ChurnZero

OCTOBER 21, 2022

Today’s customers recognize the competition in the subscription market and look for renewal-worthy experiences built upon enduring returns. This role will specialize in creating, documenting and refining data, processes, systems, resource allocation and strategic initiatives so your entire team can deliver as well as your standouts.

Subscription 98

Subscription Payment Features Scale Business 98

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! TL;DR Hotjar is a product experience insights platform with heatmaps, surveys, and interviewing capabilities. When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps.

Pricing 105

Pricing Investment Software Review Scale 105

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Involuntary churn due to failed payments. Use in-app banners to remind users whenever they need to renew their subscriptions or change their cards.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

Sales Hacker

NOVEMBER 16, 2020

For many, the sample sizes are too small, and the data quality too poor to make a convincing case for substantive changes. The answer lies in selecting a method for collecting and analyzing win/loss data that meets your goals and can be sustained long term. I recommend: Outsourced buyer interviews with a clustered model.

Outsourcing Services 100

Outsourcing Services Data Interviewing Technical Review 100

User Pilot

AUGUST 15, 2022

Without enough sentiment data, you can’t understand how your customers feel. You can collect customer data using microsurveys across numerous touchpoints in the customer journey. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product.

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 120

Generative AI AI B2B Pricing 120

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

ProfitWell

FEBRUARY 17, 2020

Today, we’re eyeing subscription aviation. Plus, an interview on Product Hunt Radio from the mind of a brand master. Your top subscription news. Navigating subscription with Etihad Airways. Because it will make regular, recurring trips easier to manage from both sides. Cutting the security line?

Subscription 80

Subscription Payment Features Airlines Travel 80

Valuize Consulting

JULY 13, 2022

Mary-Beth has been recognized for her expertise in leading Customer Success change management through business transformation from perpetual licensing to the subscription model, influencing adoption of recurring revenue best practices, building strong teams, and designing operational frameworks in industry-leading technology enterprises.

Interviewing 52

Interviewing Engineering Scale Revenue 52

Valuize Consulting

MAY 18, 2022

In this interview, Jean examines the state of the CS technology market today and shares his expertise on how you can maximize your Customer Success platform investment. A: “One of the biggest strengths of Customer Success technology platforms is their data model capabilities. A: “It depends on your organization’s maturity.

Technical Review 52

Technical Review Interviewing Technology Customer Success 52

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

User Pilot

JANUARY 11, 2024

This often leads to participants avoiding giving negative feedback to not upset the interviewer. Userpilot helps you avoid biases through user segmentation and the integration of different data sources and research types. For example, you may be interviewing users as part of your new product design.

Interviewing 105

Interviewing Trends User Experience Investment 105

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 98

Churn Interviewing Subscription Payment Features 98

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. Q: Customer data and technology is an increasingly important component of a strong Customer Success organization.

Interviewing 52

Interviewing Strategy Scale Management 52

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

CustomerSuccessBox

JUNE 8, 2021

Maintain performance metrics and leading indicators to make data-based decisions and recommendations. Exposure to subscription- and renewal-based business processes, upselling, or cross-selling as well as deep knowledge of and experience in implementing Customer Success best practices. Own Key Metrics.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Scytale

MARCH 19, 2024

Security: To validate your information security controls and ensure sensitive data and systems are properly protected. ISO 27001: An ISO 27001 audit assesses information security management systems and controls and is the globally recognized standard for information security.

Payment Services 52

Payment Services Payment Solutions Payments compliance 52

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. Join the Global SaaS Leaders Community.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Subscription Payment Features 211

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. With the data obtained from this survey, you can understand customer expectations and make changes accordingly.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Customer churn rate quantifies subscription cancellations, calculated as lost customers divided by the starting customer count. If you want to ensure customers renew each time, continue reading ahead.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data. Why is it important to satisfy customer needs? Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

SaaSOptics

MAY 27, 2021

Data (Products you sold and how you recognize revenue). Your auditors will request a random sampling of your customer data for review. . Your auditor will want to see all relevant data pertaining to that customer including the contract, invoices, revenue schedule, deferred revenue, etc for the previous fiscal year. .

Deferred Revenue 68

Deferred Revenue Payment Features Systems Review SaaS 68

User Pilot

JANUARY 9, 2024

A few research methods you can use include usability testing, user interviews, in-app surveys, focus groups, card sorting, and tree testing — we’ll dive deeper into each one below! You’ll also need processes for how to keep track of participants, which data to collect, and where to store that data.

Interviewing 101

Interviewing Scale Acquisition Data 101

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Why such a wide range?

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

Valuize Consulting

FEBRUARY 8, 2022

The economic lifeblood of leading recurring revenue organizations is shared value and accountability. In the modern subscription economy, there’s no escaping shared responsibility for customer value management because the vendor-customer relationship is interdependent and inextricably linked.

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

User Pilot

APRIL 16, 2024

There are five steps to creating an effective product experience strategy: Collect data by tracking user behavior, sending surveys , watching over key metrics, and interviewing power users for insights. Collect data on the current state of your product experience Customer data is the base of an effective product experience strategy.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. Q: Data is undoubtedly a core component of a strong CS organization. This leads to the essential question of scalability; how do I use data to drive efficiencies?

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. As Arora noted, the more data you ask for, the more friction you add to the buying process.

Healthcare 106

Healthcare AI Payments Enterprise 106

User Pilot

MAY 11, 2024

Are you looking for powerful and effective Heap alternatives to track customer behavior and discover hidden insights in your data? TL;DR Heap is a customer analytics platform for tracking and analyzing customer data and user interactions. You also get a live data feed to track necessary events in real time. Heap Analytics.

Engagement 105

Engagement Pricing Retention Scale 105

Valuize Consulting

AUGUST 6, 2021

Designing A Data-Driven Customer Success Organization. Strategy, technology and data are the building blocks of a strong Customer Success (CS) Operations motion. While strategy lays the groundwork, data and technology enable scalability and accelerate growth. How can we prove that through data?

Scale 52

Scale Customer Success Interviewing Scaling 52

User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews. Resource center in Userpilot.

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. Surveys enable you to collect vast quantities of customer data for more quantitative studies. WTA data for each feature can help you fine-tune the individual pricing plans. Interview preparation template.

SaaS 105

SaaS Interviewing Pricing Market Research 105

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions.

Sales Hiring 93

Sales Hiring Customer Success Sales Recruiting Technical Review 93

Kellblog

MARCH 29, 2023

Third, a one-slide-per-metric review of the set of metrics that matter in 2023: ARR growth, free cashflow margin, Rule of 40 score, subscription gross margin, burn multiple, ARR/FTE, CAC ratio, CAC payback period, NRR, and GRR. Note that I also did a Balderton webinar ( Balancing Growth and Burn in 2023 ) on this topic with David Thevenon.

Metrics 122

Metrics Compensation Benchmarks Interviewing 122

Totango

JULY 28, 2021

Encouraging subscription renewal. Developing meaningful interview questions. Develop Meaningful Interview Questions. The interview process forms a crucial step in screening candidates, and the quality of your interview questions helps determine the quality of your hires. Assisting with customer onboarding.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195