User Pilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. Customer success ensures customers get their desired outcome when using your product. Creating a minimum-viable onboarding process with in-app guidance.

Customer Success 98

Customer Success Management SaaS Technical Review 98

User Pilot

MARCH 9, 2023

Before you rush into creating a product thinking people will love it, it pays to perform a product-market fit analysis. You want to be sure there is a demand for your product, so you don’t have to suffer the embarrassment of a massive flop. Successful product-market fit examples include Userpilot, Slack, and Dropbox.

Product Marketing 98

Product Marketing Marketing Management Social Media 98

Neil Patel

JANUARY 27, 2021

You’ve decided your niche, thought of blog topics—perhaps even developed it—and have started optimizing the content you plan publishing to drive organic traffic. No matter the type of website you want to create, you’ll be able to host it easily with my step-by-step tutorial. Everything is ready. But what does web hosting mean?

Technical Review 132

Technical Review Cloud Systems Review Software Review 132

Buffer Resources

APRIL 10, 2024

It wasn’t a viable path for most creators — and there weren’t many options in the first place. This helps her keep her boundaries with brands around the type of sponsored content she’s willing to share. Fast-forward a decade, and the landscape of creator monetization has changed completely.

Payments 98

Payments Payment Methods Marketplace as a Service Payment Services 98

User Pilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

ChatGPT 98

ChatGPT Social Media AI Market Research 98

OPEXEngine

NOVEMBER 16, 2021

For a SaaS enterprise to be successful, determining the product-market fit is extremely important. The customers need to perceive a SaaS product’s utility in solving a particular problem to accept it as a viable solution. Product Market Fit is an important aspect of SaaS product development. Mark Andreessen.

Product Marketing 52

Product Marketing Enterprise Marketing SaaS 52

Casey Accidental

NOVEMBER 13, 2019

The approach sounds a bit like this: I’ve amassed a large group of X type of professionals. What Types of Businesses Are We Talking About? As someone who has spent a lot of time building marketplaces in my career, a curious thing has happened over the last couple years. Stripe, Twilio, Amazon Web Services.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

Buffer Resources

OCTOBER 23, 2023

Optimize the text in your video and on your channel for SEO Search engine optimization isn't just for blogs and websites; it's crucial for YouTube Shorts as well. Or simply type in search terms you think would be used to discover your videos and incorporate what you see in the search bar in your caption, title, and hashtags.

Social Media 130

Social Media Trends Engagement Branding 130

Baremetrics

NOVEMBER 18, 2021

Take the time to plan Let’s say you want to have your minimum viable product (MVP) submitted to Shopify for vetting in two months. This includes not only the type of merchants that will benefit from your app but also the person inside that company who will be using your app. Table of Contents. Take the time to plan 2.

Payment Solutions 98

Payment Solutions Underperforming Technical Team Outsourced Development Development 98

Totango

NOVEMBER 5, 2021

We talked with the product team and the TAC engineers to hear where customers were having challenges, and then we built our customer journey map based on their input. What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group?

Scale 111

Scale Engagement Scaling Strategy 111

ChurnZero

MARCH 4, 2022

If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” Though it sounds like the stuff of science fiction, we can assure you that a force field analysis has many practical applications that are firmly based in our current reality. Identify restraining forces.

Customer Success 95

Customer Success Scale Underperforming Technical Team Onboarding 95

The Marketing & Growth Hacking Publication

APRIL 3, 2019

His blog it’s easily one of the most read in the world. It counts over 7100 blog posts, it has over half a million visit per month, 434K referral backlinks and 16.6% of traffic coming from direct search (you can find it on Google just by typing “seth”). Some people call him “ the rockstar of marketing ”. But there is more to it.

Growth Hacking 40

Growth Hacking Entrepreneurship Scale Innovation 40

Totango

NOVEMBER 5, 2021

We talked with the product team and the TAC engineers to hear where customers were having challenges, and then we built our customer journey map based on their input. What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group?

Scale 85

Scale Engagement Scaling Strategy 85

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Want to see more content like this session? Join us for SaaStr Annual 2020.

Payments 126

Payments Scale Scaling Revenue 126

Sales Hacker

NOVEMBER 26, 2019

Save the date! The Sales Hacker Success Summit will be here before you know it! WHAT : Five exciting days of advanced sales training and tips from some of the biggest names in Sales. WHEN : December 9–13, 2019. WHERE : Your office or home. COST : Nada. It’s 100% free. RESERVE YOUR SEAT NOW. Sales Hacker Success Summit: Level Up for 2020.

Sales 106

Sales Underperforming Technical Team B2B Technical Review 106

CustomerSuccessBox

OCTOBER 4, 2018

The aim of customer success is to keep the customers happy and engaged so that they are using your product to achieve their goals. Once customers are retained it will lead to financial growth as they will renew their contracts and may even buy an upgraded plan of your product. A CSM is passionate about the product and loves teaching.

Customer Success 77

Customer Success Sales Hiring Outsourced Development Technical Review 77

Totango

NOVEMBER 5, 2021

We talked with the product team and the TAC engineers to hear where customers were having challenges, and then we built our customer journey map based on their input. What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group?

Scale 62

Scale Engagement Scaling Strategy 62

OPEXEngine

JANUARY 21, 2020

Using machine learning through applications such as those developed by Lattice Engines, companies can deploy scoring and prioritization techniques to develop ideal customer profiles, and use intent signals to identify high-propensity prospects searching for the company’s products or services in real time.

