SaaStr

JANUARY 12, 2022

Indeed this was also my #1 mistake and the #1 I see from so many startups learning to go upmarket. Another top mistake SMB folks make trying to sell enterprise. A good reminder than as you go upmarket, having the slickest product, best UX, etc. So true, and such a huge mistake I made as a SaaS CEO. Often, in fact.

CTO Hire 273

CTO Hire Sales Hiring New CTO CTO 273

User Pilot

AUGUST 10, 2023

We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Mistakes to avoid when measuring product performance and engagement metrics: Following benchmarks only — set your own as each product is different. Understand growth over time.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

User Pilot

JUNE 7, 2023

The feedback gathered can show how customers feel about your feature and detect mistakes before rolling it out to the world. The post Feature Feedback Survey Template: Examples and Questions to Ask appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Get a Userpilot Demo now to begin.

User Experience 98

User Experience Banking Engagement Onboarding 98

User Pilot

AUGUST 13, 2023

Prioritization mistakes to avoid. Not involving key stakeholders is one of the common prioritization mistakes. Not recognizing your personal bias is another mistake. Mistakes to avoid in the feature prioritization process Here are a few common mistakes that product managers make during the prioritization process.

Scale 98

Scale Development Market Research Onboarding 98

User Pilot

MARCH 31, 2022

Tooltips best practices for good UX. UX writing should be concise. Crowding tooltips means poor UX. A common mistake is to bombard the user with a prolonged series of tooltips when the product itself needs fixing. When are tooltips NOT a good idea and will lead to bad UX. What do you write in a tooltip? Conclusion.

Onboarding 98

Onboarding Underperforming Technical Team SaaS Compensation 98

User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Known for its budget-friendly pricing , Rytr enables the creation of high-quality content such as blog posts, emails, and social media captions. Let’s dive in!

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

User Pilot

AUGUST 6, 2023

It also saves time and reduces mistakes. For starters, marketing automation enables marketing teams to streamline their processes by reducing human mistakes and eliminating inefficiencies. Effective marketing automation enables teams to deliver personalized experiences for different user segments.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

JANUARY 31, 2023

a personal message on a welcome page ) and using engaging UX patterns like checklists, guides, and gamification. A proven UX pattern for engagement. Tooltips are an excellent UX pattern to deploy within your product. Successful primary onboarding should help new customers realize the value of your product as quickly as possible.

Onboarding 98

Onboarding Underperforming Technical Team Software Review Technical Review 98

Neil Patel

AUGUST 22, 2020

You wonder what went wrong or if you made a mistake. If you deleted an old blog post, then links to that post aren’t going to work. User experience (UX). If your UX is bad either way, you will lose visitors. And sure enough, their desktop and mobile UX is fantastic. Your rankings drop. Why does this happen?

Mobile 145

Mobile User Experience Strategy Engineering 145

User Pilot

JANUARY 26, 2023

Don’t make accessibility an afterthought Many teams make the mistake of neglecting inclusivity and accessibility until the product is ready and only then tweak it for different users. Actions that lead to an inclusive product development process So how exactly do you go about designing inclusive products?

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

FEBRUARY 4, 2023

Freemium or paid, treat users the same One mistake that SaaS companies tend to make is to neglect their freemium users and only pay attention to paying customers. The post How to Wow a Customer and Win Their Loyalty [With Examples] appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Social Media 97

Social Media Software Review Growth Hacking Onboarding 97

User Pilot

APRIL 7, 2023

UX survey with Likert scale question in Userpilot. Try to avoid common mistakes that can lead to bad survey questions , such as leading or biased questions, double-barreled questions, or too personal or sensitive questions. How satisfied are you with our product? How would you rate the usefulness of our product?

Scale 96

Scale User Experience Underperforming Technical Team Scaling 96

Chart Mogul

JULY 8, 2020

Yet, it’s easy to find this kind of inconsistency with brands that do not have a well-defined voice, particularly when it comes to UX copy. Common UX Brand Voice Mistakes. If brand voice consistency is key in building out effective UX copy, it stands to reason that inconsistency is one of the biggest mistakes a company can make.

