SaaStr

JULY 27, 2022

Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Boterri’s company Accel invested in PayFit in 2017 and again in 2021. As of 2022, Payfit has reached unicorn status –– after raising $289 million in Series E, the company is now valued at $2.1

SMB 180

SMB Sales Hiring Scale B2C 180

Neil Patel

JULY 26, 2021

For example, many McDonald’s restaurants are franchises, meaning an owner (or group of owners, in some cases) pays McDonald’s to use their brand name, menus, logos, and other business assets. A few businesses that offer franchising options include: 7-Eleven Taco Bell Great Clips Ace Hardware. Lower Failure Rate.

Payment Methods 129

Payment Methods Business Sales Hiring Travel 129

OPEXEngine

JANUARY 13, 2021

From the middle: traditional tech companies, even hardware companies, are entering SaaS markets with new offerings and models. From the bottom: VC, PE, and angel investors are expected to continue strong investment in SaaS. Company culture: Remote work opens some of the barriers to increased diversity.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

OpenView Labs

MARCH 24, 2021

Your company culture is created and reinforced by the words you use and your actions that back them up. “Your company culture is created and reinforced by the words you use and your actions that back them up.” Invest in training and coaching. Sometimes the best defense is a good offense. More red flags.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

SaaStr

JULY 25, 2021

And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? And so those depending on the stage of company, those have varying factors. How defendable is the technology of the product or the business model?

Sales Recruiting 243

Sales Recruiting Sales Hiring Scale VP of Engineering 243

SaaStr

MAY 24, 2019

How does the product and what you invest in proactively need to change as you move into enterprise? What you need to know about hiring, firing, advisors, and culture. Why SaaS is your business model, not your mission. You go over and test it at scale with small businesses. What are the benefits of starting in SMB?

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

SaaStr

NOVEMBER 28, 2019

I remember talking to Belgium investors at the time and everybody said, look, enterprise software is dead, there’s no opportunity through investment. Felix : It was a lot easier to invest to convince customers and investors and so we actually, I mean more of a European way of scaling a company. I don’t understand.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Government 183

Chargify

APRIL 23, 2019

If you seem to be gaining traction, now would be a good time to solve the problem of recurring billing, which most SaaS business models rely on. After all, that monthly recurring revenue is the engine that makes a SaaS business work. Failure to focus on your business model. Scaling prematurely.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

SEPTEMBER 10, 2020

But you get paid the big bucks to own your business, to own your business model. And again, I made a big investment to make sure that we prepped and everything was amazing. And our thing at Appirio was you can’t deliver a great customer experience unless you’ve really invested in a great workforce experience.

Scale 179

Scale Sales Hiring Software Review Technical Review 179

OpenView Labs

JULY 17, 2019

Maybe the biggest CEO-specific responsibility is defining and holding the company culture. While vision and fundraising are obviously important, I believe that establishing and nurturing the culture of your organization is the number one thing a CEO can influence. It’s a broader and longer game when you’re the CEO.

Technical Review 40

Technical Review Sales Hiring Scale Software Review 40

SaaStr

JANUARY 10, 2020

And in the course of doing that, I think I really discovered and fell in love with SaaS as a business model and it really doubled down on my interest in data analytics. And that led me to co-founding a company called RJ Metrics in 2008 with my co-founder Jake Stein, who was also at Insight. The next time it gets a little easier.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

SmartKarrot

JUNE 15, 2021

Build Data Analytics into Your Company Culture. Make investments in training and ensure team members understand data importance. Building a data-driven culture does not happen overnight. It needs to be improved at a granular, cultural level. In today’s businesses the core idea is to make customers succeed.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SaaStr

MARCH 26, 2019

Speaker video: Stripe is really a set of developer tools for building and operating an online business. We work with hundreds of thousands of companies around the world on accepting payments, expanding globally, and increasingly on innovating their business models for the internet and for mobile. All right.

Scale 157

Scale Payment Services Payment Methods Scaling 157

SaaStr

JULY 20, 2021

The angel investors are people who invest their own money. These are people who have a bit of money, but the money they invest you is actually a substantial share to them. Think of the business model behind being an independent board member. You spend time with these companies you have very limited control over.

Underperforming Technical Team 238

Underperforming Technical Team Sales Hiring AWS Business Model 238

SaaStr

MARCH 27, 2019

What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn? What advice does Leyla give to young people considering whether to found a startup, join a startup or join a hyper-growth company? So what have been the biggest learnings for you?

Scale 136

Scale VP of Engineering Mobile Scaling 136

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. First, we’ll discuss what customer loyalty is.

