Blulogix

DECEMBER 19, 2023

Remember, transitioning to UBP is not just about flipping a switch; it’s about orchestrating a symphony of internal alignment, system readiness, customer communication, and a dash of experimentation. To navigate the UBP seas, you need all hands on deck, from sales and marketing to finance and customer success.

AI Search 59

AI Search Subscription Payment Features Finance 59

SaaStr

MAY 3, 2023

For a quick rundown, Gainsight is the leading platform for customer success. Their mission is to help companies drive better customer success and improve net retention for businesses through different products like scaling teams, driving better in-app adoption, and building customer communities.

Sales Hiring 185

Sales Hiring Scale Pricing Customer Success 185

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The recurring revenue user model of SaaS demands deep and broad attention at every step, as it empowers you to provide continued feedback on what you are selling them.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Blulogix

MARCH 15, 2024

This post examines how automation not only streamlines operations but also unlocks new levels of customer satisfaction and strategic insight. Manual handling of these tasks is not only resource-intensive but prone to errors, leading to customer dissatisfaction and potential revenue loss.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

SaaStr

JANUARY 16, 2023

As their brand awareness increases, they need to find more “scale” people with expansive industry knowledge and a desire to help their startup increase its brand value, build better customer relations, and convert more leads. . It’s essential to have open feedback sessions and ensure all team members contribute to the projects equally.

Scale 217

Scale CTO Hire Cloud Scaling 217

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 78

Software Review AI Search SaaS Technical Review 78

Buffer Resources

AUGUST 29, 2023

At Buffer, not only are we writing and publishing blog and social media posts every day, we’re also a fully remote and distributed company. Plus, by sharing our own systems transparently (like in this post!), we often get great feedback from our community and can make adjustments and improvements.

Social Media 99

Social Media Systems Review Content Marketing Metrics 99

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. Ensure that data migration is accurate and that the software can seamlessly connect to external systems, such as CRM, ERP, and payment gateways.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. Ensure that data migration is accurate and that the software can seamlessly connect to external systems, such as CRM, ERP, and payment gateways.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. But while acquiring new customers is obviously a critical part of having a business, it’s hardly sustainable if they only ever stick around for a few months. “Are you attracting and engaging the right customers?

Strategy 118

Strategy Retention Churn Acquisition 118

SaaStr

OCTOBER 10, 2022

Jon Perera, CMO at Highspot, says the place to start is sales and marketing alignment—a system that aligns strategy, communication, execution, and goals between the two departments. The result was a cohesive narrative that integrated the experiences of the CEO and customer-facing account executives. Deliver one narrative.

Scale 289

Scale Sales Hiring Marketing Venture Capital 289

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Customers are empowered to choose the plan that best suits their needs thanks to this transparency.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 80

Retention Metrics Strategy Scale 80

SaaStr

SEPTEMBER 29, 2023

We have better tooling and systems — The shoulders we’re all standing on compared to the past are incredible. For Lattice, you maybe onboarded the company, set them up with goals, and do 1-on-1s with a manager to go through a quarter and get feedback. On the demand side — Your customers might need 19 things, and each needs 14 vendors.

Scale 249

Scale Scaling Startup Sales Hiring 249

Blulogix

FEBRUARY 22, 2024

This blog post dives into the common obstacles encountered during the implementation of a monetization framework and offers practical solutions to navigate these challenges successfully. This resistance can stem from a lack of understanding, fear of the unknown, or comfort with the status quo.

Systems Review 52

Systems Review compliance Technical Review B2B 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Strategy 225

Strategy Scale Systems Review Technical Review 225

SaaStr

DECEMBER 5, 2023

So Sam Jacobs and the team at Pavilion had me join their podcast and it ended up being a pretty fun deep dive into where markets are today, the role of customer success in a tougher market, and much more. This is a level that hasn’t been commonly encountered since 2017-2018.

