Intercom, Inc.

MAY 13, 2022

Oftentimes a good customer service experience starts with developing a sound process. With ticketing workflows that put the emphasis on conversations not tickets, customer support teams now have the ability to categorize, prioritize, and assign issues as they arise. What is a customer service process? Messenger-based customer service.

Underperforming Technical Team 129

Underperforming Technical Team Customer Support Technical Support Churn 129

ChurnZero

FEBRUARY 21, 2022

Here’s a standard customer advisory board definition: a customer advisory board is a group of trusted, hand-picked customers or influencers brought in by a business to be thought leaders and help the company gain key insights into their customer base. Plus, feedback like this can help you develop and deliver better products in the future.

Underperforming Technical Team 98

Underperforming Technical Team Branding Advertising Retention 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

MARCH 7, 2024

Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. AI writing assistants help teams make their microcopies concise but informative and engaging. The latter is only limited to user behavior within the product. User churn rate.

Engagement 97

Engagement Metrics Underperforming Technical Team Scale 97

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Neil Patel

OCTOBER 29, 2020

The bad news is that marketers waste 37 to 95 percent of their marketing budget. You’ll want to break each of these areas down in enough detail so you (and your team) can work with each of these areas properly. G2 has a really helpful way of defining these, so I’m going to paraphrase their definition here.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Incredo

NOVEMBER 21, 2019

And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort. In our case, we needed to invest a lot in product development. But is your website ready?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 256

Sales Recruiting Sales Hiring Scale VP of Engineering 256

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 100

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 100

Casey Accidental

OCTOBER 20, 2020

Google, for example, has an ads business, a vertically integrated hardware business for the Pixel and Google Home, a developer platform in Google Play, an enterprise SaaS product in Google Cloud, consumer subscription with YouTube Music and YouTube TV, and many light marketplaces like Google Shopping and Google Flights. Consumer Branding.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Sales Hacker

DECEMBER 1, 2020

If you missed episode 137, check it out here: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi. The role of branding in marketing [19:27]. The role of branding in marketing [19:27]. Building and leveraging a differentiated brand as a growth amplifier [22:29]. Subscribe to the Sales Hacker Podcast. Great author.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

Chart Mogul

OCTOBER 29, 2020

Schremser tells us the story of how the Usersnap team turned churn analytics into a powerful tool to improve their product. It highlights the bottlenecks and weaknesses of your brand’s customer experience. It highlights the bottlenecks and weaknesses of your brand’s customer experience.

Churn 74

Churn Underperforming Technical Team Development Technical Review 74

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The definitions above have shown you the basic distinctions. Its goal is to build mutually beneficial relationships with everyone interacting with the brand.

User Experience 89

User Experience Underperforming Technical Team Customer Lifetime Value Retention 89

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Underperforming Technical Team 72

Underperforming Technical Team Benchmarks Onboarding SaaS 72

Sales Hacker

AUGUST 11, 2023

I’ve had about two months now to process the news, and couldn’t be more excited to hit the gas pedal on the new brand. Ang McManamon is a tenured sales leader who puts culture first, helps build high performing SaaS teams, and executes with urgency across all areas of an organization.

Scale 63

Scale Leadership Sales Hiring Sales 63

Casey Accidental

JANUARY 2, 2018

I receive a lot of questions about growth teams. Is this marketing being re-branded? Who does this team report to? When do I start a growth team for my business? The traditional definition above is qualitative, and if you’re like me, you like to have data to answer questions. Growth teams don’t create value.

Underperforming Technical Team 111

Underperforming Technical Team Scale Retention Engineering 111

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! That’s the definition of being early. When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity. Get tickets here.

Sales Hiring 337

Sales Hiring Underperforming Technical Team SaaS Headcount 337

Full Session

JANUARY 5, 2023

Many website visitors will evaluate the quality of your business, product, service, and brand within a few seconds. Your brand should develop a customer-centric marketing strategy to provide an optimal user experience to your website visitors. In addition, you can enhance the credibility and trustworthiness of your brand.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52

Neil Patel

NOVEMBER 28, 2020

And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. Such agencies work with a team of experts and the other characteristics I’ll discuss below.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

User Pilot

MARCH 31, 2022

Essentially, a product tour is a series of tooltips designed to introduce a brand new user to the key features of your product. The ‘developer’ way: Javascript, HTML, CSS. Showcase your brand personality. Crowding tooltips means poor UX. Don’t rely on tooltips to compensate for a bad UI.

