SaaStr

FEBRUARY 4, 2022

ZoomInfo is a sort of quiet leader in SaaS data. With 39% operating margins and 37% free cash flow, ZoomInfo is a SaaS cash-generating engine. From the acquisitions of Chorus and RingLead recently, and aggressive product expansion, ZoomInfo is building out a true suite for the sales professional. well before $100m in ARR.

Scale 255

Scale Acquisition B2B Engineering 255

Subscription Flow

MARCH 28, 2024

The rapidly changing digital economy has led to a growing demand from SaaS businesses based in the US for more straightforward ways to handle international transactions. How It Can Become the Backbone of Your Online Transactions Section 1: Why you may need a merchant of record for SaaS companies?

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. Shuo Wang is the CRO and co-founder of Deel, one of the fastest-growing SaaS companies.

Sales Hiring 247

Sales Hiring Payment Services SaaS Payments Scale 247

SaaStr

NOVEMBER 30, 2023

Go-to-Market matters because sales and marketing spend remain the biggest proportion of SaaS spend, so honing in on that spend to build an engine and drive growth is paramount. International expansion further builds out revenue. SaaS multiples rose and dropped quickly, shutting down the IPO market.

Scale 251

Scale Sales Hiring Scaling Outsourced Development 251

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

SaaStr

FEBRUARY 28, 2023

PST for those of you who want to connect with SaaS experts. This isn’t just about investing in expansion, cross-sell, and upsell. The last step is about, in turn, empowering your internal champion. Empowering your internal champion means ideally, you’re already texting with them.

Sales 228

Sales Management Operational efficiency. Forecasting 228

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Work hard to be in sync internally; it’ll help you put customers first. No one is looking for growth-at-all-costs anymore.

Customer Success 89

Customer Success Retention Revenue Sales 89

SaaStr

JANUARY 16, 2023

As their brand awareness increases, they need to find more “scale” people with expansive industry knowledge and a desire to help their startup increase its brand value, build better customer relations, and convert more leads. . Internal sabotage can be a pivotal challenge and hard to eliminate once rooted deep in the planning stages.

Scale 219

Scale CTO Hire Cloud Scaling 219

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Previously in SaaS, it was widely seen that anything > 1 was healthy if you were venture-backed, and anything > 1.5 is was seen as perhaps too capital-efficient. If you were well-funded, 0.7

VP of Engineering 241

VP of Engineering Scale Marketing Benchmarks 241

SaaStr

MAY 12, 2021

We’ve seen this again and again that multiple core products is, at least at the later growth stage, the key to higher NRR and expansion. #2. At IPO , it was 40% international. #4. Elastic getting more SaaS. 130% NRR yields 3.2x growth in customer accounts over 4 years. 47% of revenue from outside the U.S.

Cloud 196

Cloud Enterprise SaaS Development 196

SaaStr

OCTOBER 24, 2022

According to Gartner, 98% of companies plan to use APIs in their business, either internally or publicly. The developer-led sales motion is different from a typical SaaS sale where you might sell top-down from a sales-led approach, wherein you’re starting with management, and the execution filters down to the wider org.

Underperforming Technical Team 194

Underperforming Technical Team Outsourced Development Development Part-Time VPE 194

SaaStr

NOVEMBER 16, 2021

As your SaaS company grows and you go through various fundraising stages, your company size also grows. David Sacks, Co-Founder and General Partner at Craft Venture,s shares wisdom from his years of experience in SaaS to help you build your org chart for each step of your company’s fundraising journey. Microsoft acquired Yammer for $1.2

CTO Hire 264

CTO Hire Sales Hiring Sales Recruiting CTO 264

Subscription Flow

APRIL 1, 2024

Furthermore, an MoR for digital products assumes these duties in order to offer a vital degree of trust and safety, allowing smooth transactions to occur while companies concentrate on expansion and innovation. Some of the key advantages are as follows: 1.

Merchant Services 89

Merchant Services Payment Services SaaS Payments Payment Methods 89

SaaStr

JANUARY 26, 2022

So UserTesting is a case study on how great SaaS can be (innovating and creating a market leader, and driving it to $160m+ ARR) … and also hard SaaS can be. It’s not that easy out there in SaaS land these days, folks. These are still great times in SaaS. I love the company and the product, and the value add.

Scale 235

Scale SMB Enterprise Pricing 235

SaaStr

MARCH 9, 2022

Reaching the first billion is a milestone for every SaaS company, so what’s the best way to get there? Find another SaaS company whose brand or product works together well with yours that sells to the same persona. Explore International Expansion. The Five Key Growth Levers. Five Clear Signs You’re on Your Way.

Revenue 253

Revenue Sales Hiring Leadership Scale 253

SaaStr

FEBRUARY 6, 2023

More people are adopting cloud-based products across industries leading to rapid digital transformation and SaaS hypergrowth. After extensive user research, data analysis, and internal discussion, Uber launched the feature—and it backfired. Don’t prioritize expansion over solving the problems of your users.

Travel 188

Travel Scale Management Marketplace as a Service 188

SaaStr

SEPTEMBER 17, 2021

Lean In Early With a Strong Lead on International Expansion — Even Now. 50% of Vimeo’s revenue is international. Even Now, It’s Still a Land Grab in So Many Segments in SaaS and Cloud. My Top 10 Learnings: #1.

