SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. “For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. Another top mistake SMB folks make trying to sell enterprise. isn’t enough in the enterprise. A good one.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 200

Scale compliance Healthcare Education 200

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 105

SaaS Payments Payment Services Payments Payment Solutions 105

User Pilot

MAY 27, 2025

Unlike traditional mobile web tools, Whatfix focuses exclusively on native mobile environments, allowing enterprises to create deeply integrated, in-app experiences that streamline user onboarding , feature adoption, and contextual in-app training. reducing compliance risks and support tickets. Contextual guidance in Whatfix Mobile.

Technical Review 90

Technical Review Mobile Software Review Systems Review 90

Stax

JUNE 3, 2025

This democratizes access to powerful tools, whether you’re a startup or an enterprise. SaaS companies that invest in onboarding, customer education, and proactive support tend to see higher engagement and lower churn. With our robust payments platform, you can streamline compliance, enhance security, and drive more user value.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

User Pilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Enterprise SaaS marketing, however, is a different story entirely. We’re going to teach you how to craft a marketing strategy made for the enterprise sales cycle so you can adapt your sales process.

Enterprise 98

Enterprise Strategy Marketing SaaS 98

Sales Hacker

FEBRUARY 2, 2021

Closing an enterprise sale in a niche market follows the same sales funnel as any other deal, but a bit more fine tuned. It represents the culmination of ‘art’ and process, where the enterprise sales process is modified to better reflect the client’s unique and specific needs. What Is Enterprise Level Sales? Enterprise sales.

Scale 112

Scale Enterprise Marketing Sales 112

Intercom, Inc.

SEPTEMBER 28, 2021

In recent years we have increasingly focused on upmarket, enterprise-scale customers. It’s important that product decisions don’t neglect your wider customer base – ignoring the needs of a subset of customers is not only a churn risk, it stunts your product’s growth. Industry-standard” isn’t always a priority.

Scale 249

Scale Management Sales Hiring Healthcare 249

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Very excited to talk to you today about building consumer grade products for the enterprise. Want to see more content like this?

Enterprise 154

Enterprise Underperforming Technical Team Scale B2B 154

SaaStr

JUNE 13, 2019

And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. In the SMB, two-thirds use month-to-month, and in the enterprise, you’ve got two-thirds using multi-year. What we notice is that in the enterprise, it’s much more common to retain 90-100%.

Scale 252

Scale Sales Hiring SMB Payment Services 252

SaaStr

DECEMBER 7, 2020

So is churn. The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. This offer only applies to our Business or Enterprise plans. Vanta – Automated security and compliance, starting with SOC 2. Customer expectations are rising.

Scaling 180

Scaling compliance Churn Innovation 180

SaaStr

OCTOBER 15, 2019

Unlike when selling into SMB businesses that kind of can go from a demo, to a conversion, to a close in a matter of days, enterprise sales is a lot more complicated and it’s hard to navigate through. Yesterday in here, the CMO of New Relic was talking about how they moved to enterprise. Let’s cover the agenda. Thanks Allie.

Underperforming Technical Team 217

Underperforming Technical Team Sales Hiring SMB Enterprise 217

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Clouded Judgement

MARCH 22, 2024

At contract expiration these customers either renew (sign another contract with same annual value), expand (sign another contract with higher annual value), contract (sign another contract with lower annual value), or churn (stop being a customer and spend goes to zero). The most common product group put in this category is vector databases.

AI 193

AI Cloud Revenue Technical Advisors 193

How To Buy Saas

DECEMBER 20, 2024

These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc. However, it would be so effective for large-sized enterprises with heavy inventory and complex billing cycles. Churn Rate The customer churn rate is the percentage of customers you lose in a given month or year.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

DECEMBER 9, 2022

Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers. If something goes wrong with taxes, local compliance, chargebacks, authorization rates, etc., Retention Management: Reduce Involuntary Churn With Proactive Dunning.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

Subscription Flow

DECEMBER 12, 2024

Companies optimize their operations in such a way which reduces customer churn. Furthermore, these strategies are effective for churned customers as well. Compliance It is challenging to scale your business, and tap into your desired markets without considering local and international regulations.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Scytale

MAY 29, 2025

In fact, CCPA compliance can be the key to building trust, setting your business apart in a highly competitive US market, and strengthening your security posture. Join us as we explore how you can turn the CCPA from a compliance burden into a real competitive advantage for your company. What is CCPA? Lets start with the essentials.

compliance 52

compliance Scale Systems Review New CTO 52

OpenView Labs

MAY 29, 2019

For SaaS companies, the allure of the enterprise customer is pretty strong. And because enterprise customers typically stick around longer, they lower your overall churn risk. Plus, enterprise customers usually spend more—on support, seats, usage, integrations, etc. Rigorous security requirements. Integration options.

