Totango

FEBRUARY 10, 2021

Automate your customer success strategy with customer success software. Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. As the time approaches for a customer to renew a subscription or license.

Scale 85

Scale Customer Success Retention Strategy 85

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

NOVEMBER 28, 2019

So, you just raised your series E one of the European software unicorns, congrats on that. So let’s start with the origin story of the company. I remember talking to Belgium investors at the time and everybody said, look, enterprise software is dead, there’s no opportunity through investment. Felix : Thank you.

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. So we want to develop software faster.

Cloud 167

Cloud Scale Trends Machine Learning 167

ChurnZero

OCTOBER 4, 2019

The customer loves our product, team, and company culture. Many of your customers lack the internal knowledge, expertise and infrastructure they need to successfully achieve their business goals using your (or any) software! If you see a process or tool that needs improvement, take initiative. A: Can we work for you?

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

Casey Accidental

NOVEMBER 13, 2019

Let’s break down these definitions so we know where we’re at: SAAS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Developer platform: a business where developers can build businesses on top of the business’s software and charge customers.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. Here, the subscription news and resources you need now. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle. Abby here on this April 29th. The Rundown In resources.

Scale 45

Scale Sales Hiring AI Mobile 45

SaaStr

JULY 25, 2021

I can tell you if I can’t touch the software, I can’t try the software without having one or two sales meetings before I won’t use it. I’ve seen companies doing very well with when it’s not open source and do a freemium kind of model. But it’s … And I was a developer before.

Sales Recruiting 252

Sales Recruiting Sales Hiring Scale VP of Engineering 252

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. That’s why we’ve built subscription management capabilities into our platform. Are we still a startup?

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Intercom, Inc.

AUGUST 15, 2018

Engineering leaders must do 2 things: a) execute and deliver high-quality software on a predictable schedule, and b) have the people skills to attract, retain and develop strong talent. You want to preserve the company culture, and every time you bring in a new leader from outside, you’re going to change the culture up a little bit.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

MARCH 26, 2019

But we provide a combination of APIs and software. To help companies of every size, yes, accept payments but also manage billing, tackle fraud, issue cards, and basically run your commerce side of your business online. We’re giving developers at those companies the tools to build what their company needs.

Scale 150

Scale Payment Services Payment Methods Scaling 150

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.

B2B 108

B2B B2C Underperforming Technical Team Business 108

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” Really quickly, I am a software developer and I’d started multiple companies before Twilio. That’s the superpower of software and also in every one of those companies we needed communications.

Underperforming Technical Team 129

Underperforming Technical Team Development Software New CTO 129

SaaStr

MARCH 18, 2019

But we provide a combination of APIs and software. To help companies of every size, yes, accept payments but also manage billing, tackle fraud, issue cards, and basically run your commerce side of your business online. We’re giving developers at those companies the tools to build what their company needs.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SmartKarrot

MAY 12, 2022

Communication Truth Honesty Value from the product Using technology as a customer success software Empathy Improving customer experience Rewarding loyal customers. A customer engagement manager needs to study their product usage, welcome new clients, contact customers, and renew expired subscriptions. Like what you are reading?

Interviewing 10

Interviewing Engagement Management Scale 10

Sales Hacker

APRIL 29, 2019

He discusses how Wayfair transforms spaces to mimic company culture. Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions. Or is there a subscription element to it?

Scale 45

Scale Sales B2B Sales Enablement 45

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SmartKarrot

APRIL 18, 2023

10% Perceived company cultural fit. Develop a Great Training Program Developing a customer success training plan can help a business scale their customer success team by providing a framework for training new hires and ensuring that all team members are on the same page when it comes to best practices and company policies.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SmartKarrot

JUNE 15, 2020

It’s important to constantly improve customer experience with a personalised touch, because, as Nick Bonfiglio, author and CEO, says, “each customer uses your software in a unique way, you want to have meaningful individual conversations with them while they’re in the product.” . So, What is Customer Experience and How to Improve it? .

