Sat.Feb 08, 2025 - Fri.Feb 14, 2025

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Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI

SaaStr

The New Era of Customer Success: Deep Insights from Slack, Mulesoft and OpenAI Leaders What happens when you get customer success leaders from three of tech’s most iconic companies in one room? You get a masterclass in how modern SaaS businesses are transforming CS from a cost center into their secret weapon for hypergrowth. Why Traditional Customer Success Is Dead The old playbook of treating CS as your renewals team is officially obsolete.

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What is the Risk of Ignoring ABM for Series A Companies?

Inturact

Early market wins are powerful proof points for your business model. But as your Series A company grows, transforming these individual successes into systematic revenue becomes increasingly critical. Yet many post-product market fit companies overlook Account-Based Marketing (ABM) as their key to systematic growth.

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How to Conduct a Root Cause Analysis in SaaS: Step-by-Step Process

User Pilot

Every SaaS company faces problemsproduct performance issues, low NPS, churn. The real question isnt if issues will happen, but how quickly and effectively you solve them. Thats where root cause analysis (RCA) comes in. Instead of firefighting the same problems over and over, RCA helps you dig deeper, find the real cause, and fix it permanently. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams.

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The Role of Digital Disbursements in Enhancing Vendor Relationships

USIO

Efficient and reliable payment systems play a crucial role in maintaining vendor relationships, the backbone of every successful business. Digital disbursements have emerged as a powerful tool, not only streamlining payment processes but also fostering trust and collaboration between companies and their vendors. Simplifying Payments with Digital Disbursements The manual payment process is often riddled with inefficienciesdelays, errors, and high processing costs can create friction in vendor rel

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Airflow Best Practices for ETL/ELT Pipelines

Speaker: Kenten Danas, Senior Manager, Developer Relations

ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!

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What To Expect From Apollo Next with Tyler Phillips

Predictable Revenue

Tyler Phillips, Principal PM of AI at Apollo.io, explains how their latest AI power-ups transform outbound sales. The post What To Expect From Apollo Next with Tyler Phillips appeared first on Predictable Revenue.

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Clouded Judgement 2.14.25 - Jan Inflation + Software Earnings Check In

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Software Earnings Kick Off Software earnings season is in full swing, and so far the results have been uninspiring… Q4 earnings are great because companies for the first time guide for the next full year (and then every quarter they update the full year guidance).

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How to Track and Address Cart Abandonment With FastSpring

FastSpring

Cart abandonment is a significant challenge for online businesses, with many potential customers leaving their carts without completing their purchases. Fortunately, FastSpring offers tools and integrations to help you track and recover abandoned carts, ultimately boosting your conversion rates. Below is a step-by-step guide to using FastSpring to address cart abandonment effectively.

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Sales and marketing 101 for startups: driving growth together

Chart Mogul

When and how to launch sales and marketing is a tough topic for most startup founders. It often means investing a lot of time and money without certainty that it will pay off. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

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The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable

Blulogix

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

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Build the Case: Quantify the Real Costs of In-House Testing and QA Gaps

Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

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The $10M to $1B Vertical SaaS Playbook: Key Lessons from Procore’s Chief Product Officer Wyatt Jenkins

SaaStr

Meet Wyatt Jenkins: From Construction Sites to Chief Product Officer If you want to understand how vertical SaaS companies scale to $1B+ in revenue while staying true to their customers, there’s no better person to learn from than Wyatt Jenkins, Chief Product Officer at Procore Technologies. Wyatt’s journey is uniquely suited to leading product at a construction technology company.

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The Chief Customer Officer’s Guide to Partner-Led Customer Success

Valuize Consulting

For years, B2B technology companies have leveraged partners to drive customer acquisition and product implementation. However, in todays recurring revenue economy, the role of partners must evolve. Partners are no longer just sales and implementation allies; they are a critical force in ensuring customer retention and expansion through value realization.

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Navigating PCI DSS Controls: Your Path to Secure Payments

Scytale

Did you know that the total value of losses due to fraudulent card payments worldwide – including both credit and debit cards – is expected to reach $43 billion by 2028? Thats an astronomical number, and businesses accepting card payments must take security seriously to avoid falling victim to fraud. If your SaaS company handles payment card data , understanding and implementing PCI DSS controls is essential – not just for compliance but for protecting your customers, reputatio

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How High-Performing Subscription Businesses Maximize NRR

Blulogix

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. Unlike simple revenue metrics, NRR tells you how well your business is retaining and expanding revenue from existing customers a critical factor in long-term success.

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The Next Evolution in Subscriptions and Recurring Payments

Rise to the next level of recurring revenue. Discover how recurring payments are reshaping industries beyond simple subscriptions, driving a $1.5 trillion market. Learn the crucial strategies for building scalable, secure, and seamless recurring payment infrastructure to boost customer retention and fuel growth.

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Going Long: How Procore’s Founder and CEO Tooey Courtemanche Built a Billon-Dollar SaaS Empire Over 23 Years

SaaStr

What does it take to build and scale a vertical SaaS giant over two decades? According to Tooey Courtemanche, CEO and Founder of Procore, its about focus, perseverance, and a relentless commitment to customer success. In a recent conversation with SaaStr CEO and Founder Jason Lemkin, Tooey shared insights into his 23-year journey as CEO of Procore , the leading SaaS platform for construction management.

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Leveraging vendor management strategies for optimal SaaS spend

BetterCloud

Want to get the most bang for your software buck? It’s all about smart vendor management basically, teaming up with your software providers so everyone wins. With software spending to continue to grow at a CAGR of 13.5% in the next five years , its more important than ever to get a handle on your tech stack. Think of vendor management as a partnership with the companies you get your software from.

