User Pilot

MARCH 4, 2024

Ways to identify behavioral patterns that influence user behavior Here are some strategies to help you understand user activity and spot patterns in their behavior: User interviews : User interviews provide in-depth, qualitative insights into why users behave the way they do. Collect user feedback at scale with Userpilot.

Data Analysis 88

Data Analysis Data Construction Interviewing 88

SaaStr

JANUARY 30, 2023

To solve this, Deel interviewed 200 founders seeking answers to the question, “If you’re open to hiring internationally and remotely, what are your biggest challenges, and what kind of product can we build to solve them? Use your data to inform. Interview personally and define hiring values to build your team.

Sales Hiring 235

Sales Hiring Payment Services SaaS Payments Scale 235

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I recommend you interview customers. I would interview 5 to 10 customers and ask what ah-ha moment made them glad they bought your product.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Totango

MARCH 15, 2022

Efforts to scale customer success team activity often fall short because of failure to avoid common mistakes. Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself.

Sales Recruiting 95

Sales Recruiting Customer Success Sales Hiring Scaling 95

OpenView Labs

NOVEMBER 9, 2021

Interviewing / Hiring Your Sales Team. You may also want to consider some new interview approaches, all of which we outline in this article. Establishing Data-Driven 1:1s as a Sales Manager: Reviewing pipeline opportunities and closed deals should be a regular practice. Scaling SaaS Sales. and 500 globally.

Scale 91

Scale Sales Hiring Scaling Technical Review 91

ChurnZero

JUNE 30, 2021

To help you make sure you are adequately evaluating your Customer Success Manager candidates consider pulling from this list of interview questions. 20 Interview Questions to Ask Your Customer Success Manager Candidates. Data Management. Have you used a Customer Success platform before? Account Growth.

Interviewing 72

Interviewing Customer Success Sales Hiring Scale 72

Trint

JANUARY 28, 2021

When it comes to data protection, today’s businesses have their work cut out for them in building trust with clients, customers and employees. With data privacy legislation growing more prevalent on a global scale, people are becoming more privacy aware and naturally more protective over their data.

Outsourcing Services 130

Outsourcing Services Data Artificial Intelligence Scale 130

SaaStr

AUGUST 10, 2022

In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully. Currently, Miro is one of the fastest-growing companies at scale, but it didn’t take off immediately at the same velocity in 2011.

Sales Hiring 213

Sales Hiring Scale Company Culture Leadership 213

SaaSX

NOVEMBER 15, 2020

This article should really be titled, “How to interview a product manager (if you aren’t a product person) “ Because customer success, marketing, sales, support, and other operational roles are key stakeholders in a SaaS organization they are often called into the interview process for product managers. What was it?

Interviewing 59

Interviewing Management Sales Hiring Scale 59

Valuize Consulting

DECEMBER 7, 2021

The question now is, how big should CS organizations be, and what’s the best way to staff and scale its success? To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

FEBRUARY 26, 2023

Updated) The Top 10 Questions to Ask a VP of Marketing in an Interview (Updated) Around Year 5, You’ll Have to Build Your Third Management Team Top Podcasts This Week: 1. SaaStr 634: Scaling a Product-Led Growth Model with 1Password, Apollo.io, Sentry, and Lightspeed  5. Implement the 5-Visits-Plus-2-Badges Rule.

CTO 191

CTO Scale Interviewing Retention 191

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. The first thing I would ask is, “where are you pulling the data?” That data is not public.

Payments 110

Payments Forecasting Payment Services Payment Solutions 110

SaaStr

MARCH 12, 2024

Asset — To gain certain assets like code, patents, data sets, etc, while leaving the team and often the company behind. Not only do you have to pass the hiring interviews as a Founder, but everyone on your team does, too. And what should all founders know about the process if the time comes?

Software Review 228

Software Review Technical Review Acquisition Scale 228

OpenView Labs

JANUARY 8, 2021

Great interview questions tell you who a person is, what motivates them, how they think and solve problems, and what they’d be like as a teammate. To help us all conduct better interviews, we asked some of the smartest leaders in SaaS to share their favorite questions. takes the cake as the worst question ever.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

Sales Hacker

NOVEMBER 16, 2020

For many, the sample sizes are too small, and the data quality too poor to make a convincing case for substantive changes. The answer lies in selecting a method for collecting and analyzing win/loss data that meets your goals and can be sustained long term. I recommend: Outsourced buyer interviews with a clustered model.

Outsourcing Services 99

Outsourcing Services Data Interviewing Technical Review 99

User Pilot

JANUARY 15, 2024

Conduct empathy interviews Empathy interviews are one-on-one interactions with users to gather qualitative insights about their experiences, preferences, and challenges. Use open-ended questions when conducting user interviews (you can have the sessions over Zoom). Surveys help you conduct research with speed and scale.

Scale 100

Scale Interviewing Underperforming Technical Team Innovation 100

User Pilot

AUGUST 15, 2022

Without enough sentiment data, you can’t understand how your customers feel. You can collect customer data using microsurveys across numerous touchpoints in the customer journey. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product.

Artificial Intelligence 92

Artificial Intelligence Software Review Data Systems Review 92

CustomerSuccessBox

OCTOBER 31, 2021

This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. She’s also the founder of Success Track Enterprise which helps companies define, refine, expand and scale their CS organizations through advisory services. Which data can be collected internally and which externally.

