Communication Customer Support Underperforming Technical Team 
Intercom, Inc.
JUNE 23, 2020
The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale.
Intercom, Inc.
OCTOBER 12, 2021
As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.
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Intercom, Inc.
JUNE 1, 2021
Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.
Intercom, Inc.
OCTOBER 13, 2020
We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.
User Pilot
OCTOBER 19, 2024
Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Customer support : Customers receive quick and helpful answers to queries and issues. For instance, you can launch a CSAT survey after a customer interacts with your support team.
Neil Patel
OCTOBER 5, 2020
For better or worse, technology affects communication because it is a part of our everyday lives. But is it all bad? From a business perspective, you could argue that technology communication is beneficial. From a business perspective, you could argue that technology communication is beneficial.
Intercom, Inc.
AUGUST 13, 2019
With this increase in functionality comes a change in how customers actually view automation: less as a nuisance, and more as a bona fide, personalized option for getting help with their issues. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them.
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