User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users.

Underperforming Technical Team 84

Underperforming Technical Team AI Scale Onboarding 84

User Pilot

FEBRUARY 21, 2023

Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is currently working on similar functionality.

Software Review 96

Software Review Underperforming Technical Team Technical Review Systems Review 96

User Pilot

FEBRUARY 20, 2023

How does this sound? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. What is product analytics?

Software Review 97

Software Review Systems Review Underperforming Technical Team Mobile 97

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? Next, you need to map out the customer journey , indicating every touchpoint, potential friction points , and how to improve the journey. Use onboarding surveys to personalize user onboarding and increase the user’s chances of success.

Scale 91

Scale Customer Success Scaling SaaS 91

User Pilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. It’s made up of user activation , engagement, and resurrection. Book the demo to see how!

Scale 100

Scale Sales Software Review Retention 100

Buffer Resources

MARCH 19, 2024

  YouTube is effectively the video version of its parent company, Google, so the way users discover videos on the social media platform is a lot like how they search for something on the search engine. Here’s how → How YouTube’s search algorithm works Wait, what is YouTube SEO?

Social Media 109

Social Media Engineering Trends Engagement 109

User Pilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Appcues click-to-track events allow you to monitor user engagement with different features in your product.

Software Review 93

Software Review Engagement Onboarding Pricing 93

User Pilot

MAY 3, 2023

We look at the onboarding features Pendo offers, how to use them, and their pros and cons. We also check out Pendo’s pricing plans and what its users think about it. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Analyze your user needs.

Software Review 96

Software Review Onboarding Pricing Engagement 96

Neil Patel

DECEMBER 11, 2022

When sending out automated emails to your list, how personalized are they? I’m not talking about things like $firstname, or order by $date for free shipping – but actual personalization based on their behavioral triggers. Recently , behavioral email marketing showed high promise of sales. Let those numbers sink in a minute.

Marketing 131

Marketing Sales Funnel Retention Branding 131

User Pilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? Effective marketing automation enables teams to deliver personalized experiences for different user segments. Resource centers and chatbots are another way to provide automated guidance and support to users.

Marketing 90

Marketing SaaS Social Media Onboarding 90

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. What is churn analytics? Let’s begin!

Churn 97

Churn Retention Subscription Payment Features 97

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. But knowing how these steps work is not the same as making it happen, and we think we know why. .

Retention 281

Retention Metrics Scale Startup 281

User Pilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. And, how to analyze product usage data to enhance the product experience. There’s a whole host of analytics metrics that you could track.

Data 64

Data User Experience Churn Retention 64

User Pilot

JULY 18, 2023

TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Let’s get right to it!

Software Review 93

Software Review Software Management Azure 93

User Pilot

MAY 30, 2023

Every successful product marketer has at some point wondered how to create a persona. Good user personas are critical to any successful product marketing campaign. Put simply, user personas impact your entire business model. In this article, we take an in-depth look at the user persona creation process.

Social Media 97

Social Media Interviewing Underperforming Technical Team Product Marketing 97

User Pilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. What is product analytics?

Data 87

Data Management Onboarding Metrics 87

User Pilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness. What’s the value of it?

Customer Lifetime Value 98

Customer Lifetime Value Churn Retention User Experience 98

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Customer Lifetime Value 86

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 86

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 100

AI Scale User Experience Onboarding 100

User Pilot

JULY 31, 2023

What does a product marketing manager (PMM) do? But what exactly does this entail? Product marketing management requires many skills: to be proficient at research, highly organized, empathetic (able to put themselves in their user’s shoes), storytelling and communication, and a foundation of product management.

Product Marketing 89

Product Marketing Management Marketing Customer Lifetime Value 89

User Pilot

MAY 22, 2023

Creating customer empathy maps to capture what the user says, thinks, feels, and does. Analyze customer behavior and eliminate friction from the customer journey. You can book a Userpilot demo to utilize A/B testing, NPS surveys , user segmentation, and more to create an effective CX strategy. How to build a CX strategy?

Strategy 80

Strategy SaaS AI Search Customer Support 80

User Pilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. There's certainly a lot of buzz about their analytics in the onboarding world at the moment. We previously discussed them in our blog post about Pendo here. The question is: do the analytics features offered by Pendo live up to the hype?

