User Pilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. What are strategic initiatives?

Development 94

Development Scale Retention Onboarding 94

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. Product Marketing KPIs vs Product Marketing OKRs. How to measure Product Marketing success?

Product Marketing 97

Product Marketing Metrics Customer Lifetime Value Marketing 97

SaaStr

DECEMBER 13, 2023

If the VP of Customer Success says all customers who churned had multiple escalations because they didn’t have enough agents, so they hired more agents, that might be correct. They’re only a financing tool, not linked to OKRs and no leading indicators. 14: Causality. Correlation is often confused with causation.

Metrics 303

Metrics Sales Hiring Benchmarks SaaS 303

SmartKarrot

JUNE 24, 2020

Customers are the lifeblood of every successful business. Even if you develop the most groundbreaking product, your business won’t thrive unless it attracts and retains paying customers. That’s why entrepreneurs, business owners, and marketers are increasingly shifting their focus to achieving customer success.

Customer Success 10

Customer Success Customer Support Retention Branding 10

SaaStr

SEPTEMBER 29, 2023

Lattice’s Timeline For Going Multi-Product — It’s Not Easy Lattice started in OKRs and performance and expanded out to other products. The customer journey applies to every software category, and it guides your roadmap with more holistic solutions for your customers. What to do instead? Why share this timeline?

Scale 238

Scale Scaling Startup Sales Hiring 238

User Pilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. What are customer success OKRs?

Customer Success 84

Customer Success Software Review Onboarding Systems Review 84

SaaSX

MAY 21, 2020

Just when I think the world doesn’t need yet another introduction to OKRs, I talk to a company struggling to implement them. As an OKR convert (someone who didn’t like them, and now enthusiastically loves them), I think this stems from over complicating it and getting in your own way. OKRs are actually rather simple.

Systems Review 59

Systems Review Leadership Scale B2C 59

SaaStr

AUGUST 18, 2019

And it enabled our more tech-focused customers to get comfortable trying on their own. It just created confusion as to why we had a free product, and also a product with $1m TCV customers. Because every trouble ticket, every tweet, every complaint from a free edition user just took time away from paid customers.

Compensation 200

Compensation Branding B2B Engineering 200

User Pilot

MAY 3, 2023

Marketing analytics is primarily focused on external data and metrics related to customer acquisition. There are many options out there on the market, but Userpilot is a powerful platform offering the perfect balance of features (analytics, in-app communication, and customer feedback) at an attractive price. OKR framework.

Software 72

Software Management User Experience Metrics 72

User Pilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Software Review 93

Software Review Software Management Azure 93

User Pilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? The next step involves collecting relevant customer data with appropriate analytics tools. What’s digital analytics? And when you run out of luck, the consequences could be painful.

Data 87

Data Social Media Customer Lifetime Value Acquisition 87

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. Getting bombarded by Marketing for unrestricted customer access. Put simply, Customer Success does a lot of things for a lot of people. ChurnZero vRYG panelists included: Sana Farooq , Director of Customer Success, FloQast.

Customer Success 59

Customer Success Technical Review Management Sales Hiring 59

Buffer Resources

SEPTEMBER 20, 2023

I like this line from AdWeek : Ignoring customers on social media is similar to ignoring the phone ringing when they call your help centers. Quick tip: Try looking at your most successful posts in the last year and find ways to repurpose them ! Reply as quickly as you can, given all else you have happening.

Social Media 108

Social Media Branding Engagement Benchmarks 108

Tom Tunguz

MAY 7, 2014

Instead I’ve written a blog post about the nine favorite books I’ve read over the last five years have helped me understand startups and the processes that make them successful. Here they are: How to Castrate a Bull describes the creation and dramatic success of NetApp, the storage company.

Underperforming Technical Team 154

Underperforming Technical Team New CTO CTO Government 154

User Pilot

FEBRUARY 24, 2023

Appcues click-to-track events Click-to-Track is a feature that enables teams to track customer behavior in-app to evaluate the effectiveness of in-app experiences. The lowest Essential plan allows you to create 10 custom goals. This ties into company OKRs and is a metric used by our product and CS teams.

Software Review 93

Software Review Engagement Onboarding Pricing 93

Casey Accidental

NOVEMBER 13, 2019

I’ve helped their business, but they’re asking for help driving more customers. Since I already have the supply, it should be easy to build the demand side to have a successful marketplace. My customers will be happy, retain better, and I’ll be able to charge them more. So goes the story. 1 Saturated Growth in SAAS.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

User Pilot

APRIL 6, 2023

Use data from user interviews, task analyses , and customer feedback to inform what goes into the MVP and future development. Poor backlog prioritization: if you don’t know which features are best aligned with customer and business requirements, how should your development team know what needs immediate attention? Book the demo!

Underperforming Technical Team 94

Underperforming Technical Team Management Interviewing Scale 94

Sales Hacker

OCTOBER 19, 2018

If your team is operating on an OKR-based system , great! I’ve been able to do this because I’ve set a personal OKR-based goal of meeting 2-3 vendors per quarter (even if I don’t have a need for their tools yet) to stay ahead, as part of my day-to-day working with startups on Bowery Capital’s Acceleration Team. Our tips below: 1.