Scale 56

Scale Artificial Intelligence Marketing Sales 56

SaaStr

OCTOBER 30, 2023

They generate awareness, the user gets more engaged in the product, etc. You do that by getting them to build publicly on top of your product. You want blog posts that are interactive and valuable to people. Determine what the minimum viable activity is to be considered a user. Funnels lead to linear growth.

Scale 222

Scale Scaling AI Search Social Media 222

Teamgate

AUGUST 17, 2020

Everything seems to be going smoothly without any hiccups until you realize you need a minimum viable audience. If you want your business plan to be a hit, you need to build a minimum viable audience. If you want your business plan to be a hit, you need to build a minimum viable audience.

Business 98

Business Market Research Startup Innovation 98

User Pilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. TL;DR Customer activation describes the entire phase – typically in an onboarding process – where your users begin to experience value from your product. All of that will help you nail customer activation in your own SaaS.

Strategy 98

Strategy SaaS Software Review Onboarding 98

User Pilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? TL;DR Product discovery comes before the product delivery process and its aim is to find and validate opportunities and solutions that will enhance product value and drive business goals.

Development 98

Development Interviewing Scale Product Marketing 98

User Pilot

JANUARY 23, 2023

With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows. ” KPI vs. OKR.

Customer Success 97

Customer Success Software Review Onboarding Systems Review 97

User Pilot

MAY 29, 2023

What is a product management funnel? TL;DR The product management funnel, also known as the conversion funnel, is a powerful tool for tracking and optimizing user journeys. The sign-up funnel consists of the steps necessary for users to access the product, starting from account creation. What is a product management funnel?

Management 98

Management Payment Solutions SaaS Payments Social Media 98

User Pilot

JUNE 22, 2023

TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Use a resource center with different content types, such as documents, guides, and video tutorials , so existing customers can self-serve. Analyze customer support interactions to identify repeating issues.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

Incredo

NOVEMBER 28, 2019

4) You can promote your brand through videos, images, and other visual options: Facebook provides 6 types of ads so you can reach people with colorful, dynamic, and eye-catchy offers. billion is a real number : Everyone knows that Facebook is the largest social network. But did you know that 1.62 Don’t even think of it.

Social Media 200

Social Media SaaS Advertising B2B 200

How To Buy Saas

DECEMBER 1, 2020

In this type of software, you use the potential of cloud storage so that the users can use or access these apps from any location. Selling these types of saas businesses to potential buyers using the right medium is called saas marketing. SAAS is also abbreviated as software as a service. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

JUNE 11, 2019

What is the minimum viable team? But then it locked in my brain and it really became the operating principle for when we invest and how I invest, which is people focus a lot on products and markets and technologies, but ultimately the only thing that really matters is the people. Want to see more content like this?

Merchant Services 224

Merchant Services Part-Time VPE Sales Hiring Scale 224

SaaStr

JUNE 23, 2019

What is the minimum viable team? But then it locked in my brain and it really became the operating principle for when we invest and how I invest, which is people focus a lot on products and markets and technologies, but ultimately the only thing that really matters is the people. Want to see more content like this?

Merchant Services 192

Merchant Services Part-Time VPE Sales Hiring Scale 192

Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. Most of those new signups will look at your product once and, for a multitude of reasons, never come back.

Marketing 218

Marketing Education Sales Hiring Startup 218

SaaStr

OCTOBER 30, 2019

We’ve already seen this play out with the emergence of plenty of other ops roles, and now, product has an operational force of its own. In our latest e-book, we at Pendo looked into the rise of product ops , and tied its growth in popularity back to the evolution of the product experience. Explain the “why”. Explain the “why”.

Headcount 100

Headcount Interviewing Leadership Content Marketing 100

User Pilot

APRIL 21, 2024

User guides are crucial to maximizing feature adoption and product usage. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Let’s dive in!

Software Review 52

Software Review Onboarding Pricing Enterprise 52

Baremetrics

AUGUST 23, 2021

With more than 15,000 SaaS companies operating worldwide, the global SaaS market is constantly growing as new products continue to enter the market. Whether you're a startup or an established company, launching a new SaaS product isn't as easy as it was 15 years ago. Product innovation isn't enough 2. Product adoption metrics 3.

Strategy 104

Strategy Scale Payment Features Software Review 104

Neil Patel

OCTOBER 29, 2020

So if you’re interested in selling products or services on the web, you’ll need to find an ecommerce builder to create your online store. If you’re a DIY-type person, then your technical abilities will play a significant factor in choosing the right platform. What is your technical background? Business Stage and Size. Dropshipping.

Payment Methods 99

Payment Methods Payment Services Payment Solutions Payments 99

Intercom, Inc.

JULY 9, 2020

Previously, he ran SEO at Atlassian and Dailymotion so it’s no surprise that he is widely regarded as one of the foremost voices in the SEO arena. We were delighted to have him join us for this week’s episode. His is a fascinating story, which places him at the forefront of a discipline that has emerged within his own career span.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

User Pilot

MARCH 24, 2023

TL;DR Interactive user guides utilize diverse UX patterns to educate customers on how to use your product more efficiently. These guides can be categorized into two types: product tours and interactive manuals. These guides can be categorized into two types: product tours and interactive manuals. Let’s begin.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

Intercom, Inc.

DECEMBER 16, 2021

Well, the quest for that answer led him to write The Cold Start Problem: Using Network Effects to Scale Your Product. Essentially, network effects describe how the value of a product or service depends on how many users engage with it – the more users engage, the more appealing it becomes. How did the tech giants get so… big?

Marketplace as a Service 138

Marketplace as a Service Scale Blockchain Startup 138