SaaStr

NOVEMBER 21, 2023

People have said “AI” more this year than any other year combined. Everyone is looking forward to what AI can do for them in business. PST, the CIO and SVP of IT at Freshworks, Prasad Ramakrishnan, shares five ways organizations can leverage AI to solve problems and grow. But this AI wave is slightly different.

AI 226

AI Scale Generative AI Sales Hiring 226

SaaStr

DECEMBER 18, 2023

Insights from SaaStr Annual from one of our top partners, IBM. AI adoption has grown exponentially over the past year and it has likely doubled from its more than 2.5x AI is a very competitive landscape, so startups have to ask themselves how they’re going to gain a competitive advantage with it.

AI 238

AI Technology Scale Startup 238

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

DECEMBER 17, 2023

Replayz.io – It autoscores sales calls according to our specific call frameworks with AI. Maybe the shift to the data warehouse as the source of truth (Snowflake for us) and AI change my opinion here though. #4. Momentum.io – It’s like Troops with AI on steroids. SalesForce Snowflake SalesLoft Gong Replayz.io

Scale 245

Scale AI Leadership Innovation 245

User Pilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. Top Marty Cagan books product managers should read With all that experience, Marty surely has tons of strategies and insights to share. How to build tech products that customers love.

Management 105

Management Underperforming Technical Team Innovation Generative AI 105

SaaStr

JUNE 29, 2023

Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023. Many net-new purchases are for data security, compliance, risk management, and AI-powered tools. They review the changing market, buyer trends, and tips for the road ahead.

VP of Engineering 239

VP of Engineering Trends Cybersecurity Sales Hiring 239

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

SaaStr

AUGUST 26, 2023

They discuss his role in unlocking and activating data to drive better outcomes for customers. He also talks about the hardest thing he worked on, which was building a customer data platform at MailChimp. Despite the scrappy approach, they were able to build impactful segmentation and provide valuable insights for the company.

Technical Advisors 204

Technical Advisors Data Technical Review Sales Hiring 204

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Topics include: AI for sales. We love that this blog focuses on helping hard working teams be successful by delivering great advice and strategies from sales development leaders, social innovators, and even neuro-linguistic programming specialists!

Sales 81

Sales Technical Review Outbound Sales Team Interviewing 81

How To Buy Saas

APRIL 15, 2024

Will you be prepared for the SaaS AI revolution? More than 70% of SaaS companies are increasing their spending on AI, according to studies. Therefore, it’s not a matter of whether AI will revolutionize your sector; rather, it’s a matter of how you’ll use AI to reinforce your own SaaS product.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

SaaStr

MARCH 22, 2024

What Tools Do CROs Want Most As a CRO, the amount of time spent trying to get the right set of data, the right reports, and the right view of what you need vs. the time getting insights from that information is high. Automation and AI could solve for that. You can only make decisions with the best information you can possibly have.

Scale 239

Scale Underperforming Technical Team SMB Finance 239

Panintelligence

MAY 7, 2024

Artificial intelligence is offering unprecedented opportunities for companies to enhance efficiency, improve customer experiences, and make data-driven decisions. However, the journey to successfully implementing AI can appear complex and requires a well-thought-out strategy. Assembling a skilled AI team is equally important.

AI 52

AI Artificial Intelligence Machine Learning Strategy 52

SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. The technology is based on leveraging AI (Artificial Intelligence) models and algorithms. Chorus’s AI has reveled some interesting insights from the data.

Scale 347

Scale Artificial Intelligence Payments Payment Services 347

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 105

AI Search Software Review SaaS AI 105

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. The number one insight back then was to put a person on it. With the number of layoffs, customer success was the highest. The world has changed.

Sales Hiring 247

Sales Hiring Customer Success Scale AI 247

SaaStr

APRIL 4, 2024

I think it did a pretty good job The summaries we do might be better, but this is a great place to start.

Sales Hiring 205

Sales Hiring Scale AI Search Compensation 205

SaaStr

OCTOBER 22, 2023

Donnelley Financial Solutions (NYSE:DFIN) and BlueShift, an AI platform for customer engagement. This week we have Chandar Pattabhiram, CMO at Coupa! #1. What’s your core stack of apps today? In 2017, he was named by LinkedIn as one of the top 5 CMOs in the world to follow for thought-leadership in the digital marketing domain.

