User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. We also share onboarding best practices and how Userpilot can help you implement them.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

FastSpring

OCTOBER 12, 2023

In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” That’s why Dave recommends testing all the way through to the client or customer taking a subscription. Ifprospects and customers don’t understand what your product is or what your service does, they’re not going to buy it.

Payment Methods 176

Payment Methods SaaS Payments Payment Solutions Payments 176

User Pilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. Demographic information like age, gender, location, and income helps tailor services for different population segments.

Payment Methods 87

Payment Methods SaaS Payments Payment Solutions Payments 87

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 86

SaaS Payments Churn Underperforming Technical Team Payment Methods 86

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 135

Benchmarks Churn Payments SaaS Payments 135

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Deliver exceptional customer support using AI and self-service resources. Customer needs are desires, requirements, and expectations customers have when they look for a product or service.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Education-related SaaS platforms come second with 7.5% adoption rate.

Benchmarks 89

Benchmarks B2B SaaS Payments Payment Methods 89

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Our customers have been quite happy with the service.” Set up a demo or try it out for yourself. Braintree offers it.

Payment Solutions 147

Payment Solutions Payment Methods Merchant Services AI Search 147

Scytale

MARCH 19, 2024

A third-party audit is an assessment of a company’s internal controls, security practices, or compliance processes conducted by an independent auditing firm. Security: To validate your information security controls and ensure sensitive data and systems are properly protected.

Payment Services 52

Payment Services Payment Solutions Payments SaaS Payments 52

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. We’ve designed this to mirror the thought process of an entrepreneur building an AI product with an enterprise use case. Now, in Part B, we cover capturing and defending some portion of the value you generate.

Healthcare 99

Healthcare AI Payments Enterprise 99

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 70

Onboarding SaaS Payments Payment Services Payment Solutions 70

User Pilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Offering self-service support.

SaaS Payments 65

SaaS Payments Marketing Payment Solutions SaaS 65

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Upon a customer service call to measure customer satisfaction with the help received. Invite passives to interviews to learn more about their expectations. an invoicing app.

SaaS Payments 73

SaaS Payments Payment Solutions Software Review Interviewing 73

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 88

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88

FastSpring

FEBRUARY 23, 2023

That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. Learn more about our localized branded checkout.

Payment Solutions 138

Payment Solutions SaaS Payments Strategy Software 138

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

FastSpring

JANUARY 8, 2019

They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost. A security mechanism that determines if a payment account has sufficient funds to complete a given transaction. The process of collecting payments from a payment process after it has been authorized.

Payment Methods 64

Payment Methods Merchant Services Payment Services Outsourcing Services 64

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. There’s a self-service page, which allows clients to update information on their own.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 144

Scale Sales Payment Methods Merchant Services 144

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. On this podcast, we share stories from global SaaS leaders like Ryan, that you can use to inspire new growth strategies in your own business. And I just started a consulting business, it was a service business. Ryan Austin 01:00 Sure.

Payment Solutions 105

Payment Solutions Payment Services SaaS Payments VP of Engineering 105

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Why is it so hard to define an average churn rate—and what does that mean for your subscription business? Subscription service Recurly reports an average monthly churn rate of 5.6%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Prior to Pipe, Harry co-founded Skurt raising over $11M in the process before being acquired by Fair.com. Harry Stebbings. Harry Hurst.

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207

User Pilot

AUGUST 15, 2023

It is the process that guides you to a successful product release. A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Go-to-market and pricing strategies that detail your marketing plan and preferred sales process.

ChatGPT 75

ChatGPT SaaS Payments Marketing Social Media 75

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. And so, yeah, very surreal.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Sales is a brutal profession.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. If you nail the offboarding process, you might even succeed in converting former clients into ardent supporters! Exit Interview or phone call: Calling clients could add a more personal touch.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

FastSpring

APRIL 13, 2023

Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. It starts with self service. Experience is the keyword here.

Payment Methods 136

Payment Methods Marketing Payments SaaS Payments 136

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. We live in an era of big data. According to Hosting Tribunal , more data was created in the last two years than in the rest of human history combined! What is Customer Analytics Software?

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask?

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

Chart Mogul

DECEMBER 20, 2019

We also updated our popular SaaS Metrics Refresher email course. After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business. Q2 (April-June). Q3 (July-September).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

We also updated our popular SaaS Metrics Refresher email course. After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business. Q2 (April-June). Q3 (July-September).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. What that means is people are confronted with the reality of should I buy data or should I buy groceries? ” At this point we were offering the service for free.

Scale 155

Scale Sales Recruiting Scaling SaaS Payments 155