User Pilot

JULY 24, 2023

Zendesk communicates with external apps via API, so creating integrations is easy. With the AppFollow integration, you can monitor customer feedback across all major app stores. SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. Zendesk as a search engine.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

User Pilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Userpilot is a great Typeform alternative for SaaS products. Pricing: Typeform’s paid plans are quite expensive, starting at $29/month.

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

Intercom, Inc.

JULY 31, 2019

Simply put, chatbot marketing is the practice of using bots to engage your prospects and customers, either on your website or in your app. We use chatbots on all the key pages of our site, including our pricing page, demo page, and even the blog you’re currently reading this article on! Capture, qualify and route leads.

Marketing 177

Marketing Pricing Headcount Engagement 177

SaaStock

JANUARY 25, 2019

The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. Founded : 2013.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Buffer Resources

FEBRUARY 22, 2024

If in-app lists are not for you, a simple spreadsheet is also a great way to keep track of important contacts — you could even note who you’ve reached out to and when to keep on top of outreach if you’re using multiple social networks. I write for B2B Saas, and the type of content is totally my jam."

Social Media 110

Social Media Underperforming Technical Team Engagement B2B 110

User Pilot

FEBRUARY 6, 2023

How to collect actionable insights for data-driven decisions in SaaS Here are eight ways to collect actionable insights from your data in SaaS: Track product usage data with click tracking Click tracking helps you see usage patterns , such as which features are more popular than others. Building an in-app survey in Userpilot.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

User Pilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. We previously discussed them in our blog post about Pendo here. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. Retention shows how many of your customers return to your app over time.

Software Review 98

Software Review Systems Review Onboarding Retention 98

User Pilot

DECEMBER 13, 2021

Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. SaaS businesses don’t just need to acquire new users. The Product Adoption Process in SaaS. #1

SaaS 98

SaaS Onboarding Innovation Churn 98

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. In-app messages provide another opportunity for personalized engagement. Use your customer journey map to plan events that trigger customized offers.

Engagement 62

Engagement B2C Technical Review Retention 62

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

FastSpring

NOVEMBER 26, 2019

Since it’s humble beginnings in 2003 as a spinoff of the CafePress blogging platform, WordPress has grown into a powerful content management system (CMS) that directly supports a significant portion of the internet. For this reason, shared hosting is the least expensive of the various types, and plans start at less than $5 per month.

Payment Methods 79

Payment Methods Payment Solutions Payment Services SaaS Payments 79

Baremetrics

DECEMBER 28, 2020

If you’re running a subscription or SaaS business, you know that at the end of the day your chief metric is monthly recurring revenue (MRR). According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. The very thing that makes SaaS great can also be it’s kryptonite.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

Chart Mogul

DECEMBER 19, 2017

On our blog we also explored the topic of moving up market in SaaS and how businesses might tackle this without losing their soul. February in the SaaS world means one thing: The SaaStr Annual conference. We published The Ultimate SaaS Founder’s FAQ eBook, available as a free download. Read more here.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

User Pilot

OCTOBER 19, 2021

The checklist functionality looks professional and does everything a checklist needs to do but is hard to find for SaaS companies and end-users of Pendo alike. See this post for a good explanation of what dummy data is and why you should consider using it in your SaaS product. A quick look at Pendo's free trial.

Retention 98

Retention Onboarding Engagement Churn 98

User Pilot

MAY 13, 2021

Another example is project management software and other SaaS products. SaaS companies face extreme competition and must prioritize product experience in order to stand a chance at surviving. Product managers: Product managers can use product intelligence to plan their entire development process. Who uses product intelligence?

Underperforming Technical Team 52

Underperforming Technical Team Technical Review Social Media Software Review 52

User Pilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. To choose the optimal route to activation , first map the activation journey.

Onboarding 105

Onboarding Social Media User Experience Engagement 105

OpenView Labs

NOVEMBER 12, 2019

Editor’s Note: This article is Part 3 of a 3-part series that was first published on the Product-Led Institute blog here. As we covered earlier, usage tip emails only try to accomplish three things: Directing users to a specific in-app page (e.g. Linking to specific help center articles or blog posts (e.g. Manage users” page).

Onboarding 58

Onboarding Software Review User Experience Investment 58

Kellblog

DECEMBER 27, 2021

Net dollar retention becomes the top SaaS metric. Adaptive within Workday, Anaplan and Planful as independent companies) the industry is nevertheless being reborn underneath with new firms such Cube , Mosaic , OnPlan , and Pigment blazing the trail [6]. Rebirth of EPM. It’s exciting to watch. But back to our prediction.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

ProfitWell

SEPTEMBER 30, 2019

Businesses that don't understand their customers aren't successful; the surest route to understanding is through collecting the right kind of data for later analysis. It’s a fundamental part of basic financial management in SaaS, as well as important to revenue optimization. Enterprise resource planning (ERP). Data collection.