Software Review 96

Software Review Systems Review Onboarding Retention 96

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Book the demo to see how!

Underperforming Technical Team 81

Underperforming Technical Team Sales Recruiting Social Media Onboarding 81

Neil Patel

OCTOBER 7, 2021

What does this mean for marketing teams, and what can you do to ensure your business keeps running smoothly when you are marketing without cookies? Why Are Third-Party Cookies Going Away & Why Does it Matter? By blocking these cookies, users can increase their privacy and security. Turn on Google Analytics 4.

Marketing 123

Marketing AI Search Advertising Social Media 123

Neil Patel

JUNE 8, 2021

If you want to dig deeper into AMP and learn how to use it to grow your online marketing strategy, you are in the right place. Webmasters, marketers, and SEOs have analyzed how AMP can affect mobile web pages. Faster mobile pages + readable content = better user experience. How Does The AMP Plugin Work?

Mobile 143

Mobile Marketing Engineering Content Marketing 143

User Pilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Want to see how? Let’s get right to it!

Interviewing 97

Interviewing Scale Social Media Communication 97

Blulogix

JANUARY 4, 2024

When evaluating billing solutions, consider the following: Pricing Models: Does the platform support one-time purchases, recurring subscriptions, usage-based pricing, tiered plans, or a combination of these? Payment Gateway Compatibility: Does it support the payment gateway you use?

Payment Solutions 52

Payment Solutions Payment Services Payment Features Payments 52

Neil Patel

JULY 31, 2021

How do you create a conversion funnel, though, and how do you get the most from this tool? This is a rigid and fairly unrealistic way to view how people move through the stages of a sales cycle. As a marketer, you must understand their behaviors, their personalities, and their needs to convert them into paying customers.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. Book a demo to learn more.

Artificial Intelligence 87

Artificial Intelligence AI SaaS Payments Payment Solutions 87

Panintelligence

FEBRUARY 7, 2024

The difference is that this time around, it won’t be just about changing customer behavior, but untapped data. So, how can vendors respond to this double-squeeze and what’s next for Fintech SaaS innovation? That’s exactly what we’ll unpack in the next blog in our Fintech SaaS series. So, what’s next for Fintech SaaS innovation?

Innovation 52

Innovation SaaS Scale Technology 52

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Customer retention analytics identify rates and sources of churn among your customer segments. There are two kinds of customer retention analytics: periodic and retrospective. What is customer retention analytics?

Retention 98

Retention Technical Review Software Review Churn 98

User Pilot

JULY 27, 2023

To measure customer retention , you divide the difference between the users you have at the end of a given time period and the total customers you’ve acquired by the number of users you started the time period with. Driving users toward activation with checklists. Winning users back with targeted emails.

Retention 81

Retention Strategy Management Churn 81

User Pilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. It addresses all you need to know about the customer success renewal process and how to create a playbook that guarantees repeated success. Book a demo today to learn how it helps you.

Customer Success 91

Customer Success SaaS Retention Education 91

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Use email marketing campaigns to bring back inactive users. How to improve retention marketing tactics with Userpilot: Create personalized experiences with Userpilot’s advanced segmentation. Looking to power up your retention marketing strategy?

Retention 94

Retention Strategy Marketing SaaS 94

User Pilot

SEPTEMBER 4, 2023

You’ve probably heard of different segmentation methods, from behavioral to demographic and now psychographic segmentation. It differs from demographic segmentation, which focuses on who the customer is, and behavioral segmentation , which focuses on what the customer does. What is psychographic segmentation?

Product Marketing 87

Product Marketing Strategy Marketing Market Research 87

Sales Hacker

MARCH 28, 2023

And that’s just what the ICP does. Keep reading for an in-depth guide on creating your ideal customer profile, including an ideal customer profile template, how to identify your ideal customer, and a simple three-step process for creating an ideal customer profile. How can you quickly and easily identify them? That’s up to you.

Outsourced Development 107

Outsourced Development Interviewing Technical Review Software Review 107

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

User Experience 81

User Experience Onboarding AI Technical Review 81