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Product Stickiness: How to Measure and Interpret It

User Pilot

You log into your dashboard, check your DAU/MAU ratio, and see an upward trend. Great news, right? More product engagement means a stickier product. Not necessarily. Think about Duolingos streak feature users log in daily, but are they actually engaged or just avoiding losing their streak? Or Slack do teams use it because its essential or just because its always open?

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ISO 27001 Certification Costs Stressing You Out? Let’s Break it Down for You

Scytale

While ISO 27001 certification is undeniably valuable, understanding its associated costs is crucial for budgeting and decision-making. But before we explore these expenses and provide insights on navigating them effectively, let’s dip our toes into ISO 27001 and what it entails. What is ISO 27001? There are three main things you need to know when it comes to ISO 27001.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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The 5 Signs of a Great New VP

SaaStr

Every great hire starts before their first day And often even during the interview process — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) January 12, 2025 #1. The Best VPs Start Before They Start The best sales leaders start reaching out to a few great customers they already know. The best marketers are already building out a spreadsheet to increase pipeline and show it to you for feedback.

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LinkedIn is my #1 Source of New Clients as a Consultant — Here's My Exact Process

Buffer Resources

As a consultant, having a flow of high-quality clients is a must for steady, sustainable business growth (and making the rent every month). Thankfully, LinkedIn can make this a whole lot easier. While many lead generation channels need constant investment in ads or sales (things that solo consultants often don’t have the budget for), LinkedIn offers a way to bring new clients to you.

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Overview of Userpilot’s Data Sync

User Pilot

In the race for product-led growth, your product teams are probably drowning in data they can’t effectively use. Consider this: When your product manager spots a concerning drop in feature adoption, your customer success team might be simultaneously celebrating high engagement scores simply because they’re looking at different data sets.

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Risk Analysis Displayed Through Real-Time Financial Charts

SaaS Metrics

Data has always driven risk calculation, with institutions relying on figures to identify the probability of market downturns or unexpected price fluctuations. However, the rapid acceleration of modern technology has drastically changed how this data is presented and interpreted. Real-time financial charts are now indispensable tools that offer clarity, immediacy, and actionable.

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What’s New in Apache Airflow® 3.0—And How Will It Reshape Your Data Workflows?

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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5 Key Learnings from How Top SaaS Companies are Actually Productizing AI with Paragon

SaaStr

The next evolution of AI in SaaS isn’t about better models – it’s about context and action. Here’s what Brandon Fu (CEO, Paragon) and Ethan Lee (Director of Product) shared at SaaStr AI Day about what’s actually working: 1. Why LLM Wrappers Failed – And What Works Instead The first wave of AI products were mostly “LLM wrappers” – simple chatbots built on top of models like GPT.

AI
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How an AI Sales Automation Tool Helped Me Grow My Business

Dubb

When I first started my business, I thought success was all about working harder and longer hours. But after a while, I realized that no matter how much effort I put in, there was only so much I could do on my own. Thats when I discoveredAI sales automation tools, and it completely changed the The post How an AI Sales Automation Tool Helped Me Grow My Business appeared first on Dubb Blog.

AI
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Top 5 best practices for user lifecycle management

BetterCloud

Back when you had one or two applications in your tech stack, user lifecycle management was a breeze. But as SaaS usage grows, so do the complexities of managing the user lifecycle at scale. These challenges are further compounded by the decentralized nature of SaaS applications, where user data and access controls are often spread across multiple systems, making it difficult to maintain a comprehensive view of user activity and ensure consistent enforcement of security policies.

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The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue

Blulogix

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. Instead of treating renewals as a strategic driver of growth , companies often focus almost exclusively on customer acquisition , assuming that renewals will happen automatically.

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A Strategic Roadmap for AI Integration in Software Testing

Implementing AI in software testing can accelerate release cycles, boost efficiency, and enhance software quality—but only with a clear strategy. This guide offers a step-by-step roadmap to help you evaluate readiness, strengthen infrastructure, upskill teams, and meet compliance needs. Discover how to automate up to 70% of testing tasks, enhance defect detection, and integrate AI into your CI/CD workflows without disrupting your SDLC.

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Transitioning from Sales-Led to Product-Led Growth and Scaling to $100M ARR With Apollo’s CEO Tim Zheng

SaaStr

From Sales-Led to Product-Led: How Apollo.io 25x’d Revenue and Crossed $100M ARR Apollo.io, an all-in-one go-to-market platform, underwent a significant transformation in its business model that led to remarkable growth. This analysis examines their journey from a struggling sales-led organization to a successful product-led growth company, resulting in over 880,000 paying customers and substantial revenue growth.

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GTM 133: Build your AI Outbound Machine with ChatGPT | Jordan Crawford

Sales Hacker

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Jordan Crawford is an AI innovator, the Founder of Blueprint, and one of the top go-to-market engineers working today. Jordan explains how to use AI tools like ChatGPT, Deep Research, and Claude to create your own AI workflow for prospecting accounts and creating highly targeted and extremely valuable messages for target decision-makers.

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How to Use Social Media as a B2B Company

Buffer Resources

Social media marketing has become a necessity in most businesses' toolkits today. And B2B companies are no different. If you’re saying, “But we sell to other businesses, not individuals, why do we need to practice social media marketing?” remember there’s still a human behind every B2B purchase, too. Numbers tell the same story: 75 percent of B2B buyers use social media to make buying decisions 60 percent of B2B marketers say social media is the most effective ch