ChurnZero

NOVEMBER 4, 2022

Now more than ever, businesses need to stay close to their customers, says Alex. Now more than ever, businesses need to stay close to their customers, says Alex. Find ways to enable your team to have candid discussions with customers and feed that information back to the company.

Customer Success 98

Customer Success Scale SaaS Finance 98

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. While also sharing 15 actionable tactics that you can implement today to improve your customer success efforts and increase retention, revenue, and engagement.

Customer Success 97

Customer Success Strategy Customer Lifetime Value SaaS 97

Totango

FEBRUARY 5, 2021

Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors. Demonstrating the value of Customer Success to executives is crucial. Start by considering what’s most important to your executives.

Customer Success 72

Customer Success Business Forecasting Onboarding 72

ChurnZero

APRIL 5, 2022

These are just two data points that underscore the importance of the customer experience and one of the major forcing factors bringing Customer Success and customer education teams together. As Customer Success matured, Customer Success platforms and executive-level positions became common. Customer Success teams needed help.

Education 98

Education Customer Success Customer Lifetime Value Onboarding 98

Neil Patel

JUNE 11, 2021

You need strategic marketing objectives to help you set, plan for and achieve your business goals. And you need to have them not just for your overall marketing plan but also for specific portions, such as paid social media marketing. Research your past analytics to make sure the goal is realistic with your resources.

Social Media 130

Social Media Marketing Acquisition Branding 130

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Neil Patel’s foray into digital marketing began with his blog. As Neil learned tips, tricks, and best practices, he decided to share what he learned on a blog to help other businesses find similar success.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SaaStr

MARCH 31, 2020

Founder Guillaume Cabane provides information on when and how to run a growth team and provides multiple examples of growth models. Use these tools to determine how to run growth experiments at your organization. Want to see more content like this? Join us at SaaStr Annual 2020. Guillaume Cabane | Founder @ Growth Ex Machina.

Scale 132

Scale Scaling Sales Hiring Engineering 132

CustomerSuccessBox

MARCH 31, 2022

In this blog, we have covered some secret skills that every CSM should master in order to pay justice to their role. They’ll also be able to do things like predict the needs of their customers and be able to manage their own emotions if situations become tense. Customer Success managers need to be organized and accurate.

Customer Success 52

Customer Success Management Scale Outsourced Development 52

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Totango

SEPTEMBER 18, 2020

Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. To achieve that goal, you must continually and reliably deliver value to your customer. The 6 Key Areas of Customer Success Metrics. Usage Metrics.

Customer Success 62

Customer Success Metrics Customer Lifetime Value Enterprise 62

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Test your assumptions, always. Short on time? Here are five quick takeaways: You must establish deep empathy for the customer.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

DECEMBER 31, 2019

Learn how to apply consumer grade growth, engagement, design, and prioritization strategies to increase adoption within your products. She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

SaaStr

DECEMBER 26, 2019

There is no shortage of options when it comes to building your marketing technology stack. This session weighs the options to create the right combination for your martech strategy. Guillaume : And today we’re going to talk about how to build your marketing stack. Want to see more content like this? FULL TRANSCRIPT BELOW.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

Sales Hacker

NOVEMBER 26, 2019

WHERE : Your office or home. RESERVE YOUR SEAT NOW. So, start clearing your schedule, and get ready for the best week of your sales career! Join Jill Konrath to learn the 4 factors that will help you unleash your own upward spiral. Save the date! The Sales Hacker Success Summit will be here before you know it!

Sales 103

Sales Underperforming Technical Team B2B Technical Review 103

Sales Hacker

JULY 18, 2022

This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey. They’ll stop using the product, stop engaging with your brand, and, eventually, churn. We need our customers to find their “aha!”

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

JULY 15, 2020

We had Christoph Jans this morning from Berlin talking about how you needed a much longer list of investors. There was this joke on Twitter the other day, someone who was pointing out how on your LinkedIn you said PayPal, it exited at a billion and now it’s worth 40 billion or 50 billion. Keith Rabois | Partner @ Founders Fund.

Investment 152

Investment Scale Travel Venture Capital 152

User Pilot

APRIL 30, 2024

But does it work well for all types of companies and are there any mistakes jeopardizing your chances of achieving PLG success ? For a company to successfully adopt PLG, it needs to focus on simplicity, transparency, empowerment, and empathy. To succeed with PLG, you need to focus on creating a product-led organization.

Interviewing 86

Interviewing Scale Strategy AI 86

A Smart Bear

FEBRUARY 26, 2019

Sometimes that’s a dream team that weathers the storm that sinks the other boats. Another Corollary: Your competitors are screwed up too. But in a bar fight, you’re going to get punched in the face regardless. I can only teach you my style. Others can only teach you theirs. This is my style. “MVPs” are too M to be V.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. Why is that?

