SaaStr

MAY 16, 2024

Today, the majority of revenue professionals likely work multiple side hustles. When March 2020 hit, you laughed when you heard stories of engineers working 4-6 hour jobs, but it became rampant on the revenue side of the industry. Wade believes it’ll be slower the larger the company is.

Sales Recruiting 239

Sales Recruiting AI Search B2B Sales Hiring 239

SaaStr

NOVEMBER 23, 2022

Algolia’s Bernadette Nixon (Chief Executive Officer) and Michelle Adams (Chief Revenue Officer) have spent the past few years developing this relational toolbox. Chief Revenue Officers are, at their core, officers: responsible for the top-line growth of the company. Sometimes voices get raised, but it’s to get the best outcomes.

Underperforming Technical Team 271

Underperforming Technical Team Leadership Outsourced Development Finance 271

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. In fact, companies that prioritized Employee Experience achieved 1.8 times faster revenue growth ( Sale s force , 2020).

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

The Angel VC

NOVEMBER 18, 2017

Stage Unless you’re in the fortunate position to generate revenues almost from day 1 or to raise a sizable seed round right at the start you’ll probably not be able to pay yourself any salary at all, at least in the first few months, for the simple fact that the company doesn’t have any money to spend. Here it is.

Technical Review 279

Technical Review Compensation Company Culture Benchmarks 279

FastSpring

SEPTEMBER 8, 2020

I’m here to help provide insights, feedback, and data to shape the decisions surrounding where we want the company to be in three years, five years, and even longer-term. This means I will oversee the accounting, revenue operations, and legal departments at FastSpring.

Business 121

Business Company Culture Leadership Innovation 121

SaaStr

OCTOBER 13, 2023

Instead, they saw steady growth on the card regarding adoption and a lot of real user data to play with — how companies were using it, what they were missing, and how to build it into their everyday workflows. As they grew the platform, the number of active users grew, which meant revenue grew.

Outsourcing Services 244

Outsourcing Services Sales Hiring Scale SaaS 244

SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. Being data centric will help form better business decisions. This will also enhance a better data driven culture in the company. You need to ensure the data is tailored and possible for clients to use.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

Neil Patel

NOVEMBER 5, 2020

Lofty promises to grow revenue, get more leads, and make your prospects happier. Example #2: Keeping your data clean for consistent follow-up. Even worse, leads from the same company start coming in on different places. Without the right tool and data management, different sales reps will follow up with different people.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Intercom, Inc.

OCTOBER 22, 2020

times more revenue than their competitors. Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. Voice of the customer. The trick, Nate believes, lies not in radical, overnight changes.

Leadership 218

Leadership AI Scaling Engineering 218

Sales Hacker

JUNE 23, 2021

Revenue operations. If you have a sales or revenue-related job title, you are welcome to submit a pitch for your article idea here. Predictable Revenue. Focus areas: Predictable Revenue provides tactical advice from sales leaders, founders, and even academia. Content and company culture. Lead generation.

Sales 80

Sales Technical Review Outbound Sales Team Interviewing 80

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. For example, this is a recommendation I’ve earned from the CMO of Cognism, a top-rated B2B data provider in the market. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Social Media 135

ProfitWell

JUNE 30, 2020

How are churn and new revenue trending over time? The MRR Gain Index (which represents upgrades & new revenue) has gone up 1.25% over the last 24 hours and MRR Loss (namely, representing churn in the market) has gone down by 0.34% over the last 24 hours. Yes, you can measure company culture. 90 day +9.9%. Stressed?

Company Culture 52

Company Culture B2B Mobile Government 52

ProfitWell

MARCH 20, 2019

To explore the power or lack thereof of remote, we looked at just over three thousand subscription and SaaS companies. In the early stages, remote companies are growing at a much slower rate than those companies where everyone is co-located. Here’s what we found. Click to enlarge. Click to enlarge.

Company Culture 85

Company Culture Trends Product Marketing Subscription 85

Intercom, Inc.

JUNE 9, 2020

Leaders who want to build resiliency must make fast decisions with just enough data to back them up. The hope is that this focus on new users and proving value will deliver us additional revenue in the future.”. We’ve adapted, having a 15 min morning ‘Daily Huddle’ allowing our team to connect.

Strategy 197

Strategy Business Scale Communication 197

User Pilot

JULY 17, 2023

In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis. Ability to iterate fast on customer feedback or data insights.

SaaS 77

SaaS Scale Leadership Customer Lifetime Value 77

Hitenism

NOVEMBER 7, 2016

run rate business and has made up for an incredible 67% of Amazon’s operating revenue last quarter. Just two small paragraphs have been added to the current product description: The massive scope of the original product vision—“a simple web service interface to store and retrieve any amount of data from anywhere on the web”—is unchanged.

AWS 189

AWS New CTO Scale CTO 189

Totango

JANUARY 14, 2020

To accomplish that, you need a well-structured customer success team with clearly defined roles within the company. When properly structured, the CS team can grow revenue and, prevent churn while deepening customer loyalty. This enables everyone to instantly share customer data and histories.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

User Pilot

FEBRUARY 5, 2021

In a product-led company, a product growth manager is responsible for achieving specific KPIs in product-related metrics, e.g. activation, adoption, retention, expansion revenue, referrals. Product Growth Managers Use Data to Tell the Story. A powerful tool for doing so is data. Take A Look At The Historical Data.

