Tom Tunguz

AUGUST 3, 2022

The lack of a native messaging protocol prevents apps from communicating with their users. Today, web3 apps communicate with users on Discord & Telegram. Products work around this limitation by linking existing communication systems to wallet addresses like email addresses, or Discord & Telegram handles.

Machine Learning 277

Machine Learning Artificial Intelligence Communication Customer Support 277

SaaStr

FEBRUARY 19, 2020

5G, the Internet of Things, AI and Machine Learning, Wearables, Virtual Reality…these buzzwords are dominating the world of tech as the technologies they represent drive global cultural and business trends. By Karen Rubin, Owl Labs Chief Revenue Officer. Lastly, don’t panic if you’re not sure where to start.

Machine Learning 333

Machine Learning Artificial Intelligence AI Technology 333

Tom Tunguz

DECEMBER 17, 2023

Business logic : the data engineering team build the ETL pipelines while the data science team researches & implements machine learning algorithms for MLDS driven data products. They gather feedback from users, define the value, solicit feedback from the rest of the team, then manage the execution of the plan.

Data 267

Data Government Headcount Scale 267

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies. And it worked!” Dines shares.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

FastSpring

APRIL 29, 2025

FastSpring continuously monitors transaction flow via machine learning models that are under the oversight of an enterprise-grade team of infrastructure and payments experts. The Execution In parallel, we ran a 24/7 live operations internal team to coordinate engineering, payments, and client communications.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

SaaStr

FEBRUARY 12, 2019

billion on Skype, which it hoped would increase sales on its platform by giving buyers and sellers an instant communications channel. Communicate with all shareholders, even those with a small stake. When Yahoo was about to buy my first startup, Dialpad Communications, we met surprising resistance from an unlikely source.

Acquisition 219

Acquisition Technical Review Artificial Intelligence Machine Learning 219

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Communication 118

Communication Underperforming Technical Team Mobile Machine Learning 118

Intercom, Inc.

JULY 30, 2020

54% of customers immediately opt out of communications from a company that misses the mark. Combatting churn with machine learning. Instead of piecing together why customers have left after the fact, Luke’s built a machine learning model to get ahead, months ahead, of potential churn. But the inverse is also true.

Customer Success 145

Customer Success Scale Machine Learning Artificial Intelligence 145

Intercom, Inc.

MARCH 27, 2018

Nobody called these things “messengers” back then, but there was something about that time that saw a bunch of different companies experiment with new and better ways for people to connect and communicate digitally. Investing in machine learning to make automation personal at scale. It was overhyped then, and it’s overhyped now.

Artificial Intelligence 224

Artificial Intelligence Scale Machine Learning Technology 224

Tom Tunguz

OCTOBER 6, 2023

The problem is a lack of nuanced context - the appropriate level of familiarity varies greatly between emails to close colleagues versus board communications or potential investors. Tn machine learning systems, achieving an 80% solution is pretty rapid. Third, in multi-party email threads things can get confusing.

Artificial Intelligence 181

Artificial Intelligence Machine Learning Communication Data 181

Intercom, Inc.

OCTOBER 11, 2018

It’s a simple proposition: when customers ask a question in the Intercom Messenger , Answer Bot uses machine-learning to recognize the query and deliver the exact answer right there, directly in the conversation. They want to get responses right now, in a place where they’re already communicating – the messenger.

Machine Learning 151

Machine Learning Artificial Intelligence Scale Technology 151

Intercom, Inc.

JULY 25, 2022

Customer engagement is defined as communicating with your customers over the course of their journey – from acquiring, onboarding, and nurturing to supporting and retaining – to help them get to the outcome they want. Businesses lack the connected tools needed to provide personal, in-context communications.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Intercom, Inc.

JUNE 23, 2020

Customers expect businesses to use modern messengers for communication. “Customers have shifted their personal communication to WhatsApp and Facebook, and their work communication to Slack. And they are shifting their work communication to messaging tools like Slack. Putting people on hold isn’t good enough.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. I’m curious to know what are some of the most innovative SaaS companies doing today with MI, ML, and AI and what could some of the SaaS companies here learn from that? Megan Leuders: Absolutely.

Cloud 173

Cloud Scale Trends Machine Learning 173

SaaStr

NOVEMBER 8, 2022

Some employees only require a few short hours of training, while others may require days or even months, especially where tech boot camps are involved for job functions like software engineering, data science, and machine learning. . Stage 3: Employee Development.

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Lessons on building machine learning. Short on time? and “Why are they doing it?”

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

Neil Patel

FEBRUARY 25, 2021

Here is where machine learning operations (MLOps) come in. MLOps, in simple terms, is a set of best practices for improving communication and collaboration between your employees on the data science and operations sides of your brand. The process of brainstorming, developing, and implementing machine learning is extensive.

Machine Learning 114

Machine Learning Artificial Intelligence DevOps as a Service Marketing 114

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. Like most AI systems, NLP and machine learning operate by analyzing massive datasets in order to continuously yield more sophisticated outputs.

Artificial Intelligence 118

Artificial Intelligence AI Scale Machine Learning 118

SaaStock

MARCH 26, 2019

Elevator pitch : Construct develops a field communication platform for construction projects. Its platform enables engineers, architects, and project managers to communicate and collaborate in the construction supply chain network. Don’t hold back, this is a rare opportunity. Founders : Drew Beaurline and Patrick Albert.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Valuize Consulting

NOVEMBER 19, 2024

Understanding Predictive Analytics for Customer Intent At its core, predictive analytics leverages historical data, machine learning algorithms, and statistical techniques to forecast future behaviors and trends. Clean, integrated data sets the stage for accurate predictions.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

Unbounce

MAY 29, 2020

Our benchmarks reveal data-supported best practices, and you’ll waste less time and traffic testing unproven optimizations that our machine learning analysis shows don’t necessarily work. This year’s Conversion Benchmark Report uses machine learning to assist our data team in analyzing 186.9

AI 145

AI Machine Learning Artificial Intelligence Benchmarks 145

Intercom, Inc.

