User Pilot

JUNE 30, 2023

There are many types of modules to choose from: videos , guides, walkthroughs, a checklist , surveys , and more. Survey: Find out how your users feel directly by launching contextually relevant surveys. Imagine clicking on ‘surveys’ as an example. You have lots to choose from!

Software Review 92

Software Review Technical Review Engagement Pricing 92

SaaStr

SEPTEMBER 2, 2022

At the growth stage, investors will want to see whether this secret sauce has translated into usage and engagement of your product. Investors will look for these indicators to be at a greater scale than they were at the early stage and how they translate into value. Bringing these together is key to developing a clear product vision.

Scale 193

Scale Retention Metrics Product Marketing 193

User Pilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Software Review 86

Software Review Benchmarks Branding Growth Marketing 86

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Scale 92

Scale SaaS User Experience Market Research 92

User Pilot

DECEMBER 19, 2023

This translates into improved engagement and an overall good first impression. To do that, start by collecting customer data with a welcome survey. Collect customer data via a welcome survey. Start off by setting up routine trigger surveys throughout the customer journey to collect feedback on user needs.

SaaS Payments 82

SaaS Payments Management Customer Lifetime Value SaaS 82

User Pilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Analyze and act on customer survey data to identify patterns and make data-driven strategies. Create welcome surveys in Userpilot.

SaaS Payments 94

SaaS Payments Payment Solutions Payment Services Payment Methods 94

User Pilot

MAY 21, 2023

This increases their satisfaction which translates into greater loyalty and higher revenue. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Contextually triggered in-app surveys are great for collecting feedback about new features.

Underperforming Technical Team 77

Underperforming Technical Team Sales Recruiting Social Media Onboarding 77

User Pilot

MAY 23, 2023

Whether it’s combing through large datasets to perform customer needs analysis , tweaking microcopy within your UI, using chatbots to bolster your support offering , localizing the experience with auto-translation, or boosting engagement with gamification , etc., AI can greatly improve the customer experience. Personalize and localize.

Artificial Intelligence 83

Artificial Intelligence AI SaaS Payments Payment Solutions 83

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 76

Data Scale User Experience Underperforming Technical Team 76

User Pilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Scale 98

Scale Software Review Technical Review Scaling 98

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 91

Social Media Scale Artificial Intelligence AI 91

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Payments 73

Payments Payment Methods SaaS Payments Payment Solutions 73

User Pilot

MAY 31, 2023

Artificial intelligence can help you translate your product ‘s content to remove language barriers and use localization to improve communication. A localization tool can translate UI copy for you so your products feel natural regardless of the user’s language or cultural background. Userpilot’s localization options.

Artificial Intelligence 80

Artificial Intelligence AI Machine Learning SaaS 80

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Software Review 78

Software Review Scale Mobile Onboarding 78

User Pilot

OCTOBER 29, 2023

Surveys enable you to collect vast quantities of customer data for more quantitative studies. Customer surveys If you already have a product in place, you can collect the WTA data via in-app surveys. Apart from simple quantitative questions, you can also use in-app surveys to collect qualitative data, just like in interviews.

SaaS 95

SaaS Interviewing Pricing Market Research 95

User Pilot

JANUARY 26, 2023

In the long run, this translates into greater product success. Continuous user feedback collection As your users are engaging with the product, use in-app surveys to collect feedback about their user experience. This is not limited to the translation of the UI copy or content. Userpilot automatically translates in-app messages.

Sales Recruiting 94

Sales Recruiting Interviewing Development Social Media 94

User Pilot

MAY 3, 2023

That should then translate into higher user retention and an increase in revenue. For example, you can segment your users based on their responses to a welcome survey and trigger a relevant walkthrough. In short, you can use it to create and launch surveys. How do you use Pendo for onboarding? Pendo onboarding module.

Software Review 94

Software Review Onboarding Pricing Engagement 94

User Pilot

JANUARY 26, 2023

It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. In-app surveys are great for collecting feedback in an easy, effective, and contextual manner. Create the survey and ask relevant survey questions to collect the most relevant data.

Systems Review 87

Systems Review SaaS Scale Technical Review 87

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Automatically triggered in-app surveys can be used to collect user feedback and track trends. As users first sign into the product, you can automatically trigger a welcome survey.

Marketing 86

Marketing SaaS Social Media Onboarding 86

User Pilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users. What are in-app surveys?

User Experience 88

User Experience Scale Underperforming Technical Team Churn 88

User Pilot

JULY 9, 2023

This may translate into increased sales and greater customer loyalty. CSAT or NPS surveys can give you insights into user satisfaction with the product while Customer Effort Score (CES) survey will tell you how easy to use the product is for your customers. CES survey created in Userpilot.

User Experience 90

User Experience Sales Recruiting Scale Interviewing 90

User Pilot

JANUARY 23, 2023

Localize your product for a better user experience – automatically translate content into different languages or localize your pricing page for different currencies. Collect detailed feedback from your target audience with segmentation – you can send out surveys to specific customer segments for more accurate data.

