Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Scaling Revenue in 2022: What’s the Same and What’s Different? If you haven’t already, sign up here for tickets before we sell out.

Scale 243

Scale Sales Hiring Marketplace as a Service B2B 243

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 79

Marketplace as a Service AI Search Social Media Customer Support 79

SaaStr

NOVEMBER 21, 2022

An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Let’s examine how an ICP focus has helped two businesses win in a competitive marketplace. . Brex then scaled its payments business quickly. Just like a boat needs an anchor, your SaaS process does too.

Payments 189

Payments Payment Methods Embedded Payments Scale 189

SaaStock

MARCH 26, 2019

As we have showcased in previous pieces, there are many reasons to be excited about the Latin American SaaS ecosystem. Not only is the region producing superstar SaaS contenders, but the interest from local and international VCs is increasing. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OPEXEngine

MAY 18, 2021

We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 83

Social Media SaaS Marketplace as a Service Communication 83

How To Buy Saas

MARCH 23, 2024

CRM software helps sales and service teams to satisfy and retain customers easily. There are two popular brands used in the CRM and customer service space – Zendesk vs Freshdesk. It equips the sales, marketing, and customer service teams with the necessary tools.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Scale 52

FastSpring

DECEMBER 12, 2022

FastSpring: Merchant of Record for global SaaS companies. 9 other international payment gateways for SaaS and non-SaaS businesses. FastSpring handles everything from maintaining high authorization rates to paying end-of-year consumption taxes for SaaS companies. FastSpring: Merchant of Record for Global SaaS Companies.

Payment Services 145

Payment Services Merchant Services Payment Methods Payment Solutions 145

FastSpring

FEBRUARY 9, 2021

With that in mind, we’re going to detail captive pricing below, with an eye towards how it also plays a part in SaaS platforms and products. How Captive Product Pricing Works in SaaS. The core product serves as a great way to build brand loyalty and customer satisfaction, allowing additional products to increase value further.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83

FastSpring

FEBRUARY 9, 2021

With that in mind, we’re going to detail captive pricing below, with an eye towards how it also plays a part in SaaS platforms and products. How Captive Product Pricing Works in SaaS. The core product serves as a great way to build brand loyalty and customer satisfaction, allowing additional products to increase value further.

Pricing 78

Pricing SaaS Payments Payments Payment Methods 78

OpenView Labs

JANUARY 5, 2021

The good news is that there are lots of fantastic virtual SaaS conferences coming up that’ll still offer the chance to meet new people and grow. And growth should absolutely be everyone’s focus in 2021—the SaaS industry is on track to hit its estimated $37.9 And the free coffee. We really miss the free coffee. SaaStock Remote.

SaaS 83

SaaS Blockchain Marketplace as a Service Entertainment 83

User Pilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To see how Userpilot helps SaaS companies grow, book the demo! It involves selling more of a business’s existing products or services to its current market.

Acquisition 95

Acquisition Scale Marketplace as a Service Onboarding 95

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

User Pilot

FEBRUARY 28, 2023

In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS. It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. Product or service customer experience feedback surveys What are they?

Marketplace as a Service 96

Marketplace as a Service Churn Onboarding Engagement 96

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Neil Patel

MARCH 2, 2021

For businesses, this means it’s crucial to find ways to set your brand apart from competitors. Brand Awareness. Generate traffic and build hype around your brand through customer reviews. Consumers want to know they can trust your brand , so who better to rely on than happy customers? Purchasing Decisions. Customer Trust.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Neil Patel

FEBRUARY 4, 2021

You may not know that behind the Neil Patel brand is a powerful and growing network of digital marketing agencies with offices around the world. NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Stax

JANUARY 22, 2024

Consider the following: Merchants are the sellers, businesses, or service providers seeking payment for their offerings. Business size and transaction volume Consider whether the payment solution aligns with the scale of your business and anticipated transaction processing volume. What is a Payment Gateway?

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Over the past few years, Gainsight has grown its revenue more than 1,000% and increased its customer base with brands such as Adobe and Workday.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. Because I had a background in SaaS, I had the opportunity to join the team.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Chart Mogul

DECEMBER 5, 2017

Find out how they tackle optimizing their SaaS pricing for customers -- from tiny online stores to high-volume multi-channel sellers. Designing and defining the pricing for your SaaS product may be one of the most difficult aspects of building a subscription business. By what metric should my pricing scale?

Pricing 70

Pricing Scale SaaS Marketplace as a Service 70

User Pilot

APRIL 25, 2024

If you are seeking insight into how marketing research can influence the trajectory of your SaaS, then you have come to the right place! This process helps you understand what motivates your customers, enabling you to tailor your products and services to minimize risks from the start.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

ProfitWell

MARCH 27, 2020

This is especially true for software products, including SaaS, which can have a steeper learning curve than other products. Why SaaS products need strong knowledge bases. For many businesses, it may be fine but SaaS companies rely on getting customers up to speed quickly and keeping them around for as long as possible.

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Tell me, how did you make your way into what I call the wonderful world of SaaS, but come to me the killer head of marketing at Pilot today? Happy to be here.

SMB 174

SMB Scale Startup Marketplace as a Service 174

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. User documentation is any form of documentation intended for the end-user of a product or service. Importantly, it can also help you create common terms of reference and start building a clear brand identity. What is user documentation?

Management 85

Management Technical Review Software Review Customer Support 85

Sales Hacker

APRIL 1, 2021

If you’re an OEM or selling physical products, this one’s for you (sorry, SaaS folks). McKinsey notes that B2B decision-makers are pushing to e-commerce and e-commerce-like sales cycles, and up to 80% prefer either digital self-service tools or to contact teams remotely. But that might mean overlooking a golden opportunity.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. You clicked on the right guide.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Andrey explains why embracing the professional services sector in a unique way has paid dividends.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Point Nine Land

AUGUST 17, 2021

I came to the conclusion that a 9 second Loom video , although on brand, didn’t feel like a sufficient intro to me and the things I will be working on at Point Nine. Alongside Christoph, I’ll also be looking at everything SaaS and hope to one day release a napkin! Hi everyone, David here! So, here are some of the answers.

Venture Capital 97

Venture Capital Startup Trends Marketplace as a Service 97

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10