Investment 152

Investment Scale Sales Hiring Marketing 152

SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? Ginger Conlon, the Director of Thought Leadership at Genesys, interviews Hubspot CEO, Yamini Rangan, about best practices in delighting customers and aligning efforts across the organization. #1 2 Digital-First is the Default.

Scaling 263

Scaling Enterprise Company Culture Interviewing 263

SaaStr

NOVEMBER 17, 2022

Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback. Start growing your business by : • Reducing your churn • Gain a better insight into why you are losing customers • Find the most effective offers to help you keep your customers • Retain the right customers.

Banking 242

Banking Payment Features Venture Capital Subscription 242

Blulogix

JANUARY 25, 2024

This is especially true in the realm of subscription billing platforms, where technological advancements and shifting customer expectations are the norm. In this blog post, we will explore BluIQ’s ongoing commitment to innovation and its significance for your business. This ensures that BluIQ aligns with real-world customer needs.

Innovation 52

Innovation Subscription Payment Features Operational efficiency. 52

User Pilot

MARCH 27, 2024

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey. Customizing in-app tooltips with Userpilot. NYT’s page navigation.

User Experience 93

User Experience Pricing Engagement Mobile 93

Totango

SEPTEMBER 22, 2023

, we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 114

Enterprise Revenue Scale Innovation 114

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

SaaStr

OCTOBER 26, 2022

This created an opening for the brand to introduce its communication system. Let your customers set the bar for excellence. . Talk to your users to understand their experiences and seek ambient feedback from social channels, support mechanisms, and other functions. Product-led growth, supported by values.

Enterprise 189

Enterprise Scale Sales Communication 189

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Systems Review 82

Systems Review SaaS Scale Technical Review 82

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

SaaStr

APRIL 2, 2023

Mistake: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Eventually, you end up with 2000 contract types for 1000 customers.

Sales Hiring 281

Sales Hiring Scale Scaling Customer Success 281

SaaStr

NOVEMBER 8, 2023

His executive team today is: A Chief Customer Officer who was CSM at Gainsight seven years ago. Failure #4: Not Investing In Systems This is a big mistake many make in the beginning, and it can be challenging to recover from. The Takeaway: Be really careful about custom deals that feel tempting in the moment.

Scale 254

Scale Sales Hiring SaaS Scaling 254

SaaStr

NOVEMBER 22, 2020

Is your product sound, and does it solve a big problem for customers, enough for you to scale? Deliver repeatable value early in the customer’s journey. Review your customer’s problem journey at pre and post current stages. Once you figure that out, you can expand your scope. . Market Fit. Late-stage.

Scale 317

Scale Scaling Technical Review Systems Review 317

Subscription Flow

FEBRUARY 14, 2024

The reason why in today’s day and age a CRM software can be of assistance to a B2B company is by managing all the needs of its customers (the way Salesforce membership management does). Keeping all this context in mind, we will divide this blog into three sections. Why is it such a popular CRM in 2024?

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

Totango

APRIL 1, 2022

When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams.

Customer Success 119

Customer Success Enterprise Data Sales 119

Intercom, Inc.

SEPTEMBER 6, 2022

Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. By shrinking the size of each step, we tighten the feedback loop and set ourselves up to learn and adjust much faster if we need to. Building within complex systems is challenging. No one gets it right all the time.

Systems Review 138

Systems Review Engineering Investment Data 138

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 89

Scale Underperforming Technical Team Churn Trends 89

Blulogix

JANUARY 3, 2024

It can significantly impact your operational efficiency, revenue growth, and customer satisfaction. In today’s interconnected business environment, seamless integration with your existing systems is paramount. BluIQ excels in this regard, allowing you to integrate with CRM systems, ERP platforms, payment gateways, and more.

Payment Features 52

Payment Features Payments Payment Services Subscription 52

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility.

Scaling 104

Scaling Branding User Experience Data 104

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This holistic perspective is essential for tailoring offerings and enhancing customer satisfaction.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

User Pilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The key to effective CRM and customer communication is tailoring your approach to the different stages of the customer lifecycle.

Social Media 85

Social Media Management Scale Communication 85