Market Segmentation 93

Market Segmentation Retention Marketing Software Review 93

Nimble - Sales

JUNE 4, 2020

According to a survey conducted by Salesforce, an efficient sales funnel leads to rapid growth. More so, 80% of the market leads never translate to sales. The post How to Create a Killer Sales Funnel for Beginners appeared first on Nimble Blog. The truth is that […].

Sales Funnel 78

Sales Funnel Sales Marketing 78

User Pilot

JANUARY 14, 2023

Begin the process with a welcome survey for new users. The survey should answer the question: Who is the user, and what is their JTBD (job to be done) with your product? Userpilot blog welcome mail. Use in-app surveys to collect customer feedback. Trigger the survey after users have engaged with an educational resource.

Education 96

Education SaaS Onboarding Customer Success 96

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Scale 80

Scale SaaS Payments Payment Solutions Payment Services 80

Totango

AUGUST 23, 2022

Administering customer satisfaction surveys. Blog content. As renewal approaches, a customer satisfaction survey may be emailed to the customer or solicited via in-app messages to assess a customer’s propensity to renew. Customer satisfaction surveys. Delivering customer support. Making upsell offers. Video chat.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this blog , Christian Sculthorp of Agency Analytics says that his company cut churn by 30% when they started collecting and acting upon their NPS survey data. Customization.

Software Review 88

Software Review Churn Software User Experience 88

User Pilot

JULY 9, 2023

Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Surveys are another way to collect user input. For example, welcome surveys enable you to collect essential customer data to personalize the user experience for them. ClearCalcs welcome survey.

User Experience 77

User Experience Onboarding AI Technical Review 77

User Pilot

JUNE 19, 2023

Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys. You can also use the localization feature to translate the resource center for your users across the globe. With Userpilot, you can develop bespoke modules with support content. Userpilot resource center.

Systems Review 87

Systems Review Management SaaS Education 87

User Pilot

JULY 31, 2023

Crisp is a standout choice for managing customer support tickets , featuring a website chat widget and live translation. Tidio’s main features include: AI-powered conversations and replies Email, live chat, and social media support Instagram and Messenger integration Ticketing system Satisfaction surveys Intercom alternatives: Tidio.

Social Media 82

Social Media SaaS Marketplace as a Service Communication 82

InsightSquared

APRIL 7, 2020

According to a Lean Data/Sales Hacker survey, 31% of companies have a RevOps function in place, and 27% are building a RevOps function. Want to know more about how to translate your RevOps data into actionable insights? Check out our blog on how to utilize your sales and marketing data. Here are a few key takeaways: .

B2B 62

B2B Leadership Business Model Engagement 62

User Pilot

JULY 17, 2023

Direct customer feedback could also include responses you receive on social media or comments from feedback surveys that you send out. For instance, you could use an NPS dashboard to look at response rates for NPS surveys and the percentage of promoters versus detractors. Get your free Userpilot demo today!

Data 94

Data Customer Lifetime Value Retention Churn 94

User Pilot

FEBRUARY 7, 2023

Surveys In-app surveys are an efficient way to capture customer insights right as they’re using the product. In addition to getting insights on the overall app experience and user feedback on specific features, surveys are also a great way to learn more about the job-to-be-done (JTBD) of your users. Userpilot NPS survey.

Communication 95

Communication Onboarding User Experience Retention 95

Hitenism

JANUARY 20, 2017

By taking old blog posts and getting them in front of a new audience on Medium, Buffer increased its traffic on the channel by 1,215%. Example surveys in Qualaroo. #3 Over the course of three months, HubSpot’s Anum Hussain helped grow the company’s new Sidekick blog, growing organic traffic by 13% week-over-week.

Marketing 237

Marketing Content Marketing Startup Acquisition 237

User Pilot

APRIL 10, 2024

Identify areas where your customers are facing challenges with user surveys. Your knowledge base may include blog posts, documentation , case studies, webinars , video tutorials, case studies, and interactive walkthroughs. Create a knowledge base code-free with Userpilot. Once the review is complete, set it out for publishing.

Software Review 83

Software Review AI Search SaaS Technical Review 83

Totango

OCTOBER 6, 2020

Once each customer support interaction has ended, certain details are recorded, and over time, this data translates into important key performance indicators, including: The number of resolved incidents. Surveying customers to understand how they can best be supported. The average time to resolve an incident.

Customer Support 105

Customer Support Customer Success Construction Churn 105

User Pilot

FEBRUARY 10, 2022

NPS surveys are a means of tracking customer satisfaction and learning customers’ pain points so you can improve your product where needed. A higher product adoption rate translates to less churn. Use customer satisfaction surveys to improve your product. Use customer satisfaction surveys to improve your product.

Customer Lifetime Value 95

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 95