Intercom, Inc.

JANUARY 16, 2020

Andrey and his team are finding out. So too are teams of every discipline across the globe who are embracing Miro as a collaborative tool unlike any other – a vast canvas for them to create and share ideas. We hear how sharing the pain that your customers experience is key to understanding it. Short on time?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

JUNE 19, 2020

This is where the cloud meets. Guru lets your team capture information instantly, wherever it surfaces, Slack, Gmail, Salesforce, Microsoft Outlook and Teams, and more, without ever leaving their workflow. Christoph co-founded Point Nine Capital in 2011. This podcast is sponsored by Guru. Let’s make no mistake about that.

Development Team Review 157

Development Team Review Software Review Management SaaS Payments 157

Buffer Resources

JUNE 2, 2023

Meet Sophie, a Senior Growth Marketing Manager at Buffer and digital nomad. Her story is a riveting blend of professional growth, remote work challenges, and an infectious zest for life. How did you get started working at Buffer? I had come across their blogs and was well-acquainted with their innovative approach to work.

Travel 87

Travel Systems Review Growth Marketing Social Media 87

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. In order to nurture this growth, customer success teams must have improved visibility to monitor progress and review customer insights. How Do You Maximize the One-on-One Structure?

Customer Success 92

Customer Success Software Review Communication Enterprise 92

Baremetrics

AUGUST 13, 2021

A major issue that remote startups face is managing their teams. This article will discuss ways startups can better manage their remote team’s communication and workflow. Remote SaaS and subscription companies rely on Baremetrics for financial insights that grow their businesses.

Startup 97

Startup Outsourcing Services Management Software Review 97

Chart Mogul

JANUARY 3, 2020

Communication is the biggest challenge of remote teams. It wasn’t that long ago when remote work was considered a rare and luxurious perk. Fast forward to 2020 and remote work is firmly in the mainstream , especially across some of the most traditional industries. The key to remote team communication.

SaaS 107

SaaS Communication Systems Review Software Review 107

SaaStr

SEPTEMBER 24, 2019

InVision is a software platform that’s built for design teams that are building remarkable digital applications and digital experiences, and it’s used to collaborate with product and engineering organizations as well. We don’t say distributed or remote. Want to see more content like this? Seth Shaw | CCO @ Invision.

Sales Hiring 176

Sales Hiring Scale Technical Review Sales Recruiting 176

OpenView Labs

MARCH 20, 2020

A couple of weeks ago, we decided to temporarily close our office in Boston and ask our team to work from home. Going fully remote is a new thing for us, and we know it’s something that many of you are currently navigating as well. Resources for Remote Workers. Slack: Helpful How-tos for the Transition to Remote Work.

Leadership 60

Leadership Communication Management Data 60

ChurnZero

NOVEMBER 4, 2022

With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? Here are 10 takeaways for recession-proofing CS.

Customer Success 98

Customer Success Scale SaaS Finance 98

User Pilot

JULY 23, 2023

With the right go-to-market team, your new launches won’t suffer unnecessary delays and you can increase adoption but focusing on the right things. Putting up a GTM team can be daunting, especially because you need to hit the sweet spot between just enough roles and too many people on the deck. But it’s not that easy.

Marketing 74

Marketing Customer Lifetime Value SaaS Advertising 74

SaaStr

JUNE 3, 2020

Thanks to Jason Lemkin and the SaaStr Team for putting on this event in a very tough time. Both, how did we get here today? Both, how did we get here today? And more importantly for us in the SaaS community, how do we get beyond it? How do we win back the trust of our customers? FULL TRANSCRIPT BELOW.

Software Review 181

Software Review Scale Technical Review SaaS 181

Intercom, Inc.

APRIL 19, 2018

Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Stax

JANUARY 24, 2024

When it’s become so easy for users to access and share data remotely and sync changes in real-time, desktop applications are appearing increasingly cumbersome. So, it’s a reasonable assumption that future versions of Desktop will also be phased out on a rolling basis (similarly to how Microsoft no longer supports old versions of Windows).

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

Baremetrics

MAY 14, 2020

Canny is a bootstrapped, remote-working, profitable team of seven. A lot of how our company runs today is due to the fact that we never raised money. We’re still an ambitious team with aggressive goals—we just do it on our own terms. Before you take those investor meetings, think about this alternative path.

Sales Recruiting 90

Sales Recruiting Sales Hiring Branding Business Model 90

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. In 2024, these three skillsets will give CS individual contributors and their teams an edge.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Intercom, Inc.

APRIL 29, 2021

And if starting a new role wasn’t challenging enough, the show started filming a couple of weeks before the COVID-19 crisis, meaning that we got to watch in real time as she faced the challenges of pivoting to remote work. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

Unbounce

MAY 19, 2020

There are various opportunities to improve (or damage) your relationship with potential customers through how you talk about COVID-19. How you address the current moment can “make or break” you. How you address the current moment can “make or break” you. Some could end up closing their doors for good.

New CTO 145

New CTO Branding CTO Social Media 145

ProfitWell

MAY 4, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 How are churn and new revenue trending over time? The team over at the Verge has its eyes peeled. They spotted a small edit to a blog post by Zoom —one that has big implications. 7 day +0.47% | ?? 30 day +0.77% | ??90 90 day +3.51%.

Sales Hiring 56

Sales Hiring B2B Subscription Payment Features 56

Neil Patel

MARCH 25, 2021

You know just how important it is for your marketing funnel to be in good working order. With this software, you have access to tools that help with: blogging SEO social Media website lead management landing pages calls-to-action marketing automation email analytics. Are you ready to grow your business with digital marketing?