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

SaaStr

JUNE 11, 2019

Keith began his career in the industry as a senior executive at PayPal and subsequently served in influential roles at LinkedIn and as chief operating officer of Square. Join him as he shares his top lessons in building great teams. I need a louder noise here. Give it up, ladies and gentlemen. FULL TRANSCRIPT BELOW.

Merchant Services 228

Merchant Services Part-Time VPE Sales Hiring Scale 228

SmartKarrot

SEPTEMBER 17, 2020

If your business is into a recurring revenue model then it is imperative for you to understand what ARR is. We are going to discuss all of them in this blog. Companies never used to calculate their annual recurring revenue before, but now it has become one of the major metrics to calculate. So, let’s examine this in detail.

Revenue 10

Revenue SaaS Acquisition Software Review 10

SmartKarrot

SEPTEMBER 19, 2023

Image Source Today, marketing is so complicated and fast-moving to the point that marketing teams are failing to reach their full potential when they don’t have a plan. A comprehensive, updated, and reliable marketing playbook is what they need as the guidebook to refer back to. What is a Marketing Playbook?

Marketing 10

Marketing Social Media Technical Review Branding 10

SmartKarrot

SEPTEMBER 10, 2020

If you have been following SmartKarrot’s blogs then you would find that we have written many blogs on different roles. But this blog is specifically about Chief Customer Officer (CCO). They serve alongside the executive board members and are responsible for driving the customer success initiatives in an organization.

Sales Hiring 10

Sales Hiring Scale Customer Success Acquisition 10

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. I’ve pulled together the top 97 books from a range of sales disciplines to give you the information you need to stay relevant, lead conversations, understand the trends — and of course, improve your game. Have been recommended by sales professionals.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

JUNE 23, 2019

Keith began his career in the industry as a senior executive at PayPal and subsequently served in influential roles at LinkedIn and as chief operating officer of Square. Join him as he shares his top lessons in building great teams. I need a louder noise here. Give it up, ladies and gentlemen. FULL TRANSCRIPT BELOW.

Merchant Services 192

Merchant Services Part-Time VPE Sales Hiring Scale 192

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How should your strategy change as they move apart? When do they align and when do they separate?

Sales Hiring 168

Sales Hiring Scale Interviewing Technical Review 168

SmartKarrot

FEBRUARY 9, 2022

The worst part is that while product, sales, marketing, and engineering have a vote to increase their respective budgets, resulting in enhanced revenue or engagement, customer success depends on financial metrics like revenue per CSM or customers per CSM. Every CCO needs to look at CS professionals who are key to the company.

Customer Success 10

Customer Success Sales Hiring Technical Review Scale 10

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? Helping the engineering teams run smoothly and being super productive thanks to mentoring.

Scale 274

Scale Underperforming Technical Team Sales Hiring Engineering 274

Sales Hacker

OCTOBER 7, 2021

Let’s flip the script: Your intellect, emotion, instinct, and empathy as a woman are what make you both a valuable human and invaluable company asset. Celebrate taking time off to be with your family, kids, pets, friends, or alone with your thoughts. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JULY 20, 2021

At ’21 Annual, Dave gave us one of the most popular sessions of the year on managing your Board of Directors. . If you want to know about dynamics between members on your board and how to get through the “valley of death,” aka getting from 0 to $1 million in ARR, then you should hear what David Barrett, CEO of Expensify, has to say.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

Totango

JULY 23, 2021

What makes a sports team successful? He needs a good catcher and good infielders and outfielders to support him, good batters to score points, and good coaches to make strategic play calls. Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room.

Customer Success 126

Customer Success Outsourced Development Technology Leadership 126

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Who else would you nominate? Anika Zubair.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. Why should you implement customer success team OKRs?

Customer Success 88

Customer Success Software Review Onboarding Systems Review 88

Sales Hacker

FEBRUARY 19, 2019

Lauren Bailey’s award-winning sales firm Factor 8 has been instrumental in helping sales teams with their sales and management development programs. She also founded #GirlsClub , which is dedicated to changing the face of sales leadership by helping more women gain the skills and experience needed to apply. Wondering the same yourself?

VP of Engineering 11

VP of Engineering Sales Hiring Sales Underperforming Technical Team 11

Unbounce

JUNE 16, 2020

This guide is all about answering the burning questions you might have about launching a partner program (or optimizing an existing one) for your SaaS business. I’ll even talk a little about how landing pages can help you launch and support your program quickly.). especially for SMB SaaS startups.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131