Clouded Judgement

SEPTEMBER 12, 2023

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback).

Cloud 169

Cloud Software Benchmarks Retention 169

SaaStr

JULY 11, 2023

What are common pitfalls to avoid, and how can teams maximize efficiency and meet quota? Avoid burning out your team by trying to attack all these at once. Hiring the Right AEs When it comes to recruiting a sales team, companies will often hire for particular experience. SaaS Experience: NOT REQUIRED. Mid-Market?

Sales Hiring 158

Sales Hiring SMB Sales Recruiting Payment Methods 158

SaaStr

NOVEMBER 3, 2023

Toast is the latest SaaS leader to get much more efficient in the past 12-18 months, along with monday.com, HubSpot, MongoDB, and many others. It’s not only rare(r) to see such explosive growth by a SaaS company, but to also watch Jonathan’s exciting career growth at the more senior levels within a hyper-growth company.

Payment Methods 189

Payment Methods Acquisition Scale Payments 189

Point Nine Land

MAY 19, 2023

Does the acceleration in AI make your SaaS company more or less defensible? But unlike most on-premise software companies in the 2000s, the SaaS leaders of today aren’t doomed. Both Intenseye and SuperAnnotate were able to accelerate their roadmap using the latest AI advancements e.g. in image segmentation.

AI 98

AI Generative AI New CTO CTO 98

Clouded Judgement

JUNE 20, 2023

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback).

Cloud 161

Cloud Software Benchmarks Scale 161

User Pilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

SaaS 95

SaaS Sales Funnel Customer Lifetime Value Acquisition 95

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

SEPTEMBER 18, 2023

Well, let's understand the unique roles of PM and GM in the context of SaaS businesses. The roles of a growth marketer include: Performing A/B or multivariate testing with ads campaigns, landing pages, email sequences, and in-app experience to boost customer acquisition. What is growth marketing?

Growth Marketing 52

Growth Marketing Product Marketing Marketing Customer Lifetime Value 52

User Pilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Software Review 98

Software Review Software Management Azure 98

BetterCloud

FEBRUARY 22, 2023

But as times get economically tougher, they are being pushed even harder to do more with less—while still performing an increasingly important role in security, enablement, and digital transformation. It makes a lot of sense, as SaaS stacks just keep getting larger—up to an average of 130 apps in 2022. IT’s job has never been easy.

Headcount 52

Headcount Metrics Interviewing SaaS 52

User Pilot

OCTOBER 15, 2023

Marketing your SaaS is a complex task involving many roles, one being a growth marketer. The structure of a growth marketing team depends on the size and needs of your company. Some key people on the team are growth product managers, growth marketers, growth data analysts, growth engineers, and growth UX designers.

Growth Marketing 105

Growth Marketing Marketing Customer Lifetime Value Scale 105

Sales Hacker

JULY 14, 2023

Then doubles and triples with accelerators. I also like as few levers as possible to keep things simple, but am a fan of having accelerators when over quota to drive over-performance. I’ve had my comp be: 50% Top line revenue growth 50% LTV/CAC target, with accelerators based on breaking above 2.5x/3x/3.5x…

Compensation 52

Compensation Sales Hiring Technical Review Metrics 52

User Pilot

AUGUST 30, 2023

How do you ensure your team doesn’t lose momentum along the way? She has a knack for strategic thinking and loves SaaS in general, especially product-led growth. She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups.

Scale 105

Scale AI Growth Hacking Innovation 105

Chart Mogul

OCTOBER 20, 2023

Our data shows that average SaaS companies take almost three years to reach the $1M ARR mark. Our data shows that average SaaS companies take almost three years to reach the $1M ARR mark. Peter Caputa Even bottom quartile (sluggish) SaaS companies see accelerated growth after hitting the $1M ARR mark.

Scale 52

Scale Scaling Headcount SaaS 52

Valuize Consulting

MARCH 23, 2023

Understanding Your Product Ecosystem In the world of B2B SaaS, a fierce debate has been raging about the roles and responsibilities a Product Owner (PO) and Product Manager (PM) play in your CS Technology landscape. Do we need both to drive effective technology design for our team?

Technology 52

Technology Leadership Scale Communication 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? For any SaaS company, user adoption is indispensable for product growth. But how does user adoption impact your business?

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

How To Buy Saas

JULY 8, 2023

For companies in the Software as a Service (SaaS) industry, this is particularly true. SaaS companies rely on their brand reputation to attract and retain customers, maintain customer loyalty, and stay ahead of the competition. However, building a strong SaaS brand is no easy feat. Why is growing your SaaS brand important?

Branding 40

Branding Sales Hiring Social Media Marketplace as a Service 40

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? For any SaaS company, user adoption is indispensable for product growth. But how does user adoption impact your business?

