Intercom, Inc.

JUNE 13, 2018

You can’t just lock yourself in a room or outsource it to some agency. A bad version of this opportunity is spending half of your annual marketing budget on sponsoring a conference closing party. When you’ve started to see some success in your early events, it can be tempting to outsource your events to ramp things up.

Branding 205

Branding Outsourced Development Scale Travel 205

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Sales Hacker

OCTOBER 22, 2017

Modern sales teams need competent professionals with a variety of talents, skills and abilities. But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? Sales teams rarely operate as a one-person army.

Underperforming Technical Team 106

Underperforming Technical Team Outsourced Development Development Social Media 106

SaaStock

FEBRUARY 13, 2019

See our agenda and book tickets here. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. The online platform has a range of functionalities, including e-signature, e-contract, and digital evidence presentation, among others. Notey Labs.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. They’re the leading booking management platform for doctors. Yeah, maybe as an introduction, who of you have already booked an appointment through Doctolib?

Sales Recruiting 125

Sales Recruiting SMB Scale Sales Hiring 125

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Intercom, Inc.

FEBRUARY 20, 2020

The keyword here being “negative” A new book by Buster Benson suggests that, when approached with a positive mindset, arguments can be opportunities for understanding, for new ideas, and ultimately for growth – if we’re willing to check our natural physical reactions and lean into the moment, that is. Our chests tighten.

Underperforming Technical Team 232

Underperforming Technical Team Technology Social Media Outsourced Development 232

Intercom, Inc.

JUNE 7, 2018

This wasn’t just a line item on a goals sheet; it was written into Sean’s contract. Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. Developing a growth culture at Dropbox.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. They’re the leading booking management platform for doctors. Yeah, maybe as an introduction, who of you have already booked an appointment through Doctolib?

Sales Recruiting 111

Sales Recruiting SMB Scale Sales Hiring 111

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity. I was a software developer, a product person. Get tickets here.

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

Intercom, Inc.

APRIL 8, 2021

Joel Friedlaender is the founder of Cliniko , a practice management software for clinics and allied health practitioners to manage their scheduling and booking, patient records, invoicing, and more. My background is as a software developer, and I’ve been doing that for just over 20 years. Joel Friedlaender: Sure. Dee: Yeah.

Healthcare 212

Healthcare Outsourcing Services Underperforming Technical Team Outsourced Development 212

Neil Patel

APRIL 12, 2021

Develop a Business Plan. Identify your key team members, the roles they play, and why they’re right for the jobs. Here’s an example from OwlCrate, a popular book subscription box. Though the overarching theme is “books,” they further narrow it down every month. Company Overview. Key Personnel. Which is best?

Outsourcing Services 135

Outsourcing Services Payment Methods Subscription Payment Features 135

User Pilot

AUGUST 26, 2024

There are three main data capture methods: manual tracking, auto-capture and outsourcing. Let’s discuss these benefits in detail: Improve business decision-making : By tracking how customers interact with your software, it becomes easier to spot which features are resonating with customers and which ones are underperforming.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

Sales Hacker

DECEMBER 4, 2020

A sales dashboard gives your team a fast and efficient way to see all the data that is most important to doing their job effectively. Most customer relationship management (CRM) tools have the built-in ability to create dashboards for your team. Your dashboard should consist of KPIs or metrics that define success for you and your team.

Underperforming Technical Team 135

Underperforming Technical Team Sales Data Metrics 135

SaaStr

FEBRUARY 25, 2020

If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. They got a verbal, they’re like, we’re going to get a contract this is a scrape. Maybe, maybe not.

Scale 240

Scale Underperforming Technical Team Sales Hiring Software Review 240

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. We got sales leads.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. We talk about his reasons for writing a book on this topic, his friendship with the late Clay Christensen, and get some further insight on his career so far.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Book the demo! Want to see how Userpilot can help you find market gaps?

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Sales Hacker

DECEMBER 1, 2022

I’ve been an SDR , an SDR director, and now run a sales team at a startup. I’ve seen both kinds, and they can lead to a number of issues with imbalanced books. I’ve seen both kinds, and they can lead to a number of issues with imbalanced books. Why the old models hurt your sales team’s attainment. Introducing….

Technical Review 100

Technical Review Underperforming Technical Team Outsourced Development Education 100

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Its often blended with a self-service model, like when a website prompts users to sign up for free or book a demo first. What does “Qualified really mean for your team?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 131

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

Buffer Resources

OCTOBER 24, 2023

  Agencies that were good at providing technical assistance or managing paid channels left clients, like my employers and other businesses we worked with, hanging when it came to content strategy and development.  After all, most leads consume three to four pieces of content from a vendor before engaging with their sales team. 

