OpenView Labs

NOVEMBER 21, 2023

Leading product-led growth companies are growing 50% year over year, far faster than traditional SaaS companies (21%) according to recent benchmarks. Overview At June we’ve been lucky enough to see a bunch of amazing PLG startups scale and grow their product usage too. Think of this as the PQL (product-qualified lead) of PLG.

Scale 52

Scale Benchmarks Sales Hiring Retention 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 129

Payments Scale Scaling Revenue 129

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. Google, Apple and HubSpot are just three examples of industry-leading companies which use mental models to aid quick decision-making. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. …Where do you spend your time?”.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Why it’s hard to build a two-sided marketplace [13:38]. Sales enablement is easy. More sales meetings, more money. More sales meetings, more money.

Marketplace as a Service 111

Marketplace as a Service CTO Hire Sales Recruiting Scale 111

Sales Hacker

JUNE 17, 2025

At Procore, he led all customer-facing functions—Sales, Marketing, CS, RevOps, and BD. TriNet’s full suite of HR solutions is designed to support companies at critical inflection points – from early traction to scale. Partner TriNet, a trusted HR provider to startups and scaling companies. TriNet exists to make that easier.

AI 81

AI Technical Advisors Underperforming Technical Team Sales Hiring 81

User Pilot

AUGUST 14, 2024

In contrast, traditional sales-led businesses rely more heavily on aggressive product marketing and inorganic growth efforts. This leads to faster market launches and higher adoption rates as well. The product-led growth model starkly contrasts with commonly used sales-led strategies in many other ways, too.

Scale 105

Scale User Experience Acquisition Technical Review 105

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Neil Patel

SEPTEMBER 22, 2020

You are getting enormous levels of organic traffic … Full of enthusiasm, you rush to your sales manager to check the sales status. And your jaw drops seeing you’ve got little to none sales from all of that traffic. You have to make consistent sales if you want to scale your business fast. No, I’m serious.

Sales Hiring 145

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 145

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. If you missed episode 153, check it out here: Learning Drives Sales Effectiveness with Paul Fifield?.

Scale 111

Scale Payments Technical Advisors Sales Recruiting 111

Neil Patel

JANUARY 28, 2021

BlueHost – The Best for WordPress Sites HostGator – The Best for On-Demand Scaling A2 Hosting – The Best for Cloud Hosting InMotion – The Best for Shared and VPS Hosting GoDaddy – The Best for Extra Features. Making a decision can definitely be tricky if you don’t know what you want. 2 – HostGator – The Best for On-Demand Scaling.

Scale 131

Scale Technical Review Advertising Marketplace as a Service 131

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. And service many times means it’s human beings doing it. So how does this even work with software as a service.

Outsourcing Services 151

Outsourcing Services Outsourced Development Marketplace as a Service Scale 151

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. Let’s cover each below.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Neil Patel

OCTOBER 28, 2020

Next, you need to make sure that the company you’re considering supports your sales platform. A brick-and-mortar retailer that wants to add an online sales channel won’t have the same needs as new business selling via Wix or WooCommerce. The answer to these questions will definitely impact the dropshipping company you choose.

Software Review 111

Software Review Marketplace as a Service Systems Review Scale 111

Sales Hacker

FEBRUARY 12, 2021

Before we dive into more details, let’s look at a few definitions. If you’re familiar with what a CRM is already, then you intuitively know that an enterprise CRM is basically a CRM solution tailored to larger (enterprise-level) companies with complex processes and large sales teams. Sales enablement. Enterprise CRM vs. SMB CRM.

Payment Solutions 111

Payment Solutions Enterprise Scale Payments 111

Neil Patel

OCTOBER 29, 2020

So if you’re interested in selling products or services on the web, you’ll need to find an ecommerce builder to create your online store. New business and rapidly scaling startups won’t necessarily have the same needs in an ecommerce website builder. More than $200 billion in online sales have been facilitated via Shopify.

Payment Methods 105

Payment Methods Payment Services Payment Solutions Payments 105

User Pilot

APRIL 24, 2025

Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A product leader with 7+ years of experience in product management or a related field who has successfully built and scaled complex systems at a global level. Who would be the best fit for this job?

