SaaStr
JULY 25, 2021
Jyoti Bansal : So first thing Dev is, I know you started as an operator running a startup company, you took it public and then you became a VC and then you became an operator again. And so those depending on the stage of company, those have varying factors.
SaaStr
NOVEMBER 28, 2019
How does a startup that launched during the financial crisis in 2008 become a unicorn company in 2019? For Collibra, a cross-organizational data governance platform, the company went from slow growth to hypergrowth. So let’s start with the origin story of the company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaaStr
MARCH 12, 2019
He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. And I wanna work with you all today, I’ve been working on a little framework to think about it and hopefully … I’ve been working with a bunch of companies on it, I’d love for you to take it, play with it and improve it. When someone says, “How’s your company going?” We have the subscription revenue.
SaaStr
APRIL 2, 2019
I’m going to share with you my stories in growing and scaling businesses, SaaS companies from one million to 500 million in ARR. So when you first started your company, or when you first joined a company, you probably had a goal in mind. Three ways companies typically do this. Often times companies start with one industry vertical, and then expand to solve the same or similar problem for another industry vertical.
SaaStr
AUGUST 22, 2020
And at TEAMWERC, our mission is to deliver workplace as a service, helping companies navigate the company’s changing working environments. And companies are looking for guidance for us to pave that way. What never changes is that the space has to represent your culture.
SaaStr
NOVEMBER 12, 2019
So Pardot, SalesLoft and Calendly, you’re thinking, “How is this random guy from Atlanta 2000 miles away at the starting floor, at the ground floor of three pretty interesting SaaS companies?” I started a software company in college to make it easy to update websites called Content Management Software Now, and I had this idea for Pardot, I wanted to make it easy for marketers to run campaigns online and measure their results. Company administered house cleaning.
SaaStr
NOVEMBER 2, 2019
278: Krish Subramanian is the Founder & CEO @ Chargebee, the startup that lets you go beyond billing, payments and recurring invoices — to delivering subscription experiences that “wow” To date, Chargebee have “wowed” some of the world’s leading VCs to the tune of $38m including the likes of Insight Venture Partners, Tiger Global, Steadview and Accel Partners. Second, why does Krish believe it is one of the most important things any company must do?
SaaStr
MARCH 26, 2019
Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. They built their first company and sold it when they were teenagers.
SaaStr
SEPTEMBER 6, 2019
262: Jon Herstein is the Chief Customer Officer at Box, the company that provides one platform for secure content management, workflow and collaboration. 263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. Went to a company called NetSuite, which is one of the earliest cloud companies. And the prior software company I worked for as well.
Intercom, Inc.
APRIL 12, 2018
I also spent some time at Autodesk after the company acquired Creative Market. A lot of the features in the Dribbble Pro subscription were built in reaction to requests we’ve gotten from the community. A lot of companies take a gated approach like that in the early days, but then open it up as they begin to chase growth. Obviously we have a few different revenue streams sprinkled in, including subscriptions, advertising and hiring solutions.
SaaStr
MARCH 20, 2019
Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization. Sameer joined the company in 2010, when Citrix acquired VMLogix, where he served as CEO and doubled revenues during each year of his tenure.
SaaStr
MARCH 18, 2019
Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. They built their first company and sold it when they were teenagers.
SaaStr
OCTOBER 24, 2019
Join this discussion to learn how to maximize efficiency within your company. It’s actually just connecting the hundreds and hundreds of thousands of companies that do business all over the world. We realized that in most company do not have access to the global economy. I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000. Built my first company, sold it.
SaaStr
FEBRUARY 22, 2019
Before LiveOffice Nick was Senior Director of Product Management @ Symantec where he led $378 MM market-leading email archiving / security businesses managing over 180 people across 3 continents. What were some of his big lessons from being CEO at 2 companies during 2 macro market crashes? What can the leader and CEO do to imbue this company wide approach to customer success? Most surprising action that has moved the needle for a company in terms of retention?
SaaStr
NOVEMBER 9, 2022
Every successful company, established or on the rise, shares this feature: they provide value to their customers. . The real value of any company depends not on its share price but on the value it provides to its users. The company doesn’t exist for its own benefit.
Chart Mogul
MAY 29, 2018
For startups especially, the speed at which decisions made and acted upon is critical — this should be considered a core competency of your company. The meeting culture. (or or the anti-meeting culture). Basecamp is a company that has delcared all-out war on meetings: “Meetings are one of the worst kinds of workplace interruptions. I largely agree that status meetings should have no place in a company’s culture. The memo culture.
Valuize Consulting
MARCH 18, 2020
There’s no question that company culture is still top dog among the forces that drive sustainable growth in your business. However, in today’s subscription economy, the prioritization of strategies that support this growth have fundamentally shifted.
Totango
JULY 1, 2022
For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.
Chargify
AUGUST 6, 2019
Welcome to the Subscription Rockstars series! In this series, we will take a closer look at wildly successful companies to better understand how they got to where they are today. And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth. They were surprised that OnStartups, a tiny blog with no budget, was generating more traffic than companies that were spending tons of money on marketing. .
