Andreessen Horowitz

SEPTEMBER 6, 2023

To date, TxO works with 45 promising companies and 68 founders, all of whom are building products and services inspired by unique cultural insights. They founded Culture Wireless, an internet service provider that aims to deliver affordable and high-quality internet service to underserved communities.

Wireless 119

Wireless Marketplace as a Service Artificial Intelligence Education 119

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Managing your support.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Totango

NOVEMBER 14, 2019

It defines how you and your customer communicate, establish common goals, and begin the customer journey. Above all, it is an educational process. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. Why Onboarding Matters.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 230

Scale Scaling Sales Hiring Underperforming Technical Team 230

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. And service many times means it’s human beings doing it. So how does this even work with software as a service.

Outsourcing Services 159

Outsourcing Services Marketplace as a Service Outsourced Development Scale 159

Sales Hacker

MAY 22, 2020

The downside of this is that you’ll need to invest a lot of time and effort into engaging with those leads and making them want your product/service. Sales Accepted Leads, on the other hand, already had their first, second, and third touch with your unique value propositions, product, or service. Educate your target audience.

Payment Methods 126

Payment Methods SaaS Payments Sales Payment Services 126

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

APRIL 20, 2021

Make no mistake: You’re a product; and like any product, you have to successfully communicate the value of that product. Until that happens, you’ll find it difficult to sell your actual products or services. Your responsibility is to educate others’ human minds as you convey your brand’s core message. That’s not the case.

Sales 141

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 141

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. This stuff is hard!

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Sales Hacker

JANUARY 23, 2019

When the customer journey isn’t well-orchestrated, Marketing and Sales can do serious damage in the marketplace. Here’s how it broke down: Marketing took on the work (and responsibility for) buyer personas, lead quality, and better positioning of Sales teams in the marketplace. Not the message, I am sure, they were meaning to send.

Strategy 105

Strategy Marketing Sales Marketplace as a Service 105

Neil Patel

AUGUST 4, 2021

If you’ve been creating educational content on your blog, your best bet would be to start with educational video content and see if that resonates with your audience in the same way. When choosing what type of content to make, study the three types of widely-recognized video in the marketing community: 1). Educational Videos.

Marketing 145

Marketing Social Media Sales Hiring Technical Review 145

FastSpring

NOVEMBER 14, 2019

It’s important to remember that software can be any solution or service that is powered by code. Audio has always been a powerful medium for communicating messages. Traditionally, developers would list their games on marketplaces or work with publishing studios to get their titles in retail stores.

Marketplace as a Service 97

Marketplace as a Service Software Engineering Software Development 97

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

FastSpring

APRIL 13, 2023

But it’s not great yet about communicating that information in a real world way. And that’s really hard for sellers on the b2b side to communicate. And it’s usually around communication of their products. It starts with self service. It’s a better way of communicating. How do I know this?

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

User Pilot

APRIL 24, 2025

An individual with excellent communication skills, adept at influencing both user-facing and partner-facing stakeholders. Someone with weak communication skills who can’t effectively convey technical details to non-technical audiences. Who would be a bad fit for this job?

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Unbounce

NOVEMBER 7, 2019

Using Unbounce, they created a landing page for their plant-based meal subscription service that looks stunning regardless of which type of device you’re using. InfiniteMoon makes good use of the space above the fold, communicating their value prop through a punchy headline and emotive hero shot. Example #8: Solo Stove.

Sales 145

Sales Marketplace as a Service Subscription Payment Features 145

Payrix

FEBRUARY 4, 2025

Master merchant Payment facilitator that becomes the merchant of record on behalf of a network of smaller merchants (sub-merchants) or billing companies that regularly collect payments; key markets for master merchant networks include government, education, utilities, and nonprofit organizations.