Acquisition 58

Acquisition Technical Review Artificial Intelligence Sales 58

Buffer Resources

SEPTEMBER 20, 2023

I like this line from AdWeek : Ignoring customers on social media is similar to ignoring the phone ringing when they call your help centers. Quick tip: Try looking at your most successful posts in the last year and find ways to repurpose them ! Reply as quickly as you can, given all else you have happening.

Social Media 52

Social Media Branding Engagement Benchmarks 52

SmartKarrot

MAY 17, 2021

Customer success makes a lot of difference the SaaS company’s potential to acquire customers and retain them. The change and uncertainty around hypergrowth has made it challenging for customer success teams. The change and uncertainty around hypergrowth has made it challenging for customer success teams.

Customer Success 10

Customer Success Management Communication Metrics 10

OpenView Labs

APRIL 22, 2020

Churn rates are starting to tick up, and not only for businesses with a customer concentration in hospitality or travel. My day job (also: night job) is CEO of Slack, a publicly traded company with investors to whom I am a fiduciary, 110k+ paying customers of all sizes, and thousands of employees I care about very, very much.

Payments 54

Payments Pricing Payment Methods SaaS Payments 54

User Pilot

JUNE 25, 2023

Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers. Inspired offers valuable lessons and strategies for building successful products. Product Rantz is an amusing read on ‘how to lose users and alienate your customers.’ The North Star Playbook introduces the North Star framework.

Management 91

Management Technical Review Leadership Innovation 91

User Pilot

APRIL 23, 2023

TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. The HEART Framework was invented by Google and groups metrics along five dimensions: Happiness, Engagement, Adoption, Retention, and Task Success. Book the demo! HEART product metrics framework.

Metrics 86

Metrics Management Customer Lifetime Value Acquisition 86

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Underperforming Technical Team 72

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 72

Intercom, Inc.

JANUARY 12, 2021

So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

User Pilot

MARCH 16, 2023

Using a goal-setting framework like OKR or HEART will help you choose actionable goals to guide decisions later on. As a result, you will have to work much harder to acquire new customers. The existing customers may lose their patience and leave for competition too. OKR Framework.

Management 95

Management Engagement Data Data Analysis 95

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. SaaS user onboarding is a crucial step in the customer journey.

Onboarding 95

Onboarding Strategy Technical Review Software Review 95

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Kellblog

JUNE 4, 2023

For example, A North American co-sell relationship (alliance) whereby the GSI agrees to place the vendor on their recommended solutions list, work with them to sell and implement customers, and perhaps do some joint marketing programs. Second, be sure your pricing includes all of the elements required for success (e.g., International.

Sales Recruiting 110

Sales Recruiting Compensation SaaS Sales Hiring 110

User Pilot

APRIL 21, 2023

Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues. To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Their choice depends on your goals.

Underperforming Technical Team 96

Underperforming Technical Team SaaS Onboarding Retention 96

SaaStr

JULY 1, 2021

What’s the secret to SaaS success at YCombinator? For us, it’s about fixing this problem, serving the customer well, so a very service driven mindset, which I gave a talk on a few days ago here, has been a big part of Gusto and affected our hiring from the early days. Get tickets here. TRANSCRIPT. Tracy : Go ahead.

VP of Engineering 266

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 266

User Pilot

JULY 14, 2023

Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Customer journey analysis examines the entire user journey to highlight pain points and opportunities to optimize touchpoints for a better user experience. Cohort analysis example.

SaaS 79

SaaS Underperforming Technical Team Churn Scale 79

ProfitWell

AUGUST 5, 2019

You’ve got blog posts to write, SEM campaigns to launch — Facebook ads, demand generation tasks, A/B tests , and so much more. They want to fully understand their customers, they keep tabs on the newest strategies and tactics for growing a business, and they understand how to retain customers for the long-haul.

B2B 97

B2B Strategy Marketing Scale 97

User Pilot

JANUARY 29, 2023

How can product managers leverage them to build successful products? Finally, it’s necessary to review and amend the release plan based on customer feedback and stakeholder input. There are different frameworks that can help you with that like SMART, OKR, or Lock and Latham’s Goal Setting Theory. Want to learn more?

Management 96

Management Software Review Technical Review Benchmarks 96

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 116

Sales Hiring Customer Success Scale Sales Recruiting 116

User Pilot

JUNE 8, 2022

This piece will guide you through all the crucial steps of product analytics, from finding important customer data to using various product management analytics tools. Customer success teams — for understanding customers’ needs. Product management analytics shows companies how their customers behave.

Data 52

Data Management Customer Lifetime Value Underperforming Technical Team 52

User Pilot

JULY 24, 2023

TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value. SaaS marketing requires an effective retention strategy as the majority of a customer’s lifetime value is dependent on them renewing their subscription. Gamifying onboarding.

SaaS Payments 74

SaaS Payments Marketing Payment Solutions SaaS 74