User Pilot

JUNE 15, 2021

Having said that, we’ve studied several fast-growing SaaS products to give you the inspiration you need to nail that vital initial user onboarding experience. It also repeats the main benefits of the product, so that they’re fresh in the user’s mind. This shows users how the product will work for them.

Onboarding 145

Onboarding SaaS User Experience Software 145

SaaStr

JULY 12, 2023

The business exploded during lockdown when in-person tours were more difficult, growing 100% YoY from 2020 to 2021, and the business continues to grow today. Services and “Product” revenues (revenues for doing the scans and buying the cameras, respectively) have much lower margins than software — 29% and 17%.

Subscription 159

Subscription Payment Features Revenue Software 159

SaaStr

AUGUST 17, 2022

Consider not only how many reps you have and how many you’ll hire, but also incorporate attrition and productivity metrics that give you insight into the health of your organization. Centering your work on customer experience helps train the whole organization in the process and hones your product-market fit. Product tour.

Sales Hiring 194

Sales Hiring Sales SaaS B2C 194

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Onboarding 98

Onboarding Underperforming Technical Team SaaS Compensation 98

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. It doesn’t offer any other product growth features Userpilot has.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

SaaStr

AUGUST 25, 2022

Appcues makes it easy to measure and improve product adoption—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.

Cybersecurity 203

Cybersecurity Scale compliance Subscription 203

Intercom, Inc.

MAY 8, 2018

At Intercom, we decided to have our Demand Generation team look after Messenger on our website and our Product Marketing team look after Messenger inside our app. For our website visitors, our most important goal was to put product demo resources front and center. Position #2 Content Showcase app, linking to our product tours.

Payment Solutions 176

Payment Solutions Payment Methods Payments SaaS Payments 176

User Pilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Retention 98

Retention Onboarding Engagement Churn 98

User Pilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success.

Software Review 98

Software Review Education Onboarding Technical Review 98

Intercom, Inc.

JANUARY 18, 2023

” Chip Lay, Director of Product Strategy at Fullstory. Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit. “The And where should you start?

Strategy 118

Strategy Retention Churn Acquisition 118

User Pilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. Build fully interactive product tours.

Pricing 98

Pricing Software Review Technical Review Onboarding 98

User Pilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

SaaStr

DECEMBER 30, 2022

Find a way to do another tour of duty. Often, just one great new VP of Marketing or Sales or Customer Success or Product will tilt the curve enough that you’d back to Better Growth. If you have some traction, then the company is probably better, and you are doing better, than you think. Give yourself more credit.

Sales Recruiting 227

Sales Recruiting Customer Success SaaS Management 227

User Pilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. This leads to increased customer loyalty and builds trust.

AI 105

AI Scale User Experience Onboarding 105

User Pilot

MARCH 20, 2020

In-app guidance is a fancy way of describing the onboarding that happens within your product. Either it’ll be a product tour, or it’ll be an interactive walkthrough. I’ll explain where product tours fall short, and why interactive walkthroughs produce better results. Why product tours don’t offer in-app guidance.

Social Media 111

Social Media Onboarding Engagement SaaS 111

User Pilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Product tours and in-app guides are also important tools to increase engagement. Both products occupy the same market: onboarding new users. Both products are digital adoption platforms.

Onboarding 98

Onboarding Software Review SaaS Technical Review 98

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. moment and adopt the product.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Neil Patel

DECEMBER 11, 2022

Here’s another example from Airbnb: If you’ve been browsing trips to wine country, this targeted email can help make your tour much more palatable through the offer of discounts, local guides, special attractions, and more. Acquisition emails, designed to introduce customers to your sales funnel for products or services.

Marketing 131

Marketing Sales Funnel Retention Branding 131

User Pilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. What is a Product Walkthrough?

Social Media 98

Social Media SaaS Onboarding User Experience 98

Intercom, Inc.

APRIL 6, 2020

People before product and profit. At Intercom we firmly believe that people are the most important thing – your product and ultimately profits will follow if you get the people thing right. I’m kicking things off by sharing some pieces that have helped me (hopefully) get better at managing people.

Management 181

Management Entertainment Engineering Interviewing 181

User Pilot

JULY 14, 2022

We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product. Minimum viable onboarding doesn’t just mean launching a basic product tour (long-winded, not targeted, not engaging). Ready to get started? Let’s dive in!

Onboarding 98

Onboarding User Experience Marketplace as a Service Social Media 98

User Pilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. Customer churn occurs when customers cancel their subscription to a product or service. Sometimes users churn because of price issues – either you misled them with the value of your product, or they don’t think the value matches the price outright. Let’s get started.

Churn 98

Churn Software Review SaaS User Experience 98

User Pilot

JANUARY 8, 2020

We’ve always said that the key to successful onboarding is to guide your users to your product’s Aha! It’s when your users realize how much value they can get from your product. It sets expectations (it’ll take 3 minutes) and explains that you can choose between an interactive tour or videos.

Marketing 90

Marketing Onboarding Engagement Management 90

Stax

APRIL 18, 2024

This blog will walk you through how your customers are using mobile credit card processing, how you can accept payments using mobile technology, what sorts of features to look for in a mobile solution, and some exciting statistics about the future of payment technology. Branding Capabilities Your brand is your company’s identity.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

User Pilot

JUNE 19, 2023

For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable. Userpilot Userpilot is a product adoption and onboarding platform that offers a range of features that enable you to develop in-app training materials for your users. What are these features?

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Help customers gain full value from your product. More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others. Who are they?

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

SaaStr

JANUARY 17, 2021

New CEOs go through a SWOT analysis (Strength Weakeness Opportunities Threats) of all key stakeholders — management, employees, product and customers. Next is often a “listening tour” of some fashion. If as a new CEO, you don’t talk to 20+ customers in your first 30 days, you don’t care about product.

Management 166

Management 166

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 105

Onboarding Scale Customer Success Scaling 105

User Pilot

OCTOBER 2, 2019

In this article, we’re going to take a deep dive into 5 products that get their onboarding right. Each of these products uses interactive walkthroughs to guide their users all the way to product activation. One of the most common forms of onboarding you’ll come across is the product tour. with the product.

Onboarding 99

Onboarding Engagement Startup SaaS 99

User Pilot

JANUARY 26, 2023

It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. Show helpful empty states by filling them with product guidance or dummy data.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

OCTOBER 27, 2021

WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. The platform lets you create customizable, in-depth product walkthroughs to help users learn your software and track their progress as they go. So let’s get right to it! WalkMe demo page.

Software Review 98

Software Review Technical Review Onboarding Systems Review 98

Nimble - Sales

APRIL 1, 2020

Some businesses structure their product offerings around activities (white water rafting companies, tour companies, etc.) Some businesses structure their product offerings around activities (white water rafting companies, tour companies, etc.) appeared first on Nimble Blog.

Software 109

Software Engagement Sales Business 109

Neil Patel

FEBRUARY 22, 2023

For example, include words related to your travel business’s services or products. You should also consider inserting location-specific keywords, such as ‘Miami beach resort’ or ‘New York City tour guide’. Adding long-tail keywords to your blog content can attract the right type of customers.

Travel 81

Travel Strategy Social Media Technical Review 81

Sales Hacker

MARCH 8, 2024

A chance to tour (and maybe even race on?) Partner data (or second-party data) provides additional intel on customers and prospects, and can also inform your product and feature roadmap. You can then combine insights like product usage data and other analytics to drive decision-making. Early-bird tickets expire next week.

Scale 95

Scale AI Search Social Media AI 95