User Pilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. At the core of strategies focused on customer satisfaction , the Net Promoter Score is widely used for measuring customer loyalty and customer satisfaction with your SaaS product.

Scale 52

Scale Systems Review Software Review Branding 52

Blulogix

JANUARY 6, 2024

Unlocking Revenue Potential with a Robust Subscription Billing Platform By BluLogix Team Welcome to the fifth installment of our series on selecting the right subscription billing platform for your business. Satisfied customers are more likely to renew subscriptions, reducing churn and increasing lifetime value.

Payments 52

Payments Subscription Payment Features SaaS Payments 52

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

ProfitWell

SEPTEMBER 24, 2019

And one of the types that a lot of companies miss is revenue backlog : the total unrecognized revenue across the term of a given subscription agreement. Revenue backlog is unrecognized revenue from a subscription business. How do SaaS subscription companies classify a revenue backlog? It’s not invoiced.

Payment Features 40

Payment Features Deferred Revenue Revenue Subscription 40

User Pilot

OCTOBER 29, 2023

WTP Influences the pricing strategy Customers’ willingness to pay affects how much a company can charge for a product. If you can see the perceived customer value decrease, they may eventually cancel their subscription. Here are 3 main reasons why you should care about it. This one is straightforward. Userpilot integrations.

SaaS 95

SaaS Interviewing Pricing Market Research 95

Neil Patel

JANUARY 1, 2023

In a rapidly growing and increasingly competitive digital landscape, it’s more important than ever for large businesses to have a comprehensive and effective enterprise SEO strategy. In this piece, I discuss some of the steps you need to make an enterprise SEO strategy work for you or your agency. What Is Enterprise SEO?

Enterprise 93

Enterprise Strategy Technical Review Scale 93

Neil Patel

OCTOBER 6, 2021

D2C companies, by definition, take out the middleman and sell their products “direct to consumers.”. Peet’s Coffee Subscription. Peet’s brought these concepts together with their coffee subscription service. 7 Strategies for D2C Brands. D2C, by definition, means you need to be able to reach your target audience.

Branding 116

Branding Strategy Technical Review Software Review 116

SaaStr

JANUARY 24, 2022

I swear I’ve heard as many different definitions of “bookings” as there are flavors of ice cream. Let’s say you receive a contract from a customer that outlines they will pay you $100 for the monthly subscription with an invoice of terms Net 30. Always, my first questions is, “What’s your revenue?”

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

Blulogix

FEBRUARY 27, 2024

Creating a Monetization Framework For Your Business View the Whitepaper The Essence of the Whitepaper This whitepaper is designed to serve as a definitive guide for businesses looking to navigate the complexities of monetization in the digital age.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

Neil Patel

OCTOBER 29, 2020

According to Smart Insights , 45 percent of companies don’t have a clearly defined digital marketing strategy; 17 percent of companies have a digital marketing strategy in place, but it’s separate from their marketing plan. They don’t have the strategy, tactics, or tools they need to market their business well.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

Baremetrics

JUNE 15, 2021

There are all sorts of ways to optimize your marketing strategy , and influencer marketing is a great way to take your business to the next level. Before going any further you might be thinking, "how can this strategy be implemented in a SaaS or subscription business?" not on your life in general. What Is Influencer Marketing?

Subscription 98

Subscription Payment Features Social Media Marketing 98

SaaStr

NOVEMBER 15, 2022

In 2022, founders and investors must be ready to pivot strategy at any moment. The shift to using SaaS metrics as a common language led to a common definition of what a great cloud business should look like. Average-based metrics are misleading for modern cloud companies with access to more diverse GTM strategies and customer bases.

Metrics 218

Metrics Machine Learning Artificial Intelligence Technical Review 218

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What were the main challenges you found when implementing a digital strategy? . TC : Yes, definitely. Do you differentiate touchpoints and strategies for the key stakeholders versus lower-level individual users?

Scale 110

Scale Engagement Scaling Strategy 110

Chart Mogul

JULY 6, 2023

Net MRR Churn Rate = (Churn + Contraction MRR) – (Expansion & Reactivation MRR) / (MRR at start of period) A quick example: let’s say a subscription SaaS business charges $10 a month per user seat. This will all tie into your pricing strategy, what additional features will come with what price tiers, how many seats in a package, etc.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

ProfitWell

SEPTEMBER 23, 2019

Here’s a question that stumps too many young SaaS companies: what’s your pricing strategy? Having a clear answer to this question is imperative to a subscription business’s early success and stability. A good product line pricing strategy will allow you to market to different customer types, as well as anchor your products.

Pricing 40

Pricing Strategy Telecommunications Wireless 40

Andreessen Horowitz

APRIL 23, 2024

For both of you, subscription is a smaller-to-no piece of the story. BILL started much heavier on subscription, but has really leaned into payments over the last several years. Mercury has never monetized via subscription and just focused on payments and float. It’s a transaction business.

Payments 107

Payments Forecasting Payment Services Payment Solutions 107

ProfitWell

JANUARY 24, 2020

Penetration pricing is an acquisition strategy for companies that are trying to gain a foothold in highly competitive markets. Instead of having to compete with established brands solely on the value their product or service provides, this penetration strategy helps companies acquire new customers through price alone.

