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Intercom’s Sanj Bhayro on creating the right foundation to help businesses scale

Intercom, Inc.

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210
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The Path to CRO with TigerEye, CircleCl, Lattice, and Notion

SaaStr

She was able to get into a leadership position immediately and coach people who were hungry for it in a slightly safer space than more tenured folks. The decision to leave a fairly scaled role leading 200+ AEs at LinkedIn to join a smaller-stage startup. The highs and lows always come, usually involving the people on your team.

Scale 230
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How Revenue Leaders at Box, Calendly, and Lattice Scaled From $0 to $100M+ and Beyond

SaaStr

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? She was hired because they saw a bit of softening in new business growth, and she came to help diagnose what was going on and help scale the business. The bad news is it wasn’t driving the results they wanted.

Scale 218
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The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese (Video + Transcript)

SaaStr

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale.

Scale 177
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True Story: What Breaks Going from $0-$100M ARR in Less Than 2 Years with Wiz CRO Colin Jones (Pod 625 + Video)

SaaStr

After scaling from $0 to $100,000,000 in two years, Jones has a fair share of experience with things breaking. Your people, communications, and a best-laid plan should be on your radar through hyper-growth. To thrive in those environments, they develop the skill sets needed. Communications. Best-laid plans.

Scale 227
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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. Sound familiar?

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Q&A recap: Driving customers to value during onboarding, at scale

ChurnZero

Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98