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Point Nine Land

JUNE 22, 2023

SaaS companies in particular have high gross margins (no IT admin) and recurring revenues (subscriptions), a combination which means they can re-invest a substantial piece of their revenue into (hopefully) predictable growth. Performance improvements in chips and memory let us build increasingly demanding systems.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

User Pilot

JANUARY 17, 2023

If your SaaS offers a demo or a free trial, value realization can be the decisive moment when a user decides to convert into a paying customer. And while you can’t read your user’s minds, there are some key performance indicators that can give you an idea of what’s going on: Time to Value. The reason is simple.

Software Review 98

Software Review Technical Review Technical Advisors SaaS 98

FastSpring

MARCH 27, 2023

Ryan and his team noticed so many inefficiencies across the L&D workflows. “It It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?”

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

SmartKarrot

JANUARY 18, 2023

Collaborate with the Training and Education team to build out the content for product onboarding and education. Educate users on the latest SaaS platform features. You will lead a team of Customer Success professionals ensuring excellent relationships with their customers as well as flawless execution of their campaigns.

Customer Success 19

Customer Success SMB Technical Support Education 19

SmartKarrot

MARCH 9, 2023

Communicate with the product team to share user input and shape customer-focused product offers. Ensure that consumer input is incorporated into the company’s goods and services by working with cross-functional teams. assemble, motivate, and manage a top-notch customer success team.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

SaaStr

APRIL 16, 2023

And we ended the day with an incredible combo of the hottest app at that time (and one of the hottest ever), Slack, who likely was around $30m ARR or so … and hadn’t yet added a sales team! Jason : That would have been an accelerator. Can you get to $100 million without a sales team, do you think? Jason : Forever.

Scale 335

Scale Sales Hiring PayPal Development Team Review 335

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. An engineering team and the sales team was me with a laptop. And then, when we raised money in July, then we started hiring VP of sales, a sales team, marketing team, et cetera.

Sales Hiring 230

Sales Hiring Sales Recruiting Scale Payment Methods 230

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

AUGUST 23, 2023

The SaaS value chain is unique in that customers receive value from the product over a long period of time rather than a single interaction. How to perform customer value chain analysis in SaaS? There are plenty of steps one must take to run an in-depth customer value chain analysis for a SaaS business.

Development 98

Development Technical Review Software Review Advertising 98

User Pilot

AUGUST 20, 2023

TL;DR The build-measure-learn process is a lean methodology that involves creating a product, measuring its performance, and using the insights gained to make informed adjustments , in a repetitive cycle. Share your findings with internal stakeholders to promote cross-team collaboration. Book a demo and learn more.

Development 97

Development Scale Interviewing Acquisition 97

BetterCloud

MAY 31, 2023

Next year we’ll get that SaaS management platform.” However, what does procrastination cost your IT team? So here we delve into why you need a SaaS management platform now, and how breaking the status quo saves time and money to boost productivity. But just how much does this crucial technology benefit? Let’s look at how.

Management 52

Management SaaS Operational efficiency. Onboarding 52

User Pilot

MAY 23, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback or NPS – you’ll find out how ProductFruits performs vs Usetiful vs Userpilot – and which one is the best choice for you!

Software Review 52

Software Review SaaS Onboarding Technical Review 52

Andreessen Horowitz

NOVEMBER 17, 2023

The problem is the sales team. The sales team don’t know how to sell the product. So at one of the first e-team meetings I attended, I asked everybody to write down the answers to 3 questions. We ha d several folks from my team, several of our longest-tenured PMs, all the co funders, most of the exec team.

Sales Hiring 88

Sales Hiring Scale Sales Underperforming Technical Team 88

User Pilot

JUNE 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find out how Whatfix performs vs Usetiful vs Userpilot – and which one is the best choice for you!

Software Review 52

Software Review Technical Review SaaS Onboarding 52

Sales Hacker

AUGUST 18, 2023

Tread carefully revenue pros… To help you sidestep some of the potential growing pains, here are 15 mistakes GTM teams often make when moving upmarket (and how to avoid them): One big flag would be shifting the conversation to consultative vs. transactional, which many reps don’t understand how to do. Done wrong, it’s the kiss of death.

Scale 67

Scale VP of Engineering Sales Hiring Enterprise 67

User Pilot

MAY 8, 2023

Selecting the optimal product adoption platform for your SaaS can be a challenging task. TL;DR Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Software Review 52

Software Review Technical Review SaaS Underperforming Technical Team 52

User Pilot

JUNE 27, 2023

It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. Typically, SaaS Product Managers consider HelpScout for the following reasons: they want to improve their user onboarding, they need product adoption, and would also be able to measure their user feedback.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

JULY 20, 2023

If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. TL;DR The best AI productivity tools can go through all the data you gather in minutes, automate menial tasks, and free up your team members’ time so they can focus on more human-critical work like content creation.

Artificial Intelligence 98

Artificial Intelligence AI Search AI Software Review 98

User Pilot

NOVEMBER 26, 2023

Looking for a good user analytics tool and wondering which one of UserGuiding, Product Fruits, and Mixpanel is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user analytics depending on the different criteria that different SaaS companies may have.

Software Review 52

Software Review Onboarding Data Analysis Pricing 52