Totango

MARCH 4, 2022

For example, if a customer’s subscription is nearing its expiration date, Totango can automatically monitor and provide relevant account data, such as the customer’s Net Promoter Score (NPS) , which is a key indicator of satisfaction and inclination to renew. Place Customers at the Forefront Internally.

B2B 91

B2B Customer Success Technical Review B2C 91

Neil Patel

DECEMBER 3, 2020

A Great Company Culture. So, before you proceed, check that their company culture fits with yours. Without a good fit on culture, you’re going to get email campaigns that don’t jive with your brand. Doing this ensures team alignment between the agency and your company. If not, keep looking.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

OPEXEngine

MARCH 15, 2022

Reconciling benefits and pay scales between regional markets can complicate a company culture dedicated to transparency and equality. Depending on the market—even if a subscription contract is held by the US headquarters of a SaaS company, it may still be governed by local legislation. Talent Compensation.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? If so, you can start by creating a change plan that incorporates these principles: Identifying the values and behaviors your culture should embody.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

ProfitWell

MARCH 20, 2019

To explore the power or lack thereof of remote, we looked at just over three thousand subscription and SaaS companies. Here’s what we found. This is the type of study that we’re going to lose friends over, even though there’s an incredible amount of nuance.

Company Culture 85

Company Culture Trends Product Marketing Subscription 85

ProfitWell

MARCH 7, 2019

Get daily subscription insights direct to your inbox. The teaching tool's worked so well, they’ve now made it available to the public (with some tweaks) with the release of myTrailhead - a outlet for companies to create branded, fully customizable training materials. Click for sound. The Rundown In resources.

Entrepreneurship 70

Entrepreneurship Company Culture Acquisition Subscription 70

ProfitWell

DECEMBER 17, 2019

On today’s episode, Autodesk is changing your organizational culture. Your top subscription news. So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? And that’s a wrap for your December 17 subscription news. And Dan Martell talks upsells.

Subscription 52

Subscription Payment Features Company Culture Leadership 52

Chart Mogul

MAY 29, 2018

The Netflix company culture memo. In the case of Netflix, the purpose of such a memo culture seems to be aligned around speeding up decision making and avoiding costly meetings. This is even more relevant for companies with a large number of remote employees in multiple timezones. How assumptions can kill your startup.

Communication 58

Communication Company Culture Operational efficiency. Startup 58

ProfitWell

MARCH 10, 2020

Listen wherever you get podcasts: Your top subscription news. Remote company cultures have become more akin to a religion than a growth strategy with amazing people like DHH from Basecamp , Nick Francis from Help Scout , and Wade Foster from Zapier preaching the power of remote. That’s it for your March 10 episode of Recur Now.

Compensation 66

Compensation Subscription Payment Features Company Culture 66

ProfitWell

DECEMBER 9, 2019

Today, subscription fitness yet again pushes the limit. Your top subscription news. To explore the power of remote, we have a ProfitWell Report that looks at just over 3,000 subscription and SaaS companies, with the type of study we know we’ll lose friends over (even though there’s an incredible amount of nuance here).

Underperforming Technical Team 41

Underperforming Technical Team Sales Hiring Subscription Payment Features 41

ProfitWell

OCTOBER 25, 2019

Today, we see Pendo raise $10M to get us all more product-led , Drift’s David Cancel reminds us of rituals (and why they’re so essential to fostering a culture’s success), plus the crew over at BBC questions the value of subscription—but we set them straight. Your top subscription news. What's up with Pendo?

Sales Recruiting 40

Sales Recruiting Subscription Payment Features Company Culture 40

ChurnZero

APRIL 8, 2020

As the subscription economy grows and more and more products and services are relying on monthly or yearly subscriptions, customers can pick up or drop your product at any time. Once you have this ingrained in your company culture, you are already on your way to creating customer advocates.

Retention 81

Retention Software Review Customer Success Churn 81

SaaStr

APRIL 2, 2019

” Small businesses have a whole set of bills they need to pay, they’ve got invoices they’re expecting in from customers, some of those invoices are late, and they’re trying to basically pull together this like Tetris map of cash flow. And that was the real problem, “I can’t pay my bills.”

Scale 191

Scale Sales Hiring Scaling Strategy 191

User Pilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Are you ready to dive in? Customer empathy is not limited to empathy in customer service. How do you do that?

Interviewing 98

Interviewing User Experience Development Management 98

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. Renewal: the process by which a customer decides to purchase from you again or let their relationship with you lapse (such as the decision whether or not to renew a SaaS subscription).

Scale 84

Scale Customer Success Retention Strategy 84

SaaStock

FEBRUARY 14, 2019

In the past months, he has offered a pricing teardown to every subscription business you can think of, from Spotify and Netflix to NYTimes and Match.com.Patrick’s professional experience is diverse and curious: his first job was at the U.S. Talk: Panel on Best Practices of Hiring for Culture Creation.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

ChurnZero

JANUARY 20, 2022

So, being able to hire people who have continuous improvement, who are always getting a better mindset, and who are driving change in your organization in a way that helps maintain your company culture and helps you get those outcomes.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

NOVEMBER 28, 2019

Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 171

Sales Hiring Scale Sales Recruiting Government 171

ChurnZero

OCTOBER 4, 2019

The customer loves our product, team, and company culture. Why Surviving the Subscription Economy is About People, Not Products – Check out how you survive the ever evolving subscription economy. If you see a process or tool that needs improvement, take initiative. A: Can we work for you?