Management 101

Management Sales Hiring Onboarding User Experience 101

Kellblog

JULY 30, 2023

Before joining Business Objects, I spent 10 years across two startups: Ingres , which got destroyed by Oracle (while nevertheless growing from $30M to $240M during my tenure) and exited for less than 1x revenue and Versant , which we turned around despite existing within a doomed category (object database) and went on to a lackluster IPO.

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

Intercom, Inc.

OCTOBER 26, 2021

We’ll never subject our customers to sub-standard features or half-baked processes just to drive more revenue. We make data-informed decisions about when, where, and how to talk to leads. We’re personal: Our mission is to make business personal, so we’re thoughtful, respectful, and friendly in our communication with prospects.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

Sales Hacker

NOVEMBER 4, 2020

These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. And office culture is invaluable as a new sales team in a new region. You can’t just force your company’s old company culture onto this new team. It has to be organic.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Sales 100

FastSpring

MAY 20, 2019

Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future. Failing to do so will often result in legal issues and costly fees that may undercut your revenue potential. Outsourced Ecommerce Solution.

Outsourcing Services 82

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 82

ProfitWell

MARCH 6, 2020

“When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture?

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

User Pilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. How to collect customer data with in-app surveys. First, use product growth data to segment your users.

Interviewing 85

Interviewing User Experience Development Management 85

OpenView Labs

MAY 18, 2020

Build a measurement mindset into your company culture and your product from the start. It takes lots of practice to create a product culture that intrinsically knows everything you build should be measured and every feature should be rolled out as a test. In general, it’s better to track more data than less.

Metrics 53

Metrics Startup Investment Company Culture 53

SaaStr

NOVEMBER 28, 2019

How does a startup that launched during the financial crisis in 2008 become a unicorn company in 2019? For Collibra, a cross-organizational data governance platform, the company went from slow growth to hypergrowth. Felix : We specialize in data governance and data cataloging. FULL TRANSCRIPT BELOW.

Sales Hiring 167

Sales Hiring Scale Sales Recruiting Government 167

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. In just four years, Podium has raised almost $100 million, with annual recurring revenue increasing to almost $60 million.

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

OPEXEngine

JANUARY 13, 2021

Cloud and SaaS companies overall benefited from the dramatic shift to digital and remote work in the US and around the world since March 2020. That doesn’t mean that 2020 wasn’t hard to manage through, but overall as a sector, SaaS companies grew revenue and valuations skyrocketed. Customer Retention.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

ProfitWell

DECEMBER 17, 2019

“When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture?

Subscription 52

Subscription Payment Features Company Culture Leadership 52

Navint

JUNE 4, 2019

New revenue models are emerging as advances in social media, mobile devices, artificial intelligence, robotics, big data, and the Internet of Things (IoT) continue to disrupt whole industries. Companies in every industry are transitioning to or adding subscription or usage-based models, also known as recurring-business models.

Revenue 8

Revenue Artificial Intelligence Social Media Company Culture 8

OpenView Labs

OCTOBER 26, 2021

years of arduous effort before they exit, according to data from Statista. To put that in perspective, if your company had a highly successful exit this year, you would have had to incorporate your business right as Apple released its first iPad. A SaaS content marketing strategy that drives inbound revenue. First funding.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Sales Hacker

JUNE 26, 2020

A financial crisis happens when a company loses the ability to generate revenue. During that process, they must find ways to generate additional long-term revenue to stay afloat. Loss of revenue. Organizational crises happen when companies don’t live up to customer expectations. Image via The Balance.

Communication 71

Communication Strategy Technical Review Systems Review 71

SaaStr

MARCH 10, 2020

That was the most over the top entrance that the sales leader for a company that moves boxes around the world has ever gotten. I’m Chief Revenue Officer at Flexport. We founded the company five years ago. It turned out they weren’t and probably 75% of our revenue now is from the mid market and up. Yeah, yeah.

Scale 190

Scale Sales Hiring Sales Recruiting Scaling 190

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. For example, this is a recommendation I’ve earned from the CMO of Cognism, a top-rated B2B data provider in the market. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

ChurnZero

JANUARY 20, 2022

Or maybe there are some data needs where reporting becomes a barrier. A lot of what happens is that you started a company where you rely on other groups. Maybe you’re relying on your Revenue Ops, Sales Ops, or Data Analytics team and you get to a point where you’re not getting their attention enough and you need focus.

Scale 52

Scale Sales Hiring Scaling Sales 52

SmartKarrot

JANUARY 10, 2023

Oversee the end-to-end customer journey, including onboarding, program management, retention, and expansion opportunities that drive account-level revenue growth in carbon offsets, supply chain reporting, and future offerings. Track team metrics and report performance data to CS leadership on a regular basis. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

Intercom, Inc.

OCTOBER 16, 2018

But that approach doesn’t just apply to your supply chain management, revenue or churn rates – most fundamentally, it also applies to people and our performance. While we track many data points, we have pared it down to 3 main KPIs, and these are the metrics that drive our team members’ workflows and performance: CSAT.

Customer Support 154

Customer Support Underperforming Technical Team Scale Construction 154