Revenue 40

Revenue Pricing Outsourcing Services Merchant Services 40

User Pilot

JULY 20, 2023

Want to build an in-app knowledge base code-free? Get a Userpilot Demo and see how you can effectively offer self-service support inside your app. But for most SaaS businesses, implementing a customer self-service portal is essential for many reasons: It saves everyone’s time. Ticketing and call routing. Enterprise.

AI Search 98

AI Search AI Scale Pricing 98

SaaStr

DECEMBER 21, 2022

Adding the world’s largest businesses to their customer rosters is a massive goal from the beginning for many SaaS companies. Airtable CEO Howie Liu shared Airtable’s journey into enterprise, what he’s learned from scaling the company, and his best advice for other SaaS companies looking to make a similar move.

Scale 194

Scale Enterprise Scaling Management 194

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? Financial planning.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Obviously, Salesforce is the gorilla in the CRM-room, having been around since the beginning of SaaS. Shield App - Real-time LinkedIn Analytics. CrystalKnows – The app that tells you anyone's personality. Other Tools.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

User Pilot

AUGUST 28, 2023

As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users. Next, take advantage of in-app data, surveys, and social media to collect user data and act on the insights to deliver personalized and timely experiences.

Communication 98

Communication Strategy Social Media Underperforming Technical Team 98

Baremetrics

SEPTEMBER 21, 2020

If you’re like a lot of SaaS companies, chances are you’re fixated on customer acquisition. As someone who’s spent most of my SaaS career focused on getting new customers, I get it. But as I’ve seen throughout my time at Baremetrics, customer expansion is an extremely underrated growth strategy that SaaS companies take for granted.

Payment Methods 145

Payment Methods Payment Solutions SaaS Payments Payments 145

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Onboarding 98

Onboarding Software Review Marketplace as a Service Engagement 98

User Pilot

JUNE 28, 2021

In this article, we’ll look at the top 6 customer engagement marketing (CEM) strategies for SaaS and how you can leverage them to provide a personalized experience to your customers. 6 customer engagement marketing strategies for SaaS. CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #5: Use in-app gamification.

Engagement 105

Engagement Strategy Marketing SaaS 105

Buffer Resources

DECEMBER 5, 2023

For example, you distill high-performing old blog posts into Instagram carousel posts. At Buffer, we regularly repurpose content — and one of our core strategies is turning our blogs into social media posts. What is the information in your blog that can make for an engaging Instagram Reel?

Social Media 125

Social Media AI Search Content Marketing AI 125

Frontegg

JUNE 17, 2021

As explained in the first part of this series, we clearly saw why Software-as-a-Service (SaaS) is the way to go when it comes to establishing self-serving applications that can be scaled up and developed fast(er). Let’s learn more about how to get started with your SaaS journey. Related: Enterprise SaaS Architecture – The How.

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) Scale 97

Neil Patel

NOVEMBER 16, 2020

For example, blogs, ecommerce sites, and portfolio sites won’t have the same needs. But if you’re using a site builder or SaaS CMS, you can usually expect 24/7 support. Make sure your CMS is compatible with this level of customization if you plan to go this route. So use caution if you go this route.

Payment Methods 141

Payment Methods Payment Solutions Systems Review Technical Review 141

User Pilot

FEBRUARY 22, 2023

If you’re in SaaS, you need to absolutely nail user retention as keeping hold of users is vital to the survival of any business. To conduct a detailed retention analysis , start by monitoring in-app behavior, perform cohort analysis to find months when users churn, and look at engagement scores over time to identify trends.

Retention 95

Retention Customer Lifetime Value Onboarding Churn 95

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. But they were doing it earlier than Java and trying to do it in a way where it gets deployed on the internet, which is something we would call SaaS today. And as a hobby we have just launched another SaaS company called ThreeKit.

Sales Recruiting 174

Sales Recruiting VP of Engineering Scale SaaS Payments 174

SaaStr

AUGUST 19, 2022

But maybe in SaaS and B2B things are pretty good. This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3 Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business.

Scale 216

Scale Sales Hiring Scaling VP of Engineering 216

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

User Pilot

JUNE 8, 2021

Why is user behavior analytics important for SaaS? What should you do with your user behavior analytics data to improve your SaaS growth metrics? Tracking in-app clicks using action cohorts helps you understand how each action of a user is related to another action and what purpose led them to take that action. Final Thoughts.

Software 52

Software SaaS User Experience Onboarding 52

yoursales

DECEMBER 23, 2019

Obviously, Salesforce.com is the gorilla in the CRM-room, having been around since the beginning of SaaS. Shield App – Real-time LinkedIn Analytics. Before the introduction of Shield App, going through our LinkedIn social selling and content data was rather difficult if not impossible. Other CRMs. Other Tools.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102