SaaStr

NOVEMBER 14, 2023

Meghan Gill, SVP of Sales Ops and Sales Dev at MongoDB, shares different consumption-based compensation models that drive the right behaviors. Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. There are still some complexities around SaaS-based approaches. Then what happens?

Compensation 164

Compensation Sales Azure AWS 164

Blulogix

NOVEMBER 8, 2023

Transforming the Technology Industry: The Power of Usage-Based Pricing By BluLogix Team The technology industry is in the midst of a profound transformation. Traditional pricing models, such as fixed subscriptions and one-time purchases, no longer align with the dynamic and ever-evolving nature of this sector.

Technology 52

Technology Pricing Payment Features Subscription 52

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Blulogix

MARCH 20, 2024

Highlight usage statistics, achieved outcomes, and how your service compares to alternatives in terms of ROI. These could range from pricing discounts to access to exclusive features or beta programs. Tailor engagement strategies based on these insights to proactively address concerns or leverage opportunities.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

SaaStr

JANUARY 19, 2023

If data supports the notion of a significant market opportunity, but you don’t have the resources (human or financial) to get there, consider how a partnership can help you get to market faster. Your current customer base is inquiring about a partner ecosystem.

Technical Review 203

Technical Review Startup Scale Software Review 203

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

SaaStr

APRIL 10, 2023

How is it that you want to sell to startups differently than the rest of your customer base?” Serve : Avoid startup customers getting lumped into the overall base. Lesson Two: Create a Compelling Offer Selling is tricky, and deciding on a startup pricing and product offering is something that Zendesk took time to perfect.

Startup 197

Startup Scale SMB Venture Capital 197

SaaStr

JULY 20, 2022

It’s a tough outcome for a team that is working hard to scale well into the nine figures of ARR. Weave has a base to build on, and has done a good job steadily increasing NRR, up from 97% in 2019. #2. A fairly standard SMB price point. 5 Interesting Learnings: #1. NRR of 103% and GRR of 94%. Series C ($5.35

SaaS Payments 231

SaaS Payments Scale Payment Methods Payments 231

User Pilot

AUGUST 14, 2023

Survey bias occurs when feedback deviates based on influences from the surveyor and/or respondent. Whenever survey respondents fail to answer honestly, the most likely outcome is that you'll need to repeat the online survey in order to collect more accurate feedback the next time around — costing you more time, money, and team resources.

Underperforming Technical Team 80

Underperforming Technical Team Scale Technical Review Systems Review 80

User Pilot

JANUARY 16, 2024

Task ChatGPT with identifying and formulating the best pricing strategy for your industry. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 101

ChatGPT Management Underperforming Technical Team Technical Review 101

SaaStr

DECEMBER 26, 2022

Companies are witnessing slight pricing pressure, with the average spend per product dipping slightly. . 79% said that decisions are consensus-based . 79% said that decisions are consensus-based . There is an increase in demand for software focused on driving growth by improving existing customer outcomes.

Software Review 187

Software Review Software Azure Cloud 187

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Price: how does the cost of the platform stack up against other options and your return on investment? Customer support: Zendesk knowledge bases. Customer Support: Zendesk Knowledge Bases. In-app Guides: Whatfix.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

SaaStr

APRIL 2, 2023

Mistake: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Lead our clients to the outcome. You have a small base, so churn isn’t a factor.

Sales Hiring 255

Sales Hiring Scale Scaling Customer Success 255

SaaStr

SEPTEMBER 21, 2021

Sager shares some of his thoughts on where the industry is headed based on subtle seeds being planted today. For example, since companies can save money by using fintech to streamline specific processes, they can lower prices, and so the customer saves on costs too. Less friction and optimal outcomes will be the goal.

Finance 168

Finance Innovation Banking Interviewing 168

User Pilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. Pendo offers 4 pricing plans, including a free one. The other plans have custom pricing but are said to be pricey, which is one of Pendo’s main cons. Based on the information you’ve collected, choose the right Guide outline and develop content.

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans.

Software Review 97

Software Review Software Management Azure 97

SaaStr

JANUARY 7, 2021

Every business goes through its lows, some more than others, taking care of your team while continuing to deliver outcomes for your customers during these times is essential. Customer happiness is key for delivering successful outcomes, but how do you ensure every customer is satisfied at scale?

Scale 236

Scale Sales Hiring Scaling B2B 236

Subscription Flow

NOVEMBER 8, 2023

Keeping this context in mind, in this blog, we will examine the advantages and difficulties of the subscription-based healthcare model, as well as some of the newest developments and businesses in this rapidly developing industry. They can forecast revenue with the recurring pricing model and adjust their budget accordingly.

Healthcare 59

Healthcare Payment Features Subscription Payment Services 59

SaaStr

AUGUST 7, 2023

If you’re growing 50% and adding 10% new customers, you’re fatiguing your base. The One Metric Only Founders Can Own — Customer Centricity Folks have been under pressure, and a lot of shenanigans and borderline unethical price increases and behaviors are happening. Investors like to see at least a 2:1 ratio. The takeaway?