DECEMBER 12, 2018

This means you can customize your communication to each individual and avoid those spray-and-pray tactics from years gone by. It tracks your reps interactions with prospects and customers and recommends prescribed sequences of communications based on that. To give you one example: let’s say your sweet spot is B2B SaaS companies.

Technical Review 223

Technical Review Technology Scale Marketing 223

Neil Patel

NOVEMBER 3, 2021

You can decrease overall costs while improving efficiency and machine learning processes with the right platform on your side. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. What Is Data Labeling?

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Sales Hacker

NOVEMBER 16, 2021

Automated lead generation is about using tools which are powered by AI and machine learning to create lead generation systems across all your inbound and outbound channels. Customer communication tools. Machine learning and automated bid optimizer. Inbound lead generation: PPC, content marketing, and SEO.

Scale 127

Scale Outsourcing Services Machine Learning Artificial Intelligence 127

Unbounce

APRIL 15, 2021

This year’s Conversion Benchmark Report uses machine learning to analyze more than 33 million conversions across 44 thousand Unbounce-built landing pages. They reveal data-supported best practices, and you’ll waste less time and traffic testing unproven optimizations that our machine learning analysis shows don’t necessarily work.

Benchmarks 145

Benchmarks Machine Learning Artificial Intelligence AI Search 145

Scytale

MARCH 12, 2025

With a background in computer science and a passion for emerging technology, Victor has driven innovation in AI, machine learning, and immersive media. Backed by top investors like Kleiner Perkins, Google Ventures, and Mark Cuban, Synthesia has raised 51 million and is trusted by global giants such as Reuters, Nike, BBC, and Amazon.

Startup 59

Startup Scale Cybersecurity AI Search 59

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

SaaStr

APRIL 30, 2024

They built a machine learning scoring mechanism called Expected GMV (gross merchandise volume). Lesson #4: How to Operate with Excellence Early As your team gets bigger, things start to leak and break down because it’s harder to communicate, and the feedback loop isn’t as tight. Owner utilizes three tools.

Scale 306

Scale SMB Sales Hiring Sales 306

How To Buy Saas

APRIL 5, 2024

Over recent years, Machine Learning (ML) and Artificial Intelligence (AI) technologies have become an essential element of SaaS Development Frameworks. Overview of Machine Learning and AI Integration. Problems and Opportunities for Progress in Cyberspace (CCIP). Let’s investigate these further by delving deeper.

Artificial Intelligence 40

Artificial Intelligence Machine Learning K8S orchestration (Kubernetes) AI 40

Neil Patel

OCTOBER 4, 2020

Is the content insightful and communicated in a clear and concise manner (this also affects how they will communicate with you)? In an ideal case, your analytics agency will have more advanced technology such as machine learning algorithms which can crunch and manipulate data for deeper analysis. Clear Communication.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Intercom, Inc.

MAY 5, 2020

Every economy has basic infrastructure needs: from land to live on, to transport and communications systems to keep the economy connected.”. Where do you begin and what are the important factors you need to consider? Infrastructure is usually a good place to start. The pains of growing a platform. Jeetu Patel, Box.

Marketplace as a Service 171

Marketplace as a Service Transportation Machine Learning Artificial Intelligence 171

Clouded Judgement

JULY 17, 2024

GPUs (Graphics Processing Units): GPUs are specialized processors designed to handle complex mathematical computations, making them ideal for AI and machine learning workloads. Switches: Switches connect devices within a network, enabling them to communicate and share data seamlessly.

Artificial Intelligence 196

Artificial Intelligence Systems Review Technical Review AI 196

Neil Patel

DECEMBER 21, 2020

Then there’s machine learning. You’ll find a wide range of definitions out there, so let’s go with the one from the MIT Technology Review : Machine Learning algorithms use statistics to find patterns in massive amounts of data. Machine learning can process far more than just text. Create Content.

Artificial Intelligence 144

Artificial Intelligence Marketing Machine Learning AI Search 144

Unbounce

JULY 23, 2019

Machine Learning for Marketers with Britney Muller, Senior SEO Scientist at Moz. The biggest bottleneck in Machine Learning/AI is people like you with domain expertise and great ideas! Help your industry innovate by attending this Machine Learning (ML) crash course.

Machine Learning 22

Machine Learning Artificial Intelligence Scale AI Search 22

User Pilot

MAY 10, 2023

From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., Standalone Machine Learning Apps: These are isolated apps like the Vee24 chatbot.

Artificial Intelligence 90

Artificial Intelligence AI Search AI Machine Learning 90

ChurnZero

FEBRUARY 7, 2025

Upselling opportunities Using CRM data, CS teams can identify upselling or cross-selling opportunities, which the CSP supports with targeted communication, ensuring the right message reaches the customer at the right time. Real-world example:Consider a SaaS company using Zoho CRM and ChurnZero to manage their customer relationships.

Churn 59

Churn Data Machine Learning Artificial Intelligence 59

Sales Hacker

JULY 2, 2020

Step 2: Stress the Value of Communication. Communication is essential to the human condition. While many remote employees have learned what it takes to survive on their own, others can feel isolated and uncomfortable at a distance. Think about the different modes of communication your employees might need.

Technical Review 134

Technical Review Social Media Machine Learning Artificial Intelligence 134