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

SaaStr

NOVEMBER 7, 2019

For me, one definition I like is the one from Bill Gates when he said, “the platform is when the economic value of everybody that uses it exceeds the value of the company that creates it” That’s what a platform according to Bill Gates. What would be your definition? Right, Renaud? What do you have in mind?

Payments 149

Payments Merchant Services Payment Solutions Payment Services 149

Intercom, Inc.

AUGUST 1, 2019

“Michael is the rare CFO who also leads up marketing, which makes him the perfect person to talk us through the company’s trajectory” As the head of Intercom’s Early Stage program for Startups, the fast-growing fintech startup is one company I’ve been keeping my eye on. I knew the opportunity and joined super early.

Strategy 36

Strategy Payment Methods Payment Services Startup 36

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Growth Stage – Scaling the Business, and . SMB NRR – SMB SaaS by definition is typically not going to have high NRR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. Rachel now leads marketing at Notion. Rachel Hepworth: Introducing growth marketing to Slack.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. After all, says Amanda, “software is on the leading edge of change.”. The age of the marketplace.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Totango

APRIL 25, 2022

An inspiring customer journey is one where your customers’ experience with your product, service and organization as a whole is so memorable and engaging that your company’s teams are inspired and excited to produce the same experience for all of your customers! Scale Your Journey, Not Your Platform. What are you waiting for?

Scale 92

Scale Marketplace as a Service Customer Success Communication 92

How To Buy Saas

MARCH 17, 2025

Introduction: Small businesses thrive on strong customer relationships, but managing contacts and sales leads manually can be overwhelming. A good CRM acts as a centralized hub to track interactions, automate routine tasks, and nurture leads through the sales pipeline. The best part?

Software Review 40

Software Review Scale Software Business 40

FastSpring

APRIL 3, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. We were just talking about this before we started the episode, even maybe what the name means and what the company does that you lead right now. Jump to video. Jump to transcript. Rachel Gogos (01:07) Mm-hmm. Yeah, absolutely. Rachel Gogos (10:38) Yeah.

Branding 98

Branding Social Media AI Search Outsourcing Services 98

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Intercom, Inc.

JANUARY 10, 2019

As the world’s population grows – and that population migrates online – bots are increasingly being used to address the challenge of helping businesses scale. “There are all these prospective customers, but businesses can’t scale at the same rate, so they need automation” Paul: Right. Apps everywhere.

Scale 143

Scale Banking Technical Review Systems Review 143

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible subscription and recurring revenue models mean the customer is in control of their service and tech partnerships and reserve the right to move on to a competitor.

Customer Success 83

Customer Success Trends Customer Lifetime Value Scale 83

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards!

Systems Review 98

Systems Review Healthcare Scale Point of Sale 98

OpenView Labs

MAY 5, 2020

Emanuel certainly handled his share of crises—but nothing quite like the COVID-19 pandemic in terms of complexity and scale. Demonstrate definitively that you are not just “a” competitor, but the top competitor. When there’s uncertainty in the marketplace, people tend to start looking at options. A market segment that’s worried.

Marketplace as a Service 89

Marketplace as a Service Market Segmentation Scale Pricing 89

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. It starts with self service. expectations change about the online sales experience. And it was a lot about one, high definition 2d photos. That’s a big question.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. These partners shoulder some of the burden of sales, creating separate selling “channels” that expand a product’s reach. Take a cold, hard your marketing and sales strategies. Are sales humming along without cause for alarm? It can get a little lonely out there.

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

Crafty CTO

JUNE 18, 2025

That’s not being fair though; we need major players like MS who can deliver necessary, massive-scale platforms, and they need to flog the sexy bits so they can sell the boring ones; no margin, no mission, as they say. Alex Volkov’s Weights & Biases is known for their observability tool Weave. Bad for so many reasons.

Engineering 52

Engineering AI Search AI Payment Solutions 52

ChurnZero

NOVEMBER 18, 2022

The Q&A portion of the webinar covered topics including how to overcome budget objections, promote CS wins across the organization, secure budget at the same rate as sales, and much more. I lead the Customer Success function here at MarketSource. Customer Success has the ability to really lead in those instances.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

OPEXEngine

FEBRUARY 22, 2022

This is because using a customer-centric definition highlights the key operational differences that drive strategic decision-making at these businesses as well as influencing the relevant performance indicators for them. The typical SMM SaaS company will use a portfolio of sales strategies designed to fit the average ACV of the sale.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52