ProfitWell
MARCH 7, 2019
Get daily subscription insights direct to your inbox. The speaker here is Chad Collins, who went from building Legos with his daughter on YouTube to starting his own Lego convention, now running his own event production company. By keeping design in the forefront, you change the culture of your business, which in turn reflects in your product. It makes onboarding seamless and communicates company culture (a sometimes nebulous concept) in a concrete way.
SaaStock
FEBRUARY 14, 2019
His first career steps were at Seer Technologies and Monitor Company in the 1990s. Patrick also sits on the Board of Directors of a number of portfolio companies. With an MBA from the Kellogg School of Management, Rodrigo Baer launched a successful career in consultancy and entrepreneurship, and today is among the top figures in venture capital for early-stage tech companies in Brazil. Today he is the man behind Predictable Revenue, the “Outbound Success Company.”
Neil Patel
AUGUST 28, 2020
And because no SEO agency is a one-size-fits-all for all strategies, industry verticals, and company sizes, knowing these basics lays the foundation for who you’ll partner with. And you’ll need one with proven results in helping other companies achieve similar results: Example #2.
Totango
MARCH 4, 2022
When delivered manually, it may be handled by dedicated customer service agents or by other company representatives, such as account managers and customer success managers. B2B customer service is often confused with B2B customer success, but they are not the same.
User Pilot
JANUARY 26, 2023
TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. What do you need customer empathy for?
ProfitWell
MARCH 20, 2019
To explore the power or lack thereof of remote, we looked at just over three thousand subscription and SaaS companies. Remote company cultures have become more akin to a religion than a growth strategy with amazing people that I respect so, so very much, like DHH from Basecamp , Nick Francis from Help Scout , and Wade Foster from Zapier preaching the power of remote. **We
ProfitWell
APRIL 29, 2019
Let us rage on in the recurring revenue realm. Here, the subscription news and resources you need now. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle. According to a study by Forrester Consulting , companies that use SalesLoft saw a 329% ROI over three years. SaaS recurring revenue Boston subscription subscription60 Recur Network
SaaStr
FEBRUARY 25, 2020
This post will walk you through what SaaS companies need to know about sales tax compliance, how to know when and from which customers you should collect sales tax, and best of all, how to automate sales tax so you can check “Do something about sales tax” off your to-do list once and for all.
Intercom, Inc.
OCTOBER 22, 2020
Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. Here’s Nate: “As Annette Franz would say, ‘A CX change is culture change.’
OPEXEngine
MARCH 15, 2022
In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. There is a clear distinction between fast growth SaaS vendors (over 50% annual growth) and slow growth companies (less than 25% growth) between $100M-$500M. By contrast, slow-growth companies reported 20% revenue from international business in 2020.
Neil Patel
DECEMBER 3, 2020
Before you jump straight to the top email marketing companies and pick one to work with, it’s a good idea to pause first. You won’t give a company your email address for nothing, right? But what characteristics make an email marketing company great? A Great Company Culture.
CustomerSuccessBox
JULY 19, 2022
Successful SaaS companies grow in two ways: by acquiring new customers and by retaining existing customers (i.e., A great customer success framework is built on the various stages a customer goes through throughout their relationship with the company.
ProfitWell
MARCH 6, 2020
Listen wherever you get podcasts: Your top subscription news. Increasingly, companies are realizing that career growth is not about growing up, but instead about expansion upon preexisting skills and experience. They surveyed nearly 400 large companies in the U.S., Recur Now
ProfitWell
MARCH 10, 2020
Listen wherever you get podcasts: Your top subscription news. Remote company cultures have become more akin to a religion than a growth strategy with amazing people like DHH from Basecamp , Nick Francis from Help Scout , and Wade Foster from Zapier preaching the power of remote.
ProfitWell
DECEMBER 17, 2019
On today’s episode, Autodesk is changing your organizational culture. Your top subscription news. Increasingly, companies are realizing that career growth is not about growing up, but instead about expansion upon preexisting skills and experience. Recur Now
ChurnZero
APRIL 8, 2020
As the subscription economy grows and more and more products and services are relying on monthly or yearly subscriptions, customers can pick up or drop your product at any time. How Online Communities Create Customer Advocacy and Retention.
ProfitWell
DECEMBER 9, 2019
Today, subscription fitness yet again pushes the limit. Your top subscription news. companies now have remote workers. To explore the power of remote, we have a ProfitWell Report that looks at just over 3,000 subscription and SaaS companies, with the type of study we know we’ll lose friends over (even though there’s an incredible amount of nuance here). Subscription fitness gets even stronger. 3 #1 Remote Companies Grow Slower from $1M to $10M ARR.
Intercom, Inc.
JANUARY 5, 2022
There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down.
Totango
FEBRUARY 10, 2021
This promotes success for your company as well as your customers. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Prioritize a Culture of Customer Success.
ProfitWell
OCTOBER 25, 2019
Today, we see Pendo raise $10M to get us all more product-led , Drift’s David Cancel reminds us of rituals (and why they’re so essential to fostering a culture’s success), plus the crew over at BBC questions the value of subscription—but we set them straight. Your top subscription news. With it, the Pendo team is pushing the product-led approach, helping more SaaS companies and digital enterprises become more product-led. Recur Now
ChurnZero
JANUARY 20, 2022
Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Q: What core success metrics do you recommend using regardless of industry or company?
Expert insights. Personalized for you.
255 
Let's personalize your content