Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. This means that good customer retention management is necessary for maximizing financial growth, minimizing wasted resources, and optimizing the customer experience. What is Customer Retention Management?

Retention 87

Retention Management Technical Review Software Review 87

Totango

SEPTEMBER 14, 2021

Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. Training your employees in best practices can help nurture a more empathetic company culture. Here we’ll focus on five of the top factors which shape clients’ experience of your brand.

Retention 89

Retention Technology Company Culture Branding 89

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. This means that good customer retention management is necessary for maximizing financial growth, minimizing wasted resources, and optimizing the customer experience. What is Customer Retention Management?

Retention 85

Retention Management Technical Review Software Review 85

SaaStr

FEBRUARY 27, 2023

Sustainable growth through retention The next phase of team expansion had Storyblok introduce procedures for personnel management by using a Customer Relationship Management (CRM) tool. To create a strong company culture in a remote work environment, Storyblok focused on its employee benefits early on. “We Self-service.

Scale 197

Scale Sales Hiring Sales Recruiting Scaling 197

SaaStr

DECEMBER 19, 2022

Based on her experience and success at Expensify, Muralidharan shares a helpful approach for growing your company that maintains productivity and performance. . Grow Mindfully: Company culture is a living, breathing thing. . When it comes to hiring strategy, you must connect your recruiting to your company’s deeper philosophy.

Compensation 214

Compensation Leadership Company Culture Headcount 214

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This places even more pressure on SaaS companies to retain their current customers and provide a product that delights users, and dramatically increases the need to build an army of customer advocates! developing customer advocacy is a must.

Retention 81

Retention Software Review Customer Success Churn 81

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture.

Scale 85

Scale Customer Success Retention Strategy 85

SaaStr

FEBRUARY 18, 2022

Make customer success part of your entire company culture. Measure your customer retention accurately. Customer retention sits at the heart of customer success, as it increases your organization’s ability to control repeat business. If you’re a founder or CEO, don’t bury customer success under the sales leader.

Customer Success 235

Customer Success Retention Company Culture Metrics 235

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 207

Scale Artificial Intelligence Technical Review Software Review 207

SaaStr

JULY 18, 2022

But for Notion’s Manapat, retention of engineers boils down to three main criteria: Company Success. Companies must prove they have the growth, revenue, and users to warrant serious talent. The best companies can feel like a family, and healthy families support each other and their dreams.

CTO Coach 223

CTO Coach CTO Hire New CTO CTO 223

SaaStr

MARCH 17, 2021

Integration brings together data trapped in various systems to help you understand how customers use your products, improve engagement, and increase net retention. Automating administrative tasks enables your team to focus more on the employee experience and company culture. Employee Hiring and Onboarding.

Scale 290

Scale Sales Hiring Technical Review Marketplace as a Service 290

SaaStr

OCTOBER 10, 2023

While it’s good to focus on hiring great salespeople to drive net new revenue growth, you also need to think about how to drive customer success and customer retention. Well, of course, they might be over-indexing on driving initial ACV higher than necessary, which might lead to lower retention over time.

Scale 200

Scale Sales Hiring Scaling Sales 200

Sales Hacker

MAY 24, 2023

Tito explains when it makes sense to prioritize customer acquisition vs. retention and vice versa. He also shares how company culture impacts productivity and morale, primarily within sales teams. Company : AltiSales Noteworthy : Tito is an expert in sales development and all things sales.

Underperforming Technical Team 86

Underperforming Technical Team Consulting Company Culture Acquisition 86

SaaStr

JANUARY 3, 2023

And the more existing customers you visit in person, the better the upsell and revenue retention. Want to increase your revenue retention? The more of your prospects you visit in person, the more that will close. Want to increase your close rates, with the leads you already have? Get on an airplane. Show up in person.

Scale 252

Scale Retention Scaling Revenue 252

SaaStr

JANUARY 4, 2022

This really only works for profitable companies, but folks love the idea of profit sharing and will join a start-up that has it. But I’ve found it works terribly as a longer-term retention strategy, in part because it’s too complicated to understand. Every startup I’ve talked to that does profit sharing says the same thing.

Sales Hiring 255

Sales Hiring Startup Retention Strategy 255

Intercom, Inc.

APRIL 25, 2019

Making sure culture scales as you grow. Company culture can be especially delicate when a startup is experiencing hypergrowth. Zappos understands this truth more than most, offering its new employees $2,000 to leave if they feel the company isn’t a good fit for them. Each approach exercises a different muscle.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . Remote work is proving to be an effective technique to improve employee retention. By Frank Weishaupt, Owl Labs CEO. Start there. .

Business 151

Business Software Engineering Company Culture Retention 151

Totango

JULY 1, 2022

Cultivate a company culture that values your customers by taking steps such as prioritizing customers in your mission statement, policies, and procedures. Start for free to automate your customer loyalty strategy for higher customer satisfaction, retention, and referral revenue.

B2B 108

B2B B2C Underperforming Technical Team Business 108

SaaStr

MARCH 31, 2024

With an honest assessment of what’s worked in their culture code, what’s changed, and what we all still need to work on. They talk about the culture code that was created in HubSpot’s early days and how they have continued to have strong retention rates and overall happiness in their employees.

Part-Time CTO 258

Part-Time CTO CTO Hire CTO Coach CTO 258

SaaStr

SEPTEMBER 14, 2022

After being useful, UX is the leading factor impacting user retention. “I I always look at retention – and one of the best ways to retain a customer is to make things easy and intuitive.” – Alfonso de la Nuez. Understand the business value of great UX design. Good user design can make or break a business.

