SaaStr

NOVEMBER 19, 2020

ARR VPCS: $2m ARR VPP: $3m-$4m ARR VPE: $5m-$6m ARR CFO: $10m ARR COO: $20m ARR. But it’s a good question and I thought it might make sense to set out an Ideal VP Hiring Plan for Most SaaS Companies. IME, rough order to make hires in: VPM: $0.2m ARR VPS: $1-$1.5m More here: [link]. He asked which to hire first. Make the hire now.

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. A SaaS business’s greatest source of intel is direct customer feedback. CSMs have the closest relationship with the customer out of any role in the company.

Customer Success 98

Customer Success Scale SaaS Finance 98

CustomerSuccessBox

DECEMBER 3, 2021

New areas of investment have been identified and you are ready to speak with the CEO/CFO about additional budget requirements. Irrespective of your designation, this blog is going to help you with exactly that. The only thing that you need to do is to ‘convince’ your CFO or anyone holding the purse strings. Revenue growth.

Customer Success 52

Customer Success Data Technical Review Headcount 52

OPEXEngine

MAY 4, 2021

Corporate finance experience is declining, while investment banking is rising, as a path to the CFO seat, CFO Dive data shows. The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say.

Payment Services 52

Payment Services Finance Communication Strategy 52

SaaStr

JANUARY 9, 2021

Below, we outline some of her advice for going long in SaaS. Below, we outline some of her advice for going long in SaaS. ps – if you missed her session from saastr annual, catch up on that here.). When to Move on from CEO. The first step she did was take an honest self-assessment that let herself say “I’m a little tired.

Scaling 215

Scaling Travel Investment Enterprise 215

OPEXEngine

FEBRUARY 1, 2022

When it comes to IPOs, 2021 was an excellent year for SaaS companies. Accelerated digital transformation across industries put SaaS companies firmly on the hypergrowth path. According to Gartner , the SaaS industry has grown from $35 billion in 2015 to $145 billion in 2021. Focus on a multi-year horizon.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

OPEXEngine

FEBRUARY 8, 2022

Her appointment to this new role comes on the heels of substantial company growth following the Bain & Co. Most recently, she founded The CFO District, a consulting firm that advances Miami-based tech startups from the ideation stage to cash flow-positive, profitable business. I’m the go-to person for all my friends and family.

Benchmarks 52

Benchmarks Finance Consulting Engineering 52

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. In the early SaaS days, management structure was essentially the same. And HR was essentially a resource administration function, often sitting under the CFO.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

OPEXEngine

JANUARY 18, 2022

CFOs at Broadridge, DocuSign, and Trivago have relied on their diverse professional experiences to lead during the pandemic-related uncertainty of the past few years. The impact of the pandemic was quite dramatic as we literally lost all of our revenue from one week to the other,” said Marcus Tillmann, CFO of online travel site Trivago. “The

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

OPEXEngine

MARCH 31, 2021

CFOs want FP&A to become stewards of value creation, not just to keep score. If you’re a business leader or CFO committed to future-proofing your company, we highly recommend that you read a new brief from Bain & Company, When Financial Planning and Analysis Needs an Overhaul. .

Business Model 52

Business Model Communication Technology Software 52

Sales Hacker

MAY 6, 2021

For sales reps interested in the VP of sales career path, it’s also important to know what you’re working towards and how to work on personal and professional development to be able to take on this role one day. This includes roles that are complementary to sales like renewals, customer success, and solution engineering.

VP of Engineering 95

VP of Engineering Sales Hiring Sales Recruiting Sales 95

OPEXEngine

DECEMBER 17, 2019

In the many years I’ve worked with SaaS companies, I continue to observe a surprising lack of standardization of SaaS metrics and performance reporting. My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Practical Advice on SaaS marketing

JULY 14, 2009

And now there are even more places to police: blogs, twitter, Facebook and LinkedIn. When I've been in that role, I called myself the "message cop." But at a recent panel on software-as-a-service (SaaS) renewals, Jim Driscoll, the CFO at Kadient, remarked that consistency needs to extend beyond marketing.

