ChurnZero
NOVEMBER 9, 2021
6 Tips to Improve Customer Onboarding. The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. Whether you’re rethinking your customer onboarding , building a process from the ground up, or just thinking it’s time for some customer onboarding improvements , it’s a worthwhile investment that substantially increases your return.
SaaStr
NOVEMBER 9, 2021
I used to think the biggest problem with mediore VPs was the mediocre folks they hire. That B players hire C players, B+ players hire B- players, etc. This is certainly true. A players will only work for other A players. But as time has gone by, I’ve realized in SaaS mediocre VPs do one thing even worse than hire a bunch of B players under them (that likely will quit or need to be managed out later): -> They spend all the money.
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The Daily Egg
NOVEMBER 9, 2021
When it comes to payroll, your business can’t afford errors and slow software. ADP is one of the best online payroll software. The post ADP Review appeared first on The Daily Egg.
Intercom, Inc.
NOVEMBER 9, 2021
When you’ve launched your product, raised a round or two, and scaled the business beyond the early days, inevitably things start to slow down. You used to speak in hours and days, and now it’s months and quarters. You used to obsess about innovation and being at the front of the market, and now you’re feeling bogged down shipping table-stakes features.
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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.
The Daily Egg
NOVEMBER 9, 2021
Incorporate.com is a business formation service that boasts over a century of experience. They offer a wide range of services including incorporation. The post Incorporate.com Review appeared first on The Daily Egg.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Predictable Revenue
NOVEMBER 9, 2021
Poor hiring processes play a big role in the inability to hire timely or correctly. We’d love to show you our hiring process so you have the right tools at the tip of your hands to start hiring for success. The post How To Hire Top Performing SDRs appeared first on Predictable Revenue.
Intercom, Inc.
NOVEMBER 9, 2021
Proactive support is a lifesaver for busy teams looking to provide exceptional support at scale. By allowing support teams to get ahead of known problems and provide help to customers before they need to reach out, proactive support has enabled major companies to scale their support without increasing headcount, drive down inbound conversation volumes ( in some cases by up to 80% ), and maintain incredible customer satisfaction ratings.
ChurnZero
NOVEMBER 9, 2021
Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? One great place to start when it comes to reducing churn is focusing on creating a consistent customer experience.
OpenView Labs
NOVEMBER 9, 2021
Once dominated by relationships, sales today (especially SaaS sales) are equally propelled by technology. With the broad adoption of CRM, the rise of the sales tech stack, and the advent of social selling and other digital sales channels, the sales landscape has shifted dramatically. This guide is here to help you get your sales operation up and running.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Sales Hacker
NOVEMBER 9, 2021
powered by Sounder. And the key attributes of modern RevOps leaders are…. They’ve got to be boundary spanning. They’ve also got to bring that collaborative mindset to the entire organization. In this episode, we interview Anthony McPartlin , Principal Analyst at Forrester , about pushing the collaborative process around research creation out to the go-to-market function as a whole.
OpenView Labs
NOVEMBER 9, 2021
Usage-based pricing is, frankly, trendy. 45% of SaaS companies now have some form of usage-based pricing (UBP), up from 34% last year, according to new data from OpenView’s State of Usage-Based Pricing Report. (Spoiler alert: I wrote it along with my colleague Sanjiv Kalevar.). The survey, it should be noted, used an expansive definition of usage-based pricing counting both companies with a largely usage-based or pay-as-you-go model, along with companies that sell usage-based subscriptions.
IT World
NOVEMBER 9, 2021
I live on technology’s bleeding edge. I usually update my computers, smartphones, Wi-Fi access points, and other hardware bits every 18 months. Usually. Many companies typically replace their PCs and servers every three years. Typically. But 2021 is not a usual or typical year. Supply chain problems are slowing down deliveries of everything from iPhones to cars to holiday toys.
ChurnZero
NOVEMBER 9, 2021
The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. Whether you’re rethinking your customer onboarding , building a process from the ground up, or just thinking it’s time for some customer onboarding improvements , it’s a worthwhile investment that substantially increases your return.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
CloseSaaS
NOVEMBER 9, 2021
Imagine this: Your target customer signs up for emails and follows the sales funnel all the way to the end without issues. Great, right? Successful customer onboarding doesn't happen by accident. Here are some email tactics that optimize retention.
ChurnZero
NOVEMBER 9, 2021
Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? One great place to start when it comes to reducing churn is focusing on creating a consistent customer experience.