Enterprise 65

Enterprise SaaS Outsourced Development compliance 65

Valuize Consulting

DECEMBER 17, 2024

Revenue-based ratios often lead to overstretched CSMs who burn out and quit, and under-supported customers who fail to achieve value and churn. Here is an example: Account Profile 1: Early Adoption Industry Vertical : Financial Services, requiring stringent compliance with their data and security policies.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

FastSpring

SEPTEMBER 16, 2021

We asked a group of SaaS founders and software engineers what they look for, and we heard a wide variety of answers, including: Subscription management Payment methods Fraud detection and prevention PCI compliance Currency conversion Localization VAT and sales tax. Is it user-friendly for both employees and customers?

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

Valuize Consulting

APRIL 4, 2025

Time data highlights inefficiencies and bottlenecksempowering you to: Automate routine tasks Streamline processes Reallocate time toward strategic, value-driving work Predicting Customer Health and Preventing Churn: Fluctuations in time spent with a customer often signal changes in engagement.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Services 94

Payment Services Payment Features Subscription B2B 94

Tom Tunguz

JULY 14, 2013

With more than 80% of venture capital investments occurring in enterprise and with the public markets disproportionately rewarding SaaS companies with huge enterprise value-to-revenue multiples ( median is 7.6 ), it’s no surprise that interest Software-as-a-Service is booming. Hand-in-hand with this idea is strong customer retention.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

Intercom, Inc.

MAY 14, 2019

Mid-market and enterprise sales deals are undeniably complex. When I first took over this account, the business relationship was trending poorly and the customer was at risk of churning. 2 critical security and compliance inquiries. 2 critical security and compliance inquiries.

Scale 148

Scale Management Underperforming Technical Team Sales 148

Frontegg

JULY 22, 2021

In many cases, a lack of flexibility at this stage may result in unexpected churn, especially when it comes to SaaS for enterprise. 4 – Support – Lack of support for “core elements” is arguably the biggest contributor to accelerated churn and brand damage. at a minimum.

Technical Review 97

Technical Review Payment Features Scale SaaS 97

Totango

DECEMBER 10, 2019

As part of a successful B2B enterprise, you understand the importance of your customers. Consolidate and Share Data: While on the subject of improving communication, think about how your enterprise internally accesses customer data. How can you help accounting keep payments on track, monitor contract compliance, and track licenses?

Retention 65

Retention B2B Enterprise Payment Services 65

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

MAY 16, 2023

To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Tracking product usage of your power users, as well as inactive/churned customers, allows you to identify the most valuable features and their usage limits.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

OpenView Labs

MAY 29, 2019

For SaaS companies, the allure of the enterprise customer is pretty strong. And because enterprise customers typically stick around longer, they lower your overall churn risk. Plus, enterprise customers usually spend more—on support, seats, usage, integrations, etc. Rigorous security requirements. Integration options.

Enterprise 53

Enterprise SaaS Outsourced Development compliance 53

User Pilot

APRIL 2, 2025

This helps you spot friction early, like a glitchy signup field or a poorly adopted flow, so you can improve before it leads to churn. Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Monitor mobile metrics effectively with Userpilot.

Mobile 64

Mobile Underperforming Technical Team Onboarding AWS 64

FastSpring

MAY 20, 2024

Prepare for renewals with value adds to reduce churn. Churn reduction and dunning management (automatic retrying of failed renewal payments and related email communications). Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. Fences® sells a lot to enterprise customers.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

FastSpring

DECEMBER 7, 2022

However, you’ll still be responsible for paying taxes, processing chargebacks, and for things like legal compliance, dunning, and more. If something goes wrong with taxes, local compliance, chargebacks, accounts not balancing, etc., This is a good place to start, but there are more ways to reduce churn due to failed payments.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

Chart Mogul

JANUARY 9, 2025

The high-touch model can be split into two types: Transactional sales model Unlike the enterprise model we’ll discuss next, this approach isnt limited to high-ticket or complex custom solutions. Enterprise sales model The enterprise sales model is used for high-value, complex sales.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Frontegg

JUNE 1, 2021

Following my previous blog post on Audit Logs for SaaS Enterprise Customers , I’ve received a bunch of questions on what’s the difference between Audit Logs and other types of Logs you would typically encounter while developing a SaaS application. Compliance – a. Learn first hand how easy it is to get your SaaS enterprise ready.

Traceability 97

Traceability SaaS compliance Blockchain 97

Baremetrics

MARCH 30, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. The most notable include automation, consolidation, adjustment of billing, high-quality reporting and analytics tools, billing and payment tools, and revenue optimization to help you improve your churn rate.

Payment Features 95

Payment Features Payments Payment Solutions Payment Services 95

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52