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5 Secrets to Moving Upmarket – How the Right Sales Tax Technology Can Support SaaS Growth

SaaStr

Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

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SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

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Subscription Rockstars: How HubSpot Went From Zero to $500+ Million in Annual Revenue

Chargify

Welcome to the Subscription Rockstars series! In this series, we will take a closer look at wildly successful companies to better understand how they got to where they are today. And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth.

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B2B Customer Service vs. Customer Success

Totango

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Effective customer success management and good customer service both stem from a company culture that places customers at the forefront.

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Going Global: Key Considerations to Drive SaaS Success Abroad

OPEXEngine

If you can sell from home – do,” says Daniëlle Keeven, VP of Finance at paddle.com—a merchant of record for software companies around the world. Ideally, a SaaS company would be light on its feet, and not have to register anywhere. Leveraging the Right Resources. Your HR and finance teams will thank you.”. Talent Compensation.

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How Online Communities Create Customer Advocacy and Retention

ChurnZero

As the subscription economy grows and more and more products and services are relying on monthly or yearly subscriptions, customers can pick up or drop your product at any time. Once you have this ingrained in your company culture, you are already on your way to creating customer advocates.

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Subscription60: Thursday, March 7th

ProfitWell

Get daily subscription insights direct to your inbox. Contactually Yours Contactually, the customer management software geared specifically toward realtors, announces a collaboration with Compass. It makes onboarding seamless and communicates company culture (a sometimes nebulous concept) in a concrete way.