Interviewing 59

Interviewing Technical Review Scale Communication 59

Valuize Consulting

MARCH 22, 2022

Is Your Customer Success Strategy Built To Scale Customer Value? In the race to become the first and best, some organizations have forgotten to lay a solid foundation that not only ensures the current success of the digital-led approach, but also their ability to scale.

Customer Support 52

Customer Support Interviewing Customer Success Scale 52

Valuize Consulting

FEBRUARY 16, 2022

He has worked with world-leading technology companies to refine, optimize, and scale systems and processes while driving optimal value. In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management.

Interviewing 52

Interviewing Strategy Scale Management 52

SaaStr

APRIL 26, 2023

But you’re falling, dodging, climbing, and hoping to scale the top of a mountain. For companies that already have customers, you can conduct interviews and surveys. Scale Intentionally and Make Trade-Offs As you grow your org, you may ask yourself, “What am I looking for? That’s how you want to think about scaling 1:many.

Scale 221

Scale Strategy Marketing Education 221

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I sent cold emails and LinkedIn messages and ended up with nine interviews. From those nine interviews, I received four offers. The more data you have, the better. 7 Tips to get 7,000 Customers.

Scale 264

Scale Sales Hiring Sales SMB 264

SaaStr

FEBRUARY 2, 2023

You found product-market fit You’ve found product-market fit, and you’re scaling. Your CEO is slammed As a company scales, the demands on the CEO’s time and energy often increase significantly, so the CEO needs to divert their attention elsewhere. Hire a data-driven decision-maker.

Sales Hiring 211

Sales Hiring Product Marketing Scale Marketing 211

Sales Hacker

AUGUST 12, 2020

Scaling Your Personalization. AI can help scale this, but we need to be careful not to rely too heavily on it. To scale your outreach you need to build a system to ensure your message gets seen. The system you set up becomes even more important once you begin doing outreach at scale, but I’ll go over that more later.

Scale 107

Scale Scaling AI Search AI 107

FastSpring

SEPTEMBER 16, 2022

In two one-hour interviews, FastSpring sales leaders Todd Stellfox and Tony Markov each interviewed Kurt about pricing strategies that work in volatile markets and beyond. Stream both interviews below and see highlights from each. Schedule a demo to learn how we can help you scale across borders to go farther faster.

Pricing 118

Pricing Payment Solutions Payment Services SaaS Payments 118

CustomerSuccessBox

JUNE 21, 2022

Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale. Use Data for Personalization.

Scale 52

Scale Onboarding Scaling Strategy 52

SaaStr

OCTOBER 7, 2020

As you scale up in SaaS, one thing I can almost guarantee is that you are going to hire some VPs who were either fired or quit their last role. And more importantly, change happens at start-ups as they scale. But often, they don’t really have all the data and metrics, or even really know what they are getting themselves into.

Sales Hiring 329

Sales Hiring Scale Interviewing Startup 329

User Pilot

MAY 1, 2024

Define clear goals and metrics based on the data you collected. Collect feedback, track product usage data, and iterate. There are many ways to collect customer data for this purpose. Use open-ended questions for richer insights, but also include multiple-choice or scaled questions for easy analysis.

Customer Lifetime Value 82

Customer Lifetime Value User Experience Retention Scale 82

Valuize Consulting

DECEMBER 16, 2021

In this interview, Naz shares her expertise on how to design a powerful CS strategy that equips your team with the right tools and resources to drive an exceptional employee experience and champion phenomenal growth. Another important piece of this is data governance. I’ve stayed in Customer Success Strategy and Operations ever since.

Interviewing 52

Interviewing Customer Success Scale Government 52

Sales Hacker

OCTOBER 31, 2023

Before joining the GTMfund team, she built and scaled GTM at a predictive conversion optimization company. They combine your sales and marketing data with our validated B2B data and AI to create Account Intelligence that informs every step of your buyer’s journey.

Scale 95

Scale Marketing Interviewing AI 95

Intercom, Inc.

JULY 29, 2021

Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback. Scaling in the midst of a global pandemic.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

User Pilot

JANUARY 10, 2024

Implement this user research process to gather data that’s exhaustive and actionable: Define your main objective and build a hypothesis. Start collecting data. Taking this targeted approach ensures the data you obtain is relevant and actionable. Choose research participants that represent your target audience.

User Experience 94

User Experience Interviewing SaaS Underperforming Technical Team 94

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. Want to see more content like this? Join us at SaaStr Annual 2020.

Scale 163

Scale Sales Recruiting Scaling SaaS Payments 163

Valuize Consulting

JULY 15, 2021

Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments. With any large-scale transformation, there will be growing pains and it will require a constant process of feedback, iteration and improvement.

Technology 52

Technology Customer Success Interviewing Scale 52

User Pilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Choosing between them depends on many factors such as your budget, time availability, and whether you’re looking for more exploratory research data or concrete answers. Interviews.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

Tom Tunguz

FEBRUARY 16, 2020

Alternatively, a head of sales may be interviewing for salespeople who have a book of business already. But as a business begins to scale, this assumption is one that often triggers a sales target miss of a quarter. Let’s throw away outliers in the data set, one might say. Look at the data.

Scale 255

Scale Forecasting Sales Interviewing 255

Mucker Capital

APRIL 2, 2024

In this Mucker Growth session, Holden Munson and Sofia Maravich from Rethink Labs , explore how to develop a useful system of collecting customer data and integrating it into your team. Creating an effective customer feedback loop can make a sizeable impact on your business. The components of a customer feedback loop include: 1.

Engineering 52

Engineering Systems Review Scale Interviewing 52