article thumbnail

Scaling Customer Success from 0-5,000 Customers with Drata’s VP of Customer Success and VP of Customer Experience

SaaStr

Most startup companies in earlier stages don’t have the most mature product. This is where customer success comes in. Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers.

article thumbnail

Dear SaaStr: How Should Founders Build Their First Customer Success Team?

SaaStr

Dear SaaStr: How Should Founders Build Their First Customer Success Team? Building a Customer Success (CS) team early is critical for SaaS startups. Customer Success should be a single-digit hire—ideally, your first 5-10 employees should include at least one CS hire.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Dear SaaStr: If a Startup at $1.5M ARR is Hiring a COO, How Much Equity Should They Get?

SaaStr

Dear SaaStr: If a startup is at $1.5M You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself. You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself. I think $1.5m

article thumbnail

Dear SaaStr: Why did Jason M. Lemkin Change his Point of View on The Value of a COO for Earlier Stage Startups?

SaaStr

Lemkin Change his Point of View on The Value of a COO for Earlier Stage Startups? She should hire leaders for Sales, Marketing, Engineering, Product and Customer Success, or at least most of them. Lemkin Change his Point of View on The Value of a COO for Earlier Stage Startups? Dear SaaStr: Why did Jason M.

article thumbnail

How 1,000+ B2B Startups Are — And Aren’t — Growing. The Real Data.

SaaStr

Master it, and you’ll outperform 83% of your peers.

B2B 214
article thumbnail

A16Z: The Median Enterprise AI Startup now Hits $2.1M ARR by Month 12

SaaStr

What “Working” Means in the Era of AI Apps: The New Enterprise Benchmarks That Matter One of the most common refrains in the generative AI era is that “startups are growing faster than ever” — often with fewer resources. But the data is telling. Some notable examples? The median enterprise AI company now reaches $2.1M

article thumbnail

The Complete Guide to SaaS Pricing Strategy

Tom Tunguz

Most startups play defense when discussing pricing with customers. They dance between asking for too little, leaving money on the table, and asking for too much, only to lose the customer’s interest. The very best companies lead their customers in that dance. Many infrastructure as a service companies do this.