SaaS Payments 100

SaaS Payments Payment Services Outsourced Development SaaS 100

CustomerSuccessBox

JULY 8, 2020

We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown. The pandemic is here to stay for a long time. .

Retention 52

Retention SaaS Payments Payment Services Payments 52

Intercom, Inc.

JUNE 21, 2018

Max Altschuler has made a career seeking out efficiencies in sales – hacks, as he calls them – and sharing them with the wider SaaS and sales community. Max Altschuler has made a career seeking out efficiencies in sales – hacks, as he calls them – and sharing them with the wider SaaS and sales community. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. This was certainly one of them.

Sales Recruiting 250

Sales Recruiting Sales Hiring Scale VP of Engineering 250

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. The panel discussed navigating a future recession, building great office culture, app exhaustion and more.

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

SaaStr

MAY 23, 2019

Join him as he takes you through lessons learned from Host Analytics on the top questions every SaaS CEO wrestles with. Or the five questions that really never get put to bed in growing a SaaS start up. My contact information is on the blog, Kellblog.com. So I’m currently just blogging. FULL TRANSCRIPT BELOW.

Sales Hiring 120

Sales Hiring Underperforming Technical Team Scale Startup 120

OpenView Labs

APRIL 22, 2020

And major layoffs have been announced, even among SaaS companies recently touted as possible 2020 IPO candidates. In a matter of weeks, we’ve begun to realize the magnitude not just of the COVID-19 pandemic, but also of the global economic recession that it will leave behind. Add value to existing plans.

Payments 54

Payments Pricing Payment Methods SaaS Payments 54

ProfitWell

AUGUST 5, 2019

You’ve got blog posts to write, SEM campaigns to launch — Facebook ads, demand generation tasks, A/B tests , and so much more. To better understand the role of a B2B marketer, it’s first imperative to understand the market you’re serving and the unique challenges that your buyers are facing when making a purchase.

B2B 97

B2B Strategy Marketing Scale 97

SaaStr

AUGUST 8, 2023

The role of finance in SaaS is changing. Instead, due to a decade-long exodus from Wall Street, the strategic CFO has burst onto the tech scene. IVP Partner Michael Miao explains, “The role and the scope of the modern finance team has changed dramatically in the last decade. Sign up for free.

Scale 172

Scale Finance Outsourcing Services Sales Recruiting 172

SmartKarrot

JANUARY 24, 2022

If you are a customer success leader with the ultimate objective of obtaining a C-level position, this blog is specifically written for you. . But, primarily, the – C in the word means chief in different corporate titles like a chief operating officer (COO), chief executive officer (CEO), and chief financial officer (CFO).

Customer Success 10

Customer Success CTO Coach Leadership New CTO 10

SmartKarrot

APRIL 12, 2022

Earlier, in the case of most organizations, the C-suite had three key titles – the CEO – chief executive officer, the COO – chief operating officer , and the CFO – chief finance officer. In this blog, we will discuss the new C-suite titles. Chief Finance Officer (CFO). The ‘C’ in the C-suite refers to the Chief.

New CTO 10

New CTO Finance CTO User Experience 10

SmartKarrot

FEBRUARY 9, 2022

However, once you plan your steps strategically by demonstrating quantitative data contributing towards customer success , it can become quite hassle-free to convince the CFO of your organization to provide a good share of the budget for the customer success department. . It is not an easy proposition. This hiring comes with some costs.

Customer Success 10

Customer Success Sales Hiring Technical Review Scale 10

SaaStr

JUNE 10, 2020

Join TripActions CMO Meagen Eisenberg at SaaStr Summit as she highlights her approach to ensuring Marketing delivers on its mission-critical role even in times of uncertainty or crisis. The true test of marketers. Are you a revenue driver or a cost center? You cannot afford to be the latter. Meagan Eisenberg | CMO @ TripActions.

