ChurnZero

DECEMBER 9, 2020

A value of 100 is the peak popularity for the term. A value of 50 means that the term is half as popular.). If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need.

Customer Success 98

Customer Success Consulting Churn Trends 98

Valuize Consulting

DECEMBER 21, 2022

We’ve compiled our top 5 most-read customer success blog posts of the year that reflect the key priorities for the industry in 2022 and give us a glimpse into the trends that will be shaping the domain in 2023. 3 Expert-Backed Reasons Why Net Dollar Retention Is Your Most Important Customer Lifecycle Metric. Read Article.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

SaaS Metrics

NOVEMBER 23, 2021

The value of partnering with an MSP is already well-known by IT professionals. The post 3 Metrics That Determine The Value Of Managed IT Partnerships first appeared on SaaS Metrics. Still, it is also essential to establish what they.

Metrics 52

Metrics Management Scaling SaaS 52

SaaStr

AUGUST 13, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Top Tips to Drive Down Churn in The Early Days 5 Interesting Learnings from Atlassian at $3.2 SaaStr 680: The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin  2.

Scale 246

Scale Churn Scaling Metrics 246

Valuize Consulting

DECEMBER 23, 2021

We’ve compiled our top 5 most-read CS & SaaS blog posts of the year that reflect the key priorities for the industry in 2021 and give us a glimpse into the trends that will be shaping CS in 2022. What’s The Real Difference Between Customer Outcomes and Customer Value? Read Article.

Customer Success 52

Customer Success Scale Leadership Retention 52

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. For Entrepreneurs by David Skok is a blog for entrepreneurs that publishes some of the best content on customer success. Intercom Blog. Zendesk Blog. The Picture CS blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

SaaStr

SEPTEMBER 3, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Next Great SaaS IPO is Officially Coming: Klaviyo The Official Guide to SaaStr Annual 2023 Parties and Side Events!! SaaStr 683: How To Live Your Values While Building A Unicorn with Notion, Motive, and Incredible Health  2.

AI 238

AI Startup Scaling SaaS 238

SaaStr

APRIL 20, 2024

Efficiency gained from AI may not necessarily lead to cost savings, as companies tend to reinvest in higher-value areas. Word-of-mouth marketing is the most effective channel for acquiring customers, followed by Google and the company blog. Bad hires are always the fault of the founder or hiring manager, not the hire.

Sales Hiring 278

Sales Hiring Startup Marketing Technical Review 278

SaaStr

NOVEMBER 13, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Datadog, ZoomInfo, Atlassian, AWS: Epic Growth — But Some Real Headwinds For The First Time. SaaStr 606: Your Real Valuation: How Focusing on Delivering Customer Value Generates Business Value with Gusto Co-Founder Josh Reeves. ?.

Sales Recruiting 248

Sales Recruiting AWS Compensation Enterprise 248

OPEXEngine

OCTOBER 29, 2019

Today, I’m looking at how you can determine the most appropriate value metric for pricing your SaaS product. WHAT IS A VALUE METRIC? A value metric is the metric that best correlates with where your buyer perceives value from your service. Note: I said buyer, not user ).

Metrics 40

Metrics SaaS Pricing Social Media 40

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. With a dizzying number of SaaS metrics—from acquisition costs and account expansion to customer churn and satisfaction—all vying for headspace, CCOs must focus on the measurements that really matter. To find out who wins, check out the recap.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

JUNE 19, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from Sprout Social at $240,000,000 in ARR. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from Sprout Social at $240,000,000 in ARR.

CTO Hire 230

CTO Hire CTO Sales Hiring Innovation 230

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

SEPTEMBER 12, 2023

Tie compensation to these metrics to incentivize performance. 2 Cold Emails I Funded For Millions Cold emails to investors can work if they are personalized, compelling, and show early traction or metrics that demonstrate a clear opportunity. NPS is A Great Core Metric. Corporate Blogs Always Work. I Was Wrong.

Sales Hiring 253

Sales Hiring Technical Advisors Compensation Outsourced Development 253

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 85

Retention Metrics Strategy Scale 85

SaaStr

JANUARY 10, 2024

What do we value?” ” Mistake #2: Not Building the Right Leadership Team A mistake CMOS often make, especially during hyper-growth phases, are compromising on the principles or core values of the company during the hiring phase. Compromising on hiring principles and values. I just don’t know which half.”

Sales Hiring 272

Sales Hiring Scale Technical Review Leadership 272

SaaStr

MAY 7, 2020

Corporate blogs almost always work. Corporate Blogs Always Work. To the value they provide at their company. Not vanity metrics. You don’t need to write the same boring blog post on Work From Home. Only do what adds true value. That can be your entire podcast or blog series. To their job.

Content Marketing 232

Content Marketing Investment Metrics Marketing 232

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Annual contract value (ACV) builds companies, but net revenue retention sustains them. Customer success is no exception.

Sales Hiring 253

Sales Hiring Customer Success Scaling Construction 253

Blulogix

MARCH 25, 2024

Enhancing Financial Reporting and Analysis: Comprehensive Financial Dashboards: Use financial analytics platforms that offer dashboards and reporting tools, giving businesses insights into key financial metrics, subscription metrics, and customer lifetime value.