Branding 52

Branding Churn Underperforming Technical Team Retention 52

Neil Patel

SEPTEMBER 4, 2020

Picture this… You own a company that makes dog food, and your content marketing strategist is trying to generate a few content ideas about pet care for your blog. Here’s another example: You have a freelance copywriter writing for your new website and a UX specialist working on the design. They’re working separately.

Marketing 142

Marketing Business Underperforming Technical Team Content Marketing 142

User Pilot

MARCH 23, 2023

During onboarding, most SaaS companies make the mistake of stringing users along with long product tours and taking them through all 10 features of the product. Thank them for their review and acknowledge your mistakes without getting defensive. Not only is this stressful, but most customers end up forgetting all they’ve learned.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

MARCH 14, 2023

Unless by mistake, maybe. For example, Grammarly highlights all the additional kinds of mistakes and errors that the user could sort out if only they had access to the premium version. Limit the features offered in freemium plans What’s the chance that users will upgrade to a paid plan if the free one satisfies all their needs?

SaaS 98

SaaS Onboarding Benchmarks B2B 98

User Pilot

APRIL 7, 2021

In this article, we will be doing an overview of what user engagement metrics are, how to find your user engagement metrics, common mistakes in measuring user engagement, and of course, a big list of metrics. They are also helpful in avoiding common mistakes in measuring user engagement. Mistakes in Measuring User Engagement Metrics.

Engagement 92

Engagement Metrics Scale Benchmarks 92

Neil Patel

MAY 19, 2021

While Google penalties are designed to stop black-hat SEO tactics and other online rule-breakers, they can also happen to sites that made an honest mistake or did nothing wrong at all. If your site is penalized because of content errors or mistakes, you can often clear the issue up by modifying your site content.

Technical Review 130

Technical Review Engineering Communication Acquisition 130

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. “It’s high time we UX people stop moaning. “We at Intercom are still big believers in the product-first philosophy, so this post isn’t written to tell you that product-first is a mistake. We killed the blog. The end of navel gazing.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

User Pilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this blog , Christian Sculthorp of Agency Analytics says that his company cut churn by 30% when they started collecting and acting upon their NPS survey data. Source: userpilot.com.

Software Review 98

Software Review Churn Software User Experience 98

User Pilot

MAY 30, 2023

How do you avoid these mistakes? Avoid biased questions in your customer satisfaction survey One mistake people often make is writing survey questions that directly or indirectly influence specific answers. How confusing and unprofessional, right? The answer is simple – with user segmentation.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

AUGUST 10, 2023

However, Yaakov thinks that’s a mistake: “The journey begins with the very first interaction a potential user has with your brand – whether that’s seeing an ad, visiting your website, or hearing about you from a friend.” User onboarding best practices: use a template to map out your user personas.

Onboarding 96

Onboarding SaaS User Experience Scale 96

Chart Mogul

NOVEMBER 3, 2023

People make the mistake of listening too much to what blog posts or LinkedIn posts say. Pico focuses on growing Swan’s revenue by educating businesses about the revenue opportunities and UX potential behind embedded finance. It’s tempting to experiment with new trends, tools, and channels you come across.

AI Search 52

AI Search Benchmarks Venture Capital AI 52

User Pilot

AUGUST 11, 2022

But a common onboarding mistake is to get the user into a long product tour before they can experience the value of your product. However, a common mistake when implementing playbooks is not knowing how to handle automation. Tagging product features to track on Userpilot. User onboarding plays an essential customer success role.

Customer Success 98

Customer Success Management SaaS Technical Review 98

Baremetrics

NOVEMBER 21, 2021

Similarly, you can create a summary post of every new article on your blog to post it on Facebook and LinkedIn simultaneously. and you don’t want to have your app pulled over an honest mistake. Every time you release a new graphic on your site, these automation tools can schedule the release of the same content on Instagram.

