Intercom, Inc.

OCTOBER 13, 2020

Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences. New software engineers quickly learn that a lot of complexity arises from error handling. Balancing risks in machine learning development.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. The legal team isn’t there to slow R&D down.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

SaaStr

APRIL 13, 2025

Parker Conrad, founder and CEO of Rippling (and previously Zenefits), makes a compelling case that the “focus above all” mentality is not just limitingit might be fundamentally wrong for many businesses. Payroll in the UK, like many business processes, is complex and interconnected. ” The compound startup alternative?

Startup 152

Startup Sales Hiring Underperforming Technical Team Cloud 152

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? We hired everybody on our teams. We can look back at how Datadog scaled.

Scale 311

Scale Underperforming Technical Team Sales Hiring Engineering 311

SaaStr

NOVEMBER 8, 2022

How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . Stage 3: Employee Development. The Playbook For Building And Retaining A High-Performing Team .

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

FastSpring

APRIL 24, 2025

How new global laws like the European Accessibility Act will impact digital businesses. If you’re a founder, marketer, or product leader looking to grow your business while doing the right thing, this episode is a must-listen. It’s also good from a legal perspective for businesses. Is that a fair point?

Business 107

Business Software Review Underperforming Technical Team AI Search 107

SaaStr

NOVEMBER 26, 2019

sales team. Well, let’s go to the business school at Michigan.” I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. Want to see more content like this? Good afternoon.

Scale 290

Scale Sales Hiring Underperforming Technical Team Sales 290

SaaStr

OCTOBER 24, 2022

Developers act, think, and behave differently than your average customer. As an API-first company, WorkOS focuses on selling primarily to developers. Doing Business with Developers. Developers haven’t typically been the buyers in enterprise software, so why should you build for developers?

Outsourced Development 207

Outsourced Development Underperforming Technical Team Development Part-Time VPE 207

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 258

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 258

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? Now the Vice President of Product at Business Talent Group , she has honed her expertise into a set of best practices and published them in two books: UX for Lean Startups and Build Better Products. I started developing these exercises, and reproducing them in workshops.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. Gusto now serves 100,000 small businesses. Who was the highest engaged teams?

Scale 242

Scale Underperforming Technical Team Scaling Leadership 242

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 286

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 286

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ How we rethought our terminology.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

Neil Patel

FEBRUARY 15, 2021

WP Engine is one of the best managed WordPress hosting services out there for website owners wanting to take a hands-off approach to website management. WP Engine Compared to The Best Web Hosting for WordPress. If you believe in the adage that time is money, as we do, it is easy to justify WP Engine’s relatively costly plans.

Engineering 130

Engineering Technical Review Systems Review Software Review 130

Sales Hacker

JUNE 17, 2025

But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. Build the team that builds the company.” – that is part of your go-to-market strategy responsible for growth. That’s TriNet T-R-I-N-E t.com/ GTMnow. Now onto the episode.

AI 82

AI Technical Advisors Underperforming Technical Team Sales Hiring 82

User Pilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

FastSpring

JANUARY 23, 2025

If you own a SaaS or other digital product business such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog and youre looking to exit, you may have a lot of questions about how best to go about it. How selling an investment business is very different from getting VC funding.

Scale 119

Scale Entrepreneurship Scaling Underperforming Technical Team 119

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Should your sales engineers also implement the software? to be the sales engineer during the sales process and then stayed on with customer post sale to manage the implementation process.

Underperforming Technical Team 120

Underperforming Technical Team Technical Review Sales Hiring Scale 120

Stax

MARCH 16, 2025

As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. By pinpointing the exact reason for user churn, you can determine how to avoid it and ensure that your business continues to have strong profits. This helps alleviate confusion.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

BetterCloud

MAY 13, 2025

Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.

Headcount 52

Headcount Scale Underperforming Technical Team Scaling 52

Sales Hacker

SEPTEMBER 18, 2020

Their goal is to build a cohesive revenue engine with ever-growing disjointed parts. That’s why I’ve built out the Revenue Engine Framework to help drive you to success. Revenue Engine Optimizers Focus on the Entire Customer Lifecycle. PEAS explains the what of the Revenue Engine. This is the how of the revenue engine.

Technical Review 137

Technical Review Development Team Review Systems Review Engineering 137

SaaStr

NOVEMBER 7, 2023

There’s an assumption that as a founder or Head of Product, you need a deep understanding of the business domain your users are in — how they think and want to work, regulatory and reporting requirements, etc. To build an app for that industry, you need to know a business to build SaaS for it. #2 What’s the data model?

Generative AI 286

Generative AI AWS Artificial Intelligence AI 286

Intercom, Inc.

JANUARY 26, 2022

In today’s modern age, support teams simply need to redefine what being “personal” means. At Intercom, our mission has always been to make Internet business personal. But with the development of automation, like bots and contextual help content, we’ve significantly changed our perception of what being personal means.

Underperforming Technical Team 209

Underperforming Technical Team Customer Support Scaling Development 209

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. Attract and develop talent and invest in supporting resources like onboarding, sales enablement, and sales engineering.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. The second constituent there is the developer. Why do developers love SaaS products? The last kind of constituent here is investors and business owners.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Sales Hacker

FEBRUARY 17, 2021

Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. In other words, the partners balance out each other’s strengths and weaknesses. First, identify your team member’s strengths and weaknesses. Business case development and IT/tech strategy.

Underperforming Technical Team 130

Underperforming Technical Team CTO Hire CTO Coach Technical Review 130

Buffer Resources

AUGUST 2, 2024

But with all the bad comes so much good : the ability to share your life and work with billions of users all over the world, an outlet for creative expression, the possibility of monetizing your passion, and, perhaps, the most important of all: the ability to share and connect with family and friends.   Content, poof. Audience, bye-bye.

Social Media 113

Social Media Underperforming Technical Team Government Blockchain 113

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. What about team leads? When do I split my one team into two teams? How do I split one team into two? French engineer Max Ringelmann discovered social loafing in 1913, by asking a number of people to tug on a rope.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

SaaStr

OCTOBER 4, 2024

They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. But in talking to those businesses, Andrew realized that in reality, these small-business, e-commerce consumer stores he was setting out to help were doing everything manually.

Revenue 300

Revenue Scale Underperforming Technical Team Sales Hiring 300

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. They relied on a great product, with a passionate userbase that helped kickstart an organic growth engine which sold the product for them. Yes, Slack started off with no sales team.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. Application SaaS has matured and increasingly there are fewer niches available to build large businesses. In return, they will spend a certain number of hours per month with your team. Learnings on GTM.

Scale 286

Scale Sales Hiring Underperforming Technical Team Cybersecurity 286