Metrics 184

Metrics SaaS Sales Hiring Finance 184

SaaStr

SEPTEMBER 2, 2022

Investors will look at market size as a key proxy for the potential outcome size. Bottom-up: Applying your pricing to a broad set of customers. While, in some cases, the most relevant metrics are customer or revenue based, in other cases, they could be indicators related to users or community-based traction. “At

Scale 181

Scale Retention Metrics Product Marketing 181

User Pilot

FEBRUARY 26, 2023

Were you able to reach the desired outcome with our tool? Customers don’t just buy a product because it looks awesome, they purchase a specific outcome for their business and your product is just a tool to help them get there. Would you continue to do business with [company] if prices increased? Why or why not?

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Totango

AUGUST 25, 2022

SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. Customer engagement supports your customer success strategy by planning engagements that promote customers’ successful outcomes. Use the KPIs most relevant to your product and customer base.

Engagement 96

Engagement Strategy SaaS Scale 96

User Pilot

AUGUST 5, 2023

You can book a Userpilot demo to see how you can effortlessly create and trigger in-app NPS surveys and take action based on their insights. Passives often have a price-sensitive mindset and continuously evaluate competitive offerings and weigh the overall value they receive. What is Net Promoter Score (NPS)?

Scale 97

Scale Retention User Experience Strategy 97

OpenView Labs

APRIL 7, 2020

One question that surfaces frequently is what companies should do about pricing. A few weeks ago, I shared my advice about pricing in a time of uncertainty here on the OpenView blog, with a follow-up post on the Ibbaka blog on pricing under uncertainty and the need for usage-based pricing.

Pricing 54

Pricing Market Segmentation Metrics Communication 54

User Pilot

FEBRUARY 24, 2023

Userpilot is an alternative adoption tool that offers more comprehensive analytics features at a lower price point. Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion. You can build segments based on: User properties Flows interaction (completed or not?)

Software Review 97

Software Review Engagement Onboarding Pricing 97

User Pilot

JANUARY 8, 2024

16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Neil Patel

JULY 31, 2021

It’s based on the four classic stages people move through during the buying process: awareness, interest, desire, and action. Based on the AIDA model, then, a traditional-style sales marketing funnel might look something like this: The problem? Consider what you can learn from their landing pages, social media channels, and blogs.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

Totango

NOVEMBER 25, 2020

With this feature, you can examine a number of insightful metrics and segment your client base for an optimized customer journey that surpasses what the competition can offer. . The specialty of Customer 360 is creating a real-time picture of customer health across your entire user base. Goals and KPIs. View and Act on Feedback.

Customer Success 107

Customer Success Technical Review Outsourced Development Churn 107

Baremetrics

APRIL 25, 2021

1 Background: The Timeshare Industry 2 A Need for a Trustworthy Exit Service 3 The Challenge: Building a Business Based On Trust 4 Cancel Timeshare Uses Smarter Tools by Baremetrics 5 The Future of Cancel Timeshare 6 Read more about Cancel Timeshare. Read more about Cancel Timeshare Be sure to check out Cancel Timeshare’s blog.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

User Pilot

JUNE 29, 2023

Knowledge base. Create a detailed software documentation outline In exactly the same way a roadmap sets out a path to delivering outcomes that will delight users and drive value, a software documentation outline gives you a clear framework to create all your documentation from there on out. Resource center. Monday’s resource center.

Management 95

Management Technical Review Software Review Customer Support 95

SaaStr

OCTOBER 17, 2023

Customer success is all about outcomes. At this stage, you don’t have an enablement function, so reps are holding onto anyone who can help them understand the insights and intel into your customer base. If you’ve raised venture capital, you know net revenue retention is important. That’s the end state we’re going for. Everything!

Scale 164

Scale Sales Hiring Customer Success Scaling 164

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

MARCH 31, 2022

As Rico mentioned earlier, we’ve seen a big transition as well within our enterprise customer base. And from a buyer’s perspective, that really helps them because at the end of the day, they need to get the software in, running so they can get to their outcome. And that wasn’t the outcome that we had.

Scale 191

Scale Marketplace as a Service Cloud SaaS Payments 191

OPEXEngine

JANUARY 11, 2022

Consumption-based pricing is best used when you can accurately and easily break down your service offering into small, digestible units. Many companies in the technology industry are moving toward “pay for what you use” consumption-based pricing models. Four pricing models. Uncommitted contracts.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

OPEXEngine

NOVEMBER 2, 2021

Finance leaders must think through the implications of changing pricing models, high investor interest, and robust capitalization options, specialists say. That’s when Adobe converted its Creative Suite to a cloud-based subscription service, widely considered a turning point for the sector. Pricing evolution.

DevOps as a Service 52

DevOps as a Service SaaS Outsourced Development Subscription 52

Casey Accidental

NOVEMBER 28, 2023

I never posted my talk from last year, so I’m adapting it into a blog post here, and will do the same for this year’s talk in the following weeks and as well as some follow up questions from the Summit I’ve had a chance to ruminate on. Moves to interest, not friend based discovery. Also, I publish on Substack now!

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

OPEXEngine

JANUARY 21, 2020

Prescriptive analytics frequently takes three forms: guided marketing, guided selling and guided pricing. The key challenge now is determining the best moves to make based on the insights produced by the analysis. Analytics-driven guidance leads to better sales outcomes.

Scale 56

Scale Artificial Intelligence Marketing Sales 56