Travel 185

Travel Marketing Scale Outsourcing Services 185

SmartKarrot

AUGUST 7, 2020

This team consists of various roles like Solution Architects, Customer Success Managers (CSM), and Account Managers. The director’s role is to ensure customers are successful using the product the company sells. The director’s role is to ensure customers are successful using the product the company sells.

Customer Success 18

Customer Success Sales Hiring Scale Interviewing 18

SmartKarrot

JULY 30, 2020

Customer Success is the buzzword in the modern SaaS companies. There are many roles they need to think of introducing in this department and hiring the right candidate. There are many roles they need to think of introducing in this department and hiring the right candidate. Well, it can be all of it. Chief Customer Officer.

Customer Success 10

Customer Success Technical Review Systems Review Interviewing 10

SmartKarrot

FEBRUARY 17, 2022

These high-ranking executives include several ‘chief’ job titles, such as Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Financial Officer (CFO), and Chief Customer Officer (CCO). The most recent entrant in the C-Suite executive rank is a Chief Omnichannel Officer – the topic of this blog article.

Sales Recruiting 10

Sales Recruiting B2B Sales Hiring Technology 10

SmartKarrot

JANUARY 28, 2022

And, I am not saying that just because I am writing a blog on the biggest customer success trends and predictions for 2022. It was also observed that the long tail of customers is very vital for the growth of B2B SaaS businesses. We saw customer success as a potential earn booster for our B2B SaaS businesses during the pandemic.

Trends 10

Trends Customer Success Compensation AI 10

SmartKarrot

AUGUST 7, 2020

This team consists of various roles like Solution Architects, Customer Success Managers (CSM), and Account Managers. The director’s role is to ensure customers are successful using the product the company sells. The director’s role is to ensure customers are successful using the product the company sells.

Customer Success 10

Customer Success Sales Hiring Scale Interviewing 10

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Rick Adams. Peter Armaly. Jay Nathan.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SaaStr

OCTOBER 31, 2023

They learned from some of the biggest in SaaS — Aaron Levie and Jeff Lawson. What the Navan team has discovered is that a CFO might say to use Concur or American Express to book, but more than 50% of employees are booking outside of those. You have to manage 10k employees, and Concur helped the CFO and CIO lock things down.

Payment Solutions 225

Payment Solutions Payments Travel Scale 225

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. It’s an SMB SaaS company in the healthcare technology vertical. I broke into SaaS in 2009 I was the second sales hire and the 10th overall hire at a New York City based SaaS business called Zocdoc.

Sales Recruiting 259

Sales Recruiting Sales Hiring Scale Sales 259

SaaStr

JANUARY 1, 2021

There’s a little bit of death-by-a-hundred cuts that many SaaS companies box themselves into. There’s a little bit of death-by-a-hundred cuts that many SaaS companies box themselves into. They have their controller, then their VP of Finance, then their CFO review things, then hand off to the General Counsel.

Scale 192

Scale Sales Hiring Finance Scaling 192

SaaStr

FEBRUARY 25, 2020

And as we’re all on the SaaS business, we understand the impact of minimizing that hole on the bottom of the bucket. Creating champions requires detailed focus on the journey. Want to see more content like this? Join us at SaaStr Annual 2020. Kathy Lord | SVP @ Sage People. FULL TRANSCRIPT BELOW. Certainly you’re reducing churn.

Scale 222

Scale Underperforming Technical Team Sales Hiring Software Review 222

SaaStr

NOVEMBER 12, 2019

I’m excited to be here today to share a few stories from the SaaS world. So Pardot, SalesLoft and Calendly, you’re thinking, “How is this random guy from Atlanta 2000 miles away at the starting floor, at the ground floor of three pretty interesting SaaS companies? Want to see more content like this? Any Pardot?

Sales Recruiting 169

Sales Recruiting Scale Outsourcing Services Sales Hiring 169

ChurnZero

JUNE 3, 2022

For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. 1 emerging job role in business today; one that’s grown tenfold in the last 10 years.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52