Enterprise 255

Enterprise Scale Sales Hiring Headcount 255

SaaStr

FEBRUARY 9, 2021

So ON24 is one of those SaaS companies you sort of know and have probably used if you’re a marketer … but probably didn’t pay too much attention to otherwise. I can’t imagine another SaaS leader has even gone from super slow growth to hyper growth at this scale (almost $100m+ ARR). Are they as good as Zoom?

Scale 252

Scale Enterprise Scaling Cloud 252

SaaStr

NOVEMBER 24, 2020

Thanks to our partners and sponsors we have been able to take our events digitally – bringing together SaaS industry experts from across the world. Paddle is a leading revenue delivery platform for SaaS companies that powers rapid growth across acquisition, renewals and expansion – making it easy for companies to scale-up.

Scale 264

Scale Scaling Outsourced Development compliance 264

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content. Content localization can benefit SaaS companies in a number of ways.

SaaS Payments 83

SaaS Payments Outsourcing Services Payment Solutions Payment Services 83

SaaStr

DECEMBER 9, 2021

This is pretty impressive, many SaaS companies with hardware struggle to hit 60% gross margins. Now global expansion is an increased focus. Still hit 72% Gross Margins even with a hardware component. Having customers sign 3-5 year contracts (see below) helps Samsara amortize the hardware costs over a lengthy period. in 2020 and 10.2%

Transportation 270

Transportation Scale SMB Revenue 270

SaaStr

NOVEMBER 14, 2023

Moving from a traditional SaaS to a pure consumption model was a challenging but fun transition for MongoDB. Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. There are still some complexities around SaaS-based approaches. At a recent Workshop Wednesday, held every Wednesday at 10 a.m,

Compensation 169

Compensation Sales Azure AWS 169

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS Entrepreneurship Technical Review Social Media 23

Baremetrics

OCTOBER 21, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. In order to do this, UXPin built internal tools to analyze activity based on algorithms that recognized events like expansion, contraction, and lost MRR. Try Baremetrics free. Table of Contents.

Payment Services 98

Payment Services SaaS Payments Payments Payment Solutions 98

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 95

Software Review Outsourcing Services SaaS Sales Hiring 95

Baremetrics

JULY 8, 2021

Right away, its analytics tools made it easy to calculate key SaaS metrics and segment customers based on customizable attributes. SaaS companies like SalesForce, Xfinity, Accenture and more rely on MetricFire to visualize their data in real-time and stay on top of their systems. Solution: They signed up for Baremetrics.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105

OPEXEngine

MARCH 15, 2022

In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. But that dynamic has changed in lockstep with the growth of the SaaS market. High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. Source: OPEXEngine. asks Keeven. “If

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Baremetrics

AUGUST 29, 2021

Ideally, these interviews should be conducted by the founder or other high-level staff in your SaaS enterprise. Do you use it internally or with external clients? Is there a specific internal goal that you were trying to hit with [our product]? Are there Podcasts/blogs/twitter hashtags you follow?

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

SaaStock

JANUARY 25, 2019

The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. Founded : 2013.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

ChurnZero

FEBRUARY 26, 2021

At a high level, Customer Success often focuses on adoption, retention, and expansion, which is a full-time job in and of itself. To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions.

Customer Success 59

Customer Success Technical Review Management Sales Hiring 59

Point Nine Land

AUGUST 17, 2021

Christoph mentioned in his blog post that he was looking for an Associate who would work closely with him to not only spot outstanding companies but to also deliver a world-class service and I’m genuinely excited to do that. Alongside Christoph, I’ll also be looking at everything SaaS and hope to one day release a napkin!

Venture Capital 97

Venture Capital Startup Trends Marketplace as a Service 97

CustomerSuccessBox

DECEMBER 30, 2021

B2B SaaS companies are preparing for their final quarter sprint, determining metrics for the next quarter and year & working on Quarterly Business Reviews while also working on customer journey after the new year. We see that a major focus for Customer Success in 2022 will be on advocacy and expansion. 3) Internal planning.

Customer Success 52

Customer Success Finance Headcount Innovation 52

OPEXEngine

JANUARY 26, 2021

Net Dollar Retention is one of the most important metrics is a SaaS business. It measures the value of a cohort of customers over time including expansion, cross-sell, and churn (loss of revenue). And if you’re managing internal company goals, then certainly the first one. This blog was authored by Venture Capitalist.

Retention 52

Retention Benchmarks Revenue Churn 52

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Who’s here on a CEO or more on a business hat SaaS?

Cloud 171

Cloud Scale Trends Machine Learning 171

Totango

MAY 8, 2020

A SaaS churn analysis is more than a quick calculation of your customer churn rate. SaaS Churn Analysis Benefits. A SaaS churn analysis maximizes your ability to capitalize on what you can learn from customer churn by: Highlighting current strengths and weaknesses in products and processes.

Churn 77

Churn SaaS Retention Enterprise 77

User Pilot

JUNE 9, 2023

Funnel charts are easy to interpret and are brilliant for presenting and communicating data to internal and external stakeholders. This allows them to maximize account expansion opportunities. When to use funnel charts in your SaaS? That’s why the funnel normally gets narrower at later stages.

SaaS 79

SaaS User Experience Onboarding Sales Funnel 79

Chart Mogul

MAY 20, 2021

To my fellow SaaS bootstrappers still relying on a creaky home-grown metrics system — or worse, not having access to any metrics at all — I recommend you start using ChartMogul to get accurate insights into the health of your product. I’m the founder of Feature Upvote , a bootstrapped and profitable SaaS.

Pricing 52

Pricing Customer Lifetime Value Churn Metrics 52