Scale 215

Scale Venture Capital Sales Hiring SMB 215

Intercom, Inc.

MARCH 14, 2019

At companies like LinkedIn, Lever and now Survey Monkey, she’s woven customer centricity deep into the fabric of the business – whether that’s in the process of product development, the company culture or how teams work day to day. Socialize feedback and build a culture of customer centricity.

Scale 178

Scale Sales Recruiting Sales Hiring Company Culture 178

OpenView Labs

MARCH 24, 2021

Your company culture is created and reinforced by the words you use and your actions that back them up. “Your company culture is created and reinforced by the words you use and your actions that back them up.” When this happens, your retention numbers suffer and referrals dwindle.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

SaaStr

APRIL 2, 2023

This worked great for many of our clients – and led to very strong Gross Retention – but made it harder for us to scale over time. The same can be true for CSMs and this is why company CSM teams often get stretched too thinly. This toxic combo can turn a hyper-growth company into a stalled one in an instant.

Sales Hiring 262

Sales Hiring Scale Scaling Customer Success 262

Sales Hacker

DECEMBER 19, 2022

According to MarketSource, leaders consistently struggle with developing a sales culture. Talent erodes quickly in a toxic environment, and many job hoppers flee for the promise of better culture elsewhere. About 15% of sales representatives listed “company culture” as their main reason for changing jobs, according to Xactly.

Sales Hiring 80

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 80

Intercom, Inc.

OCTOBER 22, 2020

Change needs to happen at every level – from the overarching company culture to the everyday processes. Ultimately, it’s a marathon well worth running – one that boosts customer satisfaction, loyalty, and retention over the long term. The trick, Nate believes, lies not in radical, overnight changes.

Leadership 218

Leadership AI Scaling Engineering 218

OpenView Labs

DECEMBER 21, 2020

Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. SaaS companies will evolve their products and messaging to support a fluid hybrid working model—office/home. . Lawrence Schwartz, CEO at Trivie.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

JUNE 10, 2022

Far from it: It’s actually what pushes higher retention, boosts better customer experience, and results in higher revenue. He says, “We are going to grow as fast as we can without letting NPS suffer. That’s the constraint on our growth.”. Petersen isn’t suggesting that NPS holds a business back. And NPS goes beyond customers, too.

Interviewing 213

Interviewing Metrics Churn Retention 213

SaaStr

JANUARY 16, 2023

Building a customer retention system, CRM mechanisms, or a flawless interface is not a priority in the early business-building stages. This approach reduces employee turnover and garners loyalty. . Avoid common pitfalls. Many startups need to address the challenges right in front of their eyes.

Scale 202

Scale CTO Hire Cloud Scaling 202

Totango

JUNE 10, 2022

Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them. And if so, do you have any tips on what to post? JD : Absolutely!

Customer Success 102

Customer Success Scale Sales Hiring Leadership 102

SaaSHolic

NOVEMBER 30, 2021

The phrase ‘company culture’ is often used to describe the general working environment within a firm. A kind of ‘culture code.’. The culture code of a workplace can become so embedded in the collective psyche that it influences the structure of the company itself. Culture Code VS Organizational Culture.

Software Review 52

Software Review Company Culture Technical Review Communication 52

Chart Mogul

JUNE 9, 2022

Employee retention starts with onboarding. Liina explains how important it is to have a solid plan for hiring and onboarding, as part of the efforts to build a strong company culture. Going above and beyond for your employees is instrumental to a company’s success.

Technical Advisors 52

Technical Advisors compliance Company Culture Onboarding 52

OpenView Labs

FEBRUARY 21, 2019

Since 30% of SaaS companies report having unacceptable levels of churn , retention panic is real, and it’s tempting to point fingers, namely at the customer success team. I naively believed we could solve any customer retention problem all by ourselves. Retention is everyone’s KPI.

Customer Success 57

Customer Success Churn Retention Company Culture 57

SaaStr

APRIL 1, 2022

At first, Schuck explains that customers were blindly assigned to account managers without considering company size, type, and needs. Being more thoughtful about account structure drives higher retention and reduces logo churn. Key Takeaways.

Sales Hiring 229

Sales Hiring Acquisition Investment Leadership 229

Intercom, Inc.

SEPTEMBER 7, 2021

This is imperative to a positive company culture, as well as higher team morale. They’re invaluable sources of knowledge and expertise – and companies should invest the time to listen to them. At Intercom, our Support team’s happiness and retention is a top priority for us. Secondly, it offers fresh business ideas.

Leadership 129

Leadership Company Culture Customer Support Innovation 129

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. The quality of the answers to these questions reflects the strength of your company culture. You can do this manually or compute it live using tools like Retently, Glint, Lattice, or any other tool that fits your budget. Calculating the score.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

SaaStr

MARCH 12, 2019

Awesome revenue growth on the X axis, awesome revenue retention on the Y. Hundred percent revenue retention, 200% revenue growth. Option A is we can go have awesome revenue retention, 100% revenue retention, but mediocre growth. Option B is awesome revenue growth, 200%, but mediocre revenue retention, 70%.

Scale 211

Scale Sales Hiring Revenue VP of Engineering 211

ProfitWell

JUNE 30, 2020

The tradeoff is—you’re adding friction to your customer experience—which could lead to a long-term impact on your retention. Assessing these points of visibility and user experience versus saving 30%—How do they impact the way your SaaS company looks at the app store? Yes, you can measure company culture. Stressed?

Company Culture 52

Company Culture B2B Mobile Government 52