AI Search 255

AI Search Consulting Leadership AI 255

Groove HQ

FEBRUARY 27, 2024

Artificial Intelligence (AI) is reshaping the world at an unprecedented pace. They enable users to generate creative content, streamline processes, and extract insights from massive data sets. These platforms have garnered significant attention due to their advanced […] The post How AI Is Going to Revolutionize Customer Support!

Customer Support 62

Customer Support AI Artificial Intelligence Data 62

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 110

Scale Sales Compensation Customer Success 110

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Additionally, our CAB members are buzzing about AI. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build.

Customer Success 96

Customer Success Generative AI Scale AI 96

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online.   To really get to know your customers, Short suggests that brands "survey them. But what makes B2B content good ? Tough question. Interview them. Listen intently.

B2B 117

B2B Technical Advisors SaaS Payments Underperforming Technical Team 117

SaaStr

FEBRUARY 3, 2022

Avoma is an AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Its AI-powered technology helps customer-facing teams capture important customer information, before, during, and after important meetings.

Payments 221

Payments Payment Services AI Search Payment Solutions 221

User Pilot

JANUARY 16, 2024

Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

AI 98

AI Customer Success ChatGPT Management 98

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 107

Customer Success Scale Systems Review Software Review 107

SaaStr

DECEMBER 25, 2023

The deep dive here: And G2’s summary here: In a deeply insightful G2 Reach panel, SaaStr CEO Jason Lemkin moderated an engaging discussion on the current B2B SaaS investing landscape and what we can expect in the years ahead. Our panel mostly agreed No … But.

B2B 215

B2B Investment Venture Capital Scale 215

Blulogix

FEBRUARY 24, 2024

Revolutionizing Revenue: What is the Role of AI and Machine Learning in Agile Monetization? As businesses strive for agility and precision in their monetization strategies, the integration of these advanced technologies offers unprecedented opportunities for innovation, customization, and efficiency.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

User Pilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. This is the best way to encourage customers to create an account and boost your form conversion rate. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. VP of Customer Success at Veriforce, Andy Kearney. Here are three insights I took away from TSIA.

Generative AI 109

Generative AI Marketing Sales AI 109

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 94

Trends Customer Success Machine Learning Artificial Intelligence 94

Buffer Resources

JANUARY 18, 2024

I’ve noticed an uptick in banner ads promising everything from AI assistance to increased profile views — and I was curious to put it to the test.  AI Profile writing assistant: A relatively new feature that will help you polish up the headline and about section on your profile. It just might.

Technical Review 109

Technical Review Systems Review Sales Recruiting AI Search 109

Buffer Resources

OCTOBER 17, 2023

Since then, we’ve seen AI used for all sorts of social media tasks. The problem is most AI tools aren’t built for social media. We’ve spent almost a year working hard on Buffer’s AI Assistant to redesign it for social. Buffer’s AI Assistant is not just smart. This is a huge time-saver.

Social Media 103

Social Media AI ChatGPT Growth Hacking 103

SaaStr

AUGUST 19, 2023

Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!!

VP of Engineering 207

VP of Engineering AWS AI Engineering 207

Blulogix

FEBRUARY 28, 2024

Through each post, we’ve delved into critical topics, including the impact of technological advancements, the importance of regulatory compliance, and the strategic imperatives of data-driven decision-making. Embrace emerging technologies and innovative business models to stay ahead of customer expectations and competitive pressures.

AI Search 52

AI Search Business Innovation B2B 52

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Building a knowledge base to offer customer self-service and empower users with resources for common problems.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

Sales Hacker

MARCH 8, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. This contributes to overall customer satisfaction and retention.

Scale 95

Scale AI Search Social Media AI 95

Panintelligence

APRIL 3, 2024

Fueled by the need to stay competitive, there seems to be a rush to implement AI. For example, if you’re looking for enhanced Business Intelligence, you need to combine AI with human intuition. In a recent webinar with industry experts, we uncovered four key steps to successfully leveraging AI—which we'll dive into in this blog post.

AI 59

AI CTO Coach Scale Cybersecurity 59