Outsourcing Services 123

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 123

Sales Hacker

NOVEMBER 18, 2020

According to a survey by Salesforce last year , the top 20% of sales teams last year are almost 3x more likely to say they have been focusing on personalizing customer interactions. Now, imagine how your prospect feels when, after the barest of discovery , you pull out a full battery of high-priced solutions and long-term binding contracts.

Sales Hiring 131

Sales Hiring Underperforming Technical Team Sales Social Media 131

Sales Hacker

MAY 9, 2019

Create a 2-Page Contract and Get Mutual Commitment [TEMPLATE PROVIDED]. Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. Bookings vs. Cash collections. Plan Compensation for Onboarding and Training.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Sales Hacker

JANUARY 9, 2019

I help my clients learn how to scout, hunt and harvest whales– companies that can sign contracts 10x to 20x the size of my clients’ current average deal size. It’s much easier to go with a safe solution (maybe the incumbent, or let an inside team do the project instead of outsourcing it) or simply stay with the status quo.

Outsourcing Services 86

Outsourcing Services Outsourced Development Payment Services Underperforming Technical Team 86

Unbounce

SEPTEMBER 2, 2024

Basically, if you already have the tools and experience at your disposal, then you can easily spin up a landing page at little-to-no cost.But if you’re just starting out with landing page design , or you’re looking to outsource creation or get a helping hand, then the price will increase accordingly. Image courtesy Zola.

Pricing 90

Pricing Outsourcing Services Outsourced Development Underperforming Technical Team 90

Intercom, Inc.

MARCH 4, 2021

I’m self-taught with coding, and I have a great connection with youth, so I was lucky enough to get a contract in the New York City public schools on an afterschool basis. At that time, I had my own full-time business in contracting. I lost that contract.” So, they started losing dozens of contracts.

Outsourcing Services 152

Outsourcing Services Outsourced Development Business Scale 152

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. I immediately left the office, went home, packed a bag, went the airport, booked flights, showed up there at mid night, met with the individual. Want to see more content like this session?

CTO Hire 177

CTO Hire Travel Underperforming Technical Team CTO Coach 177

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

Sales Hacker

MARCH 7, 2018

Below, I’m going to dive right into the top 7 habits a Sales Development Rep (SDR) should develop. The Sales Development Representative (SDR) is quite the professional paradox. 7 Habits a Successful SDR Must Develop: Own your time. Develop a curious and patient mindset. Opportunity (aka demo booked).

Underperforming Technical Team 96

Underperforming Technical Team Outsourcing Services Outsourced Development Communication 96

Neil Patel

SEPTEMBER 24, 2020

Our team at Neil Patel Digital has reviewed the five best Facebook ad agencies to help you master advertising on the platform. Additionally, our team of experts – top-level and in-house marketing managers – are well-versed in what clicks and what doesn’t on a social media platform like Facebook. We don’t claim this, Inc.

Outsourcing Services 105

Outsourcing Services Social Media Scale Outsourced Development 105

Sales Hacker

MARCH 16, 2020

The 2016 Sales Development Benchmark Report indicated that SDRs who leveraged a triple touch approach (phone, email, LinkedIn) had a 28% higher SQL conversion rate than SDRs who only used phone and email. Using, “ Did I catch you at a bad time ,” makes you 40% less likely to book a meeting. Hey [First Name].

B2C 127

B2C Technical Review Social Media Underperforming Technical Team 127

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 102

Underperforming Technical Team Sales Hiring Consulting Software Review 102

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. How to transition your CSMs’ book of business with Alli Tiscornia, CCO, ChurnZero. Prepare as much as you can upfront.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Neil Patel

APRIL 22, 2021

One of the main reasons why most landing pages and sales pages are not converting leads into customers is a weak call to action with no sense of urgency. Developing a sense of urgency versus being pushy is a fine line. Music Law Contracts also evokes curiosity in their call-to-action button. Tactic #1: Selling the Trial.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Sales Hiring Telecommunications 145

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. If you want to see Userpilot in action you can start a free 14-day trial or book a demo. However, their usage limits are low, as are UserGuiding analytics.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

Neil Patel

APRIL 20, 2021

That’s because Seth Godin has written over 20 bestselling books. In the book Influence: The Psychology of Persuasion , author Robert B. The viral effect of bad customer service is alarming. 66% of customers who experienced negative (bad) customer experience want to discourage others from buying from that company.

Sales 141

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 141