Payment Services 83

Payment Services Payment Features Payments B2B 83

SaaStr

DECEMBER 29, 2023

Q: As you scale, how metrics-oriented should the company be? ARR asks Jason how he sees the best companies steering into metrics and KPIs to drive performance at a leadership level. Some of his team are more metrics-oriented while others aren’t. Fire anyone that isn’t metrics-oriented. Literally,” Jason says. I doubt it.”

Scale 255

Scale Sales Hiring Customer Success AI 255

Totango

FEBRUARY 23, 2024

From the key responsibilities of each role to activating and deploying the flywheel to the most important metrics to measure, Karen discusses all the hottest topics about this compelling collaboration. You want to demonstrate the value of your product or service to help your customers achieve their business outcomes.

Scale 91

Scale Customer Lifetime Value Acquisition Customer Success 91

SaaStr

APRIL 14, 2023

Mistake #2: Labeling The Value Prop Too Soon Founders at this stage often don’t know enough about their customers to define the value prop, so don’t be so quick to nail it down and say, “This is what our value prop is.” The “right time” for sales efficiency metrics is unique to the company.

Development Team Review 242

Development Team Review Technical Review Underperforming Technical Team SMB 242

Tom Tunguz

MARCH 3, 2020

The 9 Disciplines of Great SaaS Companies remains one of the most popular posts on marketing on this blog. The value of this framework is two-fold. product content: the website, blog, whitepapers that describe the product. What is the sophistication of metrics to measure success? Where does the company play?

Underperforming Technical Team 291

Underperforming Technical Team Marketing Scale Social Media 291

Blulogix

APRIL 11, 2024

This blog post covers the best practices for mastering channel business management, highlighting the importance of establishing clear processes and guidelines for a fruitful collaboration with channel partners. These partnerships can extend your market presence, leverage local expertise, and provide customers with value-added services.

B2B 84

B2B Subscription Payment Features Scale 84

SaaStr

DECEMBER 14, 2022

In 2022, SMBs have had to develop strategies that drive the most value and be more efficient with their capital. But by adding value and helping with growth, you can convert those free customers into paid users (HubSpot, for example, currently boasts one million weekly active users of their CRM). This pace cannot be sustained forever.

Scale 245

Scale SMB Scaling Innovation 245

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. Customer Success Metrics that Matter.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. It is measured using various metrics. What is the Customer Lifetime Value and Why Does it Matter (in the long run)?

Engagement 87

Engagement Customer Lifetime Value Revenue Subscription 87

User Pilot

FEBRUARY 26, 2024

For each funnel stage, choose relevant metrics. Interest – when the customer starts researching the product to gather more information about its features and benefits, for example, from product-led content like blog posts, tutorial videos , or webinars. Marketing funnel analysis metrics. User persona examplerce: Miro.

Marketing 93

Marketing Sales Funnel Forecasting Customer Lifetime Value 93

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases.

Metrics 95

Metrics Customer Lifetime Value SaaS Pricing 95

Blulogix

DECEMBER 14, 2023

Demystifying UBP: Models and Metrics – A Deep Dive into Your Pricing Playground By BluLogix Team Welcome, B2B pioneers, to the playground of UBP models and metrics! Value differentiation: Ensure each tier offers enough additional value to justify its price point, or risk customers feeling stuck on the bottom step.

Pricing 52

Pricing Metrics Subscription Payment Features 52

Blulogix

MARCH 20, 2024

It’s an opportunity to reaffirm value, fortify relationships, and drive predictable revenue. Recurring & Usage Billing The Importance of Customer Renewals: Renewals are the heartbeat of the subscription model, directly influencing customer lifetime value and long-term company health.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Sales Hacker

NOVEMBER 10, 2023

Deliver value early – in the product and external to the product In the product The concept of delivering value early is not just a philosophy; it’s a quantifiable metric known as “Time to Value.” ” Rapid recognition of product value → increased customer loyalty.

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software Review 111

Software Review Scale Customer Success Innovation 111

User Pilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. This is the main question we explore in the article.

Social Media 85

Social Media Sales Funnel Acquisition Retention 85

Buffer Resources

AUGUST 29, 2023

At Buffer, not only are we writing and publishing blog and social media posts every day, we’re also a fully remote and distributed company. At larger companies, there are entire teams dedicated to editing blog posts and who focus on publishing — not so for us. Drafts and reviews Every piece of content is reviewed.

Social Media 97

Social Media Systems Review Content Marketing Metrics 97

Blulogix

DECEMBER 12, 2023

Instead, they’re empowered to take the wheel, paying only for what they use and driving their own value journey. Just pure, unadulterated value. It’s the ultimate pay-as-you-go experience, where customers feel valued, not exploited. They used fewer features than expected this month, and their bill reflects that.

Pricing 59

Pricing AI Search Subscription Payment Features 59

Blulogix

DECEMBER 27, 2023

Diverse Models and Metrics: The UBP landscape will become more diverse, with companies experimenting with different models and metrics to find the best fit for their specific needs. UBP Ecosystems: Companies will collaborate and integrate their UBP models, creating a seamless B2B ecosystem where usage drives value exchange.

Artificial Intelligence 59

Artificial Intelligence AI Search B2B Subscription 59