SaaStr

MAY 11, 2021

The earlier in your career you can learn how to manage people, the faster you can excel in learning to scale. Your best bosses, VPs, mentors and others will give you “audibles” — quick bits of micro-advice during pitches, customer meetings, interviews, etc. Go visit your customers, partners, and prospects. Get on a Jet.

Scale 286

Scale Compensation Interviewing Scaling 286

SaaStr

DECEMBER 3, 2023

Jack Moberger is Director of Enablement at Algolia, where he leads all training and enablement tooling for the folks interacting with their prospects & customers. Prior to joining Algolia, Jack gained PLG-driven GTM experience at Appcues, and started his career in FP&A at General Electric.

Consulting 209

Consulting Enterprise Sales Engagement 209

Intercom, Inc.

JULY 13, 2021

The only thing harder than designing a product is designing your career. For instance, the Design Career Index shows that 71% of design orgs don’t have a career progression framework. But if you don’t have a map for your career, then how do you know where you’re going? Start with the problems.

Interviewing 271

Interviewing Leadership Engineering Communication 271

User Pilot

MAY 1, 2024

Following the acquisition, he transitioned from engineering to the product team , marking a pivotal moment in his career. He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts. Lenny’s Newsletter homepage.

Underperforming Technical Team 76

Underperforming Technical Team New CTO Interviewing CTO 76

SaaStr

NOVEMBER 8, 2022

The Threads That Bind Customer and Employee Life Cycles. Most of you are familiar with the customer life cycle, including customer acquisition, onboarding, adoption, cross-selling and upselling, and retention. . Every stage of the customer journey is critical to delivering a best-in-class customer experience.

Underperforming Technical Team 230

Underperforming Technical Team Technical Review Acquisition Company Culture 230

SaaStr

DECEMBER 7, 2023

Focus on the customer and drive revenues – sales solve all issues. What’s different about your fund / how you invest and support founders? Jay launched his entrepreneurial career while in high school with his first web-services firm, providing web development services to early-stage companies. Our current fund is 15M. #3.

Development Team Review 244

Development Team Review Management Technical Review Social Media 244

Payrix

APRIL 24, 2024

Part 1 – Resourcing considerations for selling payment, boarding and underwriting, service and support, and development and technology. Part 2 – Selling payments to net new customers and your existing software user base. Part 3 – How value-added services contribute to the payments experience for customers.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

SaaStr

JULY 13, 2023

Types of Qualifications: Experience : Degrees or career milestones. Skills can be things someone has learned during their career, or they can learn them on the job. Skills can be things someone has learned during their career, or they can learn them on the job. (Ex. Customer focus. Skills : Well-defined abilities.

Sales Recruiting 207

Sales Recruiting Sales Hiring Scale Sales 207

SaaStr

AUGUST 17, 2020

The earlier in your career you can learn how to manage people, the faster you can excel in learning to scale. Your best bosses, VPs, mentors and others will give you “audibles” — quick bits of micro-advice during pitches, customer meetings, interviews, etc. Or at least for now, Zoom with as many customers as you can.

Scale 363

Scale Business Interviewing Compensation 363

Trint

OCTOBER 1, 2021

The tech industry boasts a diverse range of roles that accommodate a multitude of career backgrounds. Our Trinters have come from a number of different career backgrounds and each individual is proof that you don't need to have tech experience to succeed in this fast paced industry. Resolving customer queries.

Software Engineering 130

Software Engineering Engineering Interviewing Travel 130

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. The Ultimate Customer Support Tech Stack for 2022.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SaaStr

JULY 6, 2022

Front is a communication hub that helps teams work better with customers. into one inbox, automates repetitive tasks, supports collaboration, and delivers analytics to track key performance metrics. These days, FrontApp serves 8,000 customers worldwide, including the likes of Shopify, Airbnb, and Lyft. . billion valuation.

Enterprise 232

Enterprise Sales Hiring Social Media Communication 232

Intercom, Inc.

JULY 28, 2022

By the time he left to join Google Cloud as EMEA VP of Operations and Customer Growth, Salesforce had around 17 billion dollars in revenue and almost 50,000 employees. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

JUNE 4, 2023

We can debate if this is OK or not early in your career, but someone who never seems to make it a year as a VP … well … they probably won’t at your shop either. Now, sometimes they may give even top candidates mixed feedback, they are often critical in some areas while supportive in others. Do the extra work here.

Sales Hiring 253

Sales Hiring SaaS Interviewing Startup 253

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. Product Judgment is obtained through direct experiences with customers. What exactly is it?

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

FastSpring

MARCH 8, 2021

Why do you think it is important for more women to want to have a career in the tech industry? There’s a lot of knowledge to gain from peers or managers, which can help set you up for your next role or career. – Sarah McCarty, Senior Customer Success Manager. – Chelsea Cianciolo, Customer Success Manager .

Technical Review 145

Technical Review Sales Recruiting Sales Hiring Leadership 145

Intercom, Inc.

JUNE 9, 2021

We want to give our employees the best possible start to their Intercom careers. By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. Support elements . Skills and culture . Social and belonging.

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

Sales Hacker

JANUARY 12, 2024

Are they genuinely curious to learn more about the prospects business and how they can help support strategic priorities? The book is about much more than putting yourself in the customer’s shoes. Support may include the solution you’re selling, but doesn’t abruptly halt at the bounds of it if you express that it doesn’t.