Valuize Consulting
NOVEMBER 9, 2021
Are Your Cross-Functional Team Truly United Around Your Customers? While many SaaS enterprises are striving to be customer-centric , many are struggling to unite siloed internal departments that are focused on their own goals, rather than those of their customers. Sound familiar? If you agree with the 70% of customers that believe that companies should collaborate on their behalf to create a smooth and seamless journey across the organization, you’re on the right track to growth ( Zendesk , 2020
OPEXEngine
NOVEMBER 9, 2021
Imagine an AE closes two contracts for $100k ARR. The contracts are identical twelve-month contracts except for the payment terms. Contract A requires annual prepayment – all the cash will be paid tomorrow. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. Is the payback period for each contract the same?
Speaker: Margaret-Ann Seger, Head of Product, Statsig
Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating
SmartKarrot
NOVEMBER 9, 2021
Role: Vice President of Customer Success Location: Palo Alto, CA, US (Hybrid) Organization: Spin Technology As a Vice President of Customer Success, you will lead the CSM team in driving user adoption, technical success, and long-term partnership with the customers. Manage the most strategic accounts, overseeing their more complex operations, building brand and service value, and developing relationships with key technology and business stakeholders.
Unbounce
NOVEMBER 9, 2021
If someone asked you to buy their product, your first response would be, “Well, what is it and what does it do?” —right? You gotta know more about what you’re buyin’ before you commit. As the Resident Evil 4 merchant would say, “What’re ya buyin’?”. In the ecommerce world, product descriptions give you your answer. They explain all the essential details behind a product so customers can make an informed decision.
Baremetrics
NOVEMBER 9, 2021
Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! But what’s the final checkpoint for your business? At some point in your journey, you’ll need to think about your exit strategy from your SaaS startup.
Sales Hacker
NOVEMBER 9, 2021
??. In this episode of the Sales Hacker Podcast, we have Gianna Scorsone , GM/Head of North America at Aircall , where she lives out her dream to scale the channel program and to empower diverse employees and leaders. Join us for a rich conversation about answering to your employees and hearing their need for flexible return-to-work options. powered by Sounder.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
Neil Patel
NOVEMBER 9, 2021
Feeling uninspired by your social media content lately? It happens more than we’d like to admit. With the competitive demands for new content, it can be challenging to constantly brainstorm fresh, unique ideas. To help break you from your creative slump, we’ve explored five social media content hacks that will completely reinvigorate your timeline and inspire new high-quality posts.
CustomerSuccessBox
NOVEMBER 9, 2021
The main difference between traditional businesses and SaaS businesses: the cost of growth. In the traditional world of software, companies like Oracle or SAP base their business on the marketing of licenses for their solutions. This is followed by the installation of new versions. Customers pay for the licenses before using them. They also pay an annual maintenance cost calculated on the cost of acquiring these licenses (typically 15%).
Neil Patel
NOVEMBER 9, 2021
Do you sponsor livestreaming events? If not, why not? Livestreaming is a booming industry, especially among younger generations. In fact, the livestreaming market is set to reach $247 billion by 2027. Livestreaming can be done on most major social media channels, from Facebook to TikTok. It can also be done on websites such as Twitch, YouTube, and even Twitter.
30 Day Leadership
NOVEMBER 9, 2021
In this episode of The B2B Leadership Podcast , best-selling author and leadership coach Nils Vinje speaks with Catherine Blackmore, GVP NAA of Customer Success & Renewals at Oracle. Podcast highlights: 0:42 - Catherine's background - Catherine kicks off the podcast by outlining her role today, who she's working for, and what type of work she's involved with. 3:24 - Management at scale - What kind of philosophy goes into one of the world's largest software companies?
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
SmartKarrot
NOVEMBER 9, 2021
The brutal truth is, it is impossible to build happy external customers when you have unhappy internal customers, i.e., your employees. . Every contact that your unhappy employee has with the customer will negatively impact the external customer relationships. Hence, it is imperative to develop internal customer service within the organization. . Before diverting our attention to the tips to develop internal customer service, let’s look at the definition of internal customers. .
30 Day Leadership
NOVEMBER 9, 2021
In this episode of The B2B Leadership Podcast , best-selling author and leadership coach Nils Vinje speaks with Catherine Blackmore, GVP NAA of Customer Success & Renewals at Oracle. Podcast highlights: 0:42 - Catherine's background - Catherine kicks off the podcast by outlining her role today, who she's working for, and what type of work she's involved with. 3:24 - Management at scale - What kind of philosophy goes into one of the world's largest software companies?
IT World
NOVEMBER 9, 2021
Tableau is counting on Slack to make its data visualization tools more accessible and is adding new data prep and governance tools to make enterprise data more trustworthy.
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