale Investment 37

Intercom, Inc.

SEPTEMBER 30, 2021

How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? Interview with Little Otter CEO Rebecca Egger. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Caught your interest?

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Sales Hacker

DECEMBER 3, 2018

This week on the Sales Hacker podcast , we interview Meghan Gill , VP of Sales Operations at MongoDB. . How to execute “developer marketing” and how to build a developer community. Why is being accommodating a bad quality in sales? Un-Marketing to Developers [14:16]. What You’ll Learn. Show Agenda and Timestamps.

Underperforming Technical Team 77

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 77

User Pilot

JULY 14, 2024

There are two customer segmentation models (property and behavior) and multiple types within them: – Demographic — age, gender, income, and education. It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. – Geographic — location, region, and climate.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. You also risk having web pages with confusing navigation, leading to a bad experience for visitors. This will confuse users and result in a poor UX experience.

Underperforming Technical Team 105

Underperforming Technical Team User Experience Onboarding Mobile 105

User Pilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. The Director of Product is accountable for multiple product lines and manages product management teams.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

User Pilot

MAY 27, 2024

Conduct customer interviews : Engage customers in interviews to understand their deeper feelings and thoughts. Deliver ongoing training : Engage users with educational content like webinars and tutorials. poor customer service) can harm a business’s reputation. Performing path analysis with Userpilot.

Software Review 105

Software Review SaaS Social Media Interviewing 105

Intercom, Inc.

MARCH 5, 2020

I caught up with Jasmine for a chat that ranged from how she got her first big break to how she has tackled the tough task of building out her design team at Intercom from scratch. When she joined Intercom, most of Jasmine’s team left (through no fault of her own)! Short on time? I like getting my hands dirty.

Payment Solutions 129

Payment Solutions Payment Methods Interviewing Payment Services 129

User Pilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Customer onboarding in financial services involves integrating users into your systems and educating them about your products and services. Let’s get started.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Use content marketing and SEO to educate and attract potential users.

Scale 105

Scale Scaling Underperforming Technical Team SaaS 105

Baremetrics

JULY 31, 2018

In one interview he said , “I’m not a tech guy. Here’s how we’ve streamlined our customer feedback processes at Hubstaff, helping us grow to serve over 7,000 teams around the world. Many of those initial conversations turn into support-related queries that our team can easily pick up and handle. Get feedback during an exit.

Underperforming Technical Team 95

Underperforming Technical Team Business Technical Review Onboarding 95

ChurnZero

APRIL 1, 2022

How to help teams with imposter syndrome as a leader. Howard Schultz of Starbucks said in an interview with The New York Times : “Very few people, whether you’ve been in that job before or not, get into the seat and believe today that they are now qualified to be the CEO. How to help teams with imposter syndrome as a leader.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

Intercom, Inc.

OCTOBER 5, 2022

There are several common patterns among failed solutions: The team didn’t have a good understanding of the problem to begin with. The team failed to continually update their understanding of the problem and how it mapped to the solution over time. Is it a user experience or education problem, a missing feature, or something else?

Underperforming Technical Team 118

Underperforming Technical Team Systems Review Engineering Interviewing 118

FastSpring

JULY 11, 2024

In this episode of Growth Stage, we interview Sahil Patel of Spiralyze about his thoughts on: Special considerations for B2B CRO. Podcast Full Interview: Audio Listen online or find it on more podcast services. We’re human beings with, we come with baggage, good baggage, bad baggage, prior experience, a perspective.

B2B 168

B2B Scale Underperforming Technical Team Sales 168

Sales Hacker

JANUARY 23, 2019

Needless to say, this made him look bad in my eyes. This left a bad taste in my mouth as the company clearly valued new business more than existing customers. By holding them accountable to the same sales goals, the department teams began working together on their strategies. The result? The moral of the story is clear.

Strategy 105

Strategy Marketing Sales Marketplace as a Service 105

User Pilot

AUGUST 14, 2024

By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives. – Better product development. Divide customers based on age, gender, income, marital status, education, and job. – Increased customer retention.

Strategy 104

Strategy Software Underperforming Technical Team Market Segmentation 104

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” I had poison ivy really bad.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

User Pilot

SEPTEMBER 24, 2024

Respondents may develop a pattern of answering and rush through the matrix without careful consideration. For example, when deciding which features to develop first, user ranking can provide valuable insights into what matters most to users. For example, "How great do you think the customer service team is?"

Scale 111

Scale Underperforming Technical Team Software Review Scaling 111

Intercom, Inc.

MARCH 4, 2021

And as you alluded there, you have had quite a mixed bag of careers, having worked in communications and education. ” Zanade: So, education. I was a contractor for the New York City Department of Education, and I was actually teaching business and coding programs. I met so many different people and educators.

Outsourcing Services 151

Outsourcing Services Outsourced Development Business Scale 151

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. There are lots of categories you can use to segment customers , including: Demographic (age, education, gender, etc.) You can invite your users to an interview using different in-app messages, such as slideouts. Then, collect direct customer feedback with in-app surveys.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

AUGUST 1, 2024

Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. It is a merger between product development and sales to ensure a product satisfies specific customer needs and business goals. Product management focuses on product development.

Product Marketing 105

Product Marketing Strategy Marketing Underperforming Technical Team 105

Sales Hacker

DECEMBER 7, 2021

Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. That was the only company I interviewed with. Find out why Outreach is the right solution at click.outreach.io/30mpc.

Branding 103

Branding Technical Review Underperforming Technical Team Sales Hiring 103

User Pilot

APRIL 29, 2022

To provide the best customer support, look for this set of skills when interviewing a customer onboarding specialist — empathy, good communication skills, problem-solving skills, and patience. Set the following key responsibilities for the customer onboarding team: help customers complete a successful implementation of your product and.

Onboarding 98

Onboarding Underperforming Technical Team Benchmarks Interviewing 98

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Now, without further ado, let’s listen to this interview with Ryan Walsh.

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 95

Sales Hiring Scale Sales Recruiting Payment Methods 95