FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. Next, let’s look at how to develop a churn-reduction action plan.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 179

Scale Underperforming Technical Team Scaling Leadership 179

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

Buffer Resources

SEPTEMBER 18, 2023

Since Elon Musk took over Twitter, or X as it’s now called, a number of new social media apps have either come into the limelight or been developed to capture the users that have been leaving. Here’s my observation of “the good, the bad, and the ugly” of Bluesky. Here are some of them.

Social Media 125

Social Media Underperforming Technical Team Scale User Experience 125

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. Strategy - annually changes. MSPOT stands for: Mission - rarely changes.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Upscope

MAY 24, 2019

There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective. Below we'll stick to a simple definition and then show you 7 examples of how companies implemented CX strategies. Contents Why have a CX Strategy. Gap analysis.

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

User Pilot

AUGUST 21, 2023

Product managers often work in cross-functional teams and bridge the gap between multiple departments. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. What qualities do you look for in a strong product team?

Interviewing 82

Interviewing Underperforming Technical Team Management Sales Hiring 82

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

User Pilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. That's one way to explain the term. Is the 12% engagement rate good? User churn rate.

Engagement 94

Engagement Metrics Underperforming Technical Team Scale 94

Sales Hacker

MARCH 29, 2018

This is part 2 of a 5-part series to help you develop the right approach to sales coaching. Coaching isn’t about who’s good and who’s bad. It isn’t about leaving the stars alone and trying to crack the code for the underperformers. You’ve got to think—what’s next for each member of my sales team.

Underperforming Technical Team 81

Underperforming Technical Team Data Sales Software Review 81

ChurnZero

FEBRUARY 21, 2022

Cultivating a strong customer advisory board and implementing marketing strategies, like product-led growth , can send you well on your way to reaching new heights. Now that we have a solid customer advisory board definition and understand how they work, let’s cover the key benefits of creating your own board.

Underperforming Technical Team 98

Underperforming Technical Team Branding Advertising Retention 98

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. Poor handoff practices also have a much broader impact than just making a few customers unhappy — they dramatically affect retention and your company’s bottom line. Click To Tweet. Set expectations from the start.

Underperforming Technical Team 80

Underperforming Technical Team Customer Success Outsourced Development Sales 80

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Sales Hiring 123

Sales Hiring Customer Success Scale Underperforming Technical Team 123

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. And then we’ll get into a little bit of the strategy discussions we talked about a minute ago.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

Sales Enablement, SaaS and Growth

MAY 22, 2017

It’s a tough question, and I don’t think anyone has a definitive answer yet, but the agencies which it figure stand to create a whole new line of business. We appreciate the definition is not 100% perfect and that it currently excludes sales managers, but for the moment we’re okay with that. But how can sales enablement be packaged?

Marketplace as a Service 112

Marketplace as a Service Sales Enablement Sales Hiring Underperforming Technical Team 112

Intercom, Inc.

MAY 13, 2022

Oftentimes a good customer service experience starts with developing a sound process. With ticketing workflows that put the emphasis on conversations not tickets, customer support teams now have the ability to categorize, prioritize, and assign issues as they arise. What is the role of customer service in marketing strategy?

Underperforming Technical Team 129

Underperforming Technical Team Customer Support Technical Support Churn 129

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

Kellblog

JUNE 27, 2022

Segmentation strategies are critical. So is developing a geographic strategy. Just as sports teams have an advantage when competing in their home stadium, European startups often have a (sometimes unacknowledged) home country advantage when competing in their home market. But it is nevertheless, absolutely essential.

Startup 117

Startup Sales Hiring Underperforming Technical Team Compensation 117

User Pilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Is giving up any easier?