Outsourcing Services 92

Outsourcing Services Marketing Social Media Sales Hiring 92

User Pilot

FEBRUARY 15, 2023

One product demo mistake is not giving users autonomy, so the element of choice in this example is a definite plus. The post Product Tour Examples to Drive Product-led Growth appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. A powerful call to action helps launch an effective tour.

Onboarding 98

Onboarding Education Engagement Social Media 98

ProfitWell

NOVEMBER 6, 2019

And building brand loyalty that lasts will make all the difference, which is why we’re eyeing Sprout Social’s blog post that's all about this concept. Which is why we’re pumped over this Sprout Social highlight, as well as resurfacing our blog piece on NPS and brand loyalty. An Appcues x PW live training.

Sales Recruiting 40

Sales Recruiting Mobile User Experience Advertising 40

User Pilot

SEPTEMBER 11, 2023

Through competitor analysis, you’ll learn the strengths and mistakes of your competitors and find opportunities for differentiation. The UX team will need to create the digital marketing materials while the marketing team prepares the press releases and other marketing content. What are their challenges and pain points ?

Scale 105

Scale Social Media Market Research Onboarding 105

User Pilot

DECEMBER 13, 2021

That can be a fatal mistake. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. What is a product adoption process? Many SaaS businesses confuse adoption with user acquisition.

SaaS 98

SaaS Onboarding Innovation Churn 98

User Pilot

MAY 1, 2021

There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. 6 mistakes to avoid when implementing a Voice of the Customer program. Let’s dive in!

Data 52

Data Social Media Technical Review Interviewing 52

User Pilot

NOVEMBER 28, 2022

If you have a high churn rate during or after the onboarding period, there are some common mistakes that you may be making: Irrelevant product tours. How to Minimize Churn in SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Book a demo call with our team and get started!

Churn 98

Churn Software Review SaaS User Experience 98

SaaStr

AUGUST 21, 2020

From Analytics to UX design, we’ve been working hard to put together sessions for everyone in your SaaS organization. Roundtable: UX for Cloud Applications with Shanae Ullman, Senior UX Designer at Boeing. 3 Mistakes Product Teams Tend to Make (And How to Avoid Them) with Zendesk SVP, Shawna Wolverton.

Scale 49

Scale Cloud Leadership Engineering 49

User Pilot

MARCH 23, 2021

This is a huge mistake. A common mistake with product walkthroughs is to make them too linear. The post How to Build An Amazing SaaS Product Walkthrough (with Examples) appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Everyone hates product tours!

Social Media 98

Social Media SaaS Onboarding User Experience 98

Neil Patel

MAY 30, 2018

Many frequently blog about this practice , which even has its own career field in the marketing industry. And even some large businesses fall prey to common A/B testing mistakes. In the words of Paypal UX designer Larry Sawyer : “They say a picture is worth a thousand words, but a mock-up is worth even more than that.”.

User Experience 121

User Experience Branding Mobile PayPal 121

User Pilot

OCTOBER 30, 2022

Sounds intuitive, but it’s one of the most common mistakes among SaaS companies. The post Customer Experience Improvement: What It Means for SaaS and How to Do It appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Don’t overpromise.

Scale 97

Scale SaaS Underperforming Technical Team Systems Review 97

User Pilot

MAY 17, 2021

Do not mistake CAC with CPA (Cost Per Acquisition) which is the cost to acquire something that is not a customer (a registration, a lead, a trial user, etc). One common mistake is to look at users who log into the app at least once a day (Daily Active Users, or DAUs). In SaaS, this refers to the paying customers only.

Product Marketing 98

Product Marketing Metrics Customer Lifetime Value Marketing 98

User Pilot

JULY 24, 2023

The mistakes and successes of each company’s business strategy. The post New Product Launch Checklist: How to Plan a Successful Launch appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Next, analyze their product, brand, and marketing strategy. Your unique value proposition.

ChatGPT 98

ChatGPT Social Media AI Market Research 98