VP of Engineering 92

VP of Engineering Sales AI Technology 92

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Supporting CS research.

Customer Success 116

Customer Success Technical Review Social Media Underperforming Technical Team 116

SaaStr

APRIL 14, 2021

Q: Do salespeople add to the value received by customers? Success of product roll-out often tied to buyer’s career success. She does multiple demos to multiple stakeholders, and answers their questions truthfully but also with an eye to supporting the buyer. They do in the enterprise. At least the good ones do.

Sales 273

Sales Enterprise Pricing Data 273

Intercom, Inc.

JUNE 16, 2020

Today we’re excited to bring you Scale , a place where we explore how industry leaders are propelling their companies forward – by keeping their customers front and center. What’s the CTR on our latest customer engagement campaign? As teams scale up, customers can easily turn from people you know into numbers you optimize.

Scale 213

Scale Scaling Business Trends 213

SaaStr

JUNE 15, 2020

We will start to visit customers in person again. In customer success and sales, that will still likely mean being closer to a customer geography. In any event, if folks want to go back home, let them know you support them. You can’t visit your customers. Field “offices” will still matter.

Sales Hiring 355

Sales Hiring Enterprise Branding Cloud 355

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. That’s what matters: how painful is it for customers?

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Buffer Resources

FEBRUARY 10, 2023

It's fair to say that not many people grow up dreaming about working in customer support. It's not the typical aspirational career path! Indeed, some see a customer support role as a stepping stone to something else or a short-term job in a break from college or Uni. First of all - why support?

Technical Review 74

Technical Review Systems Review Customer Support Healthcare 74

Intercom, Inc.

JULY 29, 2021

In fact, in some form or another, he’s been working in sales for most of his career. What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. Onboarding, but make it remote. Caught your interest?

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

VP of Engineering 181

VP of Engineering Scale Business Leadership 181

Intercom, Inc.

MAY 4, 2018

And unfortunately, your suspicions are confirmed when they hand you their resignation and explain they’ve been offered “a new and exciting opportunity” that aligns with their career aspirations. Regular, open career conversations can be an effective strategy for this. How to have effective career conversations.

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Customer Support 223

Intercom, Inc.

JULY 2, 2020

This way of thinking about support is all about efficiency. If you can maximize your team’s productivity, you can help more customers at lower costs. And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . The evolution of customer support.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Totango

MARCH 1, 2022

I think it’s really important to support more women in tech and leadership roles and I think the number one thing we need to do first is to actually show that it’s possible.”. What kind of support do women need in order to advance in this industry? What support have you had throughout your career that has helped you to advance?

Technical Review 101

Technical Review Leadership Technology Education 101

SaaStr

FEBRUARY 4, 2022

She started her career as an engineer, but eventually found her way into marketing, as many of us do. At first, she was performance-focused, but over time she learned more and more about the value of brand and customer marketing, especially when you’re growing—and growing fast. Step 3: Be the customer whisperer.

Scaling 222

Scaling Marketing Management Branding 222

ChurnZero

DECEMBER 17, 2021

Customer Success software provider, ChurnZero, announces plans to open a new office in the Netherlands to support global expansion efforts in 2022. ChurnZero, a leading Customer Success platform, today announced that it is establishing and investing in a new office in Amsterdam to help accelerate its global growth.

Sales Hiring 98

Sales Hiring Innovation Customer Success Subscription 98

ChurnZero

JANUARY 18, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. As a Customer Success recruiting firm, we speak with active and passive job seekers all day, every day.

Customer Success 98

Customer Success Compensation Technical Review Consulting 98

Sales Hacker

AUGUST 11, 2023

Subscribe for free to receive new posts and support my work. Before we dove into the 5 P’s, I wanted to understand Ang’s career journey to provide some inspiration for those who are just starting out today, or have an appetite to grow into a VP of Sales role at some point in their careers. How did you bootstrap your career?

Scale 64

Scale Leadership Sales Hiring Sales 64

Buffer Resources

MARCH 20, 2023

When I started working, I stuck with it: I sent cards after job interviews and to colleagues who had especially impacted my career, and I realized it was a quick way to stand out in a world where most people don’t send snail mail. Kylie's custom cork coaster I think of this approach as planting seeds.

Social Media 102

Social Media Business Branding Consulting 102

Neil Patel

JANUARY 20, 2021

With a range of courses in in-demand subjects, Google Certificates aim to give you the skills you need to take significant steps in your career. Google Certificates are online courses designed to help kick-start your career in a number of high-growth fields. report a career impact within six months.”

Data Analysis 114

Data Analysis Interviewing Banking Subscription 114

30 Day Leadership

NOVEMBER 14, 2023

Explore the dynamics of internal and external customer relationships and the crucial role of alignment for enhanced customer experiences. Tune in for valuable insights on supporting teams through challenges, creating a safe space for expression, and the pivotal role of one-on-one meetings in fostering a supportive workplace!

Leadership 52

Leadership Consulting Communication Customer Success 52

Andreessen Horowitz

MAY 6, 2024

For example, it makes sense that athletes might be interested in sports drinks or workout equipment due to their career, but they may also be an avid reader , gamer or have an interest in web3. Customers can smell inauthenticity a mile away. But more importantly, it can help your audience believe you. It just does not make sense.

Technical Review 99

Technical Review Innovation Technical Cofounder Development Team Review 99