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SaaS Blogs Not to be Missed

OPEXEngine

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss.

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Why the Future of Customer Success, Sales and Marketing Has Changed For Good: Ask-Me-Anything Part 2 with SaaStr CEO and Founder Jason Lemkin

SaaStr

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. The multiples fell off a cliff in 2022 for SaaS and remained crummy in 2023.

Scale 235
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The Beginning of The End of Customer Success, SDRs, and Support Agents

SaaStr

So it does seem like some of the biggest changes to the human side of SaaS are now coming. What we’ve seen in the first 15 years of SaaS: Specialization in sales. Tougher times have led many to turn customer success into renewal officers that report into sales. SaaS companies now have to be radically more efficient.

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Customer Success Has Gone from The Customer’s Ally To Its Nemesis

SaaStr

While now mainstream, our early thinking on the power of Second Order Revenue in many ways informed a generation of SaaS entrepreneurs and the whole CS space. Just a few of the recent emails and calls we’ve gotten: A random person in CS emailed us they are increasing our pricing more than 10x. Having CS report to sales.

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Fenwick: Down Rounds Aren’t Really Happening Much. But Later Stage Prices Have Fallen Quite a Bit.

SaaStr

Fenwick, one of the bigger Silicon Valley / tech law firms put out its quarterly report on the venture market , sourced from 194 deals that actually closed in Q2’22, and I found the way the data was presented super helpful given all the drama in the venture markets, on twitter, etc. But Later Stage Prices Have Fallen Quite a Bit.

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ChartMogul: SaaS Growth Rates Peaked in Q1’21 — And Have Fallen Ever Since. But They Did Rebound A Smidge in 2023.

SaaStr

So ChartMogul pulled together some nice data and statistics across its 2,100 SaaS customers and users for its 2023 Benchmarks report here. My favorite hart is this one, that tracks how Top Quartile SaaS companies have grown the past few years: What it shows it what we all sort of know, but puts specifics on. Like a rock.

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If You’re Raising Prices — Did You Raise Value More?

SaaStr

If you do raise prices, how about also adding more value than price increase? 2023 has become the year of not just the aggressive price increase, but the threatening renewal conversation. 2023 has become the year of not just the aggressive price increase, but the threatening renewal conversation. At least, feel better.

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