SaaStr
FEBRUARY 20, 2023
Vendor Viability. The question for bigger customers especially on if a vendor will actually stay around if they you buy. This remains a large risk with start-ups. But it’s been mitigated to some extent in the minds of customers. With 100+ public Cloud companies, it’s now a bit clearer that at least after a certain point in time, SaaS vendors have a lot of stability.
Tom Tunguz
FEBRUARY 20, 2023
In CloudFlare’s latest earnings report , the management team highlighted the strength of enterprise buyers within their customer base. I wondered if this were broadly true. Do public software companies with largely enterprise customer bases benefit from superior growth to their peers with mid-market or SMB focuses? Enterprise & Mid-Market public companies have seen a relatively constant decline in growth rates through the last six years.
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SaaStr
FEBRUARY 20, 2023
Underrated: How great of a business model SaaS is. You can literally do almost nothing but make your customers happy and usually you will still grow. Underestimated: Just how expensive the incremental customer gets beyond your core, highest velocity ICP. — Jason Be Kind Lemkin (@jasonlk) February 20, 2023 So in the Boom Times of late 2020 though early 2022, all we talked about was Unicorns. 1,000+ Unicorns bloomed, hundreds of them in SaaS.
Buffer Resources
FEBRUARY 20, 2023
Most weeks start in the same way for me. I’m sit, looking at my Buffer queue, scratching my head at what I should schedule across my social media profiles. Inspiration can be hard to come by. But recently, I’ve discovered a solution. Buffer’s AI Assistant. It is designed to simplify the process of social media scheduling, making it easier for me to come up with posts, refine my own ideas and help me create content that resonates with my audience. 0:00 / 1× Buffer's
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
SaaStr
FEBRUARY 20, 2023
Dear SaaStr: When Is It “Too Early” To Hire Your First Marketer? In a perfect world, you’d learn something about marketing first before you hire someone to take it over. I.e., you’d experiment and at least make some progress in: Content Marketing. Can you get even 1 or 2 customers from blogging and writing? Growth Hacking. Can you get even a couple of customers by emailing to a small list you’ve built?
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
FEBRUARY 20, 2023
If you’ve ever had to file an expense claim after a business event, you understand how inconvenient and time-consuming it can be. Pleo has been around for seven years and has developed distinctive ways to make the expense reporting process more manageable and efficient. Pleo’s VP of Product Growth, Haresh Baraj, and Commercial Director, Aiyana Scully Moorhead, share their stories on breaking down barriers to build trust and empathy that enable collaboration and push.
User Pilot
FEBRUARY 20, 2023
Pendo vs Amplitude? Which of them should you choose to generate growth insights for your product? This is a serious dilemma. In our article, we aim to help you make the decision. We also have a quick look at Userpilot as an alternative for each of the tools. How does this sound? Ready to dive in? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior.
Sales Hacker
FEBRUARY 20, 2023
Almost every week, Iceberg RevOps’ founder Taft Love gets messages from executives and CEOs at growth-stage companies asking for help with their first revenue operations hire. These leaders are looking for the right person to own the implementation and management of their company’s go-to-market tech stack. This usually includes a CRM and marketing automation plus any other systems related to sales, marketing, and customer success.
User Pilot
FEBRUARY 20, 2023
The trickiest but most rewarding stage of the customer journey is user onboarding. If you make a good first impression with new users, you’ll make the rest of the process easier for your customer success team and reduce churn in the process. Email onboarding is an effective way to streamline the process for new customers, so let’s take a closer look at a few onboarding email examples and five best practices to follow!
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
IT World
FEBRUARY 20, 2023
One of the best ways to master Google Sheets — the powerful spreadsheet app that you use in a web browser — is to learn how to build and use pivot tables. To describe it very generally, a pivot table takes data from a group of cells in your spreadsheet and presents it in more comprehensible and interesting ways. Pivot tables are mainly used to compile number data in cells, but they can also manipulate text data.
User Pilot
FEBRUARY 20, 2023
In SaaS, smooth user onboarding is essential to engage and activate users. But what are some good user onboarding examples that can explain this better? In this article, we’ll cover what user onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it. So if you want to learn how to apply the best onboarding practices in your business, keep reading.
Neil Patel
FEBRUARY 20, 2023
Let me guess: you bought something online today, didn’t you? It’s ok! I’m not judging. But do you want to know how I knew? The average customer makes at least two transactions online every day , according to PYMNTS. Their research shows that shoppers’ online shopping behavior was mainly influenced by making retail purchases or ordering food online. It’s obvious that digital shopping is here to stay (which accelerated during the pandemic).
User Pilot
FEBRUARY 20, 2023
Wondering how to improve user onboarding and boost customer retention? The SaaS world is more competitive than ever before. Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. In this article, we consider what makes the customer onboarding process important and go over 15 tips to help you nail your onboarding.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Chargebee
FEBRUARY 20, 2023
Revenue leakage is when your business fails to collect revenue it should have earned. It’s estimated that 42% of businesses experience revenue leakage — and those leaks can be staggering in terms of volume. In fact, companies lose an average of 9% of their annual revenue through revenue leakage.
CloseSaaS
FEBRUARY 20, 2023
Wondering how to avoid the top CRM implementation mistakes? Here are six of the most common, and the best ways to avoid them.
Entrepreneur - SaaS
FEBRUARY 20, 2023
The company plans to deploy the raised capital to ramp up its tech stack and double down on the existing product portfolio
SaaS Metrics
FEBRUARY 20, 2023
Fires and greenhouse gas emissions continue to be important contributors to accelerating climate change. Fires emit a wide variety of harmful gasses into the environment, along with combustion products, resulting in a polluted haze that is hazardous to human health. Fires and gas emissions that are caused by natural reasons like forest. Read more The post Fires and gas emissions first appeared on SaaS Metrics.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Chargebee
FEBRUARY 20, 2023
What is beyond the cutting edge of usage-based pricing? How is its tomorrow different from today? All this and more from our recent study combining research from 300+ SaaS businesses, and expert insights from Sequoia, Accel, Insight, and OpenView.
Entrepreneur - SaaS
FEBRUARY 20, 2023
The fund raised will get utilized to onboard more than 2,500 colleges and over 12,000 employers, explore overseas markets and expand the GetWork Club
SmartKarrot
FEBRUARY 20, 2023
Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team. Establish and maintain strong connections with internal and external stakeholders to make sure Muck Rack upholds its value of customer devotion and responds to issues as soon as they arise.
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