Onboarding 95

Onboarding Underperforming Technical Team SaaS Compensation 95

ChurnZero

FEBRUARY 21, 2022

Here’s a standard customer advisory board definition: a customer advisory board is a group of trusted, hand-picked customers or influencers brought in by a business to be thought leaders and help the company gain key insights into their customer base. Plus, feedback like this can help you develop and deliver better products in the future.

Underperforming Technical Team 52

Underperforming Technical Team Branding Advertising Retention 52

Chart Mogul

OCTOBER 29, 2020

Schremser tells us the story of how the Usersnap team turned churn analytics into a powerful tool to improve their product. It highlights the bottlenecks and weaknesses of your brand’s customer experience. It highlights the bottlenecks and weaknesses of your brand’s customer experience.

Churn 52

Churn Underperforming Technical Team Development Technical Review 52

Neil Patel

APRIL 7, 2021

The book delves into a new approach for occupying a position in a consumer’s mind, one that mirrors a brand’s strengths and weaknesses, in addition to those of its competition. A brand legend in his own time, Al Reis is credited with retuning the idea of positioning to the marketing mainstream. Contagious: Why Things Catch On.

Marketing 128

Marketing Underperforming Technical Team Growth Hacking Social Media 128

Neil Patel

MARCH 9, 2021

The biggest brands in the world understand one simple truth: Not all leads are created equal. Having the ability to find and convert high-quality leads is what keeps these brands successful. Before we dive deep into the metrics and methods you’ll use, let’s establish a baseline definition of lead scoring. What is Lead Scoring?

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

OpenView Labs

JUNE 26, 2019

I find myself answering a similar set of questions about how to build a developer community the right way on a daily basis, so I hope this article is helpful to those looking building a community around their product, project or company. Building a successful developer community is not an easy task. Community is a powerful thing.

Underperforming Technical Team 40

Underperforming Technical Team Development Social Media Engagement 40

SaaStr

JUNE 4, 2019

When I left it was six and a half thousand, so that was definitely a fun ride. Definitely recommends their software if you’re in the market for hiring in a better way and helped them from series A through C. You definitely don’t want jargon in your messaging. From there I went to OpenTable. Where do we want to go to?

Sales Recruiting 185

Sales Recruiting Scale Underperforming Technical Team Pricing 185

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

SaaStr

JULY 29, 2019

What Order Should You Hire Your Management Team In? #4. They don’t go meet prospects in person, which is bad enough … because the competitor that does wins the deal. You’ll never look back and regret segmenting your CS team too early. Or adding an EMEA CS team too early. Toxic employees are bad enough.

Sales Hiring 195

Sales Hiring Venture Capital Scale SaaS 195

Neil Patel

SEPTEMBER 22, 2020

For that amount, you can look forward to a big team entirely focused on your results. Founded in 2009, they’ve been constantly expanding their team and services. At this stage, they’re well known for providing top-notch Pay Per Click, Social Media Management, Conversion Rate Optimization, SEO, UH/UI Design, Web Development services.

Sales Hiring 144

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 144

InsightSquared

MARCH 8, 2019

Over the past 16 months, I’ve worked really hard to build a brand for myself amongst my colleagues as a go-getter, team player, and someone who will spend an unlimited amount of time trying to overcome whatever challenges stand in front of me. Having a go-getter or team player mentality, unfortunately, accounts for $0 in the comp plan.

Underperforming Technical Team 106

Underperforming Technical Team Sales Sales Enablement Engagement 106

ChurnZero

AUGUST 25, 2021

Promoters are going to stick with your brand or company, and they’re going to want to bring their friends or colleagues on board, too. Like mentioned above, passives are not only open to alternatives but often likely to switch brands. All of that means that your detractors may have more of an effect on your brand than your promoters.

Scale 98

Scale Underperforming Technical Team Benchmarks Pricing 98

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

SaaStr

JANUARY 28, 2020

There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. If something bad happens, you’re going to have to cut your burn, probably. What do you do with that lightly toxic person on your team? Any thoughts?

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does PagerDuty think about brand marketing? In terms of tone, what is the right tone to approach the broader team with?

Scale 187

Scale Underperforming Technical Team Leadership Branding 187

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 116

Payment Methods Marketing Payments SaaS Payments 116