Social Media 10

Social Media Airlines Software Review Education 10

CustomerSuccessBox

JULY 19, 2022

A foolproof onboarding procedure addresses all aspects of: Finance: The payment process, as well as invoicing and billing, should be as simple as possible. Make sure your company culture embraces it. Learn about the onboarding mistakes you should avoid. Everyone must support the plan.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SaaStock

FEBRUARY 14, 2019

In the past months, he has offered a pricing teardown to every subscription business you can think of, from Spotify and Netflix to NYTimes and Match.com.Patrick’s professional experience is diverse and curious: his first job was at the U.S. Eduardo then served as the CEO of Oversea Consulting, helping companies in the U.S.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

SEPTEMBER 6, 2019

Jon Herstein: So I started in, well, the early 1990s and in a consulting career, worked for Accenture for a long time and then moved into enterprise software at a company called Informatica. Went to a company called NetSuite, which is one of the earliest cloud companies. That was all on premise.

Sales Hiring 130

Sales Hiring Scale Underperforming Technical Team Software Review 130

Neil Patel

DECEMBER 3, 2020

A Great Company Culture. So, before you proceed, check that their company culture fits with yours. Without a good fit on culture, you’re going to get email campaigns that don’t jive with your brand. Doing this ensures team alignment between the agency and your company. If not, keep looking.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

Chart Mogul

APRIL 3, 2018

These SaaS companies are raising the table stakes for business software by leveraging the power of brand experience. These recent subtle shifts in approach to B2B branding have snowballed into a full scale rethink of what it means to produce and sell B2B software. Company culture. What’s driving this? Web design.

Branding 97

Branding B2B Investment User Experience 97

ProfitWell

OCTOBER 25, 2019

Today, we see Pendo raise $10M to get us all more product-led , Drift’s David Cancel reminds us of rituals (and why they’re so essential to fostering a culture’s success), plus the crew over at BBC questions the value of subscription—but we set them straight. Your top subscription news. What's up with Pendo?

Sales Recruiting 40

Sales Recruiting Subscription Payment Features Company Culture 40

Sales Hacker

APRIL 25, 2019

Software costs. Companies pay a lot more than that. Software Licenses. We’ll talk more in depth about some of these expenses in a minute, but suffice it to say that an SDR could end up costing your company double their salary. 2) Software Cost. Software is a big part of sales development. Data costs.

Outsourcing Services 75

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 75

SaaStr

AUGUST 22, 2020

It has to represent what you want to achieve as a company, right? Justin Bedecarre: Whereas if you’re a software company, you can wait until, you don’t have to compel people to come in sooner than they feel safe. I think the baseline we took was like, “Okay, well, how big is the software industry today?

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

SaaStr

NOVEMBER 12, 2019

I got my start in software 25 years ago. I was sitting in high school and I had this idea to build some shareware software, so like any enterpriser in 9th grade, I wrote some code, put it on America Online, CompuServe and Prodigy at the time, and a random stranger from Idaho emailed … Or, sent a check in the mail for $12.95

Sales Recruiting 163

Sales Recruiting Scale Outsourcing Services Sales Hiring 163

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

SaaStr

FEBRUARY 22, 2019

I eventually ran another Saas company which I ran and then sold. Let’s go back to 10, 15 years ago in software. I think we should realize SaaS is going to be the biggest industry in the world in the long term because everything’s becoming software. Nick Mehta: That’s a great question.

Sales Hiring 117

Sales Hiring Customer Success Scale Sales Recruiting 117

SaaStr

MARCH 12, 2019

We sold software. We have the subscription revenue. The subscription economy. Why are we so obsessed with sales being focused on revenue? And I think it comes out of the 80s and 90s and how we used to sell with shelfware. How did that gain work? It cost millions of dollars. It was all about getting the contract.

Scale 217

Scale Sales Hiring Revenue VP of Engineering 217

Clouded Judgement

AUGUST 2, 2023

We now haven’t seen a software IPO in nearly 2 years (Samsara was the last one in December 2021). The magnitude of the over-subscription is quite important. If the demand (the over subscription) gets high enough the company might decide to raise the price range. With the Nasdaq up almost 40% this year (!)

Cloud 49

Cloud Marketing Banking Pricing 49

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Success Management Software List (Google Doc). Customer Success is transformative.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136