Technical Review 84

Technical Review Management Underperforming Technical Team Leadership 84

Sales Hacker

JULY 21, 2021

But that doesn’t mean they’re all bad. Yeah, that’s not a strategy, it’s a tactic – and not a great one at that. For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”. I just wanted to touch base”.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

ProfitWell

NOVEMBER 1, 2019

But every so often, you’d discover a strategy that got you just a little bit farther. And by putting those strategies together over time, you’d eventually end up farther and farther down the mountain. Align team incentives around retention. Sales teams like to track dollars in the bank each month.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Kellblog

NOVEMBER 21, 2021

While common, it’s a bad idea. Now, let’s dive into the use of demos as a call-to-action (CTA) both on your website and by your sales development reps (SDRs) [1]. Now, let’s dive into the use of demos as a call-to-action (CTA) both on your website and by your sales development reps (SDRs) [1]. Cringeworthy.

Underperforming Technical Team 128

Underperforming Technical Team Enterprise Development Marketing 128

Chart Mogul

OCTOBER 29, 2020

Schremser tells us the story of how the Usersnap team turned churn analytics into a powerful tool to improve their product. It highlights the bottlenecks and weaknesses of your brand’s customer experience. Choosing the right strategy and taking your target audience into account are crucial to this. What did we find?

Churn 74

Churn Underperforming Technical Team Development Technical Review 74

CustomerSuccessBox

DECEMBER 13, 2021

Any tips on a handoff from sales to the onboarding team? Make sure you have a handoff that provides the onboarding team with everything that sales know about the customer and why they’ve come to you to solve a problem. Do you have different strategies for different segments of customers? Customer Success Team.

Onboarding 52

Onboarding Sales Recruiting Underperforming Technical Team Consulting 52

Sales Hacker

SEPTEMBER 24, 2018

If you’ve already finished our 30 Best Sales Books, the 10 titles below will continue to build on what you’ve learned with innovative perspectives on the psychology, science, and strategy of sales from industry gurus (and a few unexpected names, too). The Sales Development Playbook by Trish Bertuzzi. The Art of War by Sun Tzu.

Underperforming Technical Team 67

Underperforming Technical Team Sales Strategy Innovation 67

Incredo

NOVEMBER 21, 2019

And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort. In our case, we needed to invest a lot in product development. But is your website ready?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Sales Hacker

FEBRUARY 1, 2021

Cold outreach strategies that generate engagement [18:02]. Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. Also, a strategy that I’m not sure I would recommend.

Underperforming Technical Team 68

Underperforming Technical Team Scale Sales Hiring Systems Review 68

Neil Patel

SEPTEMBER 22, 2020

Even for the most competitive keywords, such as “ SEO Strategies ”, you’ll find 2 of his posts ranking TOP 5 on the first page. Plus the proven conversion optimization strategies that are going to convert your traffic into actual customers…. For that amount, you can look forward to a big team entirely focused on your results.

Sales Hiring 144

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 144

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. Poor handoff practices also have a much broader impact than just making a few customers unhappy — they dramatically affect retention and your company’s bottom line. Tweet this quote. Set expectations from the start.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Outsourced Development Sales 52

Neil Patel

NOVEMBER 28, 2020

Technical SEO is the backbone of every successful, long-term SEO strategy. And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. In-house Team Alignment.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

Casey Accidental

NOVEMBER 13, 2019

Many of the terms we use to define businesses today are features of the business rather than an encompassing definition, like the words SAAS or platform, which makes them not very useful. Note: I am blatantly stealing Brandon Chu’s platform definitions for this. The Weak Transition to Marketplace Arguments.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Bad startups are feature addicts who pile feature upon feature atop a deteriorating architecture, creating an Augean Stables of technical debt. Startups are about people.

Underperforming Technical Team 78

Underperforming Technical Team Startup Software Technical Cofounder 78

Kraftblick

SEPTEMBER 19, 2023

It is not the easiest task in the world to choose the correct marketing strategy for your SaaS business. There are plenty of articles dedicated to this matter, but none offers a better solution than hiring a team of knowledgeable marketers. We build marketing strategies from scratch and fix existing ones. This is how we do it.

Sales Hiring 52

Sales Hiring Advertising SaaS Underperforming Technical Team 52

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150