B2B 109

B2B B2C Underperforming Technical Team Business 109

SmartKarrot

DECEMBER 16, 2021

A customer might continue to use a product out of sheer need or habit but won’t want to invest any further if service, support, and the purchase journey aren’t seamless. Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SaaStr

MARCH 18, 2019

Today, our users are fraud teams, support teams, finance teams, even the commerce teams at SaaS companies who are using our billing product for recurring business models. But the developer is the DNA in the company, and it comes from two places. All right. I’ve kind of depressed myself now.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. With advanced tools like Freshdesk , companies are not only able to serve their customers well but also curb churn.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. With advanced tools like Freshdesk , companies are not only able to serve their customers well but also curb churn.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaStr

APRIL 17, 2019

What does Steve believe is the right culture for devops teams? How can a CEO determine when is the right time to fundamentally invest in devops? Glassdoor had a business-to-consumer and a business-to-business. It was also as well a very provocative business model. Glassdoor has huge awareness.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

MARCH 30, 2022

For example, many companies chose to operate on a fully remote basis after the pandemic. Or, it might originate as an intrinsic reason, such as when Atlassian decided to move their business model to become a SaaS platform. Investing in a Product-Led Model. Prioritize velocity toward your goal, not speed alone.

Scale 227

Scale Sales Hiring Marketplace as a Service Construction 227

SmartKarrot

MAY 17, 2022

You need to invest in several things, including marketing, customer acquisition and retention, scaling, and aggressive hiring of top talents. Having a robust business model for handling this threat is helpful. This will not only slow your growth but will also impact your company culture.

Startup 10

Startup SaaS Payments Payment Services Sales Hiring 10

Neil Patel

MARCH 21, 2023

When someone asks how your business is going, you can tell them your customer feedback. Successful Entrepreneurs Set and Oversee a Positive Company Culture There may have been a time when company culture wasn’t important, but with social media and the 24-hour news cycle, your company and employees are always under scrutiny.

Entrepreneurship 92

Entrepreneurship Underperforming Technical Team Entertainment Company Culture 92

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. There’s investment arms all over the UK.

Technical Advisors 159

Technical Advisors Scale Sales Hiring Sales Recruiting 159

Neil Patel

DECEMBER 3, 2020

Email beats all other marketing channels and can generate $37 for every $1 you invest. A Great Company Culture. By choosing an email marketing agency to work with, you’re entering a business relationship with another business entity. So, before you proceed, check that their company culture fits with yours.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

Intercom, Inc.

APRIL 12, 2018

In the past year, we’ve invested in mature analytics and built an intelligence team to aggregate data and trends towards business opportunities and things that we should be building. One of the investments we’re making is carving out a proper user experience research function in our internal design team.

Business 215

Business Branding Startup Leadership 215

SaaStr

NOVEMBER 21, 2020

Harry Stebbings: Sorry, this is so unfair of me to go off schedule like this, but when you think back on only possible in the cloud, I think through every investment of mine is unbundling or bundling and try and very carefully be aware of which camp we’re in and why. Harry Stebbings: What does the word company culture mean to you?

SaaS Payments 252

SaaS Payments Scale Payment Services Payment Solutions 252

Clouded Judgement

AUGUST 2, 2023

Once a company has decided it wants to embark on the journey to become public, the first thing it must do is select a group of investment banks. At the end of the day each company only goes public once, while investment banks have taken hundreds (if not thousands) of companies public and have a wealth of experience to tap into.

Cloud 49

Cloud Marketing Banking Pricing 49

SaaStr

FEBRUARY 22, 2019

Nick Mehta: So, kind of run it as a cross-functional initiative, just like you have a cross-functional initiative for your culture or for your business model. ” Nick Mehta: Now, if they’re not, you can say should we invest in enablement to make them successful? You need one for your customers.

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

OpenView Labs

SEPTEMBER 5, 2019

Before Stripe, developers had to invest countless hours and dollars building infrastructure from scratch to carry out straightforward tasks like accepting payments and moving money around the world. Complex Use Cases: Typically, the more complex a use case or business model is, the more differentiated our product is.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SmartKarrot

APRIL 21, 2022

They look to transform the company culture and set the engagement process for the strategy. CCO looks to drive the company from a traditional point of view to a customer-centric focus. CDO (Chief Digital Officer) – Accountable for generating new business opportunities and growing revenue from the company’s digital assets.

Government 10

Government Sales Hiring Cybersecurity B2B 10

SmartKarrot

APRIL 21, 2022

They look to transform the company culture and set the engagement process for the strategy. CCO looks to drive the company from a traditional point of view to a customer-centric focus. CDO (Chief Digital Officer) – Accountable for generating new business opportunities and growing revenue from the company’s digital assets.

Government 10

Government Sales Hiring Cybersecurity B2B 10

Sixteen Ventures

DECEMBER 31, 2019

Every company has an initial catalyst for investing in Customer Success. For many companies started without Customer Success as their purpose, that initial catalyst will usually be a high churn rate. Back to Table of Contents|. Evolving Customer Success Catalyst. they’ll have a harder time. That hurts both of you.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

So we have a dual business model, on one side, the SaaS, and then on the other side of the financial income. Jeppe Rindom: I think we’ve reached our product market fit, the business model works, the acquisition economics work as well. And that’s really what we invest in right now.

Scale 124

Scale SaaS Payments SMB Sales Hiring 124