Pricing 52

Pricing Wireless Acquisition Entertainment 52

User Pilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Start building your marketing growth strategy by setting goals. It integrates real-time feedback to adapt strategies.

Underperforming Technical Team 91

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 91

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them?

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What were the main challenges you found when implementing a digital strategy? . TC : Yes, definitely. Do you differentiate touchpoints and strategies for the key stakeholders versus lower-level individual users?

Scale 84

Scale Engagement Scaling Strategy 84

ProfitWell

FEBRUARY 10, 2020

It’s a pricing strategy employed by businesses to make generic and commodity goods appealing. While it may not seem like the best choice for SaaS and subscription companies at first, understanding where and when the model is valuable helps you craft a more well-rounded pricing strategy for your business. What is economy pricing?

Pricing 59

Pricing Airlines Advertising Acquisition 59

Stax

APRIL 18, 2024

SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis. Primarily through direct-to-user subscriptions and third-party distributors.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

ProfitWell

FEBRUARY 5, 2020

The SaaS field is intensely competitive, and like everyone else, you’re looking for a sales strategy that will help your product bring in more revenue than your competitors. It is an exacting pricing strategy that isn’t appropriate for every type of SaaS business. Premium pricing is closely related to the strategy of price skimming.

Pricing 67

Pricing Branding Strategy Market Segmentation 67

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Determine your business goals.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

Baremetrics

SEPTEMBER 3, 2021

Sure you may have all the textbook strategies in place, integrating applications, subscriptions, site registrations with member discounts, etc. If you’re looking for strategies to push your conversions to new heights – it takes more than simply pushing products out on Google, you need to tap into building a growth focused sales funnel.

Strategy 113

Strategy Technical Review Software Review Mobile 113

Stax

FEBRUARY 5, 2024

Without strategies in place, disbursements can chip away at your hard-earned bottom line. That’s why understanding surcharging—including its definitions, types, calculating methods, and best practices—can help you incorporate surcharging into your operations. Identify peak demand periods first before implementing a pricing strategy.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What were the main challenges you found when implementing a digital strategy? . TC : Yes, definitely. Do you differentiate touchpoints and strategies for the key stakeholders versus lower-level individual users?

Scale 62

Scale Engagement Scaling Strategy 62

SaaStr

JANUARY 14, 2021

In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds , and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock , share their tips for understanding and combating churn. . Timing is everything, especially when it comes to subscription-based SaaS models.

Churn 180

Churn Customer Success Subscription Payment Features 180

Buffer Resources

NOVEMBER 16, 2023

X Premium is a premium, opt-in, paid subscription service designed to enhance user experience on the platform. Look for the 'X Premium' or 'Subscription' option in your account settings or profile menu. My goal was to assess the paid tier’s value and whether you should take the $8 (or $16) leap.

Social Media 118

Social Media Subscription Payment Features Engagement 118

IT World

OCTOBER 5, 2022

They’re all in on the subscription tango in Cupertino. That’s why I think subscriptions will be a key component of the company’s’ strategy for the Apple Car. The results of that effort may not be what we expect, but it’s most definitely on. Next-generation vehicles for a monthly fee.

Subscription 87

Subscription Payment Features Strategy 87

User Pilot

OCTOBER 4, 2023

TL;DR Net MRR growth rate is the increase or decrease in monthly recurring revenue for SaaS or subscription-based companies. Tracking MRR growth rate allows you to understand your company’s financial growth, reevaluate the success of growth strategies, and keep an eye on the product’s financial health.

Metrics 88

Metrics Customer Lifetime Value Churn Retention 88

ProfitWell

MAY 21, 2020

And we'll be sharing with you an overall subscription index, from companies on Profitwell, that will be updated weekly. Table of Contents: Overall SaaS and subscription index. Impact of COVID-19 on SaaS and subscription companies. Impact of COVID-19 on SaaS and subscription companies. Why you need to focus on retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

CustomerSuccessBox

APRIL 29, 2022

Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! 10 Best SaaS Retention strategies for your business! If not, start focusing on customer retention.

Retention 52

Retention Strategy Business SaaS 52

Chart Mogul

MAY 30, 2019

If you're asking questions like these, then it’s likely time to turn your attention to strategies tailor-made to support top-tier customers. We summed up our definition of a managed account based on three distinct criteria: Revenue (which should never be a lone indicator) Expansion and growth potential Are they a strategic customer?

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  Under Subscriptions & payments , click Change next to Premium Subscription. Choose Account preferences on the left pane.

Technical Review 104

Technical Review Systems Review Sales Recruiting AI Search 104

Blulogix

DECEMBER 19, 2023

Subscription Billing 1. A/B testing: Don’t be afraid to test different pricing structures, tier definitions, and communication strategies. Embrace the agile mindset, celebrate experimentation, and keep your customers at the heart of your UBP strategy.

AI Search 59

AI Search Subscription Payment Features Finance 59

User Pilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product. Focus on customer success.

Strategy 68

Strategy SaaS Customer Lifetime Value Education 68