Payment Services 100

Payment Services Merchant Services Payment Solutions Payment Methods 100

User Pilot

JULY 23, 2024

It helps you think creatively and reimagine existing products and services. They saw a spike in interest from attendees of a local conference, so they iterated the product as demand grew to build a marketplace based on user needs. You can use different farmworks and methods to streamline this process. Airbnb’s MVP example.

Development 109

Development SaaS Marketplace as a Service Scale 109

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. His background spans leading customer success, onboarding, support as well as training and education teams. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. But what is product innovation in the first place? And how does it play out in real life? The same holds true for documents. Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

How To Buy Saas

MAY 15, 2024

In today’s world, cloud computing has become very popular among businesses of all sizes because of its effective tech services. Cloud computing services have helped businesses conveniently access and utilize tools to perform different tasks. This blog delves into the three types of Cloud Computing services: IaaS PaaS SaaS.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

Intercom, Inc.

MARCH 19, 2020

Can you elaborate a little bit for our audience about how exactly you guys work and what exactly are the services that you offer? So that clarity piece and then that capacity piece is how we really focus our services. Dee: The ethos of People & Company sounds incredible: what an amazing mission statement for a company to have.

Underperforming Technical Team 37

Underperforming Technical Team Interviewing Scale Investment 37

User Pilot

OCTOBER 22, 2023

Three kinds of webinars are obvious options for increasing engagement: product onboarding webinars, ongoing product education (and upselling), and webinars announcing large product releases. Not only do they provide a platform to educate, update, and communicate with your users, but they also bring a human touch.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

User Pilot

AUGUST 14, 2024

In-product education and onboarding Guiding users reduce their time to value , helping them find the benefit of your product sooner rather than later. This is why in-app guidance and education are crucial for increased engagement. It also offers extensive integration options and a robust app marketplace.

Scale 105

Scale User Experience Acquisition Technical Review 105

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. You clicked on the right guide.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

Unbounce

APRIL 2, 2019

The brand uses strong content above the fold that immediately communicates what the service is and why we should care: the copy is concise but descriptive, and there’s lots of white space that lets things breathe. Show visitors what your product or service looks like in action. Image courtesy of ClaimCompass.

Mobile 145

Mobile Social Media Marketplace as a Service Branding 145

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. This isn’t just about making educated guesses about a surface demographic. Notion: A small company with a big audience.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Blulogix

FEBRUARY 13, 2024

Beyond Finance: Why Embracing Monetization as a Cross-Functional Discipline Changes the Game By BluLogix Team Redefining the Role of Monetization in Modern Businesses In the swiftly evolving digital marketplace, the concept of monetization extends far beyond the confines of the finance department.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

Sales Hacker

APRIL 21, 2021

I turned to sales for a technical recruiting agency and project management services. You will also need to be skilled in communicating with stakeholders about important processes and rules. Deep understanding of ASC 606 (the newest revenue recognition standard for companies that contract goods and services with customers).

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

How To Buy Saas

MAY 21, 2025

The platform also includes self-service interview scheduling , allowing candidates to book interviews from available slots synced to your teams calendars. This allows you to build a recruiting hub that pulls in everything from background check services to HRIS onboarding, minimizing manual data entry.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. I was an account executive covering financial services vertical and covering in New York.

Sales Hiring 204

Sales Hiring Scale SaaS Payments Payment Services 204

User Pilot

MAY 23, 2023

For example, a chatbot that solves a high percentage of queries frees up the time of your customer service reps. Create AI-generated videos to increase customer education What is this? Provide timely self-service support through AI chatbots What is this? There are a few options on the marketplace to consider.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Professional services/customer success. For existing products and services you may feel this is unnecessary, but for new propositions, it will be essential. Example job titles. Roles and responsibilities.

Sales Recruiting 120

Sales Recruiting Payment Services Payment Methods Sales 120

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service deliversbeyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service delivers—beyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Intercom, Inc.

OCTOBER 24, 2019

To form a successful community, a company must be willing to collaborate, trust and empower its users and customers. Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone. It doesn’t mean you can’t build a community.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116