SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Apply here: [link] Role: Director of Customer Success Location: San Diego, CA, United States (On-site) Organization: TOOTRiS As a Director of Customer Success you’ll Create and put into action customer success strategy.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

NOVEMBER 22, 2022

Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. Establish both leading and lagging KPIs to enhance customer advocacy. Remain on top of customer news and new features, and use insights in every meeting to obtain growth. Apply here: [link].

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SaaStr

JULY 18, 2023

Hypergrowth in today’s highly competitive and budget-constrained SaaS world may be less frequent now, but Vanta, the software tool empowering security companies to achieve compliance and manage risk, has defied the odds. With a multi-billion dollar valuation and a trajectory to double growth annually, Vanta is seizing the spotlight.

Strategy 219

Strategy Scale Sales Hiring Startup 219

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SaaStr

NOVEMBER 28, 2022

Governance and compliance are core to alignment. For example, after a GTM team signs on a customer, the customer success team, finance team, and systems team will live with that order. Set them up for success. . Governance is a critical component of how you grow and scale.

Scale 202

Scale Finance Sales Hiring Scaling 202

Kellblog

JULY 30, 2023

Customer success exists to get renewals and spot expansion opportunities. This one depends on your sales/success model.) Legal compliance. “Shouldn’t customer success be about relationships?” Market leadership, mostly in the form of market share but also in market vision.

Software Review 67

Software Review Technical Review Sales Recruiting Artificial Intelligence 67

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Maintaining and updating proficiencies in the video marketing space.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. CSM’s are responsible for renewal compliance, renewal SO, and SFDC opportunity to closure.

Customer Success 10

Customer Success Scale Leadership SMB 10

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. Welcomed Key Executive Hires to the Leadership Team. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive business outcomes for customers helping them realize ROI on Solutions and services.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

Kellblog

JANUARY 3, 2022

Hire a few other staff like in functions like customer success, support, and services to support the team. With experienced leadership. Maybe, to pick a trivial example, Europeans don’t want to buy your compliance software because it’s weak on supporting European regulations [4]. The Idea/Execution Quadrant.

Sales Hiring 125

Sales Hiring Scale Consulting Leadership 125

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 162

Underperforming Technical Team Sales Hiring compliance SMB 162

Sales Hacker

JANUARY 8, 2021

Gain agreement from everyone involved on market status, product, marketing, customer success investments, success metrics, and timeline. Most reps will need local language, data centers, and compliance , but it’s unlikely you’ll enter the market with all of these figured out. These are big investments that take time.

Sales Hiring 82

Sales Hiring Sales Recruiting Sales Technical Review 82

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

JANUARY 21, 2021

Although we have customers of all sizes today, including many enterprise businesses, that wasn’t always the case. When we launched TaxJar, we did it with the goal of helping small e-commerce businesses solve their sales tax compliance. As we did, we set our sights on larger customers.

Scale 158

Scale Sales Hiring SaaS compliance 158

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management compliance Technical Review Business Model 10

The SaaS Garage

APRIL 26, 2017

Positioned for Continued Growth and Market Leadership: riskmethods Receives an Additional 13.5 “With this new injection of capital, riskmethods is taking a major step towards achieving our goal of global market leadership in the segment of supply chain risk management,” said Rolf Zimmer, CEO and co-founder of riskmethods.

Venture Capital 69

Venture Capital Finance Innovation Machine Learning 69

Sales Hacker

DECEMBER 18, 2019

Sorry y’all, but nobody wants your whitepaper anymore… #4: AE’s, Account Managers, and Customer Success Reps will finally get some love. Account executives, Account Managers, and Customer Success Reps have largely been forgotten about. How can you identify your ICP ? is spent on SFDC consulting….

Artificial Intelligence 52

Artificial Intelligence Interviewing Trends Sales 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Sales Hacker

FEBRUARY 2, 2021

Security : Are all data fully protected and in compliance with privacy policies? Support : Is there access to customer support 24/7? The internal buyer knowledge that she or he possesses and shares with you coupled with the proper processes that govern your own sales process creates ripe scenarios for success.

Scale 95

Scale Enterprise Marketing Sales 95

Sales Hacker

SEPTEMBER 11, 2020

This can be difficult for a customer success manager to manage. Security/Compliance: Early-stage startups are likely not going to be SOC certified. Be aware that it might not check all the boxes from a compliance/security standpoint. Additional growth signals to look out for: Recent leadership hires. Intent surges.

Outsourcing Services 78

Outsourcing Services Scale Startup Outsourced Development 78

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. We do what’s called customer advisory boards, where we bring our champions together with representatives from marketing and sales.

VP of Engineering 249

VP of Engineering Software Review Technical Review Underperforming Technical Team 249

Sales Hacker

OCTOBER 2, 2020

A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling. Conversational intelligence, forecasting, customer success and more will all ultimately live in one tool.

Scale 132

Scale Engagement Sales Sales Enablement 132

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. We’re in the very early innings of a huge market and it requires leadership, and it requires incredible tech.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

SaaStr

DECEMBER 1, 2021

Mark spent 10 years at Salesforce where he held a variety of sales leadership roles, including senior vice president of Marketing Cloud, senior vice president of global sales for Salesforce Pardot, and senior vice president of commercial sal es. Mark Waylan is the Chief Revenue Officer at Box. the DevOps platform.

Scale 214

Scale Scaling SMB compliance 214

SaaStr

MARCH 18, 2019

Then they had to integrate with credit card processors, let’s not forget managing PCI compliance, building the auditing and reporting features you need for that, and what about fraud prevention. And that’s new integrations, new payment methods, and new compliance schemes around the world. It’s pretty brutal actually.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

Intercom, Inc.

SEPTEMBER 28, 2021

For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. Product management varies depending on your industry, company stage, company leadership, or teammates. Customer behavior is more important than company size.

Scale 249

Scale Management Sales Hiring Healthcare 249

Sales Hacker

JANUARY 5, 2024

More for your eyeballs: David Sacks published a great piece about the dark side of sales , outlining sales incentive problems and elements of the sales compliance regime. He has been a leader at Gong for eight years, previously holding the titles of Chief Customer Officer and Chief Operating Officer.

Scale 98

Scale Sales AI Social Media 98

SmartKarrot

SEPTEMBER 1, 2022

Factors affecting purchasing decisions include your company’s market leadership, reputation, and visibility. ” Remain focused, and do not let yourself (or your firm’s leadership) get disheartened. Do not chance to be unnoticed by your non-compliance. The cornerstone is effective PR and marketing.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Andreessen Horowitz

NOVEMBER 17, 2023

And as I looked through the list of things like HIPAA compliance and cloud prem solutions that our customers were really, really clamoring for, I thought, “there’s no way we will build any of this,” right? The second thing I think, day to day, we just got way more customer-focused.

Sales Hiring 94

Sales Hiring Scale Sales Underperforming Technical Team 94

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Scytale

FEBRUARY 13, 2024

Perhaps it’s a new approach to customer success, an exciting marketing strategy, or a tech solution that could rescue you from spending hundreds of hours on audits and data compliance tasks (hint hint: we’ve got you covered on this one). Streamline your SaaS compliance process and save time with Scytale’s expert support.

compliance 52

compliance SaaS Cybersecurity Automotive 52