Dear SaaStr: What Should I Know As a First-Time Customer Success Manager?
SaaStr
JUNE 21, 2025
Dear SaaStr: What Should I Know As a First-Time Customer Success Manager? That means you’re directly or indirectly managing as much as 75% of the company’s revenue. If they’re struggling with a feature or need something new, it’s your job to communicate that to the product and engineering teams.
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