Payment Methods 144

Payment Methods Social Media Marketing Business 144

SaaStr

JANUARY 24, 2022

Take a read if you are still running finance yourself, or just have an part-time outsourced resource. I simply couldn’t get them to even remotely tie to his presentation deck. This SaaStr Classic post didn’t much of an update, but we added a few things to it. — Jason, ed. I couldn’t even figure that out.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

Intercom, Inc.

NOVEMBER 20, 2018

In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. This will help ensure that any face to face meetings are focused on those most likely to have a need that the solution addresses. Meet your target users and get feedback.

Startup 178

Startup Sales SaaS Systems Review 178

SaaStr

JANUARY 28, 2020

So now, you’ll be able to go upstairs and you’ll hear the honest stories, right, of how a marketing leader, the CMO, works with the CCO. The panel discussed navigating a future recession, building great office culture, app exhaustion and more. Want to see more content like this? Join us at SaaStr Annual 2020. Jason : All right.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Chart Mogul

FEBRUARY 25, 2021

Building and running a private community for your market is time-consuming — but can lead to huge rewards. How can you drive growth with a community? Thanks to our community of early adopters, they write in a blog post. Thanks to our community of early adopters, they write in a blog post. Marketing to haystack needles.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

Chart Mogul

JANUARY 3, 2020

Communication is the biggest challenge of remote teams. It wasn’t that long ago when remote work was considered a rare and luxurious perk. Fast forward to 2020 and remote work is firmly in the mainstream , especially across some of the most traditional industries. The key to remote team communication.

SaaS 52

SaaS Communication Systems Review Software Review 52

OpenView Labs

SEPTEMBER 29, 2020

The product and engineering teams are itching to get their new thing in front of customers, sales is asking (and likely has been for a few months!) Align with the most critical teams as early as possible. There are a few key teams that are most affected by a launch and also the most crucial for input during planning.

Social Media 93

Social Media Communication Sales Enablement Product Marketing 93

SaaStr

JUNE 10, 2020

Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. And so we’re a great experience for your employees but also for your finance teams who are trying to control costs and save money. Our workforce is remote.

Travel 176

Travel Marketing Scale Outsourcing Services 176

Panintelligence

FEBRUARY 7, 2024

That's where airtight cyber security comes in—the key to maintaining customer trust and meeting regulations. In this blog, we're going to dive into how to strengthen the Fintech SaaS cyber security frameworks. In this blog, we're going to dive into how to strengthen the Fintech SaaS cyber security frameworks.

Payments 52

Payments Data Payment Services Payment Solutions 52

OPEXEngine

APRIL 6, 2021

Finance leaders are in a critical position to help assess the options and impacts associated with returning to work, including how the business can grow and react differently in the future. Consider the cost of changes to lobbies, desk areas, meeting rooms, bathrooms, break rooms, even your HVAC systems. Financial Planning.

Finance 52

Finance Forecasting Travel Leadership 52

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. It came down to the culture they had created together, which against all odds overcame the fact that the company was entirely remote. It came down to the culture they had created together, which against all odds overcame the fact that the company was entirely remote.

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

OpenView Labs

MAY 4, 2020

There is no leadership manual for dealing with a once-in-a-century global health emergency—no script to guide what you should say to team members, customers and stakeholders in your business. It’s not just a question of how resilient our organizations are and how quickly they can adapt to lockdowns and restrictions on travel.

Leadership 75

Leadership Travel Communication Software 75

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. Let’s start with the impact of the crisis so far. So now let’s talk about the future.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

Chart Mogul

FEBRUARY 25, 2021

Building and running a private community for your market is time-consuming — but can lead to huge rewards. How can you drive growth with a community? Thanks to our community of early adopters, they write in a blog post. Thanks to our community of early adopters, they write in a blog post. Marketing to haystack needles.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

Sales Hacker

OCTOBER 16, 2020

Their calendars are blocked with 76 meetings. Luckily, there are a few things you can do today to start improving how you go about the rigorous, rejection-filled prospecting days. Enterprise is generally behind the times and slow to move on new ideas. And finding time is tough compared to an SMB executive. Shifting your mental game.

Enterprise 104

Enterprise Payment Methods Payment Services Sales Hiring 104

ChurnZero

JUNE 14, 2019

Automation is a game-changer for almost any department, but surprisingly Customer Success teams are a bit behind some of their counterparts (i.e. So why is it that not all Customer Success teams have become pros when it comes to CS automation? How to begin? Our recommendation: A CS team working session! Make the time.

Customer Success 65

Customer Success Technical Review Systems Review Sales Hiring 65

Sales Hacker

JULY 26, 2018

Let’s explore how to run top-notch discovery calls and avoid the biggest outbound prospecting mistakes AEs are making. The definitions for these are helpful to understanding this blog, so please skim through those before you continue. Article overview: How to do an Inbound Discovery Call (for context).

Sales Hiring 49

Sales Hiring Interviewing Sales Education 49

Intercom, Inc.

FEBRUARY 23, 2022

Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. In the face of what some have dubbed the “Great Resignation”, the question is: how do you get employees to stay? Short on time?

Technical Review 118

Technical Review Systems Review Interviewing Airlines 118

OPEXEngine

OCTOBER 6, 2020

In building Salsify, a product experience management company, he and his executive team expected another recession to occur at some point, and they knew they’d have to plan for the worst. A key team member leaves. Here’s how the Salsify team went about it. In turn, they made contingency planning an annual priority.

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40