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SaaStr

APRIL 4, 2019

I can give one real example, let’s say you are into billing and there is multiple billing companies in the cloud and on premise, whether it’s subscription, pay-as-you-go, prepay, billing is an area that I’m sure everyone here, all the senior people spend a lot of time on invoicing.

Cloud 165

Cloud Scale Trends Machine Learning 165

User Pilot

FEBRUARY 5, 2021

As subscription companies realize that the biggest growth opportunities lie within their product (post-signup) With industry trends gradually leaning towards data and customer-centric models, product growth managers become a valuable asset in the companies. So why has it gained such popularity in a short time?

Management 105

Management Sales Hiring Onboarding User Experience 105

Intercom, Inc.

JANUARY 5, 2022

Liam: So, let’s get into SOC 2 compliance, which I know is a bit like saying “let’s talk about taxes”, or “let’s talk about invoicing” But it’s so important. And it’s just going to be baked right into the company culture from day one. Adam: Sure, happy to!

Scale 211

Scale compliance Software Review Technical Review 211

SaaStr

FEBRUARY 14, 2020

How did her time at Gusto teach her about the right way to build company culture? 308: RevenueCat is managing tens of millions of dollars in mobile subscriptions and growing 20% a month. in this episode, RevenueCat CEO Jacob Eiting discusses managing millions in mobile subscriptions while growing 20% a month.

Scale 179

Scale Sales Hiring B2B Scaling 179

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. Here, the subscription news and resources you need now. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle. Abby here on this April 29th. The Rundown In resources.

Scale 45

Scale Sales Hiring AI Mobile 45

Sales Hacker

MARCH 26, 2019

Especially in a complex sale , or when selling subscriptions, buyers may not immediately realize the long-term benefits of your product. Hesitant prospects assume their targets, company cultures, and priorities will remain the same forever. Parkinson’s Law of Triviality. Confirmation Bias. Projection Bias.

Sales 85

Sales Sales Enablement Company Culture Communication 85

SaaStr

SEPTEMBER 6, 2019

Jon Herstein: Well, I think it’s a question of degree and I think the concern for a software company, in particular a recurring revenue software company, is when the services revenue becomes too big relative to the size of the subscription revenue. And a lot of people refer to that as revenue mix.

Sales Hiring 128

Sales Hiring Scale Underperforming Technical Team Software Review 128

Casey Accidental

NOVEMBER 13, 2019

Let’s break down these definitions so we know where we’re at: SAAS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. SAAS-like: any number of different models where a business sells software to businesses online, but does not charge via a subscription e.g. transactional or pre-revenue.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

Chart Mogul

JULY 1, 2020

Some B2B companies conduct customer development interviews once per week and they have this on their company culture. We’d ask questions like ‘describe your process for building an invoice’ and have them walk through their process step-by-step. How to conduct customer interviews for priceless insights.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SmartKarrot

JUNE 15, 2021

Build Data Analytics into Your Company Culture. It needs to be improved at a granular, cultural level. You need to see how well the company embraces data and make it part of the company culture. The rise in business models like subscriptions have made it more important to keep the customer.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SaaStr

JULY 25, 2021

So billings is their way of trying to get a sense of how the business is doing because revenue for most subscription software businesses is a lagging indicator, not a leading indicator. But that’s the reason public investors care about that is because bookings, is not a gap metric.

Sales Recruiting 234

Sales Recruiting Sales Hiring Scale VP of Engineering 234

Chart Mogul

APRIL 3, 2018

But the list of elements that influence branding is huge: Company logo. Company culture. Engaging people on your company website with a captivating brand is a good step toward B2B success. In SaaS and subscription businesses there’s no one-time purchase. Color palette. Web design. Product user experience (UX).

Branding 97

Branding B2B Investment User Experience 97

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Chargify

APRIL 23, 2019

That’s why we’ve built subscription management capabilities into our platform. Hiring mistakes (at this stage bad hires can harm company culture). Not to mention that we’ve just brought on ProRata to handle the new ASC 606 and IFRS 15 accounting standards for recurring revenue recognition. At Chargify, we agree.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

SaaStr

MARCH 12, 2019

We have the subscription revenue. The subscription economy. Some executive put their career on the line to buy your stuff and walk around saying, “It’s awesome” But things have changed, thanks to you. It’s so easy to use products now, but it’s just as easy to leave. Totally changes the game.

Scale 203

Scale Sales Hiring Revenue VP of Engineering 203

Chart Mogul

JULY 1, 2020

Some B2B companies conduct customer development interviews once per week and they have this on their company culture. We’d ask questions like ‘describe your process for building an invoice’ and have them walk through their process step-by-step. How to conduct customer interviews for priceless insights.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Navint

JUNE 4, 2019

Companies in every industry are transitioning to or adding subscription or usage-based models, also known as recurring-business models. To succeed with subscription/ recurring revenue models, companies need to adapt their company cultures and technology.

Revenue 8